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CXG

5d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Marketing
  • Gelsenkirchen
    Remote
  • Quick Apply

AI generated summary

  • You must be at least 18, a current customer of luxury brands, not under contract with retail brands, and have a passion for customer experiences. No prior knowledge needed; honesty is key.
  • You will choose tasks that match your interests, evaluate luxury stores in person or online, observe service quality, and provide honest feedback through surveys.

Requirements

  • Sie müssen mindestens 18 Jahre alt sein
  • Derzeitiger Kunde von Premium- und Luxusmarken
  • Steht derzeit nicht unter Vertrag mit einer Einzelhandelsmarke, um Unparteilichkeit zu gewährleisten
  • Pünktlich, organisiert, detailorientiert und zuverlässig
  • Aufmerksam und leidenschaftlich in Bezug auf Kundenerfahrungen
  • Es sind keine Vorkenntnisse erforderlich; wir schätzen ehrliches Feedback von echten Kunden

Responsibilities

  • Wählen Sie Ihre Aufgaben - stimmen Sie Ihre Missionen mit Ihren persönlichen Vorlieben und Ihrem Profil ab
  • Besuchen Sie Luxusgeschäfte oder bewerten Sie online - sprechen Sie mit den Verkäufern in den Geschäften oder online, bequem von zu Hause aus
  • Beobachten Sie genau - prüfen Sie das Ambiente, die Servicequalität und das allgemeine Kundenerlebnis
  • Geben Sie ehrliches Feedback - nutzen Sie unsere Plattform, um Ihre Beobachtungen über Fragebögen mitzuteilen

FAQs

What does the role of a Luxury Brand Evaluator entail?

As a Luxury Brand Evaluator, you will assess customer experiences with premium brands, provide critical feedback, and help improve services by visiting stores, shopping online, or returning products.

How flexible is the work schedule?

The work schedule is quite flexible, as each store visit takes approximately 20 minutes, allowing you to manage multiple tasks.

Are there specific brands I will work with?

Yes, you will work with renowned brands across various sectors, including fashion (e.g., Louis Vuitton, Prada), jewelry (e.g., Tiffany & Co), beauty (e.g., Guerlain), and automotive (e.g., Bentley).

What qualifications do I need to apply for this position?

You must be at least 18 years old, currently a customer of premium and luxury brands, not under contract with a retail brand, and possess traits like punctuality, organization, and attention to detail.

Is prior experience required to become an evaluator?

No prior experience is required; what we value most is honest feedback from genuine customers.

How will I be compensated for my evaluations?

You will receive a fee based on the complexity of non-purchase evaluations, and for purchase-based evaluations, reimbursement will be provided for approved items as specified in the task description.

How can I become a member of the CXG community?

You can join by registering at live.cxg.com, completing your profile, getting certified, applying for missions, and starting your evaluations.

What platforms will I use to manage my assignments?

You will use the user-friendly CXG Live mobile platform to manage orders, certifications, and provide feedback seamlessly.

Do I need to visit physical stores to evaluate?

Not necessarily; you can evaluate both in-store and online, based on your preferences and the assigned missions.

Will I need to provide my own purchasing information for evaluations?

For shopping-based evaluations, you may need to provide purchasing information, but all eligible purchases will be reimbursed according to the task description.

Transforming Experiences.

Consulting
Industry
201-500
Employees
2006
Founded Year

Mission & Purpose

CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey. At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG.