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Customer Service Advisor

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AXA

16d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare

AI generated summary

  • You should have a friendly demeanor, strong communication skills, a desire to help, excellent organization, and the ability to manage multiple priorities. No experience needed!
  • You will provide support to customers facing health issues, offering advice on claims while making informed decisions, sometimes requiring you to decline requests while prioritizing customer interests.

Requirements

  • No previous experience is required, if you're looking to start a career, make a sector change or are looking to enter a head office environment from customer facing or retail environment, we'd love to hear from you!
  • Ideally you'll have a friendly and approachable manner and be a great team player.
  • You'll have a genuine desire to help others and possess a strong willingness to learn.
  • Excellent organisation and time management skills, you'll be comfortable managing multiple priorities.
  • Excellent written and verbal communication skills.

Responsibilities

  • You’ll benefit from fully supportive training, which will give you the skills and confidence for your role.
  • Answer calls from people going through various health problems (from physio to cancer treatment) and advising them on their claim.
  • There may be times where you’ll need to decline a customer request too. This will involve using judgement to take responsibility for gathering information and finding out answers, putting your customer’s interests at the heart of every decision you make.

FAQs

What is the working schedule for this position?

You will be required to work 37.5 hours a week on a rota basis. Our phone lines are open from 8am to 8pm Monday to Friday, and 9am to 5pm on Saturdays and Bank Holidays.

Is prior experience in financial services or insurance required?

No, prior experience in financial services or insurance is not required. We welcome candidates from all backgrounds and life stages.

What kind of training will be provided?

You will benefit from fully supportive training that will equip you with the skills and confidence needed for the role. Additionally, there is a Career Development Framework reviewed every six months for two years with your manager.

What are the induction dates for new hires?

The induction dates for new hires are February 3, 2025, February 10, 2025, and February 17, 2025.

Are there opportunities for career progression?

Yes, there is a clear career progression path through our Career Development Framework, and once you are fully trained, you have the chance to study for a professional Chartered Institute of Insurers (CII) qualification, which will be paid for and supported by AXA.

What benefits are offered to employees?

Benefits include a competitive salary of up to £27,930, an annual company and performance-based bonus, a contributory pension scheme, life assurance, 25 days of annual leave plus Bank Holidays, employee discounts, and gym benefits.

Is there a requirement for flexible working arrangements?

Yes, AXA promotes flexibility and enables employees to balance their time between home and the office, with at least 40% of your workweek spent away from home starting in September 2025.

What are the qualities AXA is looking for in candidates?

AXA is looking for candidates with a friendly and approachable manner, a genuine desire to help others, excellent organization and time management skills, and strong written and verbal communication abilities.

How does AXA approach diversity and inclusion?

AXA is proud to be an Equal Opportunities Employer and does not discriminate based on protected characteristics. They support individuals with long-term conditions or disabilities by offering reasonable adjustments during the application or interview process.

Who should I contact if I need assistance during the application process?

If you require assistance or reasonable adjustments during the application or interview process, please email AXA.Health@Reed.com for support.

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AXA

Finance
Industry
10,001+
Employees
1816
Founded Year

Mission & Purpose

We always start with our customers. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters. Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.