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VP of Business Systems

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Braze

2mo ago

  • Job
    Full-time
    Expert Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Toronto
    Remote
  • Quick Apply

AI generated summary

  • You must have a bachelor's degree, 10+ years in leadership, strong business/process management skills, CRM knowledge, tech project experience, and excellent communication skills. Certifications are a plus.
  • You will oversee business systems strategy, optimize processes, collaborate cross-functionally, manage vendors, drive change, monitor performance, mitigate risks, and develop your team.

Requirements

  • - Bachelor's degree in business administration, information technology, computer science, or a related field; MBA or advanced degree preferred
  • - 10+ years of proven experience in a senior leadership role overseeing business systems, enterprise applications, or IT operations
  • - Strong understanding of business processes, operations management, and project management methodologies
  • - Demonstrated ability to develop and execute strategic plans, drive change, and deliver measurable results
  • - Excellent communication and interpersonal skills, with the ability to build relationships, influence stakeholders, and collaborate effectively across all levels of the organization
  • - Solid understanding of enterprise software systems, including CRM (Salesforce), and other business applications such as Gong, Outreach, and ZoomInfo
  • - Knowledge of emerging technologies and trends in business systems, such as cloud computing, data analytics, AI, and automation
  • - Experience managing budgets, vendor relationships, and complex technology projects
  • - Certifications such as PMP, ITIL, or Six Sigma are a plus

Responsibilities

  • As the Vice President of Business Systems, you will be responsible for overseeing the strategic direction, implementation, and optimization of all business systems within the organization.
  • You will collaborate with cross-functional teams to identify business needs, evaluate technological solutions, and streamline processes to enhance operational efficiency and drive business growth.
  • This role requires strong leadership, analytical skills, and a deep understanding of both business operations and information technology.
  • Strategic Planning: Develop and execute a comprehensive strategy for the organization's business systems, aligning technology initiatives with business objectives and long-term goals.
  • System Implementation and Integration: Lead the evaluation, selection, and implementation of business systems, ensuring seamless integration with existing infrastructure and applications.
  • Process Optimization: Identify opportunities to streamline business processes and workflows through the effective use of technology, automation, and best practices.
  • Cross-Functional Collaboration: Work closely with stakeholders across departments, including finance, operations, sales, marketing, and IT, to understand their needs and priorities and ensure that business systems effectively support their requirements.
  • Vendor Management: Manage relationships with technology vendors and service providers, including contract negotiation, performance monitoring, and adherence to service level agreements.
  • Change Management: Drive organizational change by promoting the adoption of new technologies and processes, providing training and support to users, and fostering a culture of innovation and continuous improvement.
  • Performance Monitoring and Reporting: Establish KPI’s and other relevant metrics to measure the effectiveness of business systems and track progress towards strategic goals, providing regular reports and insights to senior leadership.
  • Risk Management: Identify potential risks and vulnerabilities related to business systems, develop mitigation strategies, and ensure business continuity and disaster recovery plans are in place.
  • Leadership and Team Development: Build and mentor a high-performing team of business systems professionals, providing guidance, coaching, and professional development opportunities to enhance their skills and capabilities.

FAQs

What is the primary responsibility of the VP of Business Systems at Braze?

The primary responsibility is to oversee the strategic direction, implementation, and optimization of all business systems within the organization, collaborating with cross-functional teams to enhance operational efficiency and drive business growth.

What qualifications are required for this position?

A Bachelor's degree in business administration, information technology, computer science, or a related field is required, with an MBA or advanced degree preferred, along with 10+ years of relevant senior leadership experience.

What types of experience should candidates have?

Candidates should have experience overseeing business systems, enterprise applications, or IT operations, a strong understanding of business processes and operations management, and familiarity with project management methodologies.

Are there any preferred certifications for this role?

Yes, certifications such as PMP, ITIL, or Six Sigma are considered a plus for candidates applying for this position.

What kind of team will the VP of Business Systems be leading?

The VP will be building and mentoring a high-performing team of business systems professionals, providing guidance and professional development opportunities.

What tools and systems should candidates be familiar with?

Candidates should have a solid understanding of enterprise software systems, particularly CRM systems like Salesforce, as well as other business applications such as Gong, Outreach, and ZoomInfo.

Is there a focus on change management in this role?

Yes, the VP will drive organizational change by promoting the adoption of new technologies and processes, providing training and support to users, and fostering a culture of innovation and continuous improvement.

What does the benefits package for this position include?

The benefits package includes competitive compensation, retirement and employee stock purchase plans, flexible paid time off, medical, dental, vision, life, and disability coverage, family services, professional development support, community engagement opportunities, and a collaborative culture.

How does Braze value equity and inclusion in its hiring process?

Braze strives to create equitable growth and opportunities, with a commitment to offering all candidates a fair, accessible, and inclusive experience, regardless of various backgrounds and identities.

Is there support for professional development?

Yes, Braze offers professional development support through formal career pathing, learning platforms, and tuition reimbursement to help employees enhance their skills and capabilities.

Leading comprehensive customer engagement platform that powers interactions between consumers and brands they love.

Technology
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Braze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies. Braze has been recognized as one of Fortune’s 2022 Best Workplaces in New York, Fortune’s 2022 Best Workplace for Millennials, and UK Best Workplaces for Women 2022 by Great Place to Work. The company is headquartered in New York with offices in Austin, Berlin, Chicago, London, San Francisco, Singapore, and Tokyo.

Benefits

  • Competitive Benefits

    We've got you covered with high-quality medical, mental health, dental, and vision plans.

  • Flexible Vacation Policy

    Take the time you need to balance your work and life in the way that suits you best.

  • Equal Paid Family Services

    We offer fertility benefits along with equal paid parental leave, so you can focus your energy on your growing family.

  • Retirement Planning

    We support you as you plan for your future. Braze will begin matching contributions into our retirement plan on your first day of employment.

  • Equity Stake

    We provide equity to full-time employees—regardless of role or tenure—so that when we grow and succeed, you do, too.

  • Learning & Development

    We support your professional growth through formal career pathing, the Braze University learning platform, and tuition reimbursement.

  • Remote Availability

    Braze fosters an environment that harmonizes the needs of the business and the needs of its employees.

  • Global Presence

    Our global presence—10 cities and growing—provides opportunities to work and connect with top talent around the world.