FAQs
What are the main responsibilities of a waiter/waitress at Sand & Koal?
The main responsibilities include setting up stations and tables, greeting and communicating with guests, assisting in order taking and menu presentation, serving food and beverages, ensuring cleanliness, following up on billing, and attending meetings and training sessions as required.
Is a certification or diploma in Hospitality Management necessary for this position?
While a certification or diploma in Hospitality Management is preferred, it is not explicitly required.
Do I need prior experience in the resort industry to apply?
Previous resort experience is preferred for this position, but it may not be mandatory.
What qualities are sought in a candidate for this role?
Candidates should be passionate about guest service and possess an engaging personality.
Are there any specific grooming or uniform standards I need to follow?
Yes, employees are expected to keep their uniform neat and clean and maintain good personal grooming and hygiene according to the standards of Emirates Palace Mandarin Oriental.
What should I do if a guest has a complaint?
You should inform the captain of all guest comments and complaints promptly.
Will there be opportunities for training in this role?
Yes, attendance in communication meetings, briefings, and training sessions as required by management is part of the role.
Are there additional duties beyond those listed in the job description?
Yes, any other duties may be assigned from time to time as directed by your Supervisor or Manager.