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Waiter/ Waitress - Club Lounge

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Mandarin Oriental Hotel Group

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You should have a high school diploma, 2 years of waitstaff experience, fine dining knowledge, strong communication skills in English (Arabic preferred), and the ability to multitask in a fast-paced setting.
  • You will manage orders, serve food and beverages, address guest needs, upsell services, maintain tables, ensure satisfaction, and create memorable experiences with attentive service.

Requirements

  • High School qualification or equivalent is preferred.
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience in a high-volume restaurant with highest levels of service and/or luxury hotel experience preferred. Basic computer skills including MS Office is preferred.
  • Minimum 2 years’ experience working as waiter/waitress.
  • Knowledge of fine dining service procedures and standards as well as casual dining is preferred. Familiar with restaurant point of sales and cashiering procedures is preferred.
  • Verbal and written communication skills in English.
  • Verbal and written communication skills in Arabic or other languages are preferred.
  • Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues.
  • Ability to understand the flow of service and with the ability to multitask and prioritize in a fast-paced environment.
  • Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

Responsibilities

  • Maintain comprehensive knowledge of the Lounge menu including light meals, beverages and signature drinks.
  • Offer suggestions and answer questions to enhance the guest experience. Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
  • Take accurate food and beverage orders from guests and communicate clearly to the kitchen and bar staff. Ensure all orders are delivered promptly and in accordance with guest specifications.
  • Address any special requests or dietary needs with professionalism and care. Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
  • Provide attentive and personalized service to guests, ensuring their needs are met with efficiency and grace
  • Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
  • Properly upsell services and products to our guests at all times, enhancing service and generating increased revenue.
  • Perform any tasks relating to billing according to hotel standards and cashiering policies.
  • Set up and clear tables according to restaurant standards, ensuring a clean and inviting dining environment. Manage multiple tables efficiently while maintaining a high level of service.
  • Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
  • Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.
  • Create WOW moments to surprise and delight guests in the Restaurants
  • Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs)

FAQs

What is the primary role of a Waiter/Waitress in the Club Lounge?

The primary role of a Waiter/Waitress in the Club Lounge is to provide exceptional dining experiences for guests by taking orders, serving food and beverages, and ensuring that every aspect of the dining experience meets the hotel’s standards.

What qualifications are preferred for this position?

A High School qualification or equivalent is preferred, along with a degree or Higher National Diploma in Hospitality/Hotel/Business Management.

How much experience is required for this position?

A minimum of 2 years of experience working as a waiter/waitress is required, preferably in a high-volume restaurant or luxury hotel setting.

Are there opportunities for upselling in this role?

Yes, waiters/waitresses are expected to properly upsell services and products to guests at all times to enhance service and generate increased revenue.

Is knowledge of multiple languages beneficial for this role?

Yes, while verbal and written communication skills in English are essential, proficiency in Arabic or other languages is preferred and would be beneficial.

What skills are important for success in this role?

Important skills for success in this role include strong interpersonal and communication skills, the ability to multitask and prioritize in a fast-paced environment, and knowledge of fine dining and casual dining service procedures.

What are the working hours like for this position?

Flexibility to work a variety of shifts, including evenings, weekends, and holidays, is required based on business needs.

Is prior experience with point of sales systems necessary?

Familiarity with restaurant point of sales systems and cashiering procedures is preferred for this position.

How does this role contribute to guest satisfaction?

The role contributes to guest satisfaction by providing attentive and personalized service, addressing special requests, and creating memorable experiences, ensuring customer satisfaction from arrival to departure.

Are there any physical requirements for this job?

Yes, physical capabilities to stand for long periods are required for this role.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.