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Vulnerable, Pre Arrears and Customer Outcome Specialist

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Tesco Bank

Jul 31

Applications are closed

  • Job
    Full-time
    Entry Level
  • Glasgow

Requirements

  • We need you to have
  • Leadership and communication skills, presenting key information and insight to senior management and other business stakeholders.
  • Experience in working with and supporting vulnerable customers.
  • A track record of organising and prioritising own and team’s workload, including coaching and developing, without supervision to efficiently meet business objectives.
  • And if you have any of these, even better
  • Experience of Collections and Recoveries.
  • Excellent problem-solving capabilities.
  • Able to create concise and informative reports that can be shared with senior stakeholders.
  • Knowledge of credit risk systems.

Responsibilities

  • - Own, maintain and enhance the Financial Difficulties pre arrears strategy to ensure good customer outcomes are being achieved.
  • - Own, maintain and enhance the vulnerable customer strategy within Collections and Recoveries, including reviewing the customer journey ensuring the delivery of the vulnerable strategy aligns with internal performance measures.
  • - Own and develop customer outcomes insight and analysis for the whole of the Collections and Recoveries journey, identifying improvements to support strong outcomes for the customer.
  • - Manage a team of analysts to ensure optimal performance is being achieved, while helping with their own development and career aspirations.
  • - Strong Risk Management, monitoring portfolio performance and ensuring key controls are developed and monitored which mitigate value stream risks from materialising.

FAQs

What is the job title for this position?

The job title is Vulnerable, Pre Arrears and Customer Outcome Specialist.

Where is the job located?

The job is located in Glasgow.

What department will the specialist work in?

The specialist will work in the Credit Risk Financial Difficulties department.

What is the working time for this position?

The working time for this position is full-time.

What is the salary range for this role?

The salary is up to £62,800 plus an annual bonus and benefits.

Is this position hybrid?

Yes, the role is hybrid, but you should be able to travel to the Glasgow office one day per week.

What are the main responsibilities of this role?

The main responsibilities include owning and enhancing the Financial Difficulties pre arrears strategy, developing strategies for vulnerable customers, managing a team of analysts, and ensuring risk management and monitoring of portfolio performance.

What qualifications are needed for this role?

Applicants should have leadership and communication skills, experience working with vulnerable customers, and a track record of organizing and prioritizing workloads. Additional experience in Collections and Recoveries and knowledge of credit risk systems are advantageous.

What benefits are offered with this position?

Benefits include a pension scheme, private medical insurance, performance-related annual bonus, a generous holiday allowance, discounts through the Colleague Clubcard, family-oriented initiatives, and ongoing learning opportunities.

What does Tesco Bank value in its employees?

Tesco Bank values a diverse workforce and believes that variety in backgrounds and experiences makes the business stronger.

What is the transfer aspect mentioned in the job description?

Following Tesco's strategic partnership with Barclays, this role will support the banking business and is set to transfer to Barclays UK towards the end of 2024, subject to regulatory approval.

When does the application closing date occur?

The application closing date is on 14th August 2024 at 5 pm.

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Tesco Bank

Finance
Industry
1001-5000
Employees
1997
Founded Year

Mission & Purpose

What do we stand for at Tesco Bank? Everything that Tesco does. We both share a set of values that drive us to come up with new ways to improve our customers’ lives, the communities they live in, and the planet we all share. Starting life in 1997, we now help more than 5 million customers manage their money a little better every day from our offices in Glasgow, Edinburgh, Newcastle, and Reigate.