Large

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect.

We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. 
Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. 
   
Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors

Retail & Consumer Goods

You should be eager to learn, friendly, team-oriented, adaptable to a flexible schedule, and passionate about home improvement and helping others.

You will provide expert customer service, guide customers with home improvement projects, handle sales, manage click & collect, set up displays, and ensure the store remains visually appealing.

Customer Relations

Sales & Business Development

Glasgow

<div>About the role
Customer Advisor - Checkouts
Part time - 18 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7am - 10pm
UK Notional hourly rate &pound;12.21 per hour
B&amp;Q Parkhead
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they&rsquo;ll love. Join us as a Checkouts Customer Advisor and you&rsquo;ll be a big part of this.
Key responsibilities
Join our team, and you&rsquo;ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click &amp; collect, setting up displays, and making sure your store looks great. You&rsquo;ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
Required skills &amp; experience
Happy to help, eager to learn and just a little bit obsessed with home improvement, you&rsquo;ll be right at home with us. You&rsquo;re friendly and outgoing, and you get a buzz from helping others. You&rsquo;ll be happy to expand your skills by using new technology and learning new ways of working. You&rsquo;re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you&rsquo;ll be valued for who you are.We&rsquo;re committed to making B&amp;Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you&rsquo;re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
#LI-DNI</div>

About the role
Customer Advisor - Checkouts
Part time - 18 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7am - 10pm
UK Notional hourly rate £12.21 per hour
B&Q Parkhead
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
Key responsibilities
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
Required skills & experience
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
#LI-DNI

Customer Advisor - Checkouts - B&Q

Customer Advisor - Checkouts

You must have experience in customer propositions, omnichannel design, journey mapping, stakeholder management, and project management, with strong analytical, communication, and presentation skills.

You will develop, test, and enhance customer propositions, map customer journeys, prioritize opportunities, manage stakeholder relationships, and advocate for customer-centric solutions.

Business, Operations & Strategy

Southampton

<div>About the role
Customer Proposition Development Manager
Permanent
Up to &pound;55,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they&rsquo;ll love. Join us as a Customer Proposition Development Manager and you&rsquo;ll be a big part of this.
Key responsibilities
Join us at a very exciting time in our new forming team, as Customer Proposition Development Manager. You will be responsible for ensuring we have a clear view of our current customer propositions and prioritise the opportunities for improvement. You will lead senior stakeholders across the entire business to develop market leading customer propositions which significantly improve customer satisfaction and drive business value. You will ensure we have propositions that are desirable, feasible and viable. You will advocate the customer and drive true customer centricity across the business, and how you engage business proposition owners to make real impact.
Key Accountabilities / Responsibilities:<div>
Customer Proposition Development 
<ul><li>Deliver market leading customer propositions which continually enhance the experience, across physical and digital touchpoints
</li></ul></div><ul><li>Robust proposition development that delivers customer desirability, business feasibility and financial viability</li><li>Deliver business value through identifying, prioritising, and delivering propositions which enhance B&amp;Q&rsquo;s customer experience through a granular understanding of our customers, their needs, and journeys</li><li>Define, design/re-design, test, develop and roll out both new and existing customer propositions</li><li>Work collaboratively with and lead business proposition owners to ensure customer needs are central to proposition development and delivery</li></ul><div>
Customer Experience Optimisation &amp; Governance 
<ul><li>Responsible owner of customer journeys for each proposition. Map end-to-end customer journeys (currentand future), key pain points and moments of truth.</li><li>Maintain prioritised view of opportunities to achieve target customer experience. Have a relentless focus on finding new ways to resolve the most important customer challenges, building stakeholder support throughout</li><li>Own the master proposition framework and database to ensure all propositions have clear proposition support or ownership, regularly working with stakeholders to ensure all key changes to the propositions deliver for the customer and enable progress towards strategic vision</li><li>Set up &amp; own the customer pain point register to ensure clear action plans are in place and delivered through the propositions</li><li>Own the measurement and valuation of change to ensure the benefits of focusing on customer experience are clearly demonstrated</li></ul></div><div>
Overall: 
<ul><li>Build and actively maintain great working relationships with a wide range of senior business stakeholder</li><li>Have an agile mind set to solving customer problems and seek validate ways to deliver at pace</li><li>Advocate the customer and drive true customer centricity with stakeholders and in entire approach</li></ul></div> 
Required skills &amp; experience
Required Skills &amp; Experience:<ul><li>Proven experience delivering impactful, high-value customer propositions.</li><li>Experience in designing and implementing value-driven, omnichannel propositions for a wide range of customers that shop different categories for different missions, purposes and lifestages.</li><li>Skilled in customer journey mapping and leading business-wide change initiatives.</li><li>Experience in leading successful strategic and tactical business-wide change</li><li>Ideally, experience in retail, hospitality, or consultancy.</li></ul><div>
Communication and Stakeholder Management 
<ul><li>Excellent communication, active listening, and presentation skills, with strong PowerPoint proficiency.</li><li>Exceptional stakeholder management, able to build rapport and maintain strong business relationships</li><li>Great influencing skills and confident facilitator of cross-functional meetings with senior stakeholders in matrix organisations</li><li>Dynamic, engaging and relentless passion for customer experience</li></ul></div><div>
Project Management and Problem-Solving 
<ul><li>Strong organisational and project management skills, adept at handling multiple priorities concurrently.</li><li>Advanced analytical skills, synthesising data to drive decisions.</li><li>Resourceful, innovative, and results-focused, with a proven ability to work at pace and deliver quality outcomes.
</li></ul></div>What's in it for me?
As part of a great team, you&rsquo;ll be valued for who you are.We&rsquo;re committed to making B&amp;Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.</div>

About the role
Customer Proposition Development Manager
Permanent
Up to £55,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Customer Proposition Development Manager and you’ll be a big part of this.
Key responsibilities
Join us at a very exciting time in our new forming team, as Customer Proposition Development Manager. You will be responsible for ensuring we have a clear view of our current customer propositions and prioritise the opportunities for improvement. You will lead senior stakeholders across the entire business to develop market leading customer propositions which significantly improve customer satisfaction and drive business value. You will ensure we have propositions that are desirable, feasible and viable. You will advocate the customer and drive true customer centricity across the business, and how you engage business proposition owners to make real impact.
Key Accountabilities / Responsibilities:
Customer Proposition Development
Deliver market leading customer propositions which continually enhance the experience, across physical and digital touchpoints
Robust proposition development that delivers customer desirability, business feasibility and financial viabilityDeliver business value through identifying, prioritising, and delivering propositions which enhance B&Q’s customer experience through a granular understanding of our customers, their needs, and journeysDefine, design/re-design, test, develop and roll out both new and existing customer propositionsWork collaboratively with and lead business proposition owners to ensure customer needs are central to proposition development and delivery
Customer Experience Optimisation & Governance
Responsible owner of customer journeys for each proposition. Map end-to-end customer journeys (currentand future), key pain points and moments of truth.Maintain prioritised view of opportunities to achieve target customer experience. Have a relentless focus on finding new ways to resolve the most important customer challenges, building stakeholder support throughoutOwn the master proposition framework and database to ensure all propositions have clear proposition support or ownership, regularly working with stakeholders to ensure all key changes to the propositions deliver for the customer and enable progress towards strategic visionSet up & own the customer pain point register to ensure clear action plans are in place and delivered through the propositionsOwn the measurement and valuation of change to ensure the benefits of focusing on customer experience are clearly demonstrated
Overall:
Build and actively maintain great working relationships with a wide range of senior business stakeholderHave an agile mind set to solving customer problems and seek validate ways to deliver at paceAdvocate the customer and drive true customer centricity with stakeholders and in entire approach
Required skills & experience
Required Skills & Experience:Proven experience delivering impactful, high-value customer propositions.Experience in designing and implementing value-driven, omnichannel propositions for a wide range of customers that shop different categories for different missions, purposes and lifestages.Skilled in customer journey mapping and leading business-wide change initiatives.Experience in leading successful strategic and tactical business-wide changeIdeally, experience in retail, hospitality, or consultancy.
Communication and Stakeholder Management
Excellent communication, active listening, and presentation skills, with strong PowerPoint proficiency.Exceptional stakeholder management, able to build rapport and maintain strong business relationshipsGreat influencing skills and confident facilitator of cross-functional meetings with senior stakeholders in matrix organisationsDynamic, engaging and relentless passion for customer experience
Project Management and Problem-Solving
Strong organisational and project management skills, adept at handling multiple priorities concurrently.Advanced analytical skills, synthesising data to drive decisions.Resourceful, innovative, and results-focused, with a proven ability to work at pace and deliver quality outcomes.
What's in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

Customer Proposition Development Manager - B&Q

Customer Proposition Development Manager

You must be a great communicator and team player, adaptable in approach, eager to help trade members, willing to learn, and flexible for a varied work schedule, including weekends and holidays.

You will engage with trade members, build relationships, understand their needs, and recommend suitable products and services to enhance their business.

Chester

<div>About the role
Customer Advisor - Tradepoint
Part time: 25 hours per week, over 5 shifts
Permanent Contract
Shifts vary between 7am-8pm, Monday - Sunday
UK Notional hourly rate &pound;12.75 per hour
B&amp;Q Chester<ul><li>Timber cutting will be a part of this role, with full training provided to ensure you are confident and equipped to carry out this task safely and efficiently.</li></ul>
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they&rsquo;ll love. Join us as a TradePoint Customer Advisor and you&rsquo;ll help deliver a great experience for our TradePoint members by engaging, listening &amp; selling the right products &amp; services.
Key responsibilities
The heart of the Tradepoint counter, you&rsquo;ll deal with all kinds of trade members every day. You&rsquo;ll take ownership of your TradePoint members &amp; get to know them &amp; their business through great conversations meaning you&rsquo;re in the best position to recommend the right products and services for them.
Required skills &amp; experience
A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers &amp; you&rsquo;ve got an eye for a new business opportunities. You&rsquo;ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme. You&rsquo;ll be happy to continuously develop your skills through training and by learning from others. You&rsquo;re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you&rsquo;ll be valued for who you are.We&rsquo;re committed to making B&amp;Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you&rsquo;re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
#LI-DNI</div>

About the role
Customer Advisor - Tradepoint
Part time: 25 hours per week, over 5 shifts
Permanent Contract
Shifts vary between 7am-8pm, Monday - Sunday
UK Notional hourly rate £12.75 per hour
B&Q ChesterTimber cutting will be a part of this role, with full training provided to ensure you are confident and equipped to carry out this task safely and efficiently.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
Key responsibilities
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
Required skills & experience
A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for a new business opportunities. You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme. You’ll be happy to continuously develop your skills through training and by learning from others. You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
#LI-DNI

Customer Advisor - TradePoint - B&Q

Customer Advisor - TradePoint

You should be friendly, eager to learn, tech-savvy, a team player, and flexible to work weekends, evenings, and bank holidays while passionate about home improvement.

You will advise customers on home improvement projects, manage stock, set up displays, ensure store presentation, and provide excellent customer service while learning paint-mixing and timber cutting.

Reading

<div>About the role
Customer Advisor
Part time - 15 hours per week
3 Month Fixed Term Contract
Shifts available Saturday - Sunday, 7am - 10pm
UK Notional hourly rate &pound;13.02 per hour (Inclusive of an &pound;0.81 per hour, store specific location allowance)
B&amp;Q Reading
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they&rsquo;ll love. Join us as a Customer Advisor and you&rsquo;ll be a big part of this.
Key responsibilities
Join our team, and you&rsquo;ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You&rsquo;ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
Required skills &amp; experience
Happy to help, eager to learn and just a little bit obsessed with home improvement, you&rsquo;ll be right at home with us. You&rsquo;re friendly and outgoing, and you get a buzz from helping others. You&rsquo;ll be happy to expand your skills by using new technology and learning new ways of working. You&rsquo;re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you&rsquo;ll be valued for who you are.We&rsquo;re committed to making B&amp;Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you&rsquo;re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
#LI-DNI</div>

About the role
Customer Advisor
Part time - 15 hours per week
3 Month Fixed Term Contract
Shifts available Saturday - Sunday, 7am - 10pm
UK Notional hourly rate £13.02 per hour (Inclusive of an £0.81 per hour, store specific location allowance)
B&Q Reading
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Key responsibilities
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
Required skills & experience
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
#LI-DNI

Customer Advisor - B&Q

Customer Advisor

You must be a clear communicator, organized, a team player, adaptable to new technology, and willing to work flexible hours, including weekends and holidays.

You will stock the store, ensure product availability, prioritize safety, explore creative solutions, and contribute to business growth while potentially gaining a forklift license.

Facilities Management

Bristol

<div>About the role<div><div>
Customer Advisor - Night Stock Flow</div><div>
Full time or Part time - 19 - 36.75 hours per week</div><div>
Permanent Contract</div><div>
Shifts available Monday - Sunday, 8.00pm - 7.00am. Weekend working included</div><div>
UK Notional hourly rate &pound;12.21 per hour (Plus &pound;0.54 per hour store specific location allowance + additional &pound;2 per hour between 10pm - 5am)</div><div>
B&amp;Q Cribbs Causeway</div></div><ul><li>Colleagues under 18 are not permitted to work between 10pm-6am</li></ul><div>
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Night Stock Flow Customer Advisor and you'll be a big part of this.</div>
Key responsibilities
Join our team, and you&rsquo;ll think differently about how we inspire people to create a home they love. You&rsquo;ll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities. Efficiency and safety will be vital of course, especially if you gain your forklift license with us. You&rsquo;ll get to create too &ndash; exploring new solutions and making decisions that will help grow our business, together.
Required skills &amp; experience
A great communicator who can think clearly and make sound plans no matter how busy things get, you&rsquo;ll feel right at home with us. You&rsquo;re an organised and analytical thinker, and you know how to keep things simple. You also know how to work as a team &ndash; supporting your fellow colleagues and working through what you need to do, together. You&rsquo;ll be happy to expand your skills by using new technology and learning new ways of working. You&rsquo;re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What's in it for me?
As part of a great team, you&rsquo;ll be valued for who you are.We&rsquo;re committed to making B&amp;Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you&rsquo;re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
#LI-DNI</div>

About the role
Customer Advisor - Night Stock Flow
Full time or Part time - 19 - 36.75 hours per week
Permanent Contract
Shifts available Monday - Sunday, 8.00pm - 7.00am. Weekend working included
UK Notional hourly rate £12.21 per hour (Plus £0.54 per hour store specific location allowance + additional £2 per hour between 10pm - 5am)
B&Q Cribbs CausewayColleagues under 18 are not permitted to work between 10pm-6am
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Night Stock Flow Customer Advisor and you'll be a big part of this.
Key responsibilities
Join our team, and you’ll think differently about how we inspire people to create a home they love. You’ll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities. Efficiency and safety will be vital of course, especially if you gain your forklift license with us. You’ll get to create too – exploring new solutions and making decisions that will help grow our business, together.
Required skills & experience
A great communicator who can think clearly and make sound plans no matter how busy things get, you’ll feel right at home with us. You’re an organised and analytical thinker, and you know how to keep things simple. You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
What's in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
#LI-DNI

B&Q

navigation.mission