Emirates is a global airline based in Dubai, known for its extensive international flight network and high-quality passenger services. Their mission is to connect the world with their exceptional travel experiences, focusing on innovation, comfort, and customer satisfaction. Emirates aims to be the world's leading airline by delivering superior service and operational excellence, enhancing travel for people globally while promoting Dubai as a major travel hub.

Transportation

Emirates

Travel & Leisure

You need a degree, 8+ years HR experience (5+ in management), knowledge of German employment law, and fluency in German and English. Must have legal right to work in Germany.

You will support HR initiatives, advise managers on the employee lifecycle, implement corporate HR programs, manage payroll processes, enhance engagement, and handle employee relations.

Government & Politics

People, HR & Administration

Job Purpose * Support business initiatives which have significant people implications and ensure effective employee engagement through implementation of HR best practices and compliance with policies, procedures and local legislation. Provide creative and flexible HR solutions to support business growth whilst balancing the company’s interests and the business requirements. * Contribute to the Group HR Strategy and drive the implementation of local strategic and operational HR programs aligned with the company wide goals and in compliance with local legislation. * Partner, consult, and advise line managers on all stages of the employee life cycle including performance management, employee development, retention, training, recruitment, induction, employee relations, conflict management and Occupational Health and Safety. * Implement corporate HR initiatives such as the development of new systems and the introduction of new HR tools, services or benefits. Support the development of HR and corporate policy/processes by researching and analysing data, facilitating management buy-in, through management awareness and staff communication. Liaise with HR Compensation & Benefits teams on policy changes based on changes to the labour law and/or market practice for Germany. * Work closely with the finance team in the management of the local payroll and recommend improvements to management of time and attendance and payroll processes and systems. * Review and initiate process improvements to improve productivity and add value whilst improving the overall employee experience. * Participate in the annual pay review by researching and presenting any relevant information to HR Compensation & Benefits team to support cases for changes to pay scales, benefits and allowances. * Identify opportunities to enhance employee engagement and morale based on feedback from climate surveys, exit interviews etc., throughout the business by liaising with departmental managers to assist with productivity and retention, and building a positive working environment. * In liaison with the Senior HR Business Partner, handle all Employee Relations matters and actively participate in any relevant negotiations/meetings with the Works Councils & ensure compliance with the German Works Constitution Act. Qualifications & Experience * Educated to Degree level with at least 8 years’ experience in HR, with a minimum of 5 years at middle management level, preferably gained in a large multinational organisation. * Proven experience in performance management, change management, organisation design, recruitment, employee relations which must include dealing with Works Councils, and employee engagement. * Excellent knowledge of German employment law, and awareness of local ‘best practice’ in HR matters * Good knowledge of German Health & Safety legislation/ practice. * Proficiency in MS Office. * Good communication skills and fluency in verbal and written German and English essential. Information * Applicants must have the legal right to live and work in Germany. The Company will not provide assistance with obtaining work permits. Salary & Benefits Default text to be providedDefault text to be providedJoin our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers

Job Purpose * Support business initiatives which have significant people implications and ensure effective employee engagement through implementation of HR best practices and compliance with policies, procedures and local legislation. Provide creative and flexible HR solutions to support business growth whilst balancing the company’s interests and the business requirements. * Contribute to the Group HR Strategy and drive the implementation of local strategic and operational HR programs aligned with the company wide goals and in compliance with local legislation. * Partner, consult, and advise line managers on all stages of the employee life cycle including performance management, employee development, retention, training, recruitment, induction, employee relations, conflict management and Occupational Health and Safety. * Implement corporate HR initiatives such as the development of new systems and the introduction of new HR tools, services or benefits. Support the development of HR and corporate policy/processes by researching and analysing data, facilitating management buy-in, through management awareness and staff communication. Liaise with HR Compensation & Benefits teams on policy changes based on changes to the labour law and/or market practice for Germany. * Work closely with the finance team in the management of the local payroll and recommend improvements to management of time and attendance and payroll processes and systems. * Review and initiate process improvements to improve productivity and add value whilst improving the overall employee experience. * Participate in the annual pay review by researching and presenting any relevant information to HR Compensation & Benefits team to support cases for changes to pay scales, benefits and allowances. * Identify opportunities to enhance employee engagement and morale based on feedback from climate surveys, exit interviews etc., throughout the business by liaising with departmental managers to assist with productivity and retention, and building a positive working environment. * In liaison with the Senior HR Business Partner, handle all Employee Relations matters and actively participate in any relevant negotiations/meetings with the Works Councils & ensure compliance with the German Works Constitution Act.      Qualifications & Experience * Educated to Degree level with at least 8 years’ experience in HR, with a minimum of 5 years at middle management level, preferably gained in a large multinational organisation. * Proven experience in performance management, change management, organisation design, recruitment, employee relations which must include dealing with Works Councils, and employee engagement. * Excellent knowledge of German employment law, and awareness of local ‘best practice’ in HR matters * Good knowledge of German Health & Safety legislation/ practice. * Proficiency in MS Office. * Good communication skills and fluency in verbal and written German and English essential.      Information * Applicants must have the legal right to live and work in Germany. The Company will not provide assistance with obtaining work permits.      Salary & BenefitsDefault text to be providedDefault text to be providedJoin our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers

HR Business Partner, Germany - Emirates

&lt;strong&gt;Job Purpose&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Support business initiatives which have significant people implications and ensure effective employee engagement through implementation of HR best practices and compliance with policies, procedures and local legislation. Provide creative and flexible HR solutions to support business growth whilst balancing the company’s interests and the business requirements.&lt;/li&gt;&lt;li&gt;Contribute to the Group HR Strategy and drive the implementation of local strategic and operational HR programs aligned with the company wide goals and in compliance with local legislation.&lt;/li&gt;&lt;li&gt;Partner, consult, and advise line managers on all stages of the employee life cycle including performance management, employee development, retention, training, recruitment, induction, employee relations, conflict management and Occupational Health and Safety. &lt;/li&gt;&lt;li&gt;Implement corporate HR initiatives such as the development of new systems and the introduction of new HR tools, services or benefits. Support the development of HR and corporate policy/processes by researching and analysing data, facilitating management buy-in, through management awareness and staff communication. Liaise with HR Compensation &amp;amp; Benefits teams on policy changes based on changes to the labour law and/or market practice for Germany.&lt;/li&gt;&lt;li&gt;Work closely with the finance team in the management of the local payroll and recommend improvements to management of time and attendance and payroll processes and systems.&lt;/li&gt;&lt;li&gt;Review and initiate process improvements to improve productivity and add value whilst improving the overall employee experience.&lt;/li&gt;&lt;li&gt;Participate in the annual pay review by researching and presenting any relevant information to HR Compensation &amp;amp; Benefits team to support cases for changes to pay scales, benefits and allowances. &lt;/li&gt;&lt;li&gt;Identify opportunities to enhance employee engagement and morale based on feedback from climate surveys, exit interviews etc., throughout the business by liaising with departmental managers to assist with productivity and retention, and building a positive working environment. &lt;/li&gt;&lt;li&gt;In liaison with the Senior HR Business Partner, handle all Employee Relations matters and actively participate in any relevant negotiations/meetings with the Works Councils &amp;amp; ensure compliance with the German Works Constitution Act.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications &amp;amp; Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Educated to Degree level with at least 8 years’ experience in HR, with a minimum of 5 years at middle management level, preferably gained in a large multinational organisation.&lt;/li&gt;&lt;li&gt;Proven experience in performance management, change management, organisation design, recruitment, employee relations which must include dealing with Works Councils, and employee engagement.&lt;/li&gt;&lt;li&gt;Excellent knowledge of German employment law, and awareness of local ‘best practice’ in HR matters&lt;/li&gt;&lt;li&gt;Good knowledge of German Health &amp;amp; Safety legislation/ practice.&lt;/li&gt;&lt;li&gt;Proficiency in MS Office.&lt;/li&gt;&lt;li&gt;Good communication skills and fluency in verbal and written German and English essential.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Information&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Applicants must have the legal right to live and work in Germany. The Company will not provide assistance with obtaining work permits.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Salary &amp;amp; Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Default text to be providedDefault text to be providedJoin our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers

HR Business Partner, Germany

You must have an Aircraft Maintenance apprenticeship, 5+ years of experience, or an Engineering License with 7 years in a reputable organization, and the right to work in India.

You will perform aircraft maintenance, assist with checks, promote safety, manage tasks efficiently, communicate defects, and ensure clean work areas for optimal operations.

Engineering

IT & Cybersecurity

Bangalore

Hyderabad

Pune

Mysore

Job Purpose Job Purpose The Aircraft Technician is responsible for carrying out maintenance tasks on Emirates and third party aircraft and components in accordance with laid down procedures and regulations. The Aircraft Technician will work as part of a team under the direction and guidance of the assigned Licensed Aircraft Engineer within the trade disciplines for which they have been trained Job Accountability To carry out routine aircraft/engine/component servicing/ maintenance and/or approved structural repairs compliant to manufacturers procedures whilst observing all safety procedures for fluid replenishment, aircraft refuelling, aircraft systems charging/servicing as required. To complete any component replacement and other maintenance activities as directed by immediate supervisor. This will include the ability to obtain and understand Aircraft Maintenance Manual (AMM), Illustrated Parts catalogue (IPC), Component Maintenance Manual (CMM) or other approved documentation required to carry out this task. Assist Licensed Aircraft Engineers in `Walk around Checks on arrival and prior to departure as directed by the assigned engineer, in trouble shooting, defect rectifications and carrying out modifications while also performing instructions contained in job card. Participate and promote in creating a safety culture in an effort to minimize accidents and highlight deficiencies/failures that can lead to such accidents. Ensure all work locations are kept clean and excellent housekeeping conditions are maintained. This includes being aware and communicating safety shortfalls. To avoid FOD will be vigilant in ensuring work areas (including the ramp), vehicles, stands, lockers and that toolboxes are regularly audited, maintained and kept clean. Should be fully conversant with airport safety regulations including holding and maintaining an airport driving permit. Should be fully conversant with airport manoeuvring area requirements and be able to comply. Work closely with supervisor, through the PM review system to agree on development plans including training, strengths and weaknesses and time frames for completion. Grooming standards maintained and attendance to be maintained. Ensure prompt attendance to all allocated tasks with the intent to maximize the ground time and avoid operational delays/ disruptions. This will include obtaining aircraft/ component status brief from LAEs/ reports and preparing accordingly. Should be able to communicate any aircraft/ component/ structural defects found to the LAE in an expedient manner and ensure during shift handovers all required information is clearly passed to the staff taking over before leaving the said aircraft/ workshop. Qualifications Qualifications & Experience Apprenticeship in Aircraft Maintenance Experience 5+ years Engineering, Other Knowledge/skills Apprenticeship in Aircraft Maintenance or equivalent training with a reputable airline or an approved aircraft maintenance organisation or Engineering Aircraft Maintenance License (with 7 years experience). Note : Please note you MUST have the right to work and live in India.

Job PurposeJob PurposeThe Aircraft Technician is responsible for carrying out maintenance tasks on Emirates and third party aircraft and components in accordance with laid down procedures and regulations. The Aircraft Technician will work as part of a team under the direction and guidance of the assigned Licensed Aircraft Engineer within the trade disciplines for which they have been trainedJob AccountabilityTo carry out routine aircraft/engine/component servicing/ maintenance and/or approved structural repairs compliant to manufacturers procedures whilst observing all safety procedures for fluid replenishment, aircraft refuelling, aircraft systems charging/servicing as required.To complete any component replacement and other maintenance activities as directed by immediate supervisor. This will include the ability to obtain and understand Aircraft Maintenance Manual (AMM), Illustrated Parts catalogue (IPC), Component Maintenance Manual (CMM) or other approved documentation required to carry out this task.Assist Licensed Aircraft Engineers in `Walk around Checks on arrival and prior to departure as directed by the assigned engineer, in trouble shooting, defect rectifications and carrying out modifications while also performing instructions contained in job card.Participate and promote in creating a safety culture in an effort to minimize accidents and highlight deficiencies/failures that can lead to such accidents. Ensure all work locations are kept clean and excellent housekeeping conditions are maintained. This includes being aware and communicating safety shortfalls. To avoid FOD will be vigilant in ensuring work areas (including the ramp), vehicles, stands, lockers and that toolboxes are regularly audited, maintained and kept clean.Should be fully conversant with airport safety regulations including holding and maintaining an airport driving permit. Should be fully conversant with airport manoeuvring area requirements and be able to comply.Work closely with supervisor, through the PM review system to agree on development plans including training, strengths and weaknesses and time frames for completion. Grooming standards maintained and attendance to be maintained.Ensure prompt attendance to all allocated tasks with the intent to maximize the ground time and avoid operational delays/ disruptions. This will include obtaining aircraft/ component status brief from LAEs/ reports and preparing accordingly.Should be able to communicate any aircraft/ component/ structural defects found to the LAE in an expedient manner and ensure during shift handovers all required information is clearly passed to the staff taking over before leaving the said aircraft/ workshop.QualificationsQualifications & ExperienceApprenticeship in Aircraft MaintenanceExperience5+ years Engineering, OtherKnowledge/skillsApprenticeship in Aircraft Maintenance or equivalent training with a reputableairline or an approved aircraft maintenance organisation or Engineering Aircraft Maintenance License (with 7 years experience).Note : Please note you MUST have the right to work and live in India.

AIRCRAFT TECHNICIAN - BANGALORE - Emirates

&lt;strong&gt;Job Purpose&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Job Purpose&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The Aircraft Technician is responsible for carrying out maintenance tasks on Emirates and third party aircraft and components in accordance with laid down procedures and regulations. The Aircraft Technician will work as part of a team under the direction and guidance of the assigned Licensed Aircraft Engineer within the trade disciplines for which they have been trained&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Accountability&lt;br&gt;&lt;br&gt;&lt;/strong&gt;To carry out routine aircraft/engine/component servicing/ maintenance and/or approved structural repairs compliant to manufacturers procedures whilst observing all safety procedures for fluid replenishment, aircraft refuelling, aircraft systems charging/servicing as required.&lt;br&gt;&lt;br&gt;To complete any component replacement and other maintenance activities as directed by immediate supervisor. This will include the ability to obtain and understand Aircraft Maintenance Manual (AMM), Illustrated Parts catalogue (IPC), Component Maintenance Manual (CMM) or other approved documentation required to carry out this task.&lt;br&gt;&lt;br&gt;Assist Licensed Aircraft Engineers in `Walk around Checks on arrival and prior to departure as directed by the assigned engineer, in trouble shooting, defect rectifications and carrying out modifications while also performing instructions contained in job card.&lt;br&gt;&lt;br&gt;Participate and promote in creating a safety culture in an effort to minimize accidents and highlight deficiencies/failures that can lead to such accidents. Ensure all work locations are kept clean and excellent housekeeping conditions are maintained. This includes being aware and communicating safety shortfalls. To avoid FOD will be vigilant in ensuring work areas (including the ramp), vehicles, stands, lockers and that toolboxes are regularly audited, maintained and kept clean.&lt;br&gt;&lt;br&gt;Should be fully conversant with airport safety regulations including holding and maintaining an airport driving permit. Should be fully conversant with airport manoeuvring area requirements and be able to comply.&lt;br&gt;&lt;br&gt;Work closely with supervisor, through the PM review system to agree on development plans including training, strengths and weaknesses and time frames for completion. Grooming standards maintained and attendance to be maintained.&lt;br&gt;&lt;br&gt;Ensure prompt attendance to all allocated tasks with the intent to maximize the ground time and avoid operational delays/ disruptions. This will include obtaining aircraft/ component status brief from LAEs/ reports and preparing accordingly.&lt;br&gt;&lt;br&gt;Should be able to communicate any aircraft/ component/ structural defects found to the LAE in an expedient manner and ensure during shift handovers all required information is clearly passed to the staff taking over before leaving the said aircraft/ workshop.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Qualifications &amp;amp; Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Apprenticeship in Aircraft Maintenance&lt;br&gt;&lt;br&gt;&lt;strong&gt;Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt; 5+ years Engineering, Other&lt;br&gt;&lt;br&gt;&lt;strong&gt;Knowledge/skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Apprenticeship in Aircraft Maintenance or equivalent training with a reputable&lt;br&gt;&lt;br&gt;airline or an approved aircraft maintenance organisation or Engineering Aircraft Maintenance License (with 7 years experience).&lt;br&gt;&lt;br&gt;&lt;strong&gt;Note : &lt;/strong&gt;Please note you MUST have the right to work and live in India.

AIRCRAFT TECHNICIAN - BANGALORE

You should have 3+ years in sales, a graduate degree, airline/travel contact center experience, knowledge of fares/ticketing, and PC skills. Must be eligible to live and work in India.

You will sell Emirates tickets, assist customers with travel plans, provide service excellence, comply with procedures, train team members, and report on sales and customer data.

Customer Relations

Sales & Business Development

Kolkata

Job Purpose * JOB PURPOSE To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives * JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS * Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively convert sales. Sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set quality standards are achieved for all customer interactions. * Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. * Actively enhance Emirates revenue earnings by providing options to customers on all products and services such as Skywards membership (Skywards related queries), Skywards Cash plus miles, Dubai stopovers, upsells and increase ancillary revenue to achieve sales revenue targets. * Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained. * Ensure all process and procedures followed are always compliant with General Data Protection Regulation laws. Customer data to be secured and maintained as per set organizational standards. * Deputise for the Customer Sales and Service Team Leader in their absence. Extend support and be an active team member, aiding the station and organisational goals and objectives. Retail Office Only * Ensure that all Retail office process and procedures are maintained and in accordance with the organisation standards. * Timely reporting of specific retail activities, customer walk-in and revenue data with the concerned internal stakeholders. * Ensure the station is compliant with our Global Retail office standards through monitoring and highlighting any deviations with the team leader and manager. Qualifications & Experience Experience : Commercial/Sales.Other 3+ Years Knowledge/Skills Graduate Experience in a contact centre or reservations office environment within the airline or travel industry. Knowledge/skills Knowledge of contact centre and airline/travel industry procedures and methodology. Knowledge of standard Fares and Ticketing, Skywards and relevant reservations systems. PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail. Must have the right to live and work in India.

Job Purpose * JOB PURPOSE      To provide the highest level of service in order to sell Emirates airline tickets and services and to assistcustomers with managing their travel plans. Assist Team Leader and support Customer Service & SalesAgents. Work as part of a team to achieve individual, station and network Commercial objectives * JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS * Ensure the highest standard of customer service is provided to Emirates customers, provide them with      details on Emirates fares and actively convert sales. Sell related products by identifying customerneeds through rapport building, actively seeking out sales opportunities and promoting all Emirates relatedproducts. Ensure set quality standards are achieved for all customer interactions. * Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are      incorporated and that the customer request is met in order to provide them with excellent service. Highlightto customers the relevant requirements covering their journey such as passport, visa & health requirementsand other details such as check-in place and time. * Actively enhance Emirates revenue earnings by providing options to customers on all products and services      such as Skywards membership (Skywards related queries), Skywards Cash plus miles, Dubai stopovers, upsells and increase ancillary revenue to achieve sales revenue targets. * Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained. * Ensure all process and procedures followed are always compliant with General Data Protection Regulation laws. Customer data to be secured and maintained as per set organizational standards. * Deputise for the Customer Sales and Service Team Leader in their absence. Extend support and be an active team member, aiding the station and organisational goals and objectives.      Retail Office Only * Ensure that all Retail office process and procedures are maintained and in accordance with the organisation standards. * Timely reporting of specific retail activities, customer walk-in and revenue data with the concerned internal stakeholders. * Ensure the station is compliant with our Global Retail office standards through monitoring and highlighting any deviations with the team leader and manager.      Qualifications & ExperienceExperience :Commercial/Sales.Other 3+ YearsKnowledge/SkillsGraduateExperience in a contact centre or reservations office environment within the airline or travel industry.Knowledge/skillsKnowledge of contact centre and airline/travel industry procedures and methodology.Knowledge of standard Fares and Ticketing, Skywards and relevant reservations systems.PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.Must have the right to live and work in India.

SENIOR CUSTOMER SALES & SERVICE AGENT- CHENNAI - Emirates

&lt;strong&gt;Job Purpose&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; JOB PURPOSE&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;To provide the highest level of service in order to sell Emirates airline tickets and services and to assist&lt;br&gt;&lt;br&gt;customers with managing their travel plans. Assist Team Leader and support Customer Service &amp;amp; Sales&lt;br&gt;&lt;br&gt;Agents. Work as part of a team to achieve individual, station and network Commercial objectives&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS&lt;/li&gt;&lt;li&gt; Ensure the highest standard of customer service is provided to Emirates customers, provide them with&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;details on Emirates fares and actively convert sales. Sell related products by identifying customer&lt;br&gt;&lt;br&gt;needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related&lt;br&gt;&lt;br&gt;products. Ensure set quality standards are achieved for all customer interactions.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;incorporated and that the customer request is met in order to provide them with excellent service. Highlight&lt;br&gt;&lt;br&gt;to customers the relevant requirements covering their journey such as passport, visa &amp;amp; health requirements&lt;br&gt;&lt;br&gt;and other details such as check-in place and time.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Actively enhance Emirates revenue earnings by providing options to customers on all products and services&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;such as Skywards membership (Skywards related queries), Skywards Cash plus miles, Dubai stopovers, upsells and increase ancillary revenue to achieve sales revenue targets.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained. &lt;/li&gt;&lt;li&gt;Ensure all process and procedures followed are always compliant with General Data Protection Regulation laws. Customer data to be secured and maintained as per set organizational standards. &lt;/li&gt;&lt;li&gt;Deputise for the Customer Sales and Service Team Leader in their absence. Extend support and be an active team member, aiding the station and organisational goals and objectives.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Retail Office Only&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Ensure that all Retail office process and procedures are maintained and in accordance with the organisation standards. &lt;/li&gt;&lt;li&gt;Timely reporting of specific retail activities, customer walk-in and revenue data with the concerned internal stakeholders. &lt;/li&gt;&lt;li&gt;Ensure the station is compliant with our Global Retail office standards through monitoring and highlighting any deviations with the team leader and manager. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications &amp;amp; Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Experience :&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Commercial/Sales.Other 3+ Years&lt;br&gt;&lt;br&gt;&lt;strong&gt;Knowledge/Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Graduate&lt;br&gt;&lt;br&gt;Experience in a contact centre or reservations office environment within the airline or travel industry.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Knowledge/skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Knowledge of contact centre and airline/travel industry procedures and methodology.&lt;br&gt;&lt;br&gt;Knowledge of standard Fares and Ticketing, Skywards and relevant reservations systems.&lt;br&gt;&lt;br&gt;PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.&lt;br&gt;&lt;br&gt;Must have the right to live and work in India.

SENIOR CUSTOMER SALES &amp; SERVICE AGENT- CHENNAI

SENIOR CUSTOMER SALES & SERVICE AGENT- CHENNAI

You need a degree, 2 years in Cargo/Airline ops, knowledge of Dangerous Goods and Weight & Balance, PC skills, fluency in English and local language, and work rights in India.

You will ensure quality customer service, monitor GHA operations, prepare load plans, verify documentation and charges, process cargo reservations, and support during disruptions.

Logistics

Delhi

New Delhi

Gurgaon

Faridabad

Ghaziabad

Job Purpose JOB PURPOSE Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA. Job Accountabilities * Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including adherence to load plan and ensuring all safety and operational procedures are adhered to. * Monitor GHA ramp activities on both inbound and outbound flights to ensure load reconciliation as per the CPM / GOI, and correct handling of shipments requiring special attention - AVI / HUM / PER / VAL etc. * Monitor import cargo receipt and breakdown; resolving any related issues in a timely manner. * Prepare load plans for outbound flights ensuring optimum utilisation of capacity. Ensure all transit and destination requirements are adhered to for special cargo including AVI / HUM / PER / VAL etc. * Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulations and company policies. Ensure timely and accurate submission of UWS to Load Control for outbound flights. * Verify shipment charges according to the appropriate product tariff, contract and adhoc rates to ensure revenue integrity. * Update flight handling reports including identification and monitoring of irregularities and discrepancies. Dispatch post flight information to the correct departments in a timely manner. * Process cargo reservations received by phone, email and direct FFR in a prompt and accurate manner for both air export and road feeder services. Resolve customer complaints where necessary. * Complete administrative duties as directed by the Cargo Supervisor/Officer, including ULD control, data entry, statistics and reports. ULD acquitals using LIC and transfer of units in Nomad. * Provide support as instructed to minimise the impact of changes resulting from scheduled disruptions, changes to booked passenger loads, aircraft upgrade sand downgrades and cargo offloads Qualifications & Experience Qualifications & Experience Graduate with a minimum of 2 years’ experience in a Cargo Operations or Airline environment Knowledge/skills * Knowledge of Dangerous Goods regulations * Knowledge of Weight & Balance procedures * PC based skills including Microsoft Word/ Excel/ E-mail. Fluency in English and the language of the country you are working is essential. Other job related information * Shift pattern * The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment. Must have the right to live and work in India. Salary & Benefits Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careersext to be provided

Job PurposeJOB PURPOSEProvide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.Job Accountabilities * Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including adherence to load plan and ensuring all safety and operational procedures are adhered to. * Monitor GHA ramp activities on both inbound and outbound flights to ensure load reconciliation as per the CPM / GOI, and correct handling of shipments requiring special attention - AVI / HUM / PER / VAL etc. * Monitor import cargo receipt and breakdown; resolving any related issues in a timely manner. * Prepare load plans for outbound flights ensuring optimum utilisation of capacity. Ensure all transit and destination requirements are adhered to for special cargo including AVI / HUM / PER / VAL etc. * Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulations and company policies. Ensure timely and accurate submission of UWS to Load Control for outbound flights. * Verify shipment charges according to the appropriate product tariff, contract and adhoc rates to ensure revenue integrity. * Update flight handling reports including identification and monitoring of irregularities and discrepancies. Dispatch post flight information to the correct departments in a timely manner. * Process cargo reservations received by phone, email and direct FFR in a prompt and accurate manner for both air export and road feeder services. Resolve customer complaints where necessary. * Complete administrative duties as directed by the Cargo Supervisor/Officer, including ULD control, data entry, statistics and reports. ULD acquitals using LIC and transfer of units in Nomad. * Provide support as instructed to minimise the impact of changes resulting from scheduled disruptions, changes to booked passenger loads, aircraft upgrade sand downgrades and cargo offloads      Qualifications & ExperienceQualifications & ExperienceGraduate with a minimum of 2 years’ experience in a Cargo Operations or Airline environmentKnowledge/skills * Knowledge of Dangerous Goods regulations * Knowledge of Weight & Balance procedures * PC based skills including Microsoft Word/ Excel/ E-mail.      Fluency in English and the language of the country you are working is essential.Other job related information * Shift pattern * The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.      Must have the right to live and work in India.Salary & BenefitsJoin our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careersext to be provided

Cargo Assistant (DEL) - Emirates

&lt;strong&gt;Job Purpose&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;JOB PURPOSE&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Accountabilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including adherence to load plan and ensuring all safety and operational procedures are adhered to.&lt;/li&gt;&lt;li&gt;Monitor GHA ramp activities on both inbound and outbound flights to ensure load reconciliation as per the CPM / GOI, and correct handling of shipments requiring special attention - AVI / HUM / PER / VAL etc.&lt;/li&gt;&lt;li&gt;Monitor import cargo receipt and breakdown; resolving any related issues in a timely manner.&lt;/li&gt;&lt;li&gt;Prepare load plans for outbound flights ensuring optimum utilisation of capacity. Ensure all transit and destination requirements are adhered to for special cargo including AVI / HUM / PER / VAL etc.&lt;/li&gt;&lt;li&gt;Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulations and company policies. Ensure timely and accurate submission of UWS to Load Control for outbound flights.&lt;/li&gt;&lt;li&gt;Verify shipment charges according to the appropriate product tariff, contract and adhoc rates to ensure revenue integrity.&lt;/li&gt;&lt;li&gt;Update flight handling reports including identification and monitoring of irregularities and discrepancies. Dispatch post flight information to the correct departments in a timely manner.&lt;/li&gt;&lt;li&gt;Process cargo reservations received by phone, email and direct FFR in a prompt and accurate manner for both air export and road feeder services. Resolve customer complaints where necessary. &lt;/li&gt;&lt;li&gt;Complete administrative duties as directed by the Cargo Supervisor/Officer, including ULD control, data entry, statistics and reports. ULD acquitals using LIC and transfer of units in Nomad.&lt;/li&gt;&lt;li&gt;Provide support as instructed to minimise the impact of changes resulting from scheduled disruptions, changes to booked passenger loads, aircraft upgrade sand downgrades and cargo offloads&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications &amp;amp; Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Qualifications &amp;amp; Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Graduate with a minimum of 2 years’ experience in a Cargo Operations or Airline environment&lt;br&gt;&lt;br&gt;&lt;strong&gt;Knowledge/skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Knowledge of Dangerous Goods regulations&lt;/li&gt;&lt;li&gt; Knowledge of Weight &amp;amp; Balance procedures&lt;/li&gt;&lt;li&gt; PC based skills including Microsoft Word/ Excel/ E-mail.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Fluency in English and the language of the country you are working is essential.&lt;br&gt;&lt;br&gt;Other job related information&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Shift pattern&lt;/li&gt;&lt;li&gt; The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Must have the right to live and work in India.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Salary &amp;amp; Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careersext to be provided

Emirates

Mission