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VP Product Management, Consumer

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Trustpilot

Sep 16

  • Job
    Full-time
    Expert Level
  • Consulting
    Product
  • London
    Remote
  • Quick Apply

AI generated summary

  • You must have extensive product management experience, a strong grasp of consumer behavior in e-commerce, and skills in AI, data analytics, communication, and leadership in high-growth tech.
  • You will lead product strategy, drive innovation, enhance consumer engagement, mentor teams, utilize data for decisions, and collaborate with stakeholders to align product goals with market needs.

Requirements

  • Proven experience in product management experience, with several years in a senior leadership role overseeing consumer-facing digital products.
  • Experience leading product teams in high-growth technology companies is desirable.
  • Demonstrated ability to develop and execute product strategies that drive growth, user engagement, and trust.
  • Familiarity with the competitive landscape of review platforms and consumer decision engines.
  • Deep understanding of consumer behaviour online, especially in the context of e-commerce and review platforms.
  • Experience with gamification, personalization, and mobile-first strategies.
  • Solid grasp of current technology trends, product development methodologies, and tools.
  • Experience with AI, machine learning, and data analytics is highly desirable.
  • Advanced interpersonal and communication skills, coupled with high emotional intelligence, enabling effective collaboration and leadership across teams within the organization.
  • Demonstrates the ability to understand and control emotions, building a positive work environment and leading through influence with awareness and adaptability.
  • Proficiency in using data to inform product decisions, measure performance, and identify opportunities for improvement.

Responsibilities

  • Strategic Leadership: Develop and execute an evolving 3-year product strategy that aligns with Trustpilot’s vision of becoming the universal currency of trust. Lead the consumer product and Trust & Transparency teams to increase our value as a decision engine, facilitate engagement, and ensure our services meet consumers wherever they are.
  • Product Innovation: Spearhead the development and implementation of new features and capabilities to enhance the consumer experience on Trustpilot. This includes improving the review flow, introducing video reviews, AI summaries, and contextual questions for reviewers, among others.
  • Consumer Engagement: Implement gamification strategies and other engagement tactics to increase the volume and quality of reviews, reduce the time between reviews, and enhance the overall user experience. Develop features that support discovery, personalization, and mobile adoption.
  • Market Expansion: Collaborate with commercial teams to identify and target high-value service verticals, driving acquisition and engagement in strategic markets, especially in the US.
  • Team Leadership: Oversee and mentor a team of Product Managers, building a culture of innovation, collaboration, and accountability. Ensure your team is equipped with the tools and knowledge to excel in their roles.
  • Data-Driven Decision Making: Utilize metrics and user feedback to guide product development decisions, measure success against strategic priorities, and continuously refine our product offerings.
  • Stakeholder Engagement: Work closely with other department heads, including Marketing, Sales, and Content Integrity, to ensure product strategies align with company goals and market needs. Represent Trustpilot’s product vision in external forums and with key partners.

FAQs

What is the role of the VP Product Management, Consumer at Trustpilot?

The VP Product Management, Consumer will lead the strategic vision and execution of Trustpilot’s consumer product suite and Trust & Transparency initiatives, overseeing a team of Product Managers to enhance consumer engagement and trustworthiness in digital environments.

Who does the VP Product Management, Consumer report to?

The VP Product Management, Consumer reports directly to the Chief Product Officer.

What kind of team will the VP Product Management be overseeing?

The VP Product Management will oversee a diverse team of 7 Product Managers.

What are some key responsibilities of this role?

Key responsibilities include developing a 3-year product strategy, spearheading product innovation, implementing consumer engagement tactics, collaborating for market expansion, mentoring Product Managers, using data to inform decisions, and engaging with stakeholders.

What qualifications are required for this position?

Candidates should have proven product management experience, particularly in a senior leadership role overseeing consumer-facing digital products, strategic thinking abilities, consumer-centric understanding, technical expertise, a collaborative mindset, and strong analytical skills.

What is Trustpilot's vision?

Trustpilot's vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews.

Are there opportunities for learning and development within Trustpilot?

Yes, Trustpilot offers rich learning and development opportunities through the Trustpilot Academy, LinkedIn Learning, and Blinkist.

What is the company culture like at Trustpilot?

Trustpilot fosters a culture of connection, collaboration, and respect, emphasizing diverse perspectives and ideas while promoting a positive work environment.

How many vacation days does Trustpilot offer?

Trustpilot offers 25 days of holiday per year, increasing to 28 days after 2 years of continuous employment.

Does Trustpilot offer parental leave?

Yes, Trustpilot provides paid parental leave.

What kind of compensation package can one expect?

Trustpilot offers a competitive compensation package along with a bonus.

Are there benefits related to mental health support?

Yes, employees have full access to Headspace, a mindfulness app that promotes positive mental health, as well as an Employee Assistance Plan.

Is there any support for volunteering?

Yes, Trustpilot provides two paid volunteering days a year to support causes important to employees and their communities.

Does Trustpilot have a diverse workforce?

Yes, Trustpilot is proud to be an equal opportunity workplace with diverse perspectives, and welcomes applicants from various backgrounds.

Can I apply even if I don't meet all the requirements?

Yes, Trustpilot encourages candidates to apply even if they don't meet all the requirements, as they value diverse experiences.

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Trustpilot

Behind every Trustpilot review is an experience that matters.

Technology
Industry
501-1000
Employees
2007
Founded Year

Mission & Purpose

Hi. We’re Trustpilot — a leading online reviews platform. In these times of distrust, our mission to be a universal symbol of trust has never been more important. We’re a place where everyone’s voice can be heard and consumers and companies can come together to continuously share, collaborate and improve. Here's some handy information about us: ∙Trustpilot launched in 2007 ∙We have 8 vibrant and centrally located offices around the world ∙We have 850+ people on our team, with over 50 nationalities represented among them ∙We’re open to all - everyone is embraced and included for who they are and what they bring ∙Everything we do is always with integrity - we do the right thing even when nobody’s watching ∙We’re collaborative - we work best when we work together ∙We’re positively human - we are genuine people that create the Trustpilot family