Large

We always start with our customers.

As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection. 

Finance

Insurance

You must demonstrate empathy, have relevant customer service experience, strong analytical and writing skills, be comfortable with phones and tech, work well in a team, and pursue skill development.

You will gather information for claims, verify contract coverage, ensure personalized client relations, and understand key claims processes while coordinating with medical advisors and distributors.

Customer Relations

Marseille

<div>
 <div>
  Référence de l’offre
  <p>24092329</p>
 </div>
 <div>
  Type de contrat
  <p>CDI</p>
 </div>
 <div>
  Niveau d'expérience
  <p>Expérimentés</p>
 </div>
 <div>
  Société du groupeAXA France
 </div>
 <div>
  Famille métierAssurance
 </div>
 <div>
  Localisation
  <p>MARSEILLE, Bouches-du-Rhône</p>
 </div>
</div> <br>
<div>
 <div>
  <h2 class="jobSectionHeader"><b>Votre rôle et vos missions</b></h2>
  <div>
   <p>Vous recherchez un nouveau sens à votre métier ? Souhaitez travailler au cœur de l’Assurance ? Accompagner le client lors d’un sinistre ? Vous faites preuve de curiosité et aimez apprendre ?</p>
   <p>Rejoignez la IARD Académie d’AXA pour devenir un Conseiller service client corporel aguerri !</p>
   <p>Une équipe bienveillante, attachante et pleine de talent vous accueillera avec le plus grand soin (nombre de collab).</p>
   <p>Qu’est-ce que IARD Académie ?</p>
   <ul>
    <li>Un parcours de reconversion/formation.</li>
    <li>Vous intégrez votre équipe tout en bénéficiant d’une formation théorique en parallèle.</li>
    <li>Vous alternez pratique et théorie : vos semaines sont rythmées par la formation et vos missions de souscripteur.</li>
    <li>Vous êtes accompagné par un tuteur.</li>
    <li>La formation s’étend sur 6 mois à distance (E-learning, Classe virtuelle…)</li>
    <li>Un esprit de promotion.</li>
    <li>Formation certifiante.</li>
   </ul>
   <p>Dans la chaîne des métiers de l’assurance, le Conseiller service client corporel occupe une place importante puisqu’il a pour mission principale d’accompagner le client dans les étapes clés de leur sinistre en intervenant sur différents contrats tels que GAV, contrat scolaire, garanties individuelles.</p>
   <p>Travaillant en lien avec de multiples métiers vous avez l’occasion d’enrichir votre quotidien grâce à la diversité de ces interactions.</p>
   <p>Parmi les nombreuses facettes du métier de Conseiller client, vos missions sont :</p>
   <ul>
    <li>Le recueil des informations nécessaires et circonstanciées à l’ouverture du dossier</li>
    <li>La vérification et l’application des garanties de son contrat</li>
    <li>La mise en place d’une relation client personnalisée</li>
    <li>La bonne compréhension des étapes clés du suivi de leur sinistre</li>
    <li>La validation médico-légale du préjudice du client établi par notre médecin conseil ou référent</li>
    <li>La maitrise technique du dossier, et notamment l’évaluation du sinistre et sa révision permanente.</li>
    <li>La Une bonne information aux étapes clés du parcours victime et synergie avec les distributeurs</li>
   </ul>
  </div>
 </div>
 <div>
  <h2 class="jobSectionHeader"><b> Votre profil</b></h2>
  <div>
   <p>Les compétences requises :</p>
   <ul>
    <li>Savoir faire preuve d’empathie, d’écoute dans la relation avec le client</li>
    <li>Avoir acquis une expérience professionnelle significative en lien avec la relation client</li>
    <li>Avoir le sens de l’analyse et une bonne capacité rédactionnelle</li>
    <li>Être à l’aise avec le téléphone et les outils informatiques</li>
    <li>Avoir l’esprit d’équipe et le sens du collectif</li>
    <li>Être impliqué dans sa montée en compétence</li>
   </ul>
   <p>Rejoignez notre équipe ! Votre capacité d’apprentissage, d’adaptation et votre agilité sont les clés pour réussir ce nouveau challenge !</p>
  </div>
 </div>
 <div>
  <h2 class="jobSectionHeader"><b> Pourquoi nous rejoindre ?</b></h2>
  <div>
   <div>
    Nous sommes persuadés que pour bien prendre soin de nos clients, nous devons commencer par bien prendre soin de nos collaborateurs ! Les avantages que nous proposons à nos salariés sont nombreux.
   </div>
   <div>
    Nous choisir, c’est bénéficier par exemple :
   </div>
   <div>
    <ul>
     <li>D’un <b>package de rémunération</b> complet comprenant un salaire fixe, un complément de rémunération variable, des primes, de la participation et de l’intéressement, la possibilité d’acquérir des actions AXA, ou encore des solutions d’épargne avantageuses ;</li>
     <li>D’un <b>cadre de travail flexible</b> jusqu’à 3 jours de télétravail possible par semaine (selon profil du poste), des tickets restaurant pour les jours télétravaillés ou encore une participation à l’achat d’un écran ou fauteuil ergonomique ;</li>
     <li>D’une politique visant à <b>concilier vie personnelle et vie professionnelle</b> avec 28 jours de congés payés, entre 14 et 16 RTT selon les années, des formules de travail à temps partiel ou encore des jours d’absence rémunérées pour la rentrée scolaire ou un déménagement par exemple ;</li>
     <li>De la<b> possibilité de s’engager </b>pour une cause qui vous tient à cœur grâce à nos associations telles que AXA Atout Cœur, AXA Compétences Solidaires ou encore AXA Prévention ;</li>
     <li>Et bien <b>plus encore</b> ! Perspectives de développement des compétences et de carrières immenses, CE, conciergerie, offres privilèges, soutien en cas d’épreuve personnelle…On s’arrête là, la liste est longue</li>
    </ul>
   </div>
  </div>
 </div>
 <div>
  <h2 class="jobSectionHeader"><b>Votre environnement de travail</b></h2>
  <div>
   <div>
    Notre raison d’être chez AXA ? Chaque jour, nous agissons ensemble pour le progrès humain en protégeant ce qui compte. Une mission qui donne le sourire et envie de se lever le matin !<br>
   </div>
   <div></div><br>
   <div>
    Un des leaders mondiaux de l’assurance dans la protection des biens, des personnes et des actifs, AXA c’est 145 000 collaborateurs et contributeurs qui s’engagent au quotidien pour nos clients, c’est 51 pays dans lesquels nous distribuons nos produits et services et plus de 90 millions de client qui nous font confiance dans le monde. Employeur citoyen et responsable, AXA s’engage au quotidien pour des causes sociétales &amp; environnementales. Nous menons une politique inclusive engagée pour reconnaître et valoriser les différences individuelles. Ces ambitions vous parlent ? Alors venez changer le monde avec nous !
   </div>
   <div>
    <br> Victime ou témoin, en cas de discrimination, vous pouvez adresser vos signalements et/ou alertes discrimination à : alerte.discrimination.harcelement@axa.fr
   </div>
  </div>
 </div>
</div>
<div></div>


 
  Référence de l’offre
  24092329
 
 
  Type de contrat
  CDI
 
 
  Niveau d'expérience
  Expérimentés
 
 
  Société du groupeAXA France
 
 
  Famille métierAssurance
 
 
  Localisation
  MARSEILLE, Bouches-du-Rhône
 
 

 
  Votre rôle et vos missions
  
   Vous recherchez un nouveau sens à votre métier ? Souhaitez travailler au cœur de l’Assurance ? Accompagner le client lors d’un sinistre ? Vous faites preuve de curiosité et aimez apprendre ?
   Rejoignez la IARD Académie d’AXA pour devenir un Conseiller service client corporel aguerri !
   Une équipe bienveillante, attachante et pleine de talent vous accueillera avec le plus grand soin (nombre de collab).
   Qu’est-ce que IARD Académie ?
   
    Un parcours de reconversion/formation.
    Vous intégrez votre équipe tout en bénéficiant d’une formation théorique en parallèle.
    Vous alternez pratique et théorie : vos semaines sont rythmées par la formation et vos missions de souscripteur.
    Vous êtes accompagné par un tuteur.
    La formation s’étend sur 6 mois à distance (E-learning, Classe virtuelle…)
    Un esprit de promotion.
    Formation certifiante.
   
   Dans la chaîne des métiers de l’assurance, le Conseiller service client corporel occupe une place importante puisqu’il a pour mission principale d’accompagner le client dans les étapes clés de leur sinistre en intervenant sur différents contrats tels que GAV, contrat scolaire, garanties individuelles.
   Travaillant en lien avec de multiples métiers vous avez l’occasion d’enrichir votre quotidien grâce à la diversité de ces interactions.
   Parmi les nombreuses facettes du métier de Conseiller client, vos missions sont :
   
    Le recueil des informations nécessaires et circonstanciées à l’ouverture du dossier
    La vérification et l’application des garanties de son contrat
    La mise en place d’une relation client personnalisée
    La bonne compréhension des étapes clés du suivi de leur sinistre
    La validation médico-légale du préjudice du client établi par notre médecin conseil ou référent
    La maitrise technique du dossier, et notamment l’évaluation du sinistre et sa révision permanente.
    La Une bonne information aux étapes clés du parcours victime et synergie avec les distributeurs
   
  
 
 
   Votre profil
  
   Les compétences requises :
   
    Savoir faire preuve d’empathie, d’écoute dans la relation avec le client
    Avoir acquis une expérience professionnelle significative en lien avec la relation client
    Avoir le sens de l’analyse et une bonne capacité rédactionnelle
    Être à l’aise avec le téléphone et les outils informatiques
    Avoir l’esprit d’équipe et le sens du collectif
    Être impliqué dans sa montée en compétence
   
   Rejoignez notre équipe ! Votre capacité d’apprentissage, d’adaptation et votre agilité sont les clés pour réussir ce nouveau challenge !
  
 
 
   Pourquoi nous rejoindre ?
  
   
    Nous sommes persuadés que pour bien prendre soin de nos clients, nous devons commencer par bien prendre soin de nos collaborateurs ! Les avantages que nous proposons à nos salariés sont nombreux.
   
   
    Nous choisir, c’est bénéficier par exemple :
   
   
    
     D’un package de rémunération complet comprenant un salaire fixe, un complément de rémunération variable, des primes, de la participation et de l’intéressement, la possibilité d’acquérir des actions AXA, ou encore des solutions d’épargne avantageuses ;
     D’un cadre de travail flexible jusqu’à 3 jours de télétravail possible par semaine (selon profil du poste), des tickets restaurant pour les jours télétravaillés ou encore une participation à l’achat d’un écran ou fauteuil ergonomique ;
     D’une politique visant à concilier vie personnelle et vie professionnelle avec 28 jours de congés payés, entre 14 et 16 RTT selon les années, des formules de travail à temps partiel ou encore des jours d’absence rémunérées pour la rentrée scolaire ou un déménagement par exemple ;
     De la possibilité de s’engager pour une cause qui vous tient à cœur grâce à nos associations telles que AXA Atout Cœur, AXA Compétences Solidaires ou encore AXA Prévention ;
     Et bien plus encore ! Perspectives de développement des compétences et de carrières immenses, CE, conciergerie, offres privilèges, soutien en cas d’épreuve personnelle…On s’arrête là, la liste est longue
    
   
  
 
 
  Votre environnement de travail
  
   
    Notre raison d’être chez AXA ? Chaque jour, nous agissons ensemble pour le progrès humain en protégeant ce qui compte. Une mission qui donne le sourire et envie de se lever le matin !
   
   
   
    Un des leaders mondiaux de l’assurance dans la protection des biens, des personnes et des actifs, AXA c’est 145 000 collaborateurs et contributeurs qui s’engagent au quotidien pour nos clients, c’est 51 pays dans lesquels nous distribuons nos produits et services et plus de 90 millions de client qui nous font confiance dans le monde. Employeur citoyen et responsable, AXA s’engage au quotidien pour des causes sociétales & environnementales. Nous menons une politique inclusive engagée pour reconnaître et valoriser les différences individuelles. Ces ambitions vous parlent ? Alors venez changer le monde avec nous !
   
   
     Victime ou témoin, en cas de discrimination, vous pouvez adresser vos signalements et/ou alertes discrimination à : alerte.discrimination.harcelement@axa.fr
   
  
 



Conseiller Service Clients Corporel non-auto IARD Academie (F/H) - AXA

Conseiller Service Clients Corporel non-auto IARD Academie (F/H)

You should have asset management compliance experience, strong people management skills, UK regulatory knowledge, excellent communication and problem-solving abilities, and a pragmatic, ethical approach.

You will manage a compliance advisory team, provide regulatory guidance, oversee compliance projects, support investigations, and ensure adherence to standards for UK entities.

Legal

London

<p></p>
<div>
 <div>
  <p>Senior Compliance Manager, Compliance Advisory (12 Month FTC)</p>
  <p>22 Bishopsgate, London – Hybrid</p>
  <p>At AXA IM our purpose, to act for human progress by investing for what matters, is central to every action we take as a business. As a responsible asset manager, we actively invest for the long-term to help our clients, our people and the world to prosper.</p>
  <p>As a future Senior Compliance Manager, you will report to our UK Head of Compliance, and you will be part of AXA IM Global COO.</p>
  <p>DISCOVER your opportunity</p>
  <p>To manage the compliance advisory team and act as a senior compliance advisory manager within the UK Compliance Department of AXA Investment Managers’ two regulated entitles and unregulated Real Assets entity (“The UK Entities”)</p>
  <p>Your role and responsibilities will include:</p>
  <p>Regulatory compliance</p>
  <ul>
   <li>Provision of accurate and timely advice to the UK Entities to facilitate their adherence to compliance standards and requirements and expectations of AXA IM Group and AXA Group, focusing particularly on the front office of the investment management activities of the business including CORE, Alts, Prime and M&amp;LS</li>
   <li>Assist with implementation of regulatory developments, working collaboratively with the business and Global Compliance to facilitate appropriate impact assessments, gap analysis and relevant implementation requirements are executed to a good standard and in a timely manner.</li>
   <li>Assist in projects to provide compliance analysis and review of new business initiatives and developments of AXA IM in the U.K.</li>
   <li>Provision of advice and guidance on regulatory topics such as Market Abuse, Client Money, Best Execution, Cost and charges, conflicts of interest, Transaction reporting, EMIR, SFTR and prudential topics.</li>
   <li>Lead the Compliance advisory team in developing RI/ESG regulatory topics</li>
   <li>Lead the Compliance teams’ oversight and administration of SMCR framework for the firms</li>
   <li>Assist with the provision of information to clients and / or regulators as need be.</li>
   <li>Assist and advise all parts of the business with regulatory investigations and internal audits.</li>
   <li>Act as the Compliance lead for Conduct Risk.</li>
   <li>Provision of advice and guidance on Conflicts of Interest, both arising and ongoing (including PA Dealing, Gifts and Entertainment, Outside Conflicts).</li>
   <li>Preparation and completion of regulatory and client reporting as required.</li>
   <li>Advise the CASS Oversight Team with regards to CASS regulatory developments, processes and procedures.</li>
   <li>Build a close working relationship with Investment Teams across the business (UK and globally) and Compliance colleagues in various global locations.</li>
   <li>Oversee the firm’s regulatory reporting to the FCA via Connect and Reg Data as required.</li>
   <li>Perform annual review, oversight and advice in respect of the firms’ regulatory permissions.</li>
   <li>Input and present at 1st line control committees where required.</li>
   <li>Reporting to relevant governance committees including the Global Best Execution committee, Executive Risk committee, Conduct and Conflicts committee and client money oversight committee.</li>
   <li>Deputise for the Head of Compliance at relevant committees and meetings as required.</li>
   <li>Assist Head of Compliance with development of UK Compliance teams and supporting team meeting, objectives etc.</li>
   <li>Assist the Head of Compliance with regulatory liaison.</li>
  </ul>
  <p>Team management</p>
  <ul>
   <li>Manage a team of 5 direct reports (3 managers) with the responsibility for advising and supporting the business on all aspects relevant to a compliance advisory team for two FCA authorised investment management firms.</li>
   <li>Responsible to undertake all aspects of team management, to include but not limited to directing responsibilities, setting appropriate objectives, providing support and feedback and conducting appraisals.</li>
   <li>Assist in the day-to-day activities of the Compliance Team including required signoffs and approvals.</li>
  </ul>
  <p>Continuous improvement and embedding a compliance mind-set</p>
  <ul>
   <li>Assist and support the Head of UK Compliance in the maintenance and the ongoing effectiveness and implementation of all compliance policies and procedures across the business.</li>
   <li>Assist and support the Head of UK Compliance in the ongoing maintenance, enhancement, development and operation of compliance training programs and activities for the UK entities so that they remain current and UK employees have appropriate compliance knowledge and awareness.</li>
  </ul>
  <p>Contribution to AXA IM governance</p>
  <ul>
   <li>In the absence of the Head of UK Compliance, participate in relevant governance committee meetings.</li>
   <li>Provide management information to governance committees and senior management to demonstrate compliance or to highlight issues or trends where appropriate.</li>
   <li>Assist the UK Head of Compliance in providing reports and escalation of issues as required to the UK and Global governance committees as required.</li>
  </ul>
 </div>
 <div></div>
 <div>
  <b> QUALIFICATIONS</b>
  <div></div>
  <p><br> SHARE your unique expertise</p>
  <p>We welcome different combinations of skills &amp; experiences.</p>
  <p>Your qualifications and experience:</p>
  <ul>
   <li>Relevant professional qualification preferable but not essential.</li>
   <li>Asset management experience largely gained in Compliance or Audit functions, in an investment management environment with exposure and familiarity in managing related retail and institutional compliance issues.</li>
   <li>Good people management experience</li>
   <li>Experience working for a multinational company a plus</li>
  </ul>
  <p>Your knowledge and skills:</p>
  <ul>
   <li>Good knowledge of UK regulation as applicable in an investment management business servicing both institutional and retail clients.</li>
   <li>Ability to establish and build business relationships.</li>
   <li>Excellent written and verbal communication skills with the ability to effectively communicate with all areas of the business</li>
   <li>Excellent problem-solving skills – demonstrating a collegial and collaborative approach</li>
   <li>Strong sense of integrity and ethics</li>
   <li>Ability to influence boards and senior management as well as investment professionals in compliance matters</li>
   <li>Pragmatic, calm and can-do approach</li>
   <li>Good judgement</li>
   <li>Strong team player</li>
  </ul>
  <p>We would love to know more about you. Let’s connect! Send us your resume.</p>
  <div>
   <br>
  </div>
 </div>
 <div>
  <b> ABOUT AXA</b><br>
  <p></p>
  <p>The AXA Group is a global leader in insurance and asset management, with 160,000 employees serving 105 million customers in 62 countries.</p>
  <p>We protect and advise our clients at every stage of their lives, offering products and services that meet their needs in the areas of insurance, personal protection, savings and asset management.</p>
  <p>Our mission: To act for human progress by protecting what matters</p>
  <p>Our values: Customer first, Integrity, Courage and One AXA</p>
 </div>
 <p></p>
 <div>
  <br>
  <p>At AXA IM we are investing with a clear purpose – to make the world a better place. We act for human progress by investing for what matters. Our conviction-led approach enables us to uncover what we believe to be the best global investment opportunities across alternative and core asset classes. We are already entrusted by our clients with more than €887 billion in assets.</p>
  <p>AXA Investment Managers | Home | AXA IM Corporate (axa-im.com)</p>
  <p>AXA IM is an Equal Opportunity Employer, and we encourage candidates with disabilities or any other protected characteristic to apply. We are committed to providing reasonable accommodation to qualified applicants and employees with disabilities, when needed, to apply for a position or to perform essential job functions.</p>
  <p>Inclusion and Diversity | Careers | AXA IM Corporate (axa-im.com)</p>
  <div>
   <br>
  </div>
 </div>
 <div>
  <b> WHAT WE OFFER</b><br>
  <p></p>
  <p>We are committed to offer you an environment where you can:</p>
  <p>Grow your potential: Be part of a forward-thinking business with internal opportunities and personalized learning paths available to help constantly develop your skills and abilities<b>.</b></p>
  <p>Shape the way you work: Work for a company which is highly committed to providing flexibility &amp; balance to its employees, offering you a large range of benefits (hybrid working, competitive health benefits, among many others.).</p>
  <p>Thrive within a diverse community: Play a role within a responsible company that actively recognizes and values individual differences in a diverse and inclusive workforce.</p>
  <p>Move the world forward: Join a responsible employer that acts in favor of societal and environmental causes as an investor, insurer and company, notably through the <i>AXA Heart in Action</i> association. As part of our commitment to sustainability and environmental responsibility, we will celebrate your arrival by planting a tree.</p>
 </div>
</div>



 
  Senior Compliance Manager, Compliance Advisory (12 Month FTC)
  22 Bishopsgate, London – Hybrid
  At AXA IM our purpose, to act for human progress by investing for what matters, is central to every action we take as a business. As a responsible asset manager, we actively invest for the long-term to help our clients, our people and the world to prosper.
  As a future Senior Compliance Manager, you will report to our UK Head of Compliance, and you will be part of AXA IM Global COO.
  DISCOVER your opportunity
  To manage the compliance advisory team and act as a senior compliance advisory manager within the UK Compliance Department of AXA Investment Managers’ two regulated entitles and unregulated Real Assets entity (“The UK Entities”)
  Your role and responsibilities will include:
  Regulatory compliance
  
   Provision of accurate and timely advice to the UK Entities to facilitate their adherence to compliance standards and requirements and expectations of AXA IM Group and AXA Group, focusing particularly on the front office of the investment management activities of the business including CORE, Alts, Prime and M&LS
   Assist with implementation of regulatory developments, working collaboratively with the business and Global Compliance to facilitate appropriate impact assessments, gap analysis and relevant implementation requirements are executed to a good standard and in a timely manner.
   Assist in projects to provide compliance analysis and review of new business initiatives and developments of AXA IM in the U.K.
   Provision of advice and guidance on regulatory topics such as Market Abuse, Client Money, Best Execution, Cost and charges, conflicts of interest, Transaction reporting, EMIR, SFTR and prudential topics.
   Lead the Compliance advisory team in developing RI/ESG regulatory topics
   Lead the Compliance teams’ oversight and administration of SMCR framework for the firms
   Assist with the provision of information to clients and / or regulators as need be.
   Assist and advise all parts of the business with regulatory investigations and internal audits.
   Act as the Compliance lead for Conduct Risk.
   Provision of advice and guidance on Conflicts of Interest, both arising and ongoing (including PA Dealing, Gifts and Entertainment, Outside Conflicts).
   Preparation and completion of regulatory and client reporting as required.
   Advise the CASS Oversight Team with regards to CASS regulatory developments, processes and procedures.
   Build a close working relationship with Investment Teams across the business (UK and globally) and Compliance colleagues in various global locations.
   Oversee the firm’s regulatory reporting to the FCA via Connect and Reg Data as required.
   Perform annual review, oversight and advice in respect of the firms’ regulatory permissions.
   Input and present at 1st line control committees where required.
   Reporting to relevant governance committees including the Global Best Execution committee, Executive Risk committee, Conduct and Conflicts committee and client money oversight committee.
   Deputise for the Head of Compliance at relevant committees and meetings as required.
   Assist Head of Compliance with development of UK Compliance teams and supporting team meeting, objectives etc.
   Assist the Head of Compliance with regulatory liaison.
  
  Team management
  
   Manage a team of 5 direct reports (3 managers) with the responsibility for advising and supporting the business on all aspects relevant to a compliance advisory team for two FCA authorised investment management firms.
   Responsible to undertake all aspects of team management, to include but not limited to directing responsibilities, setting appropriate objectives, providing support and feedback and conducting appraisals.
   Assist in the day-to-day activities of the Compliance Team including required signoffs and approvals.
  
  Continuous improvement and embedding a compliance mind-set
  
   Assist and support the Head of UK Compliance in the maintenance and the ongoing effectiveness and implementation of all compliance policies and procedures across the business.
   Assist and support the Head of UK Compliance in the ongoing maintenance, enhancement, development and operation of compliance training programs and activities for the UK entities so that they remain current and UK employees have appropriate compliance knowledge and awareness.
  
  Contribution to AXA IM governance
  
   In the absence of the Head of UK Compliance, participate in relevant governance committee meetings.
   Provide management information to governance committees and senior management to demonstrate compliance or to highlight issues or trends where appropriate.
   Assist the UK Head of Compliance in providing reports and escalation of issues as required to the UK and Global governance committees as required.
  
 
 
 
   QUALIFICATIONS
  
   SHARE your unique expertise
  We welcome different combinations of skills & experiences.
  Your qualifications and experience:
  
   Relevant professional qualification preferable but not essential.
   Asset management experience largely gained in Compliance or Audit functions, in an investment management environment with exposure and familiarity in managing related retail and institutional compliance issues.
   Good people management experience
   Experience working for a multinational company a plus
  
  Your knowledge and skills:
  
   Good knowledge of UK regulation as applicable in an investment management business servicing both institutional and retail clients.
   Ability to establish and build business relationships.
   Excellent written and verbal communication skills with the ability to effectively communicate with all areas of the business
   Excellent problem-solving skills – demonstrating a collegial and collaborative approach
   Strong sense of integrity and ethics
   Ability to influence boards and senior management as well as investment professionals in compliance matters
   Pragmatic, calm and can-do approach
   Good judgement
   Strong team player
  
  We would love to know more about you. Let’s connect! Send us your resume.
  
   
  
 
 
   ABOUT AXA
  
  The AXA Group is a global leader in insurance and asset management, with 160,000 employees serving 105 million customers in 62 countries.
  We protect and advise our clients at every stage of their lives, offering products and services that meet their needs in the areas of insurance, personal protection, savings and asset management.
  Our mission: To act for human progress by protecting what matters
  Our values: Customer first, Integrity, Courage and One AXA
 
 
 
  
  At AXA IM we are investing with a clear purpose – to make the world a better place. We act for human progress by investing for what matters. Our conviction-led approach enables us to uncover what we believe to be the best global investment opportunities across alternative and core asset classes. We are already entrusted by our clients with more than €887 billion in assets.
  AXA Investment Managers | Home | AXA IM Corporate (axa-im.com)
  AXA IM is an Equal Opportunity Employer, and we encourage candidates with disabilities or any other protected characteristic to apply. We are committed to providing reasonable accommodation to qualified applicants and employees with disabilities, when needed, to apply for a position or to perform essential job functions.
  Inclusion and Diversity | Careers | AXA IM Corporate (axa-im.com)
  
   
  
 
 
   WHAT WE OFFER
  
  We are committed to offer you an environment where you can:
  Grow your potential: Be part of a forward-thinking business with internal opportunities and personalized learning paths available to help constantly develop your skills and abilities.
  Shape the way you work: Work for a company which is highly committed to providing flexibility & balance to its employees, offering you a large range of benefits (hybrid working, competitive health benefits, among many others.).
  Thrive within a diverse community: Play a role within a responsible company that actively recognizes and values individual differences in a diverse and inclusive workforce.
  Move the world forward: Join a responsible employer that acts in favor of societal and environmental causes as an investor, insurer and company, notably through the AXA Heart in Action association. As part of our commitment to sustainability and environmental responsibility, we will celebrate your arrival by planting a tree.
 


Senior Compliance Manager, Compliance Advisory (12 Month FTC) - AXA

AXA Funds Management

Senior Compliance Manager, Compliance Advisory (12 Month FTC)

You must have 10+ years in asset management or finance, strong financial knowledge, Excel VBA skills, fluent English, project management expertise, and excellent communication abilities.

You will support investment platforms by driving projects, optimizing processes, managing risk and compliance, coordinating reporting, and ensuring effective partnerships and governance.

Business, Operations & Strategy

Banking & Finance

<div>
 <div>
  Référence de l’offre
  <p>2400090F</p>
 </div>
 <div>
  Type de contrat
  <p>CDI</p>
 </div>
 <div>
  Niveau d'expérience
  <p>Expérimentés</p>
 </div>
 <div>
  Société du groupeAXA Investment Managers
 </div>
 <div>
  Famille métierGestion d'actifs
 </div>
 <div>
  Localisation
  <p>PUTEAUX, Hauts-de-Seine</p>
 </div>
</div> <br>
<div>
 <div>
  <h2 class="jobSectionHeader"><b>Votre rôle et vos missions</b></h2>
  <div>
   <div>
    AXA IM is an international asset manager that is part of the AXA Group, a global leader in insurance. Our teams encompass numerous skills and experiences to better meet the needs of our clients.
   </div><br>
   <div>
   </div>
   <div>
    Your role as <b>Senior COO Officer</b> will be reporting to the <b>Head of COO Office &amp; Operational Structuring</b> and you will be part of the <b>AXA IM Alts</b> department, specifically the Alternative Credit, Natural Capital &amp; Impact team.
   </div><br>
   <div></div>
   <div>
    AXA IM ALTS - Alternative Credit, Natural Capital &amp; Impact is a major player in alternative credit and Impact management with more than €55bn in assets under management across diversified strategies: CLO, ABS, Significant Risk Transfer (SRT), Insurance Linked Securities (ILS), Mortgages, Leveraged Loans, Natural Capital &amp; Impact through funds in various formats, for institutional clients and family offices. The teams are based in New York, Paris, and London.
   </div>
   <div></div>
   <div>
    DISCOVER your opportunity
   </div>
   <div></div>
   <div>
    Your mission will be to:
   </div>
   <ul>
    <li>Support the Alternative Credit, Natural Capital &amp; Impact management in the operational functioning of the two investment platforms, by supporting the strategic plan, implementing activities (products, mandates), developing new initiatives, and managing key projects.</li>
    <li>Contribute to the governance and definition of the risk management and control environment of the two platforms, in collaboration with the operational teams.</li>
   </ul><br>
   <div></div>
   <div>
    Your role and responsibilities:
   </div>
   <ul>
    <li>Business Development – Operational Structuring: at the launch and management of new products, define and implement operational schemes, participate in the selection and management of partners (back office, middle office)</li>
    <li>Drive key projects (new business and regulatory constraints) of Alternative Credit, Natural Capital &amp; Impact in coordination with AXA IM, ensuring the implementation and adaptation of AXA IM standards, procedures, and policies</li>
    <li>Define and drive operational transformation projects, process optimization, information system modification, and strengthening of controls to support platform growth and efficiency.</li>
    <li>Monitor external service providers (and key indicators of their effectiveness) and participate in their selection</li>
    <li>Coordinate Risk &amp; Compliance aspects related to mandates and funds, in collaboration with management teams and support functions at AXA IM. Ensure risk control and monitoring, and define and implement adapted processes if necessary; I</li>
    <li>Implement necessary measures in case of identification of deficiencies and escalate to the management of Alternative Credit, Natural Capital &amp; Impact major risks or errors having a significant impact on the activity.</li>
    <li>Represent the Business on subjects such as internal audit, internal control, regulatory issues (EMIR, MIFID), and IT security, ensuring their proper implementation</li>
    <li>Coordinate activities related to Responsible Investment Policies, in collaboration with Global RI teams, management teams, and support functions, and meet regulatory requirements</li>
    <li>Ensure monitoring and reporting of AXA investments, coordinating the platform's investment plan and quarterly reporting on an investment stock of ~€30bn</li>
   </ul>
  </div>
 </div>
 <div>
  <h2 class="jobSectionHeader"><b>Votre profil</b></h2>
  <div>
   <div>
    SHARE your unique expertise
   </div>
   <div></div>
   <div>
    We welcome different combinations of skills and experiences.
   </div>
   <div></div>
   <div>
    Qualifications and experience:
   </div>
   <ul>
    <li>At least 10 years of experience in asset management or in the financial sector (banks, service providers, auditors) • Solid knowledge of financial markets and structured finance</li>
    <li>Technical skills in Excel VBA and PowerPoint</li>
    <li>Fluent in English</li>
   </ul>
   <div>
    Your knowledge and skills:
   </div>
   <ul>
    <li>Expertise in project management and ability to collaborate effectively with various stakeholders</li>
    <li>Ability to propose innovative solutions and implement them within deadlines</li>
    <li>Excellent communication, presentation, and negotiation skills</li>
    <li>Initiative, rigor, attention to detail, and open-mindedness</li>
   </ul>
   <div>
    We would like to know more about you! Send us your CV.
   </div>
  </div>
 </div><br>
 <div></div>
 <div>
  <h2 class="jobSectionHeader"><b> Pourquoi nous rejoindre ?</b></h2>
  <p></p>
  <div>
   <p>Nous nous engageons à vous offrir un environnement où vous pourrez :</p>
   <p>Développez votre potentiel : Intégrer une entreprise engagée sur le développement de ses collaborateurs via une mobilité interne dynamique et une large offre de parcours de formation personnalisés.</p>
   <p>Personnalisez votre manière de travailler <b>:</b> Travailler pour une entreprise qui s'engage à garantir flexibilité et équilibre à ses employés, en vous offrant une large gamme d'avantages (intéressement, télétravail, avantages sociaux compétitifs, etc.).</p>
   <p>Epanouissez-vous par la diversité de notre communauté : Jouer un rôle au sein d'une entreprise inclusive qui reconnaît et valorise activement les différences individuelles dans un environnement de travail diversifié et inclusif.</p>
   <p>Faites avancer le monde : Rejoindre un employeur responsable qui agit en faveur des causes sociétales et environnementales en tant qu'investisseur, assureur et entreprise, notamment au travers de l'association AXA Atout Cœur. Dans le cadre de notre engagement en faveur de la durabilité et de la responsabilité environnemental, nous célèbrerons votre arrivée en plantant un arbre.</p>
  </div>
 </div>
 <div>
  <h2 class="jobSectionHeader"><b> Votre environnement de travail</b></h2>
  <p></p>
  <div>
   <p>Le Groupe AXA est un leader mondial de l’assurance et de la gestion d’actifs, avec 160 000 collaborateurs au service de 105 millions de clients dans 62 pays.<br> Nous protégeons et conseillons nos clients à chaque étape de leur vie, en proposant des produits et services qui répondent à leurs besoins dans les domaines de l'assurance, de la prévoyance, de l'épargne et de la gestion des actifs.</p>
   <p>Notre mission: Agir pour le progrès humain en protégeant ce qui compte</p>
   <p>Nos valeurs: Customer first, Intégrité, Courage et One AXA</p>
   <p></p>
   <p><br> Grâce à notre approche de conviction, nous sélectionnons les investissements en actions, obligations, alternatifs et dans les stratégies multi-actifs qui recèlent selon nous des meilleures opportunités à l’échelle internationale. Nous gérons à ce jour plus de 887 milliards d’euros d’actifs.</p>
   <p>Page d'accueil | AXA IM FR (axa-im.fr)</p>
   <p>AXA IM est un employeur garantissant l'égalité des chances et nous encourageons les candidats présentant un handicap ou toute autre caractéristique protégée à postuler. Nous nous engageons à fournir des aménagements raisonnables si nécessaires aux candidats qualifiés et aux employés handicapés pendant le processus de recrutement et dans l’exercice de leurs fonctions professionnelles essentielles.</p>
   <p>Inclusion and Diversity | Careers | AXA IM Corporate (axa-im.com)</p>
  </div>
 </div>
</div>


 
  Référence de l’offre
  2400090F
 
 
  Type de contrat
  CDI
 
 
  Niveau d'expérience
  Expérimentés
 
 
  Société du groupeAXA Investment Managers
 
 
  Famille métierGestion d'actifs
 
 
  Localisation
  PUTEAUX, Hauts-de-Seine
 
 

 
  Votre rôle et vos missions
  
   
    AXA IM is an international asset manager that is part of the AXA Group, a global leader in insurance. Our teams encompass numerous skills and experiences to better meet the needs of our clients.
   
   
   
   
    Your role as Senior COO Officer will be reporting to the Head of COO Office & Operational Structuring and you will be part of the AXA IM Alts department, specifically the Alternative Credit, Natural Capital & Impact team.
   
   
   
    AXA IM ALTS - Alternative Credit, Natural Capital & Impact is a major player in alternative credit and Impact management with more than €55bn in assets under management across diversified strategies: CLO, ABS, Significant Risk Transfer (SRT), Insurance Linked Securities (ILS), Mortgages, Leveraged Loans, Natural Capital & Impact through funds in various formats, for institutional clients and family offices. The teams are based in New York, Paris, and London.
   
   
   
    DISCOVER your opportunity
   
   
   
    Your mission will be to:
   
   
    Support the Alternative Credit, Natural Capital & Impact management in the operational functioning of the two investment platforms, by supporting the strategic plan, implementing activities (products, mandates), developing new initiatives, and managing key projects.
    Contribute to the governance and definition of the risk management and control environment of the two platforms, in collaboration with the operational teams.
   
   
   
    Your role and responsibilities:
   
   
    Business Development – Operational Structuring: at the launch and management of new products, define and implement operational schemes, participate in the selection and management of partners (back office, middle office)
    Drive key projects (new business and regulatory constraints) of Alternative Credit, Natural Capital & Impact in coordination with AXA IM, ensuring the implementation and adaptation of AXA IM standards, procedures, and policies
    Define and drive operational transformation projects, process optimization, information system modification, and strengthening of controls to support platform growth and efficiency.
    Monitor external service providers (and key indicators of their effectiveness) and participate in their selection
    Coordinate Risk & Compliance aspects related to mandates and funds, in collaboration with management teams and support functions at AXA IM. Ensure risk control and monitoring, and define and implement adapted processes if necessary; I
    Implement necessary measures in case of identification of deficiencies and escalate to the management of Alternative Credit, Natural Capital & Impact major risks or errors having a significant impact on the activity.
    Represent the Business on subjects such as internal audit, internal control, regulatory issues (EMIR, MIFID), and IT security, ensuring their proper implementation
    Coordinate activities related to Responsible Investment Policies, in collaboration with Global RI teams, management teams, and support functions, and meet regulatory requirements
    Ensure monitoring and reporting of AXA investments, coordinating the platform's investment plan and quarterly reporting on an investment stock of ~€30bn
   
  
 
 
  Votre profil
  
   
    SHARE your unique expertise
   
   
   
    We welcome different combinations of skills and experiences.
   
   
   
    Qualifications and experience:
   
   
    At least 10 years of experience in asset management or in the financial sector (banks, service providers, auditors) • Solid knowledge of financial markets and structured finance
    Technical skills in Excel VBA and PowerPoint
    Fluent in English
   
   
    Your knowledge and skills:
   
   
    Expertise in project management and ability to collaborate effectively with various stakeholders
    Ability to propose innovative solutions and implement them within deadlines
    Excellent communication, presentation, and negotiation skills
    Initiative, rigor, attention to detail, and open-mindedness
   
   
    We would like to know more about you! Send us your CV.
   
  
 
 
 
   Pourquoi nous rejoindre ?
  
  
   Nous nous engageons à vous offrir un environnement où vous pourrez :
   Développez votre potentiel : Intégrer une entreprise engagée sur le développement de ses collaborateurs via une mobilité interne dynamique et une large offre de parcours de formation personnalisés.
   Personnalisez votre manière de travailler : Travailler pour une entreprise qui s'engage à garantir flexibilité et équilibre à ses employés, en vous offrant une large gamme d'avantages (intéressement, télétravail, avantages sociaux compétitifs, etc.).
   Epanouissez-vous par la diversité de notre communauté : Jouer un rôle au sein d'une entreprise inclusive qui reconnaît et valorise activement les différences individuelles dans un environnement de travail diversifié et inclusif.
   Faites avancer le monde : Rejoindre un employeur responsable qui agit en faveur des causes sociétales et environnementales en tant qu'investisseur, assureur et entreprise, notamment au travers de l'association AXA Atout Cœur. Dans le cadre de notre engagement en faveur de la durabilité et de la responsabilité environnemental, nous célèbrerons votre arrivée en plantant un arbre.
  
 
 
   Votre environnement de travail
  
  
   Le Groupe AXA est un leader mondial de l’assurance et de la gestion d’actifs, avec 160 000 collaborateurs au service de 105 millions de clients dans 62 pays. Nous protégeons et conseillons nos clients à chaque étape de leur vie, en proposant des produits et services qui répondent à leurs besoins dans les domaines de l'assurance, de la prévoyance, de l'épargne et de la gestion des actifs.
   Notre mission: Agir pour le progrès humain en protégeant ce qui compte
   Nos valeurs: Customer first, Intégrité, Courage et One AXA
   
    Grâce à notre approche de conviction, nous sélectionnons les investissements en actions, obligations, alternatifs et dans les stratégies multi-actifs qui recèlent selon nous des meilleures opportunités à l’échelle internationale. Nous gérons à ce jour plus de 887 milliards d’euros d’actifs.
   Page d'accueil | AXA IM FR (axa-im.fr)
   AXA IM est un employeur garantissant l'égalité des chances et nous encourageons les candidats présentant un handicap ou toute autre caractéristique protégée à postuler. Nous nous engageons à fournir des aménagements raisonnables si nécessaires aux candidats qualifiés et aux employés handicapés pendant le processus de recrutement et dans l’exercice de leurs fonctions professionnelles essentielles.
   Inclusion and Diversity | Careers | AXA IM Corporate (axa-im.com)
  
 


Senior COO Officer - AXA

Senior COO Officer

You should have customer service experience, MS Office skills, problem-solving abilities, and energy. Claims handling and call center experience is a plus. English proficiency is essential.

You will provide excellent customer service, exceed expectations, support colleagues, analyze data, and lead change initiatives while stepping in for the manager as needed.

Milan

<div>
 <div>
  AXA Partners Italy is looking for a Claims &amp; Customer Service Associate based in Milan.
 </div>
 <div>
  Type of contract: Fixed Term Contract
 </div>
 <div>
  Reporting to the Operations for Credit &amp; Lifestyle Protection, this role will be a member of the Claims &amp; Customer Service Team.
 </div>
 <div>
  According to skills, experience and performance Claims and Customer Associates are classified as follows: Entry Level Associate (Junior), Experienced Associate (EXP) and Senior Associate (Master)
 </div>
 <div>
  <b> The Claims &amp; Customer Service Associate </b><b>will have to demonstrate strong performance:</b><b> </b>
 </div>
 <ul>
  <li>Provide good service to customers (Junior, EXP, Master)</li>
  <li>Achieve and surpass customer expectations (Junior, EXP, Master)</li>
  <li>Act as a point of reference for colleagues (Master)</li>
  <li>Champion and support change (Master)</li>
  <li>Act as a point of reference in the Manager’s absence (Master)</li>
  <li>Demonstrate ability to analyse and interpret data (EXP, Master)</li>
 </ul>
 <div>
  Join a Company that helps protect forests! At AXA Partners, we plant a tree for each new recruit (permanent) (To find out more about the Reforest program, click here).
 </div><b><br> Your Profile</b>
 <div>
  <b><br> Education, Professional Qualifications and Experience</b>
 </div>
 <ul>
  <li>Experience in a similar function or in a customer call centre will be a plus</li>
  <li>Customer service orientated and able to work under pressure</li>
  <li>Competent knowledge of the MS Office applications</li>
  <li>High degree of responsibility, analytical and able to think “out of the box”</li>
  <li>Experience in claims handling will be a plus</li>
  <li>English Speaker</li>
  <li>Energetic with commitment to deliver</li>
 </ul><b><br> About AXA</b>
 <div>
  <br> AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.<br>
 </div>
 <div></div><br>
 <div>
  Our mission: Empower people to live a better life. <br> <br> Our values: Customer First, Courage, Integrity and One AXA.
 </div><b><br> About the Entity</b>
 <div>
  <br> AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.<br> <br> AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.<br> <br> Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
 </div><b><br> What We Offer</b>
 <div>
  <br> By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise &amp; diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
 </div>
 <div>
  <br>
 </div>
 <div>
  Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.
 </div>
</div>


 
  AXA Partners Italy is looking for a Claims & Customer Service Associate based in Milan.
 
 
  Type of contract: Fixed Term Contract
 
 
  Reporting to the Operations for Credit & Lifestyle Protection, this role will be a member of the Claims & Customer Service Team.
 
 
  According to skills, experience and performance Claims and Customer Associates are classified as follows: Entry Level Associate (Junior), Experienced Associate (EXP) and Senior Associate (Master)
 
 
   The Claims & Customer Service Associate will have to demonstrate strong performance: 
 
 
  Provide good service to customers (Junior, EXP, Master)
  Achieve and surpass customer expectations (Junior, EXP, Master)
  Act as a point of reference for colleagues (Master)
  Champion and support change (Master)
  Act as a point of reference in the Manager’s absence (Master)
  Demonstrate ability to analyse and interpret data (EXP, Master)
 
 
  Join a Company that helps protect forests! At AXA Partners, we plant a tree for each new recruit (permanent) (To find out more about the Reforest program, click here).
  Your Profile
 
   Education, Professional Qualifications and Experience
 
 
  Experience in a similar function or in a customer call centre will be a plus
  Customer service orientated and able to work under pressure
  Competent knowledge of the MS Office applications
  High degree of responsibility, analytical and able to think “out of the box”
  Experience in claims handling will be a plus
  English Speaker
  Energetic with commitment to deliver
  About AXA
 
   AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
 
 
 
  Our mission: Empower people to live a better life.   Our values: Customer First, Courage, Integrity and One AXA.
  About the Entity
 
   AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.  AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.  Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
  What We Offer
 
   By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
 
 
  
 
 
  Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.
 


Claims & Customer Service Associate - AXA

Claims & Customer Service Associate

You need excellent communication, an analytical mindset, leadership skills, adaptability, problem-solving abilities, and proficiency in change planning and visual communication.

You will manage billing for 15 entities, resolve discrepancies, prepare reports, implement policies, oversee O2C processes, and train local teams while promoting process improvement and compliance.

Data

Paris

<div>
 <div>
  Référence de l’offre
  <p>2400098C</p>
 </div>
 <div>
  Type de contrat
  <p>CDI</p>
 </div>
 <div>
  Niveau d'expérience
  <p>Expérimentés</p>
 </div>
 <div>
  Société du groupe
  <p>AXA Group Operations</p>
 </div>
 <div>
  Famille métierFinance et stratégie
 </div>
 <div>
  Localisation
  <p>PARIS, Paris</p>
 </div>
</div> <br>
<div>
 <div>
  <h2 class="jobSectionHeader"><b>Votre rôle et vos missions</b></h2>
  <div>
   <h3 class="jobSectionHeader"><b> 1.</b> <b>Responsibilities:</b></h3><br>
   <p></p>
   <p>a) <i>Billing Process Management and Communication:</i></p>
   <ul>
    <li>Manage the end-to-end billing process for 15 international entities, ensuring timely and accurate invoicing to customers across different markets.</li>
    <li>Effectively communicate with cross-functional teams and clients to resolve billing discrepancies and customer inquiries.</li>
    <li>Develop clear communication plans and visual presentations to explain process changes and updates to internal and external stakeholders.</li>
   </ul>
   <p>b) <i>Global Order-to-Cash (O2C) Oversight:</i></p>
   <ul>
    <li>Oversee the global order-to-cash (O2C) cycle, including order entry, revenue recognition, billing, and cash collections for all entities.</li>
    <li>Act as the primary point of reference for all billing-related matters within the 15-entity perimeter, providing guidance and support to local finance teams.</li>
   </ul>
   <p>c) <i>Data Analysis and Reporting:</i></p>
   <ul>
    <li>Monitor and analyze billing data for each entity, identifying trends, discrepancies, and opportunities for process improvement and harmonization.</li>
    <li>Prepare and present monthly and quarterly billing reports to global management, highlighting key performance indicators and areas for improvement across all entities.</li>
    <li>Utilize data visualization tools to communicate results clearly and concisely.</li>
   </ul>
   <p>d) <i>Policy Development and Compliance:</i></p>
   <ul>
    <li>Develop and implement global billing policies, procedures, and best practices to ensure compliance with relevant local and international regulations.</li>
    <li>Develop change plans and communications to support the implementation of new policies and procedures.</li>
    <li>Assist in the development and implementation of billing system enhancements and process automation to support global operations.</li>
   </ul>
   <p>e) <i>Team Development and Mentorship:</i></p>
   <ul>
    <li>Train, mentor, and support local billing staff, promoting a culture of continuous learning and development within the global finance organization.</li>
    <li>Develop training and communication plans to support team development and ensure understanding of billing processes.</li>
   </ul>
  </div>
 </div>
 <div>
  <h2 class="jobSectionHeader"><b>Votre profil</b></h2>
  <div>
   <h3 class="jobSectionHeader"><b> 2.</b> <b>Required Skills:</b></h3>
   <p>a) Excellent communication and interpersonal skills</p>
   <p>b) Analytical mindset</p>
   <p>c) Leadership and mentorship abilities</p>
   <p>d) Adaptability and problem-solving skills</p>
   <p>e) Change planning and visual communication skills</p>
  </div>
 </div>
 <div>
  <h2 class="jobSectionHeader"><b> Pourquoi nous rejoindre ?</b></h2>
  <div>
   <div>
    <b> We care about your well-being, so we offer:</b>
   </div>
   <ul>
    <li>Package consistent of: 45 days of paid leave, flexible working hours and 2 days of remote work, salary structured of fixed pay and bonus as well as many other benefits;</li>
    <li>Friendly work environment in brand new building in Paris with innovative work space;</li>
    <li>Working in a friendly atmosphere with great collegueas!</li>
   </ul>
  </div>
 </div><br>
 <div>
  <h2 class="jobSectionHeader"><b> Votre environnement de travail</b></h2>
  <div>
   <div>
    Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
   </div>
   <div>
    In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
   </div>
   <div>
    <br> At AXA, we lead an HR policy that encourages diversity, maintains your professional and private life balance and accelerates the skills and career development: promotion of diversity, remuneration policy, training device, ... Discover everything that makes AXA an employer of choice.
   </div>
   <div>
    Whatever your job is, we strive to offer you career opportunities. Our goal is to develop your skills to support the transformation of our changing business.
   </div>
  </div>
 </div>
</div>


 
  Référence de l’offre
  2400098C
 
 
  Type de contrat
  CDI
 
 
  Niveau d'expérience
  Expérimentés
 
 
  Société du groupe
  AXA Group Operations
 
 
  Famille métierFinance et stratégie
 
 
  Localisation
  PARIS, Paris
 
 

 
  Votre rôle et vos missions
  
    1. Responsibilities:
   
   a) Billing Process Management and Communication:
   
    Manage the end-to-end billing process for 15 international entities, ensuring timely and accurate invoicing to customers across different markets.
    Effectively communicate with cross-functional teams and clients to resolve billing discrepancies and customer inquiries.
    Develop clear communication plans and visual presentations to explain process changes and updates to internal and external stakeholders.
   
   b) Global Order-to-Cash (O2C) Oversight:
   
    Oversee the global order-to-cash (O2C) cycle, including order entry, revenue recognition, billing, and cash collections for all entities.
    Act as the primary point of reference for all billing-related matters within the 15-entity perimeter, providing guidance and support to local finance teams.
   
   c) Data Analysis and Reporting:
   
    Monitor and analyze billing data for each entity, identifying trends, discrepancies, and opportunities for process improvement and harmonization.
    Prepare and present monthly and quarterly billing reports to global management, highlighting key performance indicators and areas for improvement across all entities.
    Utilize data visualization tools to communicate results clearly and concisely.
   
   d) Policy Development and Compliance:
   
    Develop and implement global billing policies, procedures, and best practices to ensure compliance with relevant local and international regulations.
    Develop change plans and communications to support the implementation of new policies and procedures.
    Assist in the development and implementation of billing system enhancements and process automation to support global operations.
   
   e) Team Development and Mentorship:
   
    Train, mentor, and support local billing staff, promoting a culture of continuous learning and development within the global finance organization.
    Develop training and communication plans to support team development and ensure understanding of billing processes.
   
  
 
 
  Votre profil
  
    2. Required Skills:
   a) Excellent communication and interpersonal skills
   b) Analytical mindset
   c) Leadership and mentorship abilities
   d) Adaptability and problem-solving skills
   e) Change planning and visual communication skills
  
 
 
   Pourquoi nous rejoindre ?
  
   
     We care about your well-being, so we offer:
   
   
    Package consistent of: 45 days of paid leave, flexible working hours and 2 days of remote work, salary structured of fixed pay and bonus as well as many other benefits;
    Friendly work environment in brand new building in Paris with innovative work space;
    Working in a friendly atmosphere with great collegueas!
   
  
 
 
   Votre environnement de travail
  
   
    Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.
   
   
    In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
   
   
     At AXA, we lead an HR policy that encourages diversity, maintains your professional and private life balance and accelerates the skills and career development: promotion of diversity, remuneration policy, training device, ... Discover everything that makes AXA an employer of choice.
   
   
    Whatever your job is, we strive to offer you career opportunities. Our goal is to develop your skills to support the transformation of our changing business.
   
  
 


AXA

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