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CXG

4d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Consulting
  • Neuss
    Remote
  • Quick Apply

AI generated summary

  • You must be 18+, a current customer of premium/luxury brands, not under contract with a retail brand, and be punctual, organized, detail-oriented, and passionate about customer experiences.
  • You will choose tasks, visit luxury stores or evaluate online, observe service quality and ambiance, and provide honest feedback via questionnaires on your experiences.

Requirements

  • Sie müssen mindestens 18 Jahre alt sein
  • Derzeitiger Kunde von Premium- und Luxusmarken
  • Steht derzeit nicht unter Vertrag mit einer Einzelhandelsmarke, um Unparteilichkeit zu gewährleisten
  • Pünktlich, organisiert, detailorientiert und zuverlässig
  • Aufmerksam und leidenschaftlich in Bezug auf Kundenerfahrungen
  • Es sind keine Vorkenntnisse erforderlich; wir schätzen ehrliches Feedback von echten Kunden

Responsibilities

  • Wählen Sie Ihre Aufgaben - stimmen Sie Ihre Missionen mit Ihren persönlichen Vorlieben und Ihrem Profil ab
  • Besuchen Sie Luxusgeschäfte oder bewerten Sie online - sprechen Sie mit den Verkäufern in den Geschäften oder online, bequem von zu Hause aus
  • Beobachten Sie genau - prüfen Sie das Ambiente, die Servicequalität und das allgemeine Kundenerlebnis
  • Geben Sie ehrliches Feedback - nutzen Sie unsere Plattform, um Ihre Beobachtungen über Fragebögen mitzuteilen

FAQs

What is the role of a Luxury Brand Evaluator?

As a Luxury Brand Evaluator, you will discreetly assess customer experiences, provide critical feedback to luxury brands, and contribute to improving their services by visiting boutiques, shopping online, or returning products.

How flexible is the schedule for this job?

The schedule is very flexible, as each visit to a store lasts about 20 minutes, allowing you to complete multiple tasks within your preferred timeframe.

Is prior experience necessary for this position?

No prior experience is required. We value honest feedback from genuine customers, and training will be provided.

What kind of compensation can I expect?

You will receive a fee based on the complexity of non-purchase evaluations, and for purchase-based evaluations, you will be reimbursed for approved items as described in the task details.

How do I become a member of the CXG community?

To become a member, you need to register at live.cxg.com, complete your profile to 100%, get certified, and then you can apply for missions.

Is there a minimum age requirement for this role?

Yes, you must be at least 18 years old to apply for this position.

Does CXG require exclusivity for its evaluators?

Yes, you cannot be currently under contract with a retail brand to ensure impartiality in your evaluations.

How many assignments can I expect to complete in a month?

You may conduct multiple assignments per month, depending on your availability and interest in the missions offered by luxury brands.

Are there any specific brands I would be evaluating?

Yes, you will work with renowned brands in fashion, jewelry, beauty, and automobiles, such as Louis Vuitton, Tiffany & Co., Guerlain, and Bentley, among others.

What qualities are you looking for in candidates?

We are looking for punctual, organized, detail-oriented, reliable individuals who are passionate about customer experiences and attentive to details.

Transforming Experiences.

Consulting
Industry
201-500
Employees
2006
Founded Year

Mission & Purpose

CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey. At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG.