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Nestlé

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Lyon

AI generated summary

  • You love sales and have strong customer service skills. Team spirit, adaptability, and curiosity are essential to manage diverse products and customer flows.
  • You will welcome and advise customers, personalize product offerings, promote Nespresso values, manage orders and customer data, and contribute to collective store goals.

Requirements

  • Vous aimez la vente ! Votre esprit commerçant contribuera aux bonnes performances de la boutique
  • On vous a déjà dit que vous aviez un excellent sens du service et de la relation client : vous allez pouvoir offrir la meilleure expérience à nos clients
  • Votre esprit d’équipe et votre sens du collectif : ce sont des valeurs essentielles chez Nespresso
  • Vous êtes curieux(se), agile et vous savez vous adapter à toutes les situations ou presque : nous avons beaucoup de produits (+ de 80 références de café), plusieurs outils et tâches avec lesquels vous allez devoir jongler, et vous adapter aux différents flux clients

Responsibilities

  • Vous accueillez et conseillez les clients pour leur offrir la meilleure expérience et les fidéliser
  • Vous développez les ventes en proposant les produits et services de Nespresso de manière personnalisée à chaque client
  • Vous incarnez l’esprit et les valeurs Nespresso en sensibilisant les clients sur les engagements (recyclage, B Corp, programme AAA…)
  • Vous appliquez l’ensemble des process (gestion des commandes et de l’espace dégustation, mise à jour de la base de données clients…)
  • Vous contribuez à l’atteinte des objectifs collectifs de la boutique.

FAQs

What is the work schedule for this position?

The position is a full-time role at 35 hours per week, with a fixed schedule known 6 weeks in advance, including 12 Saturdays off per year.

What is the salary for this position?

The salary starts at 1924€ gross per month, paid over 13 months.

Are there any performance-related bonuses?

Yes, there is a quarterly bonus of 8% based on collective objectives, prorated according to the percentage of objectives achieved.

What kind of training is provided for new employees?

New employees will receive two days of integration seminars and ongoing training in sales, customer relations, and product knowledge.

Is there a possibility for career advancement within the company?

Yes, Nespresso offers opportunities for growth and development within its network.

Are there any benefits regarding transportation?

Yes, employees can receive 75% reimbursement of their transportation costs or a sustainable mobility allowance of 400€ net per year.

Do we support employees with disabilities?

Yes, Nespresso is an inclusive company and is committed to ensuring support for employees with disabilities throughout the recruitment process and beyond.

What values does Nespresso emphasize in its employees?

Nespresso values teamwork, a strong sense of service, commercial spirit, curiosity, and adaptability in its employees.

How does Nespresso promote sustainability?

Nespresso promotes sustainability through its commitments to recycling, the B Corp certification, and the AAA program, ensuring that employees can engage customers in these initiatives.

Is prior experience in sales required for this position?

No, both beginners and experienced candidates are welcome, as Nespresso values potential and willingness to learn.

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Nestlé

Unlocking the power of food to enhance quality of life for everyone, today and for generations to come.

Retail & Consumer Goods
Industry
1-10
Employees

Mission & Purpose

As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future. We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland. Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020. Our portfolio covers almost every food and beverage category –offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. House rules: https://nes.tl/HouseRules

Culture & Values

  • Respect for ourselves

    Respect starts with self-respect. Being true to ourselves, while acting with integrity, fairness and authenticity.

  • Respect for others

    Respecting others is about meeting our promises. It’s about quality in our products, our brands and everything we do.

  • Respect for diversity

    Respect for other ways of thinking, other cultures and all aspects of society requires inclusiveness and openness in all our interactions.

  • Respect for the future

    Respect for the future of our planet and future generations compels us to act with responsibility and courage, even if it’s difficult.

Benefits

  • Competitive remuneration

    You’ll be recognized for your contribution with a competitive salary and benefits package. And you may benefit from savings plans, insurances, loans, and discounted or free Nestlé products. You could even grab a bargain on retail products, services and activities.

  • Location-specific opportunities

    Our working environments vary greatly, so depending on your job and your location, you could benefit from flexible working opportunities, volunteering programs, the ability to bring a pet to work, and much more.

  • International mobility

    We offer opportunities to develop your career in different countries around the world. Global mobility plays an important part in developing Nestlé’s talent and our brands.

  • Health and wellbeing at work

    Our employee health programs will help you develop and maintain a healthy lifestyle, with health checks, health care, onsite cafeterias and fitness centres, sport and other activities.

  • Employee support

    More than ever, it is important that you are emotionally supported while at work and at home to be resilient and feel good as you carry out your everyday activities. We provide access to confidential counsellors to help when the unexpected happens or you are feeling overwhelmed.

  • Parental leave

    With a minimum of 18 weeks paid parental leave for the primary caregiver, plus the opportunity to take further leave, your new family life can get off to a great start. Your work location may provide additional benefits and resources such as dedicated feeding rooms or creches.