FAQs
What responsibilities would I have as a UX Researcher on WhatsApp?
As a UX Researcher on WhatsApp, you would work closely with product teams to identify research initiatives, design hypotheses, lead studies on user behavior and attitudes, generate actionable insights, conduct various qualitative and some quantitative research methods, communicate results creatively, advocate for users, and collaborate with cross-functional partners to address knowledge gaps within the WhatsApp Business experience.
What are the minimum qualifications required for this role?
The minimum qualifications include a Bachelor's, Master's, or PhD in a human behavior-related field, at least 2 years of experience in applied product research, the ability to formulate research hypotheses, a basic understanding of quantitative analysis and statistical concepts, experience with qualitative methods, and strong communication skills for conveying research results.
Are there preferred qualifications that would be beneficial for applicants?
Yes, preferred qualifications include research experience from emerging markets, skills in visual storytelling and design, and some knowledge of survey methods.
What type of research methods will I be expected to use?
You will be expected to use a wide variety of qualitative methods, including interviews, contextual inquiry, concept testing, and diary studies, along with a subset of quantitative methods like surveys.
How does Meta define the importance of research in the WhatsApp Business team?
Research is considered paramount to the success of the WhatsApp Business team, as it helps identify latent needs and problems, informs prototype development, and guides evaluative research to enhance products for market readiness.
What kind of environment can I expect while working at Meta?
You can expect a dynamic environment that values collaboration across various functional areas, with opportunities to adapt to complex information and changing situations.
Does Meta offer benefits in addition to compensation?
Yes, Meta offers benefits in addition to base compensation. You can learn more about the specific benefits available at Meta.
What is the process of communicating research outcomes to stakeholders?
The process involves illustrating results and suggestions in compelling and creative ways, using data storytelling, presentation slides, and effective storytelling techniques to convey insights to cross-functional stakeholders.
Is there an emphasis on working with emerging markets in this position?
Yes, there is a preferred qualification of having research experience from emerging markets, indicating a focus on understanding and catering to diverse user needs in different regions.
What role do cross-functional partners play in this position?
Cross-functional partners, including product management, data science, analytics, business, design, and engineering, collaborate with you to identify knowledge gaps and contribute to designing research that addresses those gaps effectively.