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Workplace Experience Manager

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Electronic Arts (EA)

29d ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Facilities Management
  • Cologne

AI generated summary

  • You need operational workplace management experience, strong client service skills, organizational abilities, and fluency in German and English. Proactive, self-starter with budget management and safety experience.
  • You will manage workplace operations, oversee facility services, maintain safety standards, handle budgets, develop team relationships, and coordinate office projects and events.

Requirements

  • Operational Workplace Management experience
  • Client service: ensure a high-quality delivery to employees. Ability to balance employee’s requests with the company objectives.
  • Strong organization and planning skills: ensure on-time delivery, rigorous follow-up. Prioritize tasks.
  • Personal effectiveness: has a ‘can do’ mentality, self-assured, proactive, open and flexible. Has the confidence and credibility to advise senior management. Works effectively within a matrix organization and rises to the challenge of ambiguity.
  • Communication: able to establish effective relationships at all levels within the organization, initiate networks and proactively exchange information.
  • In-depth knowledge of a broad range of workplace, technical and support processes; comfortable working in a fast-paced environment and to very tight deadlines
  • Experience of managing Health and Safety in a similar environment.
  • Financial and business acumen and budget management experience
  • Proactive self-starter who needs little direction to initiate activities.
  • Excellent level of German and English both spoken and written. Further foreign language skills appreciated.

Responsibilities

  • Lead and oversee all workplace related activities and projects in Cologne and Warsaw.
  • Hold primary responsibility for all facility related efforts, the upkeep and maintenance services for the sites
  • Be responsible for maintaining the day-to-day building operations to ensure a safe and efficient work environment at the lowest possible operating costs while maintaining appropriate company standards.
  • Foster a professional working environment by promoting the highest standard of business ethos and strategically ensuring the most effective use of resources in support of business objectives.
  • Manage the working environment efficiently and to a high standard in collaboration with the local Workplace Experience teams as well as suppliers and contractors.
  • Develop and maintain solid relationships with partners throughout the local and global organization; contribute to the Company's success by understanding the culture, and reflecting company standards in all operations of the Workplace Experience team.
  • Manages the day-to-day service delivery to Cologne and Warsaw offices, ensuring the highest standards are consistently attained.
  • Manage and maintain all relevant hard and soft facilities services in buildings with the aim of providing the best possible experience at work.
  • Support the maintenance of site strategic occupancy and project planning pipeline for future site needs.
  • Assist in the redesign and oversee refurbishment and renovation of office spaces to enhance collaboration.
  • Ensures that assigned projects meet their goals and contribute to the organization's overall success by focusing on time management, budget control, and effective communication.
  • Manages the operational budget for the locations, including monthly analysis and forecasting. Seeks to deliver a ‘best value’ service without compromise to quality or delivery standards.
  • Manages vendor sourcing & relationships to keep costs under budget limits while retaining a high level of service and attention to detail in all products received.
  • Is responsible for general administration tasks, invoice processing and purchase order processing.
  • Establish and nurture effective relationships with stakeholders, ensuring their satisfaction with service delivery.
  • Ensure effective communication with internal clients to build constructive relationships based on support and trust.
  • Recruitment, management and development of WE team, including performance management, coaching and mentorship.
  • Quickly and efficiently responds to all inquiries and complaints, ensures timely and quality service delivery to every employee, follows up with employees to ensure complete customer satisfaction.
  • Takes accountability for maintaining all statutory standards, with the aid of a Health & safety instructor. Fully understands the implications of Health and Safety in relation to the operating environment and the impact that this may have on occupational health, manages the risks and liabilities.
  • Delivers projects without direct supervision, manages workload and updates stakeholders on progress at appropriate intervals; ensures projects are completed on-time and in-budget
  • Organizes events and game launches working closely with local stakeholders and external partners to conceptualize and deliver on key events both on and off-site.
  • Is the point of contact in case of emergency/unplanned situations.

FAQs

What locations will the Workplace Experience Manager oversee?

The Workplace Experience Manager will oversee all workplace-related activities and projects in Cologne and Warsaw.

Who does the Workplace Experience Manager report to?

The Workplace Experience Manager reports to the Sr. Manager, Workplace Experience (EMEA).

What are the primary responsibilities of the Workplace Experience Manager?

The primary responsibilities include managing day-to-day facility operations, ensuring a safe and efficient work environment, fostering a professional workplace, and developing relationships with stakeholders.

What types of projects will the Workplace Experience Manager be involved in?

The Workplace Experience Manager will assist in redesigning and overseeing refurbishment and renovation projects for office spaces to enhance collaboration and overall workplace experience.

Is budget management part of the Workplace Experience Manager's responsibilities?

Yes, the Workplace Experience Manager is responsible for managing the operational budget for the locations, including monthly analysis and forecasting.

What skills are required for the Workplace Experience Manager position?

Required skills include operational workplace management experience, strong organization and planning skills, effective communication, financial and business acumen, and in-depth knowledge of workplace processes.

Will the Workplace Experience Manager be involved in hiring and managing a team?

Yes, the Workplace Experience Manager will be responsible for the recruitment, management, and development of the Workplace Experience team, including performance management and coaching.

What kind of events will the Workplace Experience Manager organize?

The Workplace Experience Manager will organize events and game launches, working closely with local stakeholders and external partners to deliver on key events both on and off-site.

Are there specific language requirements for the Workplace Experience Manager role?

Yes, an excellent level of German and English, both spoken and written, is required, and further foreign language skills are appreciated.

How does the Workplace Experience Manager ensure compliance with Health and Safety standards?

The Workplace Experience Manager is responsible for maintaining all statutory standards and understands the implications of Health and Safety in the working environment, managing risks and liabilities accordingly.

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Electronic Arts (EA)

Entertainment Providers

Technology
Industry
10,001+
Employees

Mission & Purpose

Electronic Arts (EA), is a prominent video game company that specialises in the development and publishing of interactive entertainment software. Their primary focus revolves around creating engaging and immersive gaming experiences across various platforms, including consoles, PC, and mobile devices. EA's overarching goal is to captivate gamers worldwide by producing high-quality games that not only entertain but also connect people through shared digital adventures. They strive to push the boundaries of creativity and innovation in the gaming industry, continually seeking new ways to engage and delight players while fostering a global gaming community.