FAQs
What are the main duties of a waiter at Accor?
The main duties include providing courteous and professional service, adapting to different roles within the Food & Beverage Department, performing opening and closing procedures, knowing the menu items, handling guest enquiries, and maintaining cleanliness and organization of the workspace.
Is prior experience required for this position?
Prior experience in a similar role is preferred, but not mandatory as we value a strong willingness to learn and a passion for hospitality.
What does the training process look like for new hires?
New hires will attend training sessions to familiarize themselves with the hotel's policies, procedures, and service standards, in addition to ongoing training and meetings as required.
Are there opportunities for career growth in Accor?
Yes, Accor offers a supportive environment that encourages personal and professional development with opportunities to explore various roles within the hospitality industry worldwide.
What should I wear to work?
Employees are required to wear the correct uniform and name tag, maintaining high standards of personal appearance and hygiene as per the hotel's appearance standards.
How does Accor ensure a diverse and inclusive work environment?
Accor promotes diversity and inclusion by welcoming everyone, respecting differences, providing meaningful employment opportunities, and accommodating specific needs when possible.
Is teamwork important in this role?
Yes, the ability to work cohesively and collaboratively as part of a team is essential for success in this position.
How should I handle guest complaints?
You should report guest complaints or problems to supervisors if an immediate solution cannot be found and ensure follow-up with guests.
Are there any specific requirements for personal appearance?
Yes, employees are expected to maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
What is the best way to apply for this position?
Interested candidates can apply directly through the Accor careers website or follow the application instructions provided in the job posting.