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Workplace Experience, Front of House Coordinator

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Workhuman

Sep 14

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Dublin
  • Quick Apply

AI generated summary

  • You should have 3-5 years in a front of house role, a professional attitude, strong organizational skills, excellent communication, initiative, and proficiency in Microsoft Office and PM tools.
  • You will manage reception, greet visitors, coordinate deliveries, support workplace systems, track supplies, handle security access, assist in employee lifecycle, and aid in facility and event tasks.

Requirements

  • 3-5 years+ previous front of house / coordinator experience
  • A professional, enthusiastic attitude and friendly disposition
  • Excellent organizational and multi-tasking skills
  • Excellent verbal and written communication skills
  • Ability to work on own initiative and take ownership of the role
  • Ambitious and willing to work in a fast-paced environment
  • Proficiency in all aspects of Microsoft Office
  • Knowledge of using Asana, workplace systems or any other PM tools

Responsibilities

  • Primarily responsible for the smooth running of Workhuman’s reception, providing an exceptional front-of-house experience.
  • Meeting and greeting of visitors and guests, coordinating on arrival. Ensuring that their visit is memorable and enjoyable.
  • Operating the main phone line, answering general front of house queries, and directing visitors on arrival. Coordinate onsite parking.
  • Ensuring that Workhuman reception and office is maintained to a very high standard.
  • Coordinating deliveries, couriers, and mail.
  • Administrative support for all workplace systems and accounts; Access Control, Jira, Envoy, FREENOW, Olive Training, Fitvision App etc.
  • Coordinator for workplace ticketing system (Jira) for facilities, catering, and special events; assigning and closing tickets, prioritising requests, tracking, placing orders and reporting.
  • Monitoring supplies and stock levels for stationary and general office supplies.
  • Manage the security access control system daily, visitor/employee badging process. Running reports as required.
  • Coordinate health and safety initiatives; supporting fire drills and employee H&S training platform.
  • Facilitate evacuation in case of an emergency and acting as first point of contact for emergency services.
  • Support the life cycle of employees for workplace: Setting up new hires on workplace systems, parking permits, desk allocations, closing out leavers, coordinating between with HR and Helpdesk.
  • In addition to managing the front desk, a secondary part of the role is supporting the workplace team in Facilities, Events & Wellness; scheduling appointments, coordinating meetings, running orders, and using Asana to support key workplace projects, priorities, and goals.
  • Support and assist in the preparation of onsite activities, client visits, meeting setup, workshops and celebrations.
  • Updating our intranet, sharing communications to the Dublin site on Slack or email.

FAQs

What is the job title for this position?

The job title is Workplace Experience, Front of House Coordinator.

Where is the job located?

The job is located at 19 Beckett Way, Parkwest Business Park, Dublin 12.

What are the working hours for this position?

The working hours are full-time, Monday to Friday, from 8:30 AM to 5:00 PM.

What kind of experience is required for this job?

The ideal candidate should have 3-5 years of previous front of house or coordinator experience.

Is this position permanent or temporary?

This position is a full-time, permanent role.

What are the primary responsibilities of the Front of House Coordinator?

The primary responsibilities include managing the reception, greeting visitors, answering phone queries, coordinating deliveries, and providing administrative support for workplace systems.

What skills are necessary for this role?

Necessary skills include excellent organizational and multi-tasking abilities, communication skills, proficiency in Microsoft Office, and the ability to work on one's initiative.

Will the Front of House Coordinator be involved in health and safety initiatives?

Yes, the coordinator will support health and safety initiatives, including fire drills and employee training.

Can the Front of House Coordinator assist with workplace events?

Yes, the coordinator will support the preparation and setup of onsite activities, client visits, meetings, and celebrations.

Does Workhuman promote a diverse and inclusive workplace?

Yes, Workhuman is committed to diversity and inclusion and believes it is essential for long-term growth and success.

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Workhuman

On a mission to make work more human for EVERY person and business on the planet through Employee Recognition.

Human Resources
Industry
1001-5000
Employees
2005
Founded Year

Mission & Purpose

Workhuman provides cloud-based human resources solutions focused on enhancing employee recognition, engagement, and performance. Their mission is to create more human-centric workplaces by fostering a culture of appreciation and continuous feedback. Workhuman's purpose is to transform traditional HR practices into a more positive and connected work environment, helping organizations build stronger, more engaged teams.