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Verkaufsinnendienst Mitarbeiter:in (w/m/d) 100% - temporär

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Randstad

3mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
    People, HR & Administration
  • Bern

AI generated summary

  • You need a completed commercial apprenticeship, customer service experience, strong German and French skills, IT expertise, and proficiency in SAP and Salesforce. Analytical and quality-focused work is essential.
  • You will handle orders in German and French, manage SAP tasks and backlog, address customer complaints, create invoices, and assist in data management and administrative support.

Requirements

  • Abgeschlossene kaufmännische Ausbildung (EFZ)
  • Interesse an technischen Produkten sowie Dienstleistungen
  • mehrjährige Erfahrung im Kundendienst
  • Muttersprache Deutsch, sehr gute Französischkenntnisse sind ein Muss
  • Englisch- und Italienischkenntnisse von Vorteil
  • umfangreiche IT Kenntnisse, SAP sowie Salesforce
  • exakte, analytische und qualitätsbewusste Arbeitsweise

Responsibilities

  • Entgegennahme von telefonischen und schriftlichen Bestellungen in Deutsch und Französisch per
  • Du betreust sämtliche Abläufe der Auftragserfassung in SAP
  • Tägliche Backlog-Arbeiten in SAP
  • Behandlung von Kundenreklamationen
  • Erstellen von Rechnungen und Gutschriften
  • Du bist verantwortlich für die Verwaltung der Daten in verschiedenen Systemen
  • Unterstützung in anderen Bereichen des Customer Service Centers (Frontoffice, Sales Support)
  • Durchführen von allgemeinen administrativen Arbeiten

FAQs

What is the job title for this position?

The job title is Verkaufsinnendienst Mitarbeiter:in (w/m/d) 100% - temporär.

Where is the job located?

The job is located in Gümligen.

What type of company is Carbagas AG?

Carbagas AG is a company of the Air Liquide group that produces and delivers high-quality gases and sophisticated gas applications for industrial and medical use.

What are the main responsibilities of this position?

The main responsibilities include accepting telephone and written orders in German and French, managing order processing in SAP, handling customer complaints, creating invoices and credit notes, managing data in various systems, and providing support in other areas of the Customer Service Center.

What qualifications are required for this position?

Required qualifications include a completed commercial apprenticeship (EFZ), interest in technical products and services, several years of experience in customer service, native German language skills, very good French language skills, IT knowledge including SAP and Salesforce, and a precise and analytical working style.

Is knowledge of English and Italian beneficial for this position?

Yes, knowledge of English and Italian is considered an advantage.

Are there any specific language requirements for this job?

Yes, the candidate must have native-level German and very good French language skills.

How can I apply for this position?

You can apply online by submitting your complete application through the designated platform.

What is the employment type for this position?

This is a temporary position with a workload of 100%.

When is the start date for this position?

The position is available immediately or by agreement.

Will I need to handle customer complaints in this role?

Yes, handling customer complaints is part of the job responsibilities.

Is experience in SAP required for this position?

Yes, extensive IT knowledge, particularly in SAP, is required for this job.

Human Resources
Industry
10,001+
Employees

Mission & Purpose

Randstad is a global leader in the HR services industry, providing staffing, recruitment, and workforce solutions to companies and job seekers. Their mission is to support people and organisations in realising their true potential by combining technology and human insight. Randstad aims to create meaningful employment opportunities and drive business success through tailored HR solutions that meet the evolving needs of the modern workforce.