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  • Job
    Full-time
    Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • London

AI generated summary

  • You need prior administration experience, preferably in the NHS, strong communication skills, teamwork, negotiation, and a commitment to excellent patient care.
  • You will coordinate outpatient clinics, provide reception support, manage patient registrations, ensure documentation is timely, and maintain the EPIC database for bookings and outcomes.

Requirements

  • Successful candidates will have previous administration experience and either experience of working in an NHS organisation or a desire to work within a healthcare organisation.
  • They will be able to communicate with a range of patients and colleagues and possess excellent team working, negotiation and organisation skills. Above all they will be committed to helping us deliver excellent patient care.

Responsibilities

  • To co-ordinate and ensure smooth running of all departmental outpatient clinic
  • To provide a reception service for the Cardiorespiratory Unit and deal with enquiries both by telephone and in person ensuring efficient, courteous, and accurate advice is given and ensure professional, operationally safe area is achieved at all times
  • To provide administrative support to the Cardiorespiratory Unit including answering their telephones, taking messages etc
  • Responsible for accurate registration of all outpatients, inpatients/day cases in line with Departmental requirements
  • To ensure that the Patient/Family visit is effectively coordinated in regard to clinic location, information provision and support during visit
  • To ensure access to transport reimbursement services
  • To manage the booking process in relation to department criteria, patient, and clinician requirement
  • To be responsible for effective, accurate and timely management of the EPIC database specifically patient information, bookings/rebooking’s, DNA recording, clinical and 18-week pathway outcomes
  • To ensure that all patient documentation is completed in a timely manner
  • To record all clinical and 18-week pathway outcomes on the Patient Information System (EPIC) within 24 hours of patients’ attendance
  • To ensure that all DNA’s are managed in a timely and effective manner

FAQs

What are the main responsibilities of the Ward Administrator?

The main responsibilities include coordinating outpatient clinic operations, providing reception services for the Cardiorespiratory Unit, managing patient bookings, maintaining accurate patient information in the EPIC database, and ensuring timely documentation and follow-up for patients.

Is prior experience in the NHS required for this role?

While previous experience in an NHS organization is preferred, it is not an absolute requirement. Candidates with a strong desire to work in a healthcare setting are encouraged to apply.

What skills are necessary for this position?

Candidates should possess excellent communication, team working, negotiation, and organizational skills, along with a commitment to delivering excellent patient care.

Are there opportunities for professional development in this role?

Yes, the organization offers excellent development opportunities for administration staff both within the Directorate and across the wider organization.

How does your organization approach diversity and inclusion?

The organization is committed to being a diverse and inclusive employer, fostering a culture where all staff are valued and respected, and ensuring that all applicants receive equal consideration regardless of race, religion, gender, disability, or other characteristics.

Can I contact someone for more information about this job?

Yes, you can contact Sneha Bhutada, the Ward Admin Manager, at sneha.bhutada@gosh.nhs.uk for further details or informal visits.

What role do staff networks play in the organization?

Staff networks are employee-led groups that focus on specific interests or issues, helping to create a positive and inclusive work environment by actively contributing to the organization’s mission and values concerning inclusion.

What measures are taken to ensure a fair recruitment process?

The recruitment process is designed to be fair, open, consistent, and free from bias and discrimination, evaluating candidates solely based on their ability and individual merit against the role criteria.

The official page for Great Ormond Street Hospital for Children NHS Foundation Trust. Explore your potential with us!

Science & Healthcare
Industry
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Employees

Mission & Purpose

Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) is a national centre of excellence in the provision of specialist children's health care, currently delivering the widest range of specialist care of any children's hospital in the UK. It aspires to offer outcomes for children in the top five in the world. The largest centre in the UK for children with heart or brain problems, and, with UCLH it is the largest centre in Europe for children with cancer. It is the only specialist Biomedical Research Centre for paediatrics, it works in partnership with the UCL Institute of Child Health (ICH), part of University College London, and together they form the largest paediatric research and teaching centre in the UK, and one of the largest in the world. The hospital at Great Ormond Street is the only exclusively specialist children's hospital in the UK. It does not have an Accident and Emergency department and largely only accepts specialist referrals from other hospitals and community services. The population of children served by the hospital is characterised by those with multiple disabilities and/or health problems and rare and congenital (present at birth) conditions.