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Workshop Controller

  • Job
    Full-time
    Senior Level
  • London

AI generated summary

  • You must be a motivated, experienced Workshop Controller with skills in high-volume workshops, retail customer handling, and excellent communication, committed to outstanding service and repairs.
  • You will support workshop efficiency, ensure quality repairs, manage a high-volume environment, interact with customers, drive team standards, and demonstrate strong communication skills.

Requirements

  • - Bright, highly motivated, enthusiastic and experienced Workshop Controller
  • - Skilled in all aspects of running a high-volume prestige workshop
  • - Experience in dealing with retail customers
  • - Ability to ensure repairs are 'Fixed First Visit'
  • - Commitment to delivering outstanding customer service
  • - Excellent communication skills
  • - Ability to manage
  • - Passion with enthusiasm to work with this prestigious brand

Responsibilities

  • Support the service and aftersales manager in running an efficient and driven workshop.
  • Ensure repairs are 'Fixed First Visit' in an environment that demands quality workmanship and commitment to delivering outstanding customer service.
  • Manage all aspects of running a high-volume prestige workshop.
  • Deal with retail customers.
  • Demonstrate the drive to succeed and excellent communication skills.
  • Ensure the highest of standards from the team.

FAQs

What qualifications are required for the Workshop Controller position?

Candidates should have experience in a similar role and possess skills in managing a high-volume prestige workshop.

Is previous experience in the automotive industry necessary?

Yes, preference will be given to candidates currently operating in a similar role within the automotive industry.

What is the work environment like at Sytner Group?

Sytner Group provides a great working environment that values and respects each individual's contribution, fostering development and career growth.

How many days of holiday do employees get?

Employees receive an enhanced holiday entitlement of 33 days including bank holidays.

Are there opportunities for career development?

Yes, Sytner Group is committed to career development and offers various paths for advancement within the business.

What benefits does Sytner Group offer?

Benefits include enhanced holiday entitlement, maternity/paternity/adoption pay, career development opportunities, long service recognition, discounted car schemes, high street discounts, gym memberships, a cycle to work scheme, and one paid day for community work each year.

Is diversity and inclusion a priority at Sytner Group?

Yes, Sytner Group is committed to creating an equitable environment and welcomes applications from individuals of diverse backgrounds.

Can adjustments be made during the recruitment process?

Yes, candidates have the right to ask for changes or adjustments to job interviews and the recruitment process to accommodate their needs.

What are the company values related to teamwork?

Sytner Group values the unique contributions of every individual and supports colleagues to thrive and reach their full potential.

How do employees rate their engagement with Sytner Group?

Employees recently scored Sytner Group an outstanding 89% on their colleague engagement survey.

The UK's largest dealer group. Named 2019 Top UK Retailer to Work For by Glassdoor.

Automotive
Industry
5001-10,000
Employees
1968
Founded Year

Mission & Purpose

We are the UK’s largest dealership representing 25 brands up and down the country. Established in 1968, our success has been built by every team member working together and contributing to our ‘one team’ ethos. Our group aim is to be famous for delighting our colleagues, customers and manufacturers. We do this by being honest and giving respect, embracing diversity and inclusivity, working together, listening and contributing, celebrating success and having fun. We have unrivalled experience in the specialist market, providing customers with new cars, approved used cars and aftersales services. Our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers – getting it right the first time and making every interaction special.