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Workforce Development Administrator (hybrid)

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Blue Cross Blue Shield of Arizona

Jul 30

  • Job
    Full-time
    Senior (5-8 years)
  • Phoenix
  • Quick Apply

AI generated summary

  • You should have experience in workforce development, strong communication skills, and the ability to manage programs effectively in a hybrid work environment.
  • You will oversee workforce development initiatives, manage training programs, assess employee skills, and collaborate with teams to enhance performance and ensure alignment with organizational goals.

Requirements

  • Required Work Experience
  • Minimum of five (5) years of progressive responsibility in a training and development role
  • Required Education
  • Bachelor’s degree
  • Required Licenses
  • N/A
  • Required Certifications
  • N/A
  • Preferred Work Experience
  • 5 years in workforce recruitment, selection, and training and development
  • 3 years in workforce forecasting, assessment, planning, and technical assistance in WFD matters
  • 3 years in health insurance field
  • 2 years in a providers office
  • 2 years supervisory experience
  • Preferred Education
  • Bachelor’s degree in business administration or related field
  • Preferred Licenses
  • N/A
  • Preferred Certifications
  • ATD Integrated Talent Management Certificate

Responsibilities

  • Responsible for building and maintaining a Workforce Development strategies through strong engagement/support of the provider network
  • Maintain effective working relationships to ensure teamwork in achieving corporate goals.
  • Perform as a “change agent,” constantly challenging conventional thinking, approach, and current ways of doing business.
  • Participate in strategic planning activities and contribute to departmental and cross-functional teams to achieve BCBSAZ goals and ensure future success.
  • Leads and implements initiatives on the Arizona Association of Health Plan Workforce Development Alliance (AWFDA): Statewide collaborative for 7 Managed Care Health Plans.
  • Serves as the Relias Learning Management System Sites Administrator in the Arizona Association of Health Plan (AzAHP) Enterprise, as well as the Medicaid clinical staff Portal.
  • Consults with organizational leaders and workgroups to develop learning strategies to improve network performance.
  • Partners, develops, interprets, and coordinates WFD initiatives and policies through the Alliance and Coalition based initiatives with the Arizona Health Care Cost Containment System (AHCCCS).
  • Partners, develops, and provides Medicaid and AHCCCS required trainings to the Provider network (including Train the Trainer modalities).
  • Forecasts, analyzes, and contributes to the Medicaid’s WFD Plan deliverable for AHCCCS, and contributing to AHCCCS deliverables as requested across the clinical department.
  • Partners with the Contracting and Network team to ensure all newly contractor providers are properly onboarded regarding WFD requirements and Relias
  • Partners with Clinical Operations to support provider WFD needs
  • Support short and long term department goals in accordance with overall company objectives and divisional strategic planning. Execute strategies and operational plans to ensure that both short- and long-term objectives and goals are consistently met.
  • Complete departmental regulatory deliverables
  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements
  • Perform all other duties as assigned.

FAQs

What is the purpose of the Workforce Development Administrator position?

The Workforce Development Administrator is responsible for promoting workforce development goals and strategies, improving workforce efficiency and service levels, identifying gaps, and collaborating with various organizations, including the Arizona Association of Health Plan Alliance, to lead workforce development initiatives.

What are the required qualifications for this position?

The required qualifications include a minimum of five years of progressive responsibility in a training and development role and a Bachelor's degree.

What are the preferred qualifications for the Workforce Development Administrator position?

Preferred qualifications include five years in workforce recruitment, selection, and training and development; three years in workforce forecasting, assessment, planning, and technical assistance; three years in the health insurance field; and two years of supervisory experience, along with a preferred Bachelor's degree in business administration or a related field.

What are some essential job functions and responsibilities of the Workforce Development Administrator?

Essential job functions include building and maintaining workforce development strategies, leading initiatives for the Arizona Association of Health Plan Workforce Development Alliance, serving as the Relias Learning Management System Sites Administrator, consulting with leaders to develop learning strategies, and partnering with network teams to ensure provider onboarding and training.

Is prior experience in the health insurance industry necessary for this role?

While it is not a requirement, having experience in the health insurance industry is preferred, particularly for those aiming for the preferred qualifications, which recommend at least three years in this field.

What administrative duties are expected from the Workforce Development Administrator?

Administrative duties include supporting departmental goals aligned with company objectives, completing regulatory deliverables, and maintaining a full-time work schedule of at least 40 hours per week, along with performing other assigned duties as needed.

What competencies are required for this position?

Required competencies include strong written and verbal communication skills, analytical and problem-solving abilities, proficiency with PC applications, and the ability to establish collaborative working relationships and provide customer service.

How does AZ Blue prioritize diversity and inclusion in hiring?

AZ Blue does not discriminate in hiring or employment based on race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group.

Where can I find more information about Blue Cross Blue Shield of Arizona?

For more information about the company and its services, you can visit azblue.com.

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Blue Cross Blue Shield of Arizona

Inspiring Health in Arizona for over 80 years.

Science & Healthcare
Industry
1001-5000
Employees
1939
Founded Year

Mission & Purpose

Blue Cross Blue Shield of Arizona is committed to Inspiring Health and making it easy. With a focus on connecting people with the care they need, BCBSAZ offers individual, family, group, Medicare, and Medicaid health insurance and related services to more than 1.9 million customers. Through advanced clinical programs and community outreach, BCBSAZ is Inspiring Health in Arizona. A non-profit company, BCBSAZ and its subsidiaries employ more than 2,500 people throughout the state. Help us continue to Inspire Health in Arizona by joining our award-winning team. No matter what stage of your career you’re in, we offer the resources and support you need to pursue your dreams. Explore what's possible with a career at Blue Cross Blue Shield of Arizona. Blue Cross Blue Shield of Arizona is an independent licensee of the Blue Cross Blue Shield Association.