Large

Avalara makes tax compliance faster, easier, more accurate, and more reliable for 30,000+ business and government customers in over 90 countries. Tax compliance automation software solutions from Avalara leverage 1,200+ signed partner integrations across leading ecommerce, ERP, and other billing systems to power tax calculations, document management, tax return filing, and tax content access. Visit avalara.com to improve your compliance journey. 

Technology

Avalara

You need 5+ years in B2B sales, knowledge of VAT compliance, experience with Enterprise accounts, metrics-driven, CRM skills, and a second European language at a business level.

You will build relationships, generate leads, manage account pipelines for upsells, forecast sales, address client needs, negotiate contracts, and mentor Customer Account Managers.

Customer Relations

Sales & Business Development

Brighton & Hove

<div>What You&rsquo;ll Do:

Want to kick off an exciting career with a fast-growing cloud technology business in a complicated, exciting and high-growth area of regulatory compliance? We are looking for a Senior Customer Account Manager to join our Enjterprise Customer Accouint Management Team to make an outstanding contribution to the growth of our regional sales capability. 
You will operate as part of a passionate and successful team, our Customer Account Managers sell Avalara's complete range of Tax Technology solutions and services to our customers in the EMEA region, and working with our Customer Success Team to gain intimate knowledge or our customers business and deliver an excellent experience. 
You will work on a hybrid basis from our Brighton office and report into the team manager. 
Meet Louis Fitzpatrick, the hiring manager for this role, on this short podcast to hear why he joined Avalara, what qualities he values in teammates, and more:
https://app.careerpuck.com/job-clip/avalara-louis-fitzpatrick 
Meet Paula Whitmore, who leads the EMEA Customer Loyalty Group including the Customer Account Management Group of this vacancy:
Paula Whitmore's podcast
What Your Responsibilities Will Be:
<ul><li>You will establish and grow professional working relationships and network with daily users up to the executive level.</li><li>
You will execute campaigns and use networking opportunities and technologies to drive lead generation with existing ecommerce, retail, software projects requiring tax or cross-border compliance solutions</li><li>
You will manage a pipeline of cross-on and up sell opportunities within a set of existing accounts and deliver results against a quota</li><li>
You will provide forecasts and risk analysis to direct manager as well as track customer and partner interaction, using Salesforce</li><li>
Consistently achieve and exceed monthly booking goals through self-motivation, goal setting and solution driven approaches to problem solving</li><li>
Use Experience digging into prospects' pain points and validating the issues they're facing for sales calls, product presentations, webinars and face-to-face meetings as well as hosting demonstrations and partner webinars</li><li>
Create a win-win environment for the client and Avalara by negotiating issues related to contracts, pricing and service fees.</li><li>
Work in a team environment with a Customer Success Manager to promote client retention and satisfaction</li><li>
Mentors/coach Customer Account Managers</li></ul>
What You'll Need to be Successful:
<ul><li>Proven experience in an existing business, quota-carrying sales role</li><li>
5 years' experience minimum in B2B selling of managed services, SaaS software or VAT related services, preferably to tax, finance, IT or business owners at a senior level</li><li>
Knowldge of indirect tax or VAT compliance</li><li>
Experience developing Enterprise/Strategic accounts</li><li>
Experience being held to and motivated by metrics</li><li>
Experience establishing communication and engagement with prospects both internally and externally</li><li>
Experience balancing multiple sales opportunities</li><li>
Strategic account planning discipline</li><li>
Specialised knowledge of the retail, software, logistics, finance, accounting or tax industry, would be a distinct advantage</li></ul>
Preferred Qualifications:<ul><li>
At least one second European language (Dutch, German, French, Scandinavian or Italian), spoken and written at business level is a distinct benefit</li><li>
Solid knowledge of desktop productivity tools and experience using CRM systems (e.g. salesforce.com).</li></ul>
#LI-HYBRID
How We'll Take Care of You:

Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.<div></div><div> 
Health &amp; Wellness 
Benefits vary by location but generally include private medical, life, and disability insurance.</div><div></div><div> 
Inclusive culture and diversity 
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.</div><div></div><div> 
Learn more about our benefits by region here: Avalara North America</div>
What You Need To Know About Avalara:
<div>
We&rsquo;re Avalara. We&rsquo;re defining the relationship between tax and tech. We&rsquo;ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there&rsquo;s nearly 5,000 of us now. Our growth is real, and we&rsquo;re not slowing down - not until we&rsquo;ve achieved our mission - to be part of every transaction in the world.</div><div></div><div> 
We&rsquo;re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we&rsquo;ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We&rsquo;ve been different from day one. Join us, and your career will be too.</div><div></div><div> 
We&rsquo;re An Equal Opportunity Employer</div><div>
Supporting diversity and inclusion is a cornerstone of our company &mdash; we don&rsquo;t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.</div></div>

What You’ll Do:

Want to kick off an exciting career with a fast-growing cloud technology business in a complicated, exciting and high-growth area of regulatory compliance? We are looking for a Senior Customer Account Manager to join our Enjterprise Customer Accouint Management Team to make an outstanding contribution to the growth of our regional sales capability.
You will operate as part of a passionate and successful team, our Customer Account Managers sell Avalara's complete range of Tax Technology solutions and services to our customers in the EMEA region, and working with our Customer Success Team to gain intimate knowledge or our customers business and deliver an excellent experience.
You will work on a hybrid basis from our Brighton office and report into the team manager.
Meet Louis Fitzpatrick, the hiring manager for this role, on this short podcast to hear why he joined Avalara, what qualities he values in teammates, and more:
https://app.careerpuck.com/job-clip/avalara-louis-fitzpatrick
Meet Paula Whitmore, who leads the EMEA Customer Loyalty Group including the Customer Account Management Group of this vacancy:
Paula Whitmore's podcast
What Your Responsibilities Will Be:
You will establish and grow professional working relationships and network with daily users up to the executive level.
You will execute campaigns and use networking opportunities and technologies to drive lead generation with existing ecommerce, retail, software projects requiring tax or cross-border compliance solutions
You will manage a pipeline of cross-on and up sell opportunities within a set of existing accounts and deliver results against a quota
You will provide forecasts and risk analysis to direct manager as well as track customer and partner interaction, using Salesforce
Consistently achieve and exceed monthly booking goals through self-motivation, goal setting and solution driven approaches to problem solving
Use Experience digging into prospects' pain points and validating the issues they're facing for sales calls, product presentations, webinars and face-to-face meetings as well as hosting demonstrations and partner webinars
Create a win-win environment for the client and Avalara by negotiating issues related to contracts, pricing and service fees.
Work in a team environment with a Customer Success Manager to promote client retention and satisfaction
Mentors/coach Customer Account Managers
What You'll Need to be Successful:
Proven experience in an existing business, quota-carrying sales role
5 years' experience minimum in B2B selling of managed services, SaaS software or VAT related services, preferably to tax, finance, IT or business owners at a senior level
Knowldge of indirect tax or VAT compliance
Experience developing Enterprise/Strategic accounts
Experience being held to and motivated by metrics
Experience establishing communication and engagement with prospects both internally and externally
Experience balancing multiple sales opportunities
Strategic account planning discipline
Specialised knowledge of the retail, software, logistics, finance, accounting or tax industry, would be a distinct advantage
Preferred Qualifications:
At least one second European language (Dutch, German, French, Scandinavian or Italian), spoken and written at business level is a distinct benefit
Solid knowledge of desktop productivity tools and experience using CRM systems (e.g. salesforce.com).
#LI-HYBRID
How We'll Take Care of You:

Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Learn more about our benefits by region here: Avalara North America
What You Need To Know About Avalara:

We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Senior Customer Account Manager - Enterprise - Avalara

<div>
 What You’ll Do: 
 Want to kick off an exciting career with a fast-growing cloud technology business in a complicated, exciting and high-growth area of regulatory compliance? We are looking for a Senior Customer Account Manager to join our Enjterprise Customer Accouint Management Team to make an outstanding contribution to the growth of our regional sales capability.
 
 You will operate as part of a passionate and successful team, our Customer Account Managers sell Avalara's complete range of Tax Technology solutions and services to our customers in the EMEA region, and working with our Customer Success Team to gain intimate knowledge or our customers business and deliver an excellent experience.
 
 You will work on a hybrid basis from our Brighton office and report into the team manager.
 
 Meet Louis Fitzpatrick, the hiring manager for this role, on this short podcast to hear why he joined Avalara, what qualities he values in teammates, and more:
 https://app.careerpuck.com/job-clip/avalara-louis-fitzpatrick
 
 Meet Paula Whitmore, who leads the EMEA Customer Loyalty Group including the Customer Account Management Group of this vacancy:
 Paula Whitmore's podcast What Your Responsibilities Will Be: 
 <ul>
 <li>You will establish and grow professional working relationships and network with daily users up to the executive level.</li>
 <li>You will execute campaigns and use networking opportunities and technologies to drive lead generation with existing ecommerce, retail, software projects requiring tax or cross-border compliance solutions</li>
 <li>You will manage a pipeline of cross-on and up sell opportunities within a set of existing accounts and deliver results against a quota</li>
 <li>You will provide forecasts and risk analysis to direct manager as well as track customer and partner interaction, using Salesforce</li>
 <li>Consistently achieve and exceed monthly booking goals through self-motivation, goal setting and solution driven approaches to problem solving</li>
 <li>Use Experience digging into prospects' pain points and validating the issues they're facing for sales calls, product presentations, webinars and face-to-face meetings as well as hosting demonstrations and partner webinars</li>
 <li>Create a win-win environment for the client and Avalara by negotiating issues related to contracts, pricing and service fees.</li>
 <li>Work in a team environment with a Customer Success Manager to promote client retention and satisfaction</li>
 <li>Mentors/coach Customer Account Managers</li>
 </ul> What You'll Need to be Successful: 
 <ul>
 <li>Proven experience in an existing business, quota-carrying sales role</li>
 <li>5 years' experience minimum in B2B selling of managed services, SaaS software or VAT related services, preferably to tax, finance, IT or business owners at a senior level</li>
 <li>Knowldge of indirect tax or VAT compliance</li>
 <li>Experience developing Enterprise/Strategic accounts</li>
 <li>Experience being held to and motivated by metrics</li>
 <li>Experience establishing communication and engagement with prospects both internally and externally</li>
 <li>Experience balancing multiple sales opportunities</li>
 <li>Strategic account planning discipline</li>
 <li>Specialised knowledge of the retail, software, logistics, finance, accounting or tax industry, would be a distinct advantage</li>
 </ul>
 Preferred Qualifications:
 <ul>
 <li>At least one second European language (Dutch, German, French, Scandinavian or Italian), spoken and written at business level is a distinct benefit</li>
 <li>Solid knowledge of desktop productivity tools and experience using CRM systems (e.g. salesforce.com).</li>
 </ul>
 #LI-HYBRID How We'll Take Care of You: 
 Total Rewards
 In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
 <div></div>
 <div>
 Health &amp; Wellness Benefits vary by location but generally include private medical, life, and disability insurance.
 </div>
 <div></div>
 <div>
 Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
 </div>
 <div></div>
 <div>
 Learn more about our benefits by region here: Avalara North America
 </div> What You Need To Know About Avalara: 
 <div>
 We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.
 </div>
 <div></div>
 <div>
 We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too.
 </div>
 <div></div>
 <div>
 We’re An Equal Opportunity Employer
 </div>
 <div>
 Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
 </div>
</div>

Senior Customer Account Manager - Enterprise

You need a relevant degree, 5+ years in DEI program management, experience with ERGs, data-driven strategy, and an understanding of global cultural nuances and CSR frameworks.

You will develop DEI strategies, collaborate with teams, support ERGs, manage CSR programs, and stay updated on DEI trends to promote inclusion across all global regions.

Consulting

People, HR & Administration

Durham

Raleigh

As our Senior Program ManagerDiversity, Equity, and Inclusion (DEI) , you will help promote Avalara's commitment to creating an inclusive workplace where all employees feel they belong. You will design and implement globally relevant DEI programs, tailored to meet the needs of Avalara's diverse workforce across regions. You will work with Employee Resource Groups (ERGs) to empower employees as active participants in driving cultural transformation. Partnering with Avalara's Environmental, Social, and Governance (ESG) owner, you will also lead the execution of Corporate Social Responsibility (CSR) programs that align with Avalara's values and priorities. The Program Manager, DEI will report to the Sr. Director, People Partners & DEI and can be remote within the United States with preference for Durham/Raleigh area or EST.   * Collaborate with senior leadership and teams to embed DEI principles into organizational practices. * Develop and implement globally relevant DEI strategies and programs that align with Avalara's mission and our goals. * Ensure DEI programs are culturally appropriate and implemented across Avalara's global regions, addressing regional needs and challenges. * You will partner with People & Culture,Talent Acquisition, Learning and Development, and other teams to integrate DEI into the employee lifecycle. * Support and guide Employee Resource Groups (ERGs) in creating programs that promote inclusion, community, and belonging globally. * You will manage Corporate Social Responsibility (CSR) programs in collaboration with the ESG owner, ensuring understanding of DEI and organizational priorities. * You will secure global support with senior leaders, aligning DEI strategies and priorities * You will stay informed about global DEI trends, new best practices, and regulations to ensure Avalara remains a leader in inclusion and diversity.   * Bachelor's degree in Human Resources, Organizational Development, Business Administration; Master's Degree preferred * Minimum of 5 years of experience in DEI program management, with demonstrated impact on global organizations. * 5+ years experience designing and implementing globally relevant Global DEI programs, addressing diverse cultural and regional needs. * Experience working with and communicating with senior leaders. * Experience navigating complex global challenges. * Experience tracking and using data to inform strategies and measure outcomes. * Experience working with Employee Resource Groups (ERGs) and global employee engagement. * Familiarity with Corporate Social Responsibility (CSR) programs and ESG frameworks. * Experience with global cultural nuances and the ability to tailor programs to different regional contexts. Pay Range Details The base pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.   Colorado $97,400-$155,800 (annually) Washington $97,400-$172,000 (annually) California $97,400-$186,100(annually) NYC $117,800-188,600 (annually)   The pay range above is the general base pay range for you in the state listed. Your actual salary/wage may be based on several factors, such as geographic location, candidate experience and qualifications, market and business considerations. This role is eligible for an annual bonus based on company performance, depending on the terms of the applicable plan and your role.

As our Senior Program ManagerDiversity, Equity, and Inclusion (DEI) , you will help promote Avalara's commitment to creating an inclusive workplace where all employees feel they belong. You will design and implement globally relevant DEI programs, tailored to meet the needs of Avalara's diverse workforce across regions.You will work with Employee Resource Groups (ERGs) to empower employees as active participants in driving cultural transformation. Partnering with Avalara's Environmental, Social, and Governance (ESG) owner, you will also lead the execution of Corporate Social Responsibility (CSR) programs that align with Avalara's values and priorities. The Program Manager, DEI will report to the Sr. Director, People Partners & DEI and can be remote within the United States with preference for Durham/Raleigh area or EST.  * Collaborate with senior leadership and teams to embed DEI principles into organizational practices. * Develop and implement globally relevant DEI strategies and programs that align with Avalara's mission and our goals. * Ensure DEI programs are culturally appropriate and implemented across Avalara's global regions, addressing regional needs and challenges. * You will partner with People & Culture,Talent Acquisition, Learning and Development, and other teams to integrate DEI into the employee lifecycle. * Support and guide Employee Resource Groups (ERGs) in creating programs that promote inclusion, community, and belonging globally. * You will manage Corporate Social Responsibility (CSR) programs in collaboration with the ESG owner, ensuring understanding of DEI and organizational priorities. * You will secure global support with senior leaders, aligning DEI strategies and priorities * You will stay informed about global DEI trends, new best practices, and regulations to ensure Avalara remains a leader in inclusion and diversity.  * Bachelor's degree in Human Resources, Organizational Development, Business Administration; Master's Degree preferred * Minimum of 5 years of experience in DEI program management, with demonstrated impact on global organizations. * 5+ years experience designing and implementing globally relevant Global DEI programs, addressing diverse cultural and regional needs. * Experience working with and communicating with senior leaders. * Experience navigating complex global challenges. * Experience tracking and using data to inform strategies and measure outcomes. * Experience working with Employee Resource Groups (ERGs) and global employee engagement. * Familiarity with Corporate Social Responsibility (CSR) programs and ESG frameworks. * Experience with global cultural nuances and the ability to tailor programs to different regional contexts.Pay Range DetailsThe base pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Colorado $97,400-$155,800 (annually)Washington $97,400-$172,000 (annually)California $97,400-$186,100(annually)NYC $117,800-188,600 (annually) The pay range above is the general base pay range for you in the state listed. Your actual salary/wage may be based on several factors, such as geographic location, candidate experience and qualifications, market and business considerations. This role is eligible for an annual bonus based on company performance, depending on the terms of the applicable plan and your role.

Senior Program Manager, Diversity, Equity & Inclusion - Avalara

United States

Senior Program Manager, Diversity, Equity & Inclusion

You have 2+ years in HR or recruitment admin roles, 2+ years with Microsoft Office, and experience with Applicant Tracking/HRIS systems.

You will support recruitment by scheduling interviews, assisting with candidate sourcing, confirming NDAs, managing background checks, and coordinating IT logistics for new hires.

Logistics

As our Talent Acquisition Coordinator (TAC). you will be responsible for coordinating the logistics and execution of all recruitment activities at Avalara. You will work closely with a team of recruiters, hiring managers, the business line, external vendors, and candidates. The TAC contributes in ensuring every candidate experience in the job search process with Avalara is positive and meaningful.  The TAC will be based in our Durham, NC office and will report to the Manager, TA Coordination.   * Provide recruitment support to Talent Acquisition Partners including scheduling, and facilitating video and on-site interviews. * You will schedule complex interview schedules that may include multiple locations, time zones and social mediams for conducting the interview (virtual and in-person). * You will assist the talent acquisition team in research, sourcing, candidate development, and a variety of talent acquisition-related projects. * You will confirm NDA completion by candidates, ensure that background checks are completed and manage logistics for IT equipment for new hires.     * 2+ years experience in a HR or Recruitment focused administrative/coordination role. * 2+years experience with Microsoft Office * You have experience working with Applicant Tracking/HRIS systems

As our Talent Acquisition Coordinator (TAC). you will be responsible for coordinating the logistics and execution of all recruitment activities at Avalara. You will work closely with a team of recruiters, hiring managers, the business line, external vendors, and candidates. The TAC contributes in ensuring every candidate experience in the job search process with Avalara is positive and meaningful.  The TAC will be based in our Durham, NC office and will report to the Manager, TA Coordination.  * Provide recruitment support to Talent Acquisition Partners including scheduling, and facilitating video and on-site interviews. * You will schedule complex interview schedules that may include multiple locations, time zones and social mediams for conducting the interview (virtual and in-person). * You will assist the talent acquisition team in research, sourcing, candidate development, and a variety of talent acquisition-related projects. * You will confirm NDA completion by candidates, ensure that background checks are completed and manage logistics for IT equipment for new hires.   * 2+ years experience in a HR or Recruitment focused administrative/coordination role. * 2+years experience with Microsoft Office * You have experience working with Applicant Tracking/HRIS systems

Talent Acquisition Coordinator - Avalara

&lt;p&gt;As our Talent Acquisition Coordinator (TAC). you will be responsible for coordinating the logistics and execution of all recruitment activities at Avalara. You will work closely with a team of recruiters, hiring managers, the business line, external vendors, and candidates. The TAC contributes in ensuring every candidate experience in the job search process with Avalara is positive and meaningful.&amp;nbsp; The TAC will be based in our Durham, NC office and will report to the Manager, TA Coordination.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;Provide recruitment support to Talent Acquisition Partners including scheduling, and facilitating video and on-site interviews.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;You will schedule complex interview schedules that may include multiple locations, time zones and social mediams for conducting the interview (virtual and in-person).&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;You will assist the talent acquisition team in research, sourcing, candidate development, and a variety of talent acquisition-related projects.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;You will confirm NDA completion by candidates, ensure that background checks are completed and manage logistics for IT equipment for new hires.&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&amp;nbsp;&lt;ul&gt;&lt;li&gt;&lt;p&gt;2+ years experience in a HR or Recruitment focused administrative/coordination role.&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;2+years experience with Microsoft Office&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;You have experience working with Applicant Tracking/HRIS systems&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;/p&gt;

Talent Acquisition Coordinator

You need 10+ years in customer service, experience with executives, a track record in resolving complex issues, strong rapport-building skills, and excellent technical problem-solving abilities.

You will manage critical escalations, conduct root cause analyses, document issues, implement resolution plans, collaborate on process improvements, track metrics, and present findings to the Executive team.

Business, Operations & Strategy

Pune

Chinchvad

What You'll Do What You'll Do You will be reporting to the Sr. Manager, Customer Excellence. You will be working from the Pune office (onsite). As a Senior Customer Excellence Manager(this is an individual contributor role), you will be responsible for managing and resolving complex, high-impact customer issues surfaced from our executive team. You will demonstrate extreme ownership and keep our executive team informed as you provide strategic leadership and expertise to drive and effective resolutions. Job Duties * Serve as primary owner and point of contact for critical escalations. * Conduct thorough investigations and root cause analysis of complex customer problems. * Clearly document the status of issues, customer conversations, and next steps; document root cause upon resolution. * Develop and implement effective resolution plans, ensuring timely communication and follow-up with customers. * Collaborate with cross-functional teams to identify process improvements to prevent future escalations. * Track and analyze escalation trends and metrics. * Summarize and share findings with our Executive team with outcomes and clear action plan. * This is a Night Shift role, with Work from Office. What You'll Need to be Successful What You'll Need To Be Successful * Minimum of 10 years of experience in customer service or related field. * Experience engaging with executive leaders. * Proven track record of managing complex customer issues and delivering exceptional results. * Able to engage with customers to understand their issues, articulate customer needs, and navigate challenging customer conversations. * Able to quickly establish rapport and credibility with customers and cross-functional teams. * Excellent technical and problem-solving skills coupled with the ability to identify resolution to problems. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Flexible hybrid working We support hybrid work and flexible schedules for our employees. Learn more about our benefits by region here: https://careers.avalara.com/ About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. EEO Statement We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll DoWhat You'll DoYou will be reporting to the Sr. Manager, Customer Excellence. You will be working from the Pune office (onsite).As a Senior Customer Excellence Manager(this is an individual contributor role), you will be responsible for managing and resolving complex, high-impact customer issues surfaced from our executive team. You will demonstrate extreme ownership and keep our executive team informed as you provide strategic leadership and expertise to drive and effective resolutions.Job Duties * Serve as primary owner and point of contact for critical escalations. * Conduct thorough investigations and root cause analysis of complex customer problems. * Clearly document the status of issues, customer conversations, and next steps; document root cause upon resolution. * Develop and implement effective resolution plans, ensuring timely communication and follow-up with customers. * Collaborate with cross-functional teams to identify process improvements to prevent future escalations. * Track and analyze escalation trends and metrics. * Summarize and share findings with our Executive team with outcomes and clear action plan. * This is a Night Shift role, with Work from Office.         What You'll Need to be SuccessfulWhat You'll Need To Be Successful * Minimum of 10 years of experience in customer service or related field. * Experience engaging with executive leaders. * Proven track record of managing complex customer issues and delivering exceptional results. * Able to engage with customers to understand their issues, articulate customer needs, and navigate challenging customer conversations. * Able to quickly establish rapport and credibility with customers and cross-functional teams. * Excellent technical and problem-solving skills coupled with the ability to identify resolution to problems.         How We'll Take Care of YouTotal RewardsIn addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.Health & WellnessBenefits vary by location but generally include private medical, life, and disability insurance.Inclusive culture and diversityAvalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.Flexible hybrid workingWe support hybrid work and flexible schedules for our employees.Learn more about our benefits by region here: https://careers.avalara.com/About AvalaraWe’re Avalara. We’re defining the relationship between tax and tech.We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.We’ve been different from day one. Join us, and your career will be too.EEO StatementWe’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Sr. Customer Excellence Manager - Avalara

What You'll Do&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You'll Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;You will be reporting to the Sr. Manager, Customer Excellence. You will be working from the Pune office (onsite).&lt;br&gt;&lt;br&gt;As a Senior Customer Excellence Manager(this is an individual contributor role), you will be responsible for managing and resolving complex, high-impact customer issues surfaced from our executive team. You will demonstrate extreme ownership and keep our executive team informed as you provide strategic leadership and expertise to drive and effective resolutions.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Duties&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Serve as primary owner and point of contact for critical escalations.&lt;/li&gt;&lt;li&gt;Conduct thorough investigations and root cause analysis of complex customer problems.&lt;/li&gt;&lt;li&gt;Clearly document the status of issues, customer conversations, and next steps; document root cause upon resolution.&lt;/li&gt;&lt;li&gt;Develop and implement effective resolution plans, ensuring timely communication and follow-up with customers.&lt;/li&gt;&lt;li&gt;Collaborate with cross-functional teams to identify process improvements to prevent future escalations.&lt;/li&gt;&lt;li&gt;Track and analyze escalation trends and metrics.&lt;/li&gt;&lt;li&gt;Summarize and share findings with our Executive team with outcomes and clear action plan.&lt;/li&gt;&lt;li&gt;This is a Night Shift role, with Work from Office.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;What You'll Need to be Successful&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You'll Need To Be Successful&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Minimum of 10 years of experience in customer service or related field.&lt;/li&gt;&lt;li&gt;Experience engaging with executive leaders.&lt;/li&gt;&lt;li&gt;Proven track record of managing complex customer issues and delivering exceptional results.&lt;/li&gt;&lt;li&gt;Able to engage with customers to understand their issues, articulate customer needs, and navigate challenging customer conversations.&lt;/li&gt;&lt;li&gt;Able to quickly establish rapport and credibility with customers and cross-functional teams.&lt;/li&gt;&lt;li&gt;Excellent technical and problem-solving skills coupled with the ability to identify resolution to problems.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;How We'll Take Care of You&lt;br&gt;&lt;br&gt;Total Rewards&lt;br&gt;&lt;br&gt;In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.&lt;br&gt;&lt;br&gt;Health &amp;amp; Wellness&lt;br&gt;&lt;br&gt;Benefits vary by location but generally include private medical, life, and disability insurance.&lt;br&gt;&lt;br&gt;Inclusive culture and diversity&lt;br&gt;&lt;br&gt;Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.&lt;br&gt;&lt;br&gt;Flexible hybrid working&lt;br&gt;&lt;br&gt;We support hybrid work and flexible schedules for our employees.&lt;br&gt;&lt;br&gt;Learn more about our benefits by region here: https://careers.avalara.com/&lt;br&gt;&lt;br&gt;&lt;strong&gt;About Avalara&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We’re Avalara. We’re defining the relationship between tax and tech.&lt;br&gt;&lt;br&gt;We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.&lt;br&gt;&lt;br&gt;Last year, we became a billion-dollar business&lt;em&gt;,&lt;/em&gt; and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.&lt;br&gt;&lt;br&gt;We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.&lt;br&gt;&lt;br&gt;We’ve been different from day one. Join us, and your career will be too.&lt;br&gt;&lt;br&gt;&lt;strong&gt;EEO Statement&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Sr. Customer Excellence Manager

You need relevant experience, strong automation skills, and the ability to work effectively in a remote environment.

You will develop automation solutions, optimize business processes, provide maintenance support, and collaborate with teams to ensure effective implementation and communication of project needs.

Software Engineering

IT & Cybersecurity

What You'll Do Avalara is looking for a Senior Automation Engineer who will help us to maintain automations for Tax Filing system. You'll deliver high quality process automations and practice industry best practices. You will join a team of seasoned engineers responsible for delivering solutions in an Agile environment. You will be reporting to the Senior engineering manager at Avalara. * Develop and Implement Automation Solutions: * Design Automations solutions using Python, Robot Framework or our in house developed Studio tool. * Create efficient and scalable automation workflows to automate business processes. * Be an important participant in creating a Quality First, Zero Defects culture and promote Shift Left approach. * Active contribution across all phases of the SDLC (planning, design, implementation, testing, deployment and support) * Process Analysis and Optimization: * Collaborate with business and partners to identify and analyze business processes suitable for Automation. * Conduct process assessments and document detailed requirements for automation solutions. * Maintenance and Support: * Provide ongoing support and maintenance for deployed automation solutions. * Monitor the performance of solutions and implement necessary updates and improvements. * Collaboration and Communication: * Work with teams, platform engineering, business units and product management. * Communicate the issues, dependencies to stakeholders. What You'll Need to be Successful This is a remote role. About The Team This is a remote role. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Flexible hybrid working We support hybrid work and flexible schedules for our employees. Learn more about our benefits by region here: https://careers.avalara.com/ About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. EEO Statement We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

What You'll DoAvalara is looking for a Senior Automation Engineer who will help us to maintain automations for Tax Filing system.You'll deliver high quality process automations and practice industry best practices.You will join a team of seasoned engineers responsible for delivering solutions in an Agile environment. You will be reporting to the Senior engineering manager at Avalara. * Develop and Implement Automation Solutions: * Design Automations solutions using Python, Robot Framework or our in house developed Studio tool. * Create efficient and scalable automation workflows to automate business processes. * Be an important participant in creating a Quality First, Zero Defects culture and promote Shift Left approach. * Active contribution across all phases of the SDLC (planning, design, implementation, testing, deployment and support) * Process Analysis and Optimization: * Collaborate with business and partners to identify and analyze business processes suitable for Automation. * Conduct process assessments and document detailed requirements for automation solutions. * Maintenance and Support: * Provide ongoing support and maintenance for deployed automation solutions. * Monitor the performance of solutions and implement necessary updates and improvements. * Collaboration and Communication: * Work with teams, platform engineering, business units and product management. * Communicate the issues, dependencies to stakeholders.         What You'll Need to be SuccessfulThis is a remote role.About The TeamThis is a remote role.How We'll Take Care of YouTotal RewardsIn addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.Health & WellnessBenefits vary by location but generally include private medical, life, and disability insurance.Inclusive culture and diversityAvalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.Flexible hybrid workingWe support hybrid work and flexible schedules for our employees.Learn more about our benefits by region here: https://careers.avalara.com/About AvalaraWe’re Avalara. We’re defining the relationship between tax and tech.We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.We’ve been different from day one. Join us, and your career will be too.EEO StatementWe’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Avalara

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