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Warranty Admin

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Mercedes-Benz AG

13d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Accounting & Tax
  • San Francisco

AI generated summary

  • You should have warranty experience, attention to detail, teamwork skills, Microsoft Office proficiency, general accounting knowledge, and a valid driver’s license with a clean record.
  • You will manage warranty claims, process orders, coordinate with vendors, maintain records, ensure proper documentation, and communicate with service teams to facilitate efficient warranty services.

Requirements

  • - Warranty experience preferred
  • - Attention to detail
  • - Ability to work well with others and be part of a team
  • - Proficiency Microsoft Office
  • - General accounting knowledge preferred
  • - Valid driver's license and clean driving record

Responsibilities

  • Book warranty repair orders and submit claims of manufacturer warranty
  • Maintain receivables schedules; service contract claim submission and follow up
  • Work closely and effectively with team of technicians, service writers, and supervisors
  • Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts
  • Communicate with Service Advisors to define the scope of a warranty claim
  • Process all warranty paperwork to ensure proper documentation and to verify criteria
  • Arrange for parts for shipment to factory or distributor
  • Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by warrantor
  • Stays abreast of all factory recalls, announcements, and procedures
  • Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business
  • Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
  • Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders
  • Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery
  • Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission
  • Maintain record of all claims submitted, returned/rejected and paid and their current status
  • Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority
  • Provide a weekly report to the service manager regarding claims status
  • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers

FAQs

What is the primary role of a Warranty Admin?

The primary role of a Warranty Admin is to book warranty repair orders, maintain receivables schedules, and process warranty paperwork while ensuring attention to detail and effective communication with team members and vendors.

Is warranty experience required for this position?

Warranty experience is preferred for this position, as it enhances the ability to manage warranty claims effectively.

What software skills are needed for this job?

Proficiency in Microsoft Office is required for this job, enabling effective documentation and communication.

Are there any specific qualifications for this position?

Ideal candidates should have warranty experience, attention to detail, the ability to work well in a team, general accounting knowledge, and a valid driver's license with a clean driving record.

What benefits does the company offer?

The company offers a comprehensive benefits package including a Group Health Plan, Paid Holidays, Paid Time Off, a 401k Plan, Employee Discounts, Voluntary Insurance, an Employee Assistance Program, a Flexible Spending Account Plan, a Collaborative Team Environment, and opportunities for Career Progression and Advancement.

How does the Warranty Admin interact with other departments?

The Warranty Admin works closely with a team of technicians, service writers, supervisors, and communicates with Service Advisors to define the scope of warranty claims.

Will there be opportunities for advancement within the company?

Yes, the company values career progression and advancement, providing opportunities for growth within the organization.

Is there a requirement for maintaining inventory records?

Yes, the Warranty Admin is responsible for establishing and maintaining records of physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authorities.

What reporting responsibilities does this role include?

The Warranty Admin is required to provide a weekly report to the service manager regarding claims status.

Does the company have a commitment to diversity and equal opportunity?

Yes, the company is an equal opportunity employer and prohibits discrimination/harassment based on various protected characteristics.

Mercedes-Benz AG

Automotive
Industry
10,001+
Employees

Mission & Purpose

Mercedes-Benz is a renowned global automotive company that specialises in luxury vehicles, trucks, buses, and mobility services. With a rich heritage spanning over a century, Mercedes-Benz is synonymous with exceptional engineering, innovative design, and a commitment to uncompromising quality. Their extensive product lineup includes a wide range of cars, SUVs, and electric vehicles that embody elegance, performance, and cutting-edge technology. Mercedes-Benz's ultimate mission is to provide customers with unparalleled driving experiences, setting new standards of safety, comfort, and sustainability. With a focus on innovation, craftsmanship, and the pursuit of automotive excellence, Mercedes-Benz continues to shape the future of mobility and lead the industry with their iconic brand and unwavering dedication to customer satisfaction.