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Vendor Manager, Global Outsourcing

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Amazon

2mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Logistics
  • Mumbai
    Remote

AI generated summary

  • You need 5+ years in account or relationship management, logistics, or vendor management, plus experience with data analysis and third-party vendors. An MBA is required.
  • You will manage vendor relationships, ensure compliance, analyze performance data, develop metrics, and drive continuous improvement through governance programs and knowledge sharing.

Requirements

  • 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
  • Experience analyzing data and best practices to assess performance drivers
  • 5+ year of experience of working with third party vendors from sourcing through to operational delivery.
  • MBA

Responsibilities

  • Managing third party relationship from sourcing through to negotiating terms and managing operational delivery.
  • Deliver strong governance and inspection frameworks across third party vendor commercials, customer experience outcomes and business planning cycles.
  • Leverage available data sources (customer feedback surveys, contact transcripts, operations performance data, etc.) to monitor existing metrics, develop and propose new metrics and generate innovative ways to analyze, evaluate and measure vendor performance. Collaborate with Analytics Teams on generation of reports & dashboards to aid better insights and analytics.
  • Support the overall commercial compliance initiatives by working with the GO team to develop, compile and distribute standardized procedures in accordance to Amazon policies, procedures and philosophy.
  • Develop a comprehensive ‘Partner Review & Governance Program’ to drive performance and determine specific opportunities across the GO sites.
  • Provide clear insight into performance drivers and the levers which impact performance (data analytics, regression analysis, root cause analysis and development of corrective actions).
  • Facilitate Knowledge sharing & benchmarking among vendors to draw upon best practices and thereby harness the power of the Network, to boost synergy & expertise.

FAQs

What are the primary responsibilities of the Vendor Manager role?

The primary responsibilities include managing third-party relationships, delivering governance frameworks, leveraging data for performance analysis, supporting commercial compliance initiatives, developing the Partner Review & Governance Program, and facilitating knowledge sharing among vendors.

What qualifications are required for this position?

The basic qualifications include 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience, experience analyzing data for performance assessment, and 5+ years of experience working with third-party vendors from sourcing to operational delivery.

Is an MBA preferred for this job?

Yes, having an MBA is a preferred qualification for this position.

Where is this job located?

This job is located at the Amazon Dev Center India in Hyderabad.

What skills are essential for success in this role?

Essential skills for success in this role include strong attention to detail, great organizational skills, data analytics expertise, and the ability to drive continuous improvement.

Will I be required to work with multiple stakeholders?

Yes, this role requires interaction with a diverse group of stakeholders, making collaboration and communication key components of the position.

What type of analytics will I be expected to perform?

You will be expected to perform data analytics, regression analysis, root cause analysis, and develop corrective actions to drive performance improvements.

What is the focus of the Global Outsourcing (GO) team?

The focus of the GO team is to cultivate operational excellence, enhance governance across customer experience, training, and commercial delivery within the customer service organization.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.