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Waiter/ Waitress - Italian Restaurant

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Mandarin Oriental Hotel Group

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You should have a high school diploma, 2+ years' experience in fine dining, strong English skills, and the ability to multitask in a fast-paced environment. Flexibility for shifts is essential.
  • You will serve guests by taking and delivering orders, providing menu knowledge, addressing special requests, upselling products, and ensuring a clean dining environment for an exceptional experience.

Requirements

  • High School qualification or equivalent is preferred.
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience in a high-volume restaurant with highest levels of service and/or luxury hotel experience preferred. Basic computer skills including MS Office is preferred.
  • Minimum 2 years’ experience working as waiter/waitress.
  • Knowledge of fine dining service procedures and standards as well as casual dining is preferred. Familiar with restaurant point of sales and cashiering procedures is preferred.
  • Verbal and written communication skills in English.
  • Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues.
  • Ability to understand the flow of service and with the ability to multitask and prioritize in a fast-paced environment.
  • Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

Responsibilities

  • Maintain comprehensive knowledge of the Italian menu, including ingredients, preparation methods, and pairing recommendations.
  • Offer suggestions and answer questions to enhance the guest experience. Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
  • Take accurate food and beverage orders from guests and communicate clearly to the kitchen and bar staff. Ensure all orders are delivered promptly and in accordance with guest specifications.
  • Address any special requests or dietary needs with professionalism and care. Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
  • Provide attentive and personalized service to guests, ensuring their dining experience is enjoyable.
  • Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
  • Properly upsell services and products to our guests at all times, enhancing service and generating increased revenue.
  • Perform any tasks relating to billing according to hotel standards and cashiering policies.
  • Set up and clear tables according to restaurant standards, ensuring a clean and inviting dining environment. Manage multiple tables efficiently while maintaining a high level of service.
  • Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
  • Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.
  • Create WOW moments to surprise and delight guests in the Restaurants.
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs).

FAQs

What is the primary role of a Waiter/Waitress at the Italian restaurant?

The primary role is to provide exceptional dining experiences to guests by taking orders, serving food and beverages, and ensuring all aspects of the dining experience meet the restaurant's standards.

Is prior experience necessary for this position?

Yes, a minimum of 2 years’ experience working as a waiter/waitress is preferred, particularly in a high-volume restaurant or luxury hotel setting.

What qualifications are preferred for this role?

A high school qualification is preferred, with a degree or Higher National Diploma in Hospitality, Hotel, or Business Management being an advantage.

Are there opportunities for career development within the job?

Yes, as part of a luxury hotel group, there are opportunities for growth and development in various hospitality roles within the organization.

Will I need to work weekends and holidays?

Yes, flexibility to work a variety of shifts, including evenings, weekends, and holidays, is required based on business needs.

What skills are essential for this position?

Strong interpersonal and communication skills, basic computer skills, multitasking abilities, and knowledge of fine dining service procedures are essential for this role.

How does the restaurant ensure customer satisfaction?

The restaurant focuses on creating memorable experiences and "WOW moments" to delight guests, combined with attentive service and adherence to the MOHG Legendary Quality Experiences (LQEs).

Do I need to know about dietary restrictions and special requests?

Yes, addressing special requests or dietary needs with professionalism and informing management and kitchen colleagues about guest preferences or allergies is an essential responsibility.

What kind of environment can I expect while working at this restaurant?

You can expect a fast-paced, high-energy environment with a focus on providing luxury service and maintaining a clean and inviting dining atmosphere.

Is training provided for new employees?

Yes, training is typically provided to ensure that new employees understand the service standards and menu specifics for the Italian restaurant.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.