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Weekend Customer Relations Assistant

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IKEA

1mo ago

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Exeter

Requirements

  • You have a pro-active approach, love multi-tasking, and are passionate about being part of the team but also can work independently.
  • You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
  • You are computer literate and able to work with technology.
  • The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.
  • You have the ability to work full days on Saturdays and Sundays.

Responsibilities

  • You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
  • You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
  • Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
  • Serving our many guests in a fast and efficient manner on tills.

FAQs

What are the working hours for the Weekend Customer Relations Assistant role?

The working hours for this role are 12 hours a week, specifically on Saturdays and Sundays.

When does the employment start for this position?

The start date of employment will be on 14 and 15 December 2024.

What is the hourly pay rate for this role?

The competitive hourly rate is £12.00 per hour, which will rise to £12.60 per hour in 2025.

Are there any opportunities for flexibility in the work schedule?

Yes, flexibility can be discussed during the interview to match your life and business needs.

What benefits are offered to employees in this position?

Employees can enjoy a 15% IKEA discount, life assurance of four times their pay, enhanced pension contributions, interest-free loans, and a subsidised co-worker restaurant, among others.

Do I need prior experience in customer service to apply?

While prior experience can be beneficial, a passion for customer service and a proactive approach are key qualities we look for in applicants.

Is there assistance available for candidates with disabilities during the recruitment process?

Yes, candidates are encouraged to inform us of any adjustments needed during the interview process, and we will be happy to accommodate.

What will my day-to-day responsibilities include?

Your responsibilities will include resolving customer complaints, handling returns, assisting customers with product assembly, and efficiently serving guests at the tills.

How can I apply for the Weekend Customer Relations Assistant position?

You can apply by attaching an updated CV to your application, and shortlisted candidates will be invited to a face-to-face interview.

What qualities does IKEA look for in a Weekend Customer Relations Assistant?

We look for individuals who are proactive, have a customer-first mindset, can manage complaints calmly, and are computer literate.

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IKEA

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.