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Visual Supervisor

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The White Company

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Facilities Management
  • London

AI generated summary

  • You must supervise and train staff, manage customer queries, ensure store presentation, handle administrative tasks, manage store opening/closing, and drive sales in senior management's absence.
  • You will supervise staff, enhance customer service, manage queries, ensure store presentation, handle cash procedures, and drive sales while opening and closing the store.

Requirements

  • Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
  • Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
  • Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising - so it is reflective of the brand
  • Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
  • Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
  • Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times

Responsibilities

  • Supervise the team to optimise the customer experience as part of TWC multi-channel strategy
  • Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
  • Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
  • Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising - so it is reflective of the brand
  • Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
  • Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
  • Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times.

FAQs

What is the main responsibility of a Visual Supervisor at The White Company?

The main responsibility of a Visual Supervisor is to supervise the team to provide exceptional customer service, ensure the store meets its sales targets, develop customer loyalty, and maintain brand image.

What values does The White Company expect its employees to embody?

The White Company expects its employees to embody the PRIDE values, which emphasize engaging everyone on the team to bring their best every day.

How does the Visual Supervisor contribute to the customer experience?

The Visual Supervisor optimizes the customer experience by supervising the team as part of the TWC multi-channel strategy, ensuring all customer queries and complaints are handled timely and efficiently.

What kind of training and development opportunities are available for employees?

The Visual Supervisor is responsible for supervising the training, development, and motivation of staff to achieve the highest levels of customer service and performance.

What are the store presentation responsibilities for the Visual Supervisor?

The Visual Supervisor must be aware of and supervise store presentation, which includes cleanliness, visual display, and merchandising, ensuring it reflects the brand.

Are there any administrative responsibilities associated with the Visual Supervisor role?

Yes, the Visual Supervisor is responsible for performing administrative procedures such as till transactions, cashing up, and handling staff discount purchases.

What security responsibilities does the Visual Supervisor have?

The Visual Supervisor holds keys to the store, opens and closes the store, completes relevant checklists, and handles cash securely.

What benefits do employees receive working at The White Company?

Employees receive a 50% discount on products, up to 25 days of holiday, a Volunteer Day, competitive salaries, a discretionary bonus scheme, and access to various benefits through the Perkplace Benefits Platform, among others.

How does The White Company approach equality, diversity, and inclusion?

The White Company is committed to creating an inclusive culture that celebrates diversity, values contributions, and encourages respect and belonging for all individuals.

What is The White Company's commitment to sustainability?

The White Company is dedicated to building a sustainable legacy that contributes to a brighter future for people and the planet, reflected in all aspects of their operations.

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The White Company

Retail & Consumer Goods
Industry
1001-5000
Employees
1994
Founded Year

Mission & Purpose

We’ve been making impeccably stylish, beautifully designed products, principally in white, for over 25 years. Think style not fashion, quality not quantity and an attention to detail that extends through everything we do – from the hand-stitching on a luxurious high thread-count pillowcase to our second-to-none customer service. We believe it’s the little things that matter. Precious moments of uncomplicated happiness are our constant inspiration and it is with those in mind that we design and create edited collections made to last and become an intimate part of our lives. We spend time developing our product ranges and put the same care and attention to detail into selecting the best people to join our growing and innovative business. From retail stores and ecommerce to Buying & Merchandising, quality experts, our support services, qualified accountants and visual/creative experts - The White Company inspires passion from all its people, and a genuine commitment to each other.