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Waiter

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ADAGIO

Aug 22

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

Requirements

  • - Ability to focus attention on guest needs, remaining calm and courteous at all times
  • - Strong interpersonal and problem solving abilities
  • - Ability to work well under pressure in a fast paced environment
  • - Ability to work cohesively and collaboratively as part of a team

Responsibilities

  • To provide a courteous, professional, efficient and flexible service at all times.
  • To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Department or any other Department of the hotel as assigned.
  • To carry out any other reasonable duties and responsibilities as assigned.
  • To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and supervisor.
  • To perform opening and closing procedures established for the place of work as assigned.
  • To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
  • To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
  • To ensure that the place of work and surrounding area is kept clean and organized at all times.
  • To handle guest enquiries in a courteous and efficient manner.
  • To establish a rapport with guests maintaining good customer relationship.
  • To monitor operating supplies and reduce spoilage and wastage.
  • To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
  • To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
  • To report for duty punctually wearing the correct uniform and name tag.
  • To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
  • To provide friendly, courteous and professional service at all times.
  • To maintain good working relationships with colleagues and all other departments.
  • To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
  • To comply with local legislation as required.
  • To respond to any changes in the department as dictated by the needs of the hotel.
  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
  • To attend training and meetings as and when required.

FAQs

What are the main duties of a waiter at Accor?

The main duties include providing courteous and professional service, adapting to different roles within the Food & Beverage Department, performing opening and closing procedures, knowing the menu items, handling guest enquiries, and maintaining cleanliness and organization of the workspace.

Is prior experience required for this position?

Prior experience in a similar role is preferred, but not mandatory as we value a strong willingness to learn and a passion for hospitality.

What does the training process look like for new hires?

New hires will attend training sessions to familiarize themselves with the hotel's policies, procedures, and service standards, in addition to ongoing training and meetings as required.

Are there opportunities for career growth in Accor?

Yes, Accor offers a supportive environment that encourages personal and professional development with opportunities to explore various roles within the hospitality industry worldwide.

What should I wear to work?

Employees are required to wear the correct uniform and name tag, maintaining high standards of personal appearance and hygiene as per the hotel's appearance standards.

How does Accor ensure a diverse and inclusive work environment?

Accor promotes diversity and inclusion by welcoming everyone, respecting differences, providing meaningful employment opportunities, and accommodating specific needs when possible.

Is teamwork important in this role?

Yes, the ability to work cohesively and collaboratively as part of a team is essential for success in this position.

How should I handle guest complaints?

You should report guest complaints or problems to supervisors if an immediate solution cannot be found and ensure follow-up with guests.

Are there any specific requirements for personal appearance?

Yes, employees are expected to maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.

What is the best way to apply for this position?

Interested candidates can apply directly through the Accor careers website or follow the application instructions provided in the job posting.

Here for you.

Travel & Leisure
Industry
501-1000
Employees
2007
Founded Year

Mission & Purpose

The Aparthotels Adagio, offer comfortable and spacious apartments in urban locations, with fully equipped kitchen and hotels services for extended stays based on attractive tiered pricing from fourth night onwards. Created 2007 in partnership with AccorHotels and Pierre & Vacances Center Parcs Groups, the brand provides 3 product ranges: - Adagio, the upper midscale aparthotels in the heart of Europe’s leading cities; - Adagio access, economic range, aparthotels located on cities’ doorstep. - Adagio premium, prestigious aparthotels, located in the heart of strategic cities, for customers seeking high standards of quality and aesthetics. The network has 129 aparthotels and 14,500 apartments in Europe, targeting 200 aparthotels in the world by 2027.