FAQs
What is the primary purpose of the Operational Support Services Officer role?
The primary purpose of this role is to provide specialist advisory and monitoring support to ensure that the Trust complies with statutory obligations under the Health and Social Care Act 2008 and the Care Quality Commission regulations, as well as to assure high-quality clinical care for service users.
What key responsibilities does the Operational Support Services Officer have?
Key responsibilities include promoting regulatory compliance, preparing reports for the Compliance Team, leading the Trust's preparation for regulatory inspections, managing compliance inspection actions, conducting quality self-assessment audits, and managing the Trust’s registration with the Care Quality Commission (CQC).
Will I receive training and support in this role?
Yes, you will receive training, support, and development in your career, including a comprehensive induction into the community service and a local induction for the specific role.
Are there flexible working options available for this position?
Yes, flexible working options are available for this role.
Is a car lease scheme offered for this position?
Yes, a car lease scheme is available, but only for positions classified as Band 5 and up.
What types of materials and presentations will I be responsible for providing?
You will be responsible for providing educational and developmental materials and presentations to senior managers and the Executive team regarding various aspects of the regulatory compliance framework.
How does this role contribute to patient care?
This role ensures that the Trust complies with regulatory requirements, which in turn helps to assure that high standards of clinical care are delivered to service users.
What resources are available for learning about the benefits of working for the Trust?
You can find detailed information about the benefits and working conditions by visiting the provided link: https://www.clch.nhs.uk/job/pay-and-benefits.
What is required in terms of skills, knowledge, and experience for this role?
Refer to the job description, person specification, and trust values for an outline of the specific skills, knowledge, and experience required for the position.
What is expected when participating in regulatory inspections?
The role involves leading the Trust's preparation for regulatory inspections and ensuring effective participation during these inspections to demonstrate compliance.