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Vice President, Employee Experience

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Ipsos North America

3mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Research & Development
  • Chicago

AI generated summary

  • You need 7-10 years in quantitative research, EX expertise, client relationship skills, team leadership, strong communication, and proficiency in MS Office. Knowledge of research methods is essential.
  • You will drive client acquisition, adapt global EX strategies for the US, oversee research processes, mentor junior team members, and enhance client relationships to grow the business.

Requirements

  • Minimum of 7 to 10 years of quantitative research experience; some supplier/vendor-side experience required
  • Experience with EX research, e.g., being able to articulate the value of VoE, EVP, etc. and deliver actionable results to diverse buyers including HR audiences
  • Experience tying EX to CX is a plus
  • Must have the ability to deliver the “so what” in reporting, with foresight into implications of recommendations to clients (e.g., change management, communication, investment required)
  • Experience with business development and consultative selling of EX solutions
  • Ability to form and maintain significant and ongoing client relationships
  • Ability to deliver strategic insight and expert consultation to clients
  • Self-starter with the ability to successfully collaborate with a virtual team
  • Self-motivated, analytical individual with an attention to detail who strives in a dynamic, deadline-driven environment
  • Intellectually curious with a growth mindset; willing to try new things and continuously evolve
  • Excellent interpersonal skills (verbal and written communication) are necessary for effective development and maintenance of internal and external client relationships
  • Superior organizational, multi-tasking, decision-making and problem-solving abilities
  • Comfortable managing a demanding and multi-faceted workload
  • Background in leading and inspiring teams that work collaboratively with a diverse group of colleagues; must have prior experience managing/leading junior employees
  • Works well in a team environment with colleagues at all levels
  • Knowledge of research methodologies and basic statistical concepts required
  • Proficient with MS Office suite (Word, PowerPoint, Excel)

Responsibilities

  • Contribute to establishing Ipsos as one of the top insights firms in the Employee Experience space in the US.
  • Drive new client acquisition and broader business growth activity
  • Adapt and adopt Ipsos’ global EX POV, offerings and experience to be relevant for the US market.
  • Collaborate with the CX-EX marketing team to develop targeted campaigns and thought leadership for various EX buyers, including CHRO/HR contacts,
  • Serve as a subject matter expert in Employee Experience and upskill the US CX-EX team, leveraging Global assets where applicable. As we grow our EX portfolio, collaborate with CX-EX team colleagues and others at Ipsos such as the Client Officers, as appropriate to:
  • Develop and design appropriate solutions for clients, based on research approaches and products that are best suited to meet their needs
  • Write winning proposals
  • Oversee all aspects of the research process from research design, questionnaire design, pre-field activities, monitoring field and project status, analysis and interpretation of results through the preparation of reports and delivery of presentations
  • Assist project teams in data interpretation and presentation story telling including the ability to draw conclusions/make recommendations from the data results into actionable insights
  • Maintain and strengthen client relationships through exceptional service
  • Understand and address business needs/issues of clients- providing consultation
  • A strong focus on financials and account growth
  • Provide day-to-day guidance and coaching to junior team members as required
  • Partake in building and maintaining relationships with the sales and leadership teams of our technology partners, including but not limited to Qualtrics and Medallia, specifically in the EX arena.

FAQs

What is the main focus of the Vice President, Employee Experience role at Ipsos?

The main focus of the role is to incubate and grow Ipsos’ Employee Experience (EX) business in the US, leveraging existing methodologies and capabilities while adapting them to the US market.

What qualifications are needed for this position?

Candidates should have a minimum of 7 to 10 years of quantitative research experience, preferably with supplier/vendor-side experience, and a strong background in Employee Experience research.

What types of clients will this role interact with?

This role will interact primarily with CHRO/HR contacts and other stakeholders involved in employee experience initiatives across various industries.

What skills are emphasized for the ideal candidate?

Strong skills in business development, consultative selling, strategic insight delivery, client relationship management, and team leadership are emphasized for the ideal candidate.

Is prior experience in Employee Experience research required?

Yes, prior experience in Employee Experience research is essential, including the ability to articulate the value of Voice of Employee (VoE) and Employee Value Proposition (EVP).

How does this role contribute to Ipsos' overall business growth?

This role will contribute by establishing Ipsos as a top insights firm in the Employee Experience space in the US, driving new client acquisition, and developing targeted campaigns and strategies for growth.

Will the Vice President, Employee Experience be involved in training or mentoring junior team members?

Yes, the Vice President will provide day-to-day guidance and coaching to junior team members as required.

What does success look like in this role?

Success in this role involves setting strategy and developing tactics for growth in the EX sector, while anticipating and supporting client business needs with innovative solutions.

Are there opportunities for career development within Ipsos?

Yes, Ipsos offers opportunities for career development along with an exceptional benefits package, including generous PTO, healthcare plans, and a strong collaborative culture.

Does Ipsos have a commitment to diversity and inclusion?

Yes, Ipsos is committed to building an inclusive culture that values individuality and diverse perspectives, and actively promotes equal opportunity for all employees.

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Ipsos North America

Marketing & Advertising
Industry
5001-10,000
Employees
1975
Founded Year

Mission & Purpose

Ipsos is one of the world’s leading independent market research companies controlled and managed by research professionals. Founded in France in 1975, Ipsos has grown into a global research group with a presence in 89 countries. Ipsos researchers assess market potential and interpret market trends. They develop and build brands. They help clients build long-term relationships with their customers. They test advertising and study audience responses to various media and they measure public opinion around the globe. Simply put, Ipsos knows people. As one of the most innovative market research companies in the world we are constantly evolving to deliver a total understanding of people, society and the markets we all trade in.