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Waiter / Waitress, Noor Lounge

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Mandarin Oriental Hotel Group

7d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You must have prior experience as a waiter/waitress in a luxury setting and fluency in a European language plus English.
  • You will ensure efficient service, assist guests with menu knowledge, process orders, maintain cleanliness, up-sell products, support colleagues, and create memorable experiences for guests.

Requirements

  • An ideal candidate must have a previous experience working as waiter/waitress in a luxury property and speak European language in addition to English.

Responsibilities

  • Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
  • Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
  • Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
  • Be able to deliver service by understanding the guest requirements.
  • Carry out all tasks in a friendly, courteous and efficient manner.
  • Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue.
  • Be able to process MOHG Gift cards and other non-cash methods of payment.
  • Perform any tasks relating to billing according to hotel standards and cashiering policies.
  • Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
  • Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
  • Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly.
  • Ensure product knowledge is up to date.
  • Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
  • Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
  • Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.
  • Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
  • Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
  • Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
  • Have a natural, warm smile and a friendly and passionate approach towards guests.
  • Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
  • Report guest’s preference to superiors and act upon them whenever known.

FAQs

What qualifications are required for the Waiter/Waitress position at Noor Lounge?

The ideal candidate must have previous experience working as a waiter/waitress in a luxury property and must speak a European language in addition to English.

What are the main responsibilities of a Waiter/Waitress at Noor Lounge?

Responsibilities include understanding the outlet’s concept and offerings, ensuring mise en place, operating the POS system, delivering excellent service, upselling products, managing billing, and communicating guest preferences to the kitchen and management.

Is previous experience in a luxury property necessary?

Yes, previous experience working as a waiter/waitress in a luxury property is a requirement for this position.

What is the importance of upselling in this role?

Upselling services and products enhances guest experience and generates increased revenue for the outlet, which is a key responsibility of the position.

Are there tasks beyond serving food and beverages?

Yes, tasks also include cleaning duties, stock management, and ensuring the presentation of dishes aligns with hotel standards.

How will customer satisfaction be measured in this role?

Customer satisfaction will be measured through the ability to create memorable experiences, ensuring service standards are met, and adhering to MOHG Legendary Quality Experiences standards.

Is training provided for product knowledge?

Yes, it is essential to ensure that product knowledge is kept up to date, and training may be provided as needed.

How should team collaboration be approached in this role?

Team collaboration is vital; you should be committed to being a team player, proactively cooperating, and supporting colleagues in operational tasks.

What should a waiter/waitress do if they notice a guest has a special preference or allergy?

They should inform management and kitchen colleagues about any special guest preferences or allergies to ensure proper service.

Is there an emphasis on communication within the team?

Yes, effective communication with colleagues and superiors is crucial to avoid misunderstandings and ensure smooth operations.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.