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Waiter/Waitress (Pool & Beach Outlet)

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

Requirements

  • - Excellent reading, writing and oral proficiency in English
  • - Experienced in all aspects of restaurants service
  • - Must be well-presented and professionally groomed at all times
  • - Excellent leader and trainer with strong interpersonal skills and attention to detail
  • - Should have pleasing personality
  • - Excellent guest service skill
  • - Good knowledge of food and beverage service
  • - Able to stand for long hours and work in the heat the whole shift, as this role will be based in our Pool & Beach
  • - Passion for guest service

Responsibilities

  • - Greets guests and presents them with the menu.
  • - Informs guests about the special items for the day and menu changes if any.
  • - Suggest food and beverages to the guest and also try to upsell.
  • - Take food and beverage orders from the guest on the order taking pads.
  • - Obtaining revenues, issuing receipts, accepting payments, returning the change.
  • - Performing basic cleaning tasks as needed or directed by supervisor.
  • - Filling in for absent staff as needed in any of the F&B department within the hotel.
  • - Punch in the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
  • - Communicate to the guest and provide assistance with their queries.
  • - Work as a team to get all the job tasks completed in any given time.
  • - Observes guests and ensure their satisfaction with the food and service.
  • - Promptly respond to the guest with any additional request.
  • - Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor, Trust you etc.
  • - Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
  • - Properly open and pour wine at the tableside.
  • - Adhere to grooming and appearance standards consistently.
  • - Understands and can communicate products and services available at the resort.
  • - Must have some familiarity with basic cooking knowledge.
  • - Help other areas of the restaurant such as answering telephones and completing financial transactions.
  • - Print closing report and drop the cash with the front office / accounts department.
  • - Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
  • - Close the shift on the POS terminal.
  • - Other tasks that are assigned.

FAQs

What is the job title for this position?

The job title is Waiter/Waitress (Pool & Beach Outlet).

Where is the Fairmont The Palm located?

Fairmont The Palm is located on the iconic Palm Jumeirah Island in Dubai.

What are the main responsibilities of a Waiter/Waitress at Fairmont The Palm?

The main responsibilities include greeting guests, taking food and beverage orders, suggesting menu items, ensuring guest satisfaction, and performing basic cleaning tasks.

Do I need previous experience to apply for this position?

Yes, experience in all aspects of restaurant service is required.

Is knowledge of food and beverage service important for this role?

Yes, good knowledge of food and beverage service is essential for this position.

What skills are emphasized in the qualifications for this job?

The qualifications emphasize excellent guest service skills, strong interpersonal skills, and attention to detail.

Will I need to work outdoors in this position?

Yes, the role is based at the Pool & Beach area, which means you will be working outdoors for the duration of your shift.

Are there any grooming standards I need to follow?

Yes, applicants must adhere to grooming and appearance standards consistently.

Is a familiarity with cooking knowledge required?

Yes, some familiarity with basic cooking knowledge is required.

What is necessary to handle financial transactions?

You will need to print closing reports, drop cash with the front office/accounts department, and tally credit card settlements with closing reports.

What is the expected level of English proficiency for this role?

Excellent reading, writing, and oral proficiency in English is required.

Is there any flexibility in taking breaks during the shift?

While specific break policies may vary, the ability to stand for long hours is a requirement due to the nature of the job.

How important is teamwork in this position?

Teamwork is very important, as you are expected to work with team members to complete tasks efficiently.

What is the approach towards guest feedback?

Encouraging guests to share their feedback on social media platforms is an essential part of the role.

Turning Moments into Memories

Travel & Leisure
Industry
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Employees
1907
Founded Year

Mission & Purpose

Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history. As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels. Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.