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Vessel System Support Officer

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Chennai

Requirements

  • Essential
  • Desirable
  • Additional Information

Responsibilities

  • Dealing with operational problems arising during the daily running of communications and computer systems onboard vessels; Problem determination and resolution of issues reported by vessels experiencing hardware or operational problems.
  • Proactive Maintenance of existing equipment, hardware including networking equipment.
  • First line troubleshooting of communication issues and escalation to service providers.
  • Installation and configuration of new equipment (e.g. Servers, Firewalls, Switches, PCs, printers, etc.)
  • Managing helpdesk tickets and completing tasks allocated from the Helpdesk system.
  • Carry out cybersecurity audits, assessment and implement risk mitigation measures.
  • Respond to cybersecurity incidents reported by vessels and resolve and/or escalate as required.
  • System health checks.
  • Maintaining records of systems & vessels supported.
  • Communication of completed work
  • Email / Phone support during weekends / public holidays
  • Any other tasks assigned by the Team Lead – Vessel Support, Head of IT Operations and Group IS Support Manager

FAQs

What is the employment type for the Vessel System Support Officer position?

The employment type for the Vessel System Support Officer position is permanent.

Where is the job located?

The job is located in Chennai, India.

What are the key responsibilities of the Vessel System Support Officer?

The key responsibilities include dealing with operational problems on board vessels, proactive maintenance of equipment, first-line troubleshooting, installation and configuration of new equipment, managing helpdesk tickets, carrying out cybersecurity audits, responding to incidents, and maintaining records of system health.

Will I need to travel for this position?

Yes, the position may require travel to managed vessels or other group offices worldwide.

Is support available during weekends and public holidays?

Yes, support for critical vessel IT and communication issues will be provided during weekends and public holidays on a rotation basis.

What qualifications or skills are essential for this role?

The job description does not specify essential qualifications, but candidates should possess excellent problem determination and resolution skills, as well as the ability to work independently and as part of a team.

What can I expect in terms of career growth with this position?

The position offers significant opportunities for career growth and personal development with a market-leading salary and benefits package.

What is the deadline for applications?

The applications close on 06 October 2024.

Who will I report to in this role?

You will report to the Team Lead – Vessel Support, Head of IT Operations, and Group IS Support Manager as necessary.

What kind of equipment will I be working with in this role?

You will be working with various types of equipment including servers, firewalls, switches, PCs, printers, and networking equipment.

The committed partner of progress for everything at sea.

Transportation
Industry
10,001+
Employees
1984
Founded Year

Mission & Purpose

V.Group is a global leader in maritime support services, providing a comprehensive range of solutions including ship management, crewing, and marine consultancy. The company caters to various sectors within the maritime industry, including commercial shipping, offshore, and cruise sectors, ensuring the efficient and safe operation of vessels. V.Group's ultimate mission is to deliver exceptional maritime services that enhance safety, efficiency, and operational performance for their clients. Their purpose is to support the maritime industry with expert management and innovative solutions, contributing to the smooth and effective operation of global shipping and offshore activities.

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