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VP of Operations

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zTrip

2mo ago

  • Job
    Full-time
    Senior & Expert Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Denver

AI generated summary

  • You need 5-10 years in Operations Management with P&L responsibility, strong interpersonal skills, a commitment to team development, a collaborative leadership style, and a results-driven attitude.
  • You will manage customer relations, staff recruitment and training, oversee fleet maintenance and safety compliance, review operational metrics, conduct audits, and participate in budget and contract discussions.

Requirements

  • Must have a minimum five (5) to 10 years of Operations Management and leadership experience including P&L responsibility.
  • Excellent interpersonal skills.
  • Commitment to developing team members.
  • Embrace a collaborative leadership style.
  • Demonstrated drive for results.

Responsibilities

  • Effectively manage customer relations through both direct contact and outreach programs.
  • Identify, select, train and mentor location staff and independent contractor drivers with a robust recruiting and retention program.
  • Effectively and frequently communicate with location staff and support team members.
  • Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements.
  • Oversee safety and training programs, plans and processes to ensure compliance with a company, contract and regulatory requirements.
  • Maintain client contact routinely to meet or exceed expectations.
  • Conduct periodic departmental audits.
  • Daily, weekly and monthly review of key operational metrics.
  • Ensure that all location metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets its financial, safety and operational expectations.
  • Implement, promote and adhere to company policies and procedures.
  • Participate in location(s) labor and employee relations activities.
  • Provide insight and information to support location(s) contract renewals.
  • Create and present location(s) annual budget.

FAQs

What is the primary location for the VP of Operations position?

The primary location for the VP of Operations position is Denver, CO.

What kind of benefits can I expect as a VP of Operations at zTrip?

As a VP of Operations at zTrip, you can expect benefits including paid time off, holiday pay, dental, vision, health & life insurance, and a 401k plan.

What are the main responsibilities of the VP of Operations?

The main responsibilities of the VP of Operations include managing customer relations, recruiting and training staff and drivers, overseeing vehicle maintenance and safety programs, conducting audits, reviewing operational metrics, and creating annual budgets.

What is the required experience for this role?

A minimum of five (5) to ten (10) years of Operations Management and leadership experience, including P&L responsibility, is required for this role.

What leadership style is preferred for the VP of Operations position?

A collaborative leadership style is preferred for the VP of Operations position, along with a commitment to developing team members.

Will I be required to interact with clients?

Yes, maintaining routine contact with clients to meet or exceed expectations is part of the VP of Operations responsibilities.

Are there opportunities for training and development for staff?

Yes, the VP of Operations will be responsible for identifying, selecting, training, and mentoring location staff and independent contractor drivers.

How often should I expect to review operational metrics?

You should expect to conduct daily, weekly, and monthly reviews of key operational metrics as part of your responsibilities.

Is safety a priority within the operations?

Yes, overseeing safety and training programs to ensure compliance with company, contract, and regulatory requirements is a key responsibility of the VP of Operations.

What is the company’s mission?

The mission of zTrip is to use mobility to enhance the lives of customers, driver-partners, and employees.

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zTrip

The new face of taxi.

Transportation
Industry
501-1000
Employees
2012
Founded Year

Mission & Purpose

zTrip is a new smartphone app that lets you book a black car or taxi in seconds. You can book for now, for later today, or for later this week! Our service is backed by over 25 years of trusted customer support and professionally-licensed and insured drivers. With zTrip, you can expect a great ride. zTrip is owned and operated by WHC Worldwide, the leading provider of passenger ground transportation services in North America.