Central London Community Healthcare NHS Trust provides a wide range of community health services, including nursing, therapy, and specialist care, across central London. Their mission is to deliver high-quality, patient-centered care that enhances health and well-being in the community. Their purpose is to support individuals by providing excellent care in their homes and local settings, promoting independence, and integrating services to meet diverse patient needs.

Science & Healthcare

Central London Community Healthcare NHS Trust

Our vision is to provide great care closer to home by following 4 values: Quality, Relationships, Delivery & Community

You must provide efficient admin support, manage patient referrals, appointments, and queries, ensure accurate records, and uphold professional standards while promoting a patient-focused service.

You will manage patient appointments, handle queries, support referrals, update records, liaise with GPs, and suggest admin process improvements for efficient service delivery.

People, HR & Administration

Healthcare

London

Purpose of Job/Job Summary - Monday- Friday 9-5
 
1. Work within the South Division locality teams and administer an efficient and cost effective administrative service across the South Division.
 
2. The post holder will provide a comprehensive and a high quality, efficient and cost effective administrative service to the locality teams.
 
3. The post holder will take responsibility for supporting administrative processes for patient referrals and records such as referral documents, updating waiting lists, booking clinics and communicating appointment related information to patients/carers as required.
 
4. Provide a patient focused service by responding to all queries from patients, referrers and staff in a timely and professional manner
 
5. Manage patient appointments for patients who attend community based clinics
 
6. Support temporary staff and support day to day running of the office .
 
<ul>
<li>Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective</li>
<li>Responsible for taking receipt of patient referrals and inputting appropriate information into the electronic patient record</li>
<li>Responsible for liaising with GPs regarding patient referrals both verbally and in writing</li>
<li>Responsible for supporting the allocation of patient referrals appropriately within services</li>
<li>Manage any supplementary information required to support referrals</li>
<li>Communicate clearly and concisely with clinical colleagues to ensure effective processing of referrals and patient information</li>
<li>Responsible for answering referrers and patient queries in a polite and courteous manner</li>
</ul>
Professional Standards
 
All staff must comply with the Central London Community Healthcare (CLCH) NHS Trust Staff Code of Conduct and demonstrate the Trust’s Values and Behaviours. Senior Managers must also comply with the NHS Code of Conduct for Managers, based on the Nolan principles of public accountability. All staff employed in recognised professions are required to ensure they work to the professional standards and/or Codes of Practice set out for their professional group. In addition, staff are required to demonstrate the Customer Care Standards of the organisation.
 
Equal Opportunities and Dignity at Work
 
It is the aim of CLCH NHS Trust to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, creed, nationality, ethnic or national origin, sex, marital status or on the grounds of disability or sexual preference, or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. Selection for training and development and promotion will be on the basis of an individual's ability to meet the requirements of the job. To this end CLCH NHS Trust has an Equal Opportunities Policy and it is for each employee to contribute to its success. All staff should treat other staff, patients and the public with dignity and respect.
 
<ul>
<li>Responsible for answering and actioning calls coming into the team within designated timeframes and in a professional manner.</li>
<li>Responsible for answering patient queries in a polite and courteous manner and appropriately transferring any queries which cannot be answered</li>
<li>Work with colleagues to ensure service information provided to referrers and patients are correct and up to date</li>
<li>Appropriately escalate any patient or referrer complaints/incidents that come into the team, in a courteous, effective and efficient manner respecting the confidential nature of such information.</li>
<li>Receiving and making telephone calls in a professional and courteous manner, ensuring as much information, guidance and help is given as is possible</li>
</ul>

Purpose of Job/Job Summary - Monday- Friday 9-5

1. Work within the South Division locality teams and administer an efficient and cost effective administrative service across the South Division.

2. The post holder will provide a comprehensive and a high quality, efficient and cost effective administrative service to the locality teams.

3. The post holder will take responsibility for supporting administrative processes for patient referrals and records such as referral documents, updating waiting lists, booking clinics and communicating appointment related information to patients/carers as required.

4. Provide a patient focused service by responding to all queries from patients, referrers and staff in a timely and professional manner

5. Manage patient appointments for patients who attend community based clinics

6. Support temporary staff and support day to day running of the office .


Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective
Responsible for taking receipt of patient referrals and inputting appropriate information into the electronic patient record
Responsible for liaising with GPs regarding patient referrals both verbally and in writing
Responsible for supporting the allocation of patient referrals appropriately within services
Manage any supplementary information required to support referrals
Communicate clearly and concisely with clinical colleagues to ensure effective processing of referrals and patient information
Responsible for answering referrers and patient queries in a polite and courteous manner

Professional Standards

All staff must comply with the Central London Community Healthcare (CLCH) NHS Trust Staff Code of Conduct and demonstrate the Trust’s Values and Behaviours. Senior Managers must also comply with the NHS Code of Conduct for Managers, based on the Nolan principles of public accountability. All staff employed in recognised professions are required to ensure they work to the professional standards and/or Codes of Practice set out for their professional group. In addition, staff are required to demonstrate the Customer Care Standards of the organisation.

Equal Opportunities and Dignity at Work

It is the aim of CLCH NHS Trust to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, creed, nationality, ethnic or national origin, sex, marital status or on the grounds of disability or sexual preference, or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. Selection for training and development and promotion will be on the basis of an individual's ability to meet the requirements of the job. To this end CLCH NHS Trust has an Equal Opportunities Policy and it is for each employee to contribute to its success. All staff should treat other staff, patients and the public with dignity and respect.


Responsible for answering and actioning calls coming into the team within designated timeframes and in a professional manner.
Responsible for answering patient queries in a polite and courteous manner and appropriately transferring any queries which cannot be answered
Work with colleagues to ensure service information provided to referrers and patients are correct and up to date
Appropriately escalate any patient or referrer complaints/incidents that come into the team, in a courteous, effective and efficient manner respecting the confidential nature of such information.
Receiving and making telephone calls in a professional and courteous manner, ensuring as much information, guidance and help is given as is possible



Bank Band 3 Admin SW - Central London Community Healthcare NHS Trust

Bank Band 3 Admin SW

You must possess relevant skills, knowledge, and experience in regulatory compliance, as outlined in the job description and person specification, along with alignment to trust values.

You will ensure regulatory compliance, prepare reports and presentations, lead inspections, manage audit actions, and oversee CQC registration processes.

An exciting opportunity has arisen for a motivated and dynamic co-ordinator to join CLCH’s support services team.
 
The purpose of this role is primarily a specialist advisory and monitoring role to ensure that the Trust is meeting its statutory obligations in relation to the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the Care Quality Commission (Registration) Regulations 2009, and provide assurance that the Trust is delivering a high standard of clinical care to its service users.
 
Key responsibilities include: 
Promoting and providing assurance that the Trust is compliant with various statutory and regulatory requirements.
 
Providing educational and developmental materials and presentations to senior managers and the Executive team, covering relevant aspects of the regulatory compliance framework.
 
Preparing reports and undertaking presentations for the Compliance Team, key committees and groups, as required.
 
Leading the Trust preparation for and participation in regulatory inspections.
 
Managing actions identified in internal and external compliance inspections.
 
Managing quality self-assessment audits.
 
Managing the Trust’s registration with the Care Quality Compliance (CQC)
 
Just as we care about our patients’ well-being, we care about yours!
 
We can offer you: 
A comprehensive induction into the community service followed by a local induction to introduce you to the role
 
Car lease scheme(only available for Band 5 and up)
 
Flexible working options
 
Annual travel card loan
 
Training, support and development in your career
 
To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
 
**Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required.**

An exciting opportunity has arisen for a motivated and dynamic co-ordinator to join CLCH’s support services team.

The purpose of this role is primarily a specialist advisory and monitoring role to ensure that the Trust is meeting its statutory obligations in relation to the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the Care Quality Commission (Registration) Regulations 2009, and provide assurance that the Trust is delivering a high standard of clinical care to its service users.

Key responsibilities include:
Promoting and providing assurance that the Trust is compliant with various statutory and regulatory requirements.

Providing educational and developmental materials and presentations to senior managers and the Executive team, covering relevant aspects of the regulatory compliance framework.

Preparing reports and undertaking presentations for the Compliance Team, key committees and groups, as required.

Leading the Trust preparation for and participation in regulatory inspections.

Managing actions identified in internal and external compliance inspections.

Managing quality self-assessment audits.

Managing the Trust’s registration with the Care Quality Compliance (CQC)

Just as we care about our patients’ well-being, we care about yours!

We can offer you:
A comprehensive induction into the community service followed by a local induction to introduce you to the role

Car lease scheme(only available for Band 5 and up)

Flexible working options

Annual travel card loan

Training, support and development in your career

To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

**Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required.**

Central London Community Healthcare NHS Trust

Mission