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User Experience Designer/Service Designer (Senior)

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Interclypse

2mo ago

  • Job
    Full-time
    Senior Level
  • Design
    Product

AI generated summary

  • You need a Bachelor’s in a relevant technical field and 5 years of user experience and service design. Experience in planning and facilitating workshops is preferred.
  • You will apply human-centered design, guide teams on user needs, engage stakeholders, and communicate insights using artifacts like personas and wireframes to enhance state services.

Requirements

  • Required Qualifications
  • Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or other relevant technical degrees
  • 5 years experience in user experience and service design
  • Preferred Qualifications
  • Experience planning and facilitating workshops, meetings and/or other interactive sessions in order to gather feedback and insight from key customers and stakeholders to determine operational needs and changes to the program

Responsibilities

  • Bring best practices in human centered design to support initiatives across the state to holistically improve users’ end-to-end experiences with state services.
  • Be a champion for user needs and guide designers, researchers, content strategists as well as technical teams on projects with state agencies.
  • Engage with stakeholders across organizations in order to build customer understanding, solve challenging problems, and empower teams to collaboratively develop metrics, measuring results, and integrate new methodologies optimizing customer experience and program performance.
  • Communicate user research findings and insights through appropriate artifacts including personas, journey maps, wireframes and prototypes.

FAQs

Do we support remote work?

All positions are required to be onsite at various locations in Maryland.

What is the required educational background for this position?

A Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems, or other relevant technical degrees is required.

How many years of experience are needed for this role?

A minimum of 5 years of experience in user experience and service design is required.

Is prior experience in planning and facilitating workshops preferred?

Yes, experience in planning and facilitating workshops, meetings, or other interactive sessions is preferred.

What kind of company culture does Interclypse promote?

Interclypse promotes a growth mindset culture that empowers employees to rise in their careers through tools, mentorship, and a supportive environment.

What benefits does Interclypse offer?

Interclypse offers a comprehensive benefits package including Personal Time Off (PTO), health insurance, retirement plans, parental leave, education support, and more.

Is there an Employee Impact Program?

Yes, every employee has the opportunity to be rewarded for their contributions through the Employee Impact Program, which enhances overall health and prosperity for the company, customers, and employees.

What is the salary range for this position?

The base salary range is not provided; it can vary based on location, candidate’s experience, education, internal equity, and market considerations.

Does Interclypse offer mentorship opportunities?

Yes, Interclypse provides options for career mentorship in both technology and business.

Is Interclypse an equal opportunity employer?

Yes, Interclypse is an Equal Opportunity/Affirmative Action employer that considers all qualified applicants regardless of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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Interclypse

On a continuous mission to have a positive transformational impact on society, community, industry, and individuals.

Consulting
Industry
51-200
Employees
2007
Founded Year

Mission & Purpose

Interclypse lives on the cutting edge of technology. We are the experts in solving problems with tried and tested technology as well as paving the way to new and innovative solutions. Interclypse is known for delivering solutions to technology challenges across the Department of Defense (DoD), Intelligence Community, Federal & State government, and civilian sectors. Our success stems from gratifying our customers and hiring professionals committed to continuous learning and improvement through cultivation and mentorship. Since our founding in 2007, Interclypse has grown a wide-ranging repertoire of experience by bringing innovation and success to every project we touch. The Interclypse team is on a continuous mission to have a positive transformational impact on society, community, industry, and individuals! Our team accomplishes this mission by continuously "Doing What is Right."