Emirates is a global airline based in Dubai, known for its extensive international flight network and high-quality passenger services. Their mission is to connect the world with their exceptional travel experiences, focusing on innovation, comfort, and customer satisfaction. Emirates aims to be the world's leading airline by delivering superior service and operational excellence, enhancing travel for people globally while promoting Dubai as a major travel hub.

Transportation

Emirates

Travel & Leisure

You need 5+ years recruitment experience or 2+ years plus a degree, strong interview skills, strategic relationship building, recruitment metrics expertise, and familiarity with HR databases.

You will plan recruitment strategies, manage cabin crew campaigns, source candidates, recommend selection methods, build relationships, provide market insights, engage with schools, oversee agencies, and handle admin tasks.

Sales & Business Development

People, HR & Administration

Toronto

Job Purpose As part of the Cabin Crew recruitment team your role will deliver a seamless recruitment experience for the Emirates Group in country (Toronto), from sourcing to hiring, ensuring candidates align with our values and are capable of excelling in their roles. This is an exciting time of transformational change, offering a unique opportunity to shape the future of our workforce as part of the fast-paced team. Key Responsibilities * Plan & Execute: Develop yearly recruitment plans for assigned departments. * Campaign Support: Manage volume recruitment for Cabin Crew both locally and globally. * Strategic Sourcing: Collaborate to choose the best recruitment channels (IVN, job boards, LinkedIn, etc.) and leverage technology to identify top candidates. * Selection Expertise: Recommend and implement effective recruitment methodologies (e.g., assessment centres) and guide hiring managers in making informed decisions. * Relationship Building: Maintain professional relationships both internally and externally, including candidates, ensuring a positive experience and adherence to best practices. * Market Insight: Provide regional expertise on market trends and employment practices to promote Emirates as an employer of choice. * Continuous Improvement: Offer insights and recommendations to enhance recruitment performance and efficiency. * Community Engagement: Engage with hospitality schools and represent Emirates at career events. * Agency Management: Oversee recruitment agencies to ensure they uphold Emirates Group's standards and brand image. * Administrative Support: Handle all recruitment-related administrative tasks efficiently. Qualifications & Experience * 12 yrs schooling or equivalent and +5 years of recruitment experience in-house or agency recruiter * OR Degree or Honours (12+3 or equivalent) and + 2 years of recruitment experience (in-house or agency) or 2+ years as Cabin Crew Knowledge/skills * Desirable: CIPD or any other HR professional certification * Must be able to travel to cover recruitment campaigns. * Experience with various selection processes (Digital Assessments, video interviewing, telephone interviewing, reference checks) * Ability to conduct interviews using a behavioural competency framework * Ability to organise skills assessment centres (In tray activities, work samples, presentation topics) * Ability to formulate and maintain strategic relationships with local partnership organisations i.e. hospitality schools and recruitment agencies * In depth understanding for regional best practice and recruitment trends within their chosen region, with demonstrable experience for driving performance improvement * Demonstrable experience of using dashboard tools to monitor key recruitment metrics, enabling informed decision-making and timely adjustments to strategies. * Keen eye for detail to ensure accuracy in all processes. * Familiarity with HR databases, ATS systems and CMS Systems * Excellent communication skills (written and verbal), and fluent in English. Additional languages are desirable. Salary & Benefits Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

Job PurposeAs part of the Cabin Crew recruitment team your role will deliver a seamless recruitment experience for the Emirates Group in country (Toronto), from sourcing to hiring, ensuring candidates align with our values and are capable of excelling in their roles. This is an exciting time of transformational change, offering a unique opportunity to shape the future of our workforce as part of the fast-paced team.Key Responsibilities * Plan & Execute: Develop yearly recruitment plans for assigned departments. * Campaign Support: Manage volume recruitment for Cabin Crew both locally and globally. * Strategic Sourcing: Collaborate to choose the best recruitment channels (IVN, job boards, LinkedIn, etc.) and leverage technology to identify top candidates. * Selection Expertise: Recommend and implement effective recruitment methodologies (e.g., assessment centres) and guide hiring managers in making informed decisions. * Relationship Building: Maintain professional relationships both internally and externally, including candidates, ensuring a positive experience and adherence to best practices. * Market Insight: Provide regional expertise on market trends and employment practices to promote Emirates as an employer of choice. * Continuous Improvement: Offer insights and recommendations to enhance recruitment performance and efficiency. * Community Engagement: Engage with hospitality schools and represent Emirates at career events. * Agency Management: Oversee recruitment agencies to ensure they uphold Emirates Group's standards and brand image. * Administrative Support: Handle all recruitment-related administrative tasks efficiently.      Qualifications & Experience * 12 yrs schooling or equivalent and +5 years of recruitment experience in-house or agency recruiter * OR Degree or Honours (12+3 or equivalent) and + 2 years of recruitment experience (in-house or agency) or 2+ years as Cabin Crew      Knowledge/skills * Desirable: CIPD or any other HR professional certification * Must be able to travel to cover recruitment campaigns. * Experience with various selection processes (Digital Assessments, video interviewing, telephone interviewing, reference checks) * Ability to conduct interviews using a behavioural competency framework * Ability to organise skills assessment centres (In tray activities, work samples, presentation topics) * Ability to formulate and maintain strategic relationships with local partnership organisations i.e. hospitality schools and recruitment agencies * In depth understanding for regional best practice and recruitment trends within their chosen region, with demonstrable experience for driving performance improvement * Demonstrable experience of using dashboard tools to monitor key recruitment metrics, enabling informed decision-making and timely adjustments to strategies. * Keen eye for detail to ensure accuracy in all processes. * Familiarity with HR databases, ATS systems and CMS Systems * Excellent communication skills (written and verbal), and fluent in English. Additional languages are desirable.      Salary & BenefitsJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

Recruitment Advisor - Toronto - Emirates

&lt;strong&gt;Job Purpose&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As part of the Cabin Crew recruitment team your role will deliver a seamless recruitment experience for the Emirates Group in country (Toronto), from sourcing to hiring, ensuring candidates align with our values and are capable of excelling in their roles. This is an exciting time of transformational change, offering a unique opportunity to shape the future of our workforce as part of the fast-paced team.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Plan &amp;amp; Execute: Develop yearly recruitment plans for assigned departments.&lt;/li&gt;&lt;li&gt;Campaign Support: Manage volume recruitment for Cabin Crew both locally and globally.&lt;/li&gt;&lt;li&gt;Strategic Sourcing: Collaborate to choose the best recruitment channels (IVN, job boards, LinkedIn, etc.) and leverage technology to identify top candidates.&lt;/li&gt;&lt;li&gt;Selection Expertise: Recommend and implement effective recruitment methodologies (e.g., assessment centres) and guide hiring managers in making informed decisions.&lt;/li&gt;&lt;li&gt;Relationship Building: Maintain professional relationships both internally and externally, including candidates, ensuring a positive experience and adherence to best practices.&lt;/li&gt;&lt;li&gt;Market Insight: Provide regional expertise on market trends and employment practices to promote Emirates as an employer of choice.&lt;/li&gt;&lt;li&gt;Continuous Improvement: Offer insights and recommendations to enhance recruitment performance and efficiency.&lt;/li&gt;&lt;li&gt;Community Engagement: Engage with hospitality schools and represent Emirates at career events.&lt;/li&gt;&lt;li&gt;Agency Management: Oversee recruitment agencies to ensure they uphold Emirates Group's standards and brand image.&lt;/li&gt;&lt;li&gt;Administrative Support: Handle all recruitment-related administrative tasks efficiently.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications &amp;amp; Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;12 yrs schooling or equivalent and +5 years of recruitment experience in-house or agency recruiter&lt;/li&gt;&lt;li&gt;OR Degree or Honours (12+3 or equivalent) and + 2 years of recruitment experience (in-house or agency) or 2+ years as Cabin Crew &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Knowledge/skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Desirable: CIPD or any other HR professional certification&lt;/li&gt;&lt;li&gt;Must be able to travel to cover recruitment campaigns.&lt;/li&gt;&lt;li&gt;Experience with various selection processes (Digital Assessments, video interviewing, telephone interviewing, reference checks)&lt;/li&gt;&lt;li&gt;Ability to conduct interviews using a behavioural competency framework&lt;/li&gt;&lt;li&gt;Ability to organise skills assessment centres (In tray activities, work samples, presentation topics)&lt;/li&gt;&lt;li&gt;Ability to formulate and maintain strategic relationships with local partnership organisations i.e. hospitality schools and recruitment agencies&lt;/li&gt;&lt;li&gt;In depth understanding for regional best practice and recruitment trends within their chosen region, with demonstrable experience for driving performance improvement&lt;/li&gt;&lt;li&gt;Demonstrable experience of using dashboard tools to monitor key recruitment metrics, enabling informed decision-making and timely adjustments to strategies.&lt;/li&gt;&lt;li&gt;Keen eye for detail to ensure accuracy in all processes.&lt;/li&gt;&lt;li&gt;Familiarity with HR databases, ATS systems and CMS Systems&lt;/li&gt;&lt;li&gt;Excellent communication skills (written and verbal), and fluent in English. Additional languages are desirable.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Salary &amp;amp; Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

Recruitment Advisor - Toronto

You need 12 years of schooling, 1+ year in administration, office experience, and proficiency in Word and Excel. Arabic is required for EK Engineering.

You will sort and distribute documents, maintain files, order supplies, provide administration support, manage appointment schedules, and offer driving services to department heads.

Facilities Management

Kolkata

Job Purpose JOB PURPOSE To provide basic administrative or general office support. This role is typically focused on the completion of standardised tasks and work routines. Job Accountabilities Pack, sort and distribute documents/mail items in an organised and timely manner, ensuring this is done as per agreed guidelines and pre-defined procedures, where relevant. Highlight discrepancies or exceptions to the supervisor. Prepare standard documents for distribution to internal and external departments as per department requirements. This includes photocopying, collating, scanning, faxing, laminating, binding etc. Maintain general logs or standard reports as per department requirements, forwarding for or obtaining management approval where required. Ensure information is accurate and up to date. This includes basic data entry for timekeeping, forms, applications etc. Maintain files as per department requirements. Ensure filing is organised and up to date, discarding or recycling outdated documents outside of the storage period. Ensure hardware assets are in working order (photocopier, telephones, fax etc). Order and maintain office stationary supplies, keeping logs of all transactions. Provide routine services, including typing, tracking appointments and contacting clients, as well as providing general office administration assistance. Update section staff members on various issues such as meetings, interviews, tests etc. Provide driving services for the department heads and maintain company vehicle. Qualifications Qualifications & Experience 12 Years schooling or equivalent Administration. General administration - 1 year or more Knowledge/Skills Experience in an administrative or office environment. Knowledge/skills Computer literate with working knowledge of Word, Excel etc. Other languages besides English: Arabic for EK Engineering Salary & Benefits Default text to be providedDefault text to be providedDefault text to be provided

Job PurposeJOB PURPOSETo provide basic administrative or general office support. This role is typically focused on the completionof standardised tasks and work routines.Job AccountabilitiesPack, sort and distribute documents/mail items in an organised and timely manner, ensuring this is done asper agreed guidelines and pre-defined procedures, where relevant. Highlight discrepancies or exceptions tothe supervisor.Prepare standard documents for distribution to internal and external departments as per departmentrequirements. This includes photocopying, collating, scanning, faxing, laminating, binding etc.Maintain general logs or standard reports as per department requirements, forwarding for or obtainingmanagement approval where required. Ensure information is accurate and up to date. This includes basicdata entry for timekeeping, forms, applications etc.Maintain files as per department requirements. Ensure filing is organised and up to date, discarding orrecycling outdated documents outside of the storage period.Ensure hardware assets are in working order (photocopier, telephones, fax etc).Order and maintain office stationary supplies, keeping logs of all transactions.Provide routine services, including typing, tracking appointments and contacting clients, as well as providinggeneral office administration assistance. Update section staff members on various issues such as meetings,interviews, tests etc.Provide driving services for the department heads and maintain company vehicle.QualificationsQualifications & Experience12 Years schooling or equivalentAdministration. General administration - 1 year or moreKnowledge/SkillsExperience in an administrative or office environment.Knowledge/skillsComputer literate with working knowledge of Word, Excel etc.Other languages besides English: Arabic for EK EngineeringSalary & BenefitsDefault text to be providedDefault text to be providedDefault text to be provided

Junior Office Assistant (MAA) - Emirates

Junior Office Assistant (MAA)

You need over a year’s experience in hospitality, a positive attitude, high school diploma, fluent English, height of at least 160cm, no visible tattoos, and must meet UAE visa requirements.

You will assist customers, ensure safety, manage services, and uphold security procedures while providing excellent support during flights.

Customer Relations

Hospitality & Retail

Nottingham

Job Purpose A personality that shines, the ability to adapt to any situation and make people feel at ease. These are a few of the qualities we’re looking for in our cabin crew. As the face of Emirates, you’ll be the person customers turn to for help and direction when they fly with us, so you need to be friendly, observant and able to provide the right support. Being a member of the cabin crew is so much more than a service role - safety is our highest priority. You’ll need to lead confidently and take control when it comes to managing aircraft services, security, and safety procedures. This comes from the world-class learning experience our crew receive at our state-of-the-art facility in Dubai. Qualifications & Experience Here are some other things we look for in our cabin crew: * You’ve had more than a year’s experience in hospitality/customer service * You have a positive attitude and the natural ability to provide excellent service in a team environment, dealing with people from many cultures * Your minimum qualification is high school graduate (Grade 12) * You need to be fluent in written and spoken English (ability to speak another language is an advantage) * You’re at least 160cm tall and can reach 212 cm while standing on tiptoes, to enable you to reach emergency equipment on all aircraft types * No visible tattoos while you’re in Emirates cabin crew uniform (without covering them with bandages or cosmetics) * As Emirates cabin crew, you’ll be based in Dubai and will need to meet the UAE's employment visa requirements Aside from the requirements of the role, you should be determined to always perform to the highest standards, focus on being solution oriented, and be able to manage a demanding work schedule. You should have the ability to deliver an authentic experience to our customers. You’ll be culturally aware and reflect the Emirates personality - professional, empathetic, progressive, visionary and cosmopolitan. Before clicking the Apply button, please keep the following documents ready to submit with your application: * Recent CV in English * Recent photo Salary & Benefits Your pay is made up of three components: 1. a fixed basic salary, 2. an hourly pay for operated flights and 3. an overseas meal allowance. Basic salary = AED 4,430 / month, Flying Pay = AED 63.75 / hour based on avg. 80-100 hours / month, Average Total Pay = AED 10,170 / month (~USD 2,770, EUR 2,710 or GBP 2,280). * These are approximate numbers for Grade II (Economy Class). Meal allowances for night stops are credited to the salary in arrears the following month. Hotel accommodation as well as transport to and from the airport is provided by the company.

Job PurposeA personality that shines, the ability to adapt to any situation and make people feel at ease. These are a few of the qualities we’re looking for in our cabin crew.As the face of Emirates, you’ll be the person customers turn to for help and direction when they fly with us, so you need to be friendly, observant and able to provide the right support.Being a member of the cabin crew is so much more than a service role - safety is our highest priority. You’ll need to lead confidently and take control when it comes to managing aircraft services, security, and safety procedures. This comes from the world-class learning experience our crew receive at our state-of-the-art facility in Dubai.Qualifications & ExperienceHere are some other things we look for in our cabin crew: * You’ve had more than a year’s experience in hospitality/customer service * You have a positive attitude and the natural ability to provide excellent service in a team environment, dealing with people from many cultures * Your minimum qualification is high school graduate (Grade 12) * You need to be fluent in written and spoken English (ability to speak another language is an advantage) * You’re at least 160cm tall and can reach 212 cm while standing on tiptoes, to enable you to reach emergency equipment on all aircraft types * No visible tattoos while you’re in Emirates cabin crew uniform (without covering them with bandages or cosmetics) * As Emirates cabin crew, you’ll be based in Dubai and will need to meet the UAE's employment visa requirementsAside from the requirements of the role, you should be determined to always perform to the highest standards, focus on being solution oriented, and be able to manage a demanding work schedule. You should have the ability to deliver an authentic experience to our customers. You’ll be culturally aware and reflect the Emirates personality - professional, empathetic, progressive, visionary and cosmopolitan.Before clicking the Apply button, please keep the following documents ready to submit with your application: * Recent CV in English * Recent photoSalary & BenefitsYour pay is made up of three components: 1. a fixed basic salary, 2. an hourly pay for operated flights and 3. an overseas meal allowance.Basic salary = AED 4,430 / month,Flying Pay = AED 63.75 / hour based on avg. 80-100 hours / month,Average Total Pay = AED 10,170 / month (~USD 2,770, EUR 2,710 or GBP 2,280).* These are approximate numbers for Grade II (Economy Class).Meal allowances for night stops are credited to the salary in arrears the following month.Hotel accommodation as well as transport to and from the airport is provided by the company.

Cabin Crew Opportunities (Dubai Based, Relocation Provided) - Emirates

&lt;p&gt;&lt;strong&gt;Job Purpose&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;A personality that shines, the ability to adapt to any situation and make people feel at ease. These are a few of the qualities we’re looking for in our cabin crew.&lt;/p&gt;&lt;p&gt;As the face of Emirates, you’ll be the person customers turn to for help and direction when they fly with us, so you need to be friendly, observant and able to provide the right support.&lt;/p&gt;&lt;p&gt;Being a member of the cabin crew is so much more than a service role - safety is our highest priority. You’ll need to lead confidently and take control when it comes to managing aircraft services, security, and safety procedures. This comes from the world-class learning experience our crew receive at our state-of-the-art facility in Dubai.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Qualifications &amp;amp; Experience&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Here are some other things we look for in our cabin crew:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;You’ve had more than a year’s experience in hospitality/customer service&lt;/li&gt;&lt;li&gt;You have a positive attitude and the natural ability to provide excellent service in a team environment, dealing with people from many cultures&lt;/li&gt;&lt;li&gt;Your minimum qualification is high school graduate (Grade 12)&lt;/li&gt;&lt;li&gt;You need to be fluent in written and spoken English (ability to speak another language is an advantage)&lt;/li&gt;&lt;li&gt;You’re at least 160cm tall and can reach 212 cm while standing on tiptoes, to enable you to reach emergency equipment on all aircraft types&lt;/li&gt;&lt;li&gt;No visible tattoos while you’re in Emirates cabin crew uniform (without covering them with bandages or cosmetics)&lt;/li&gt;&lt;li&gt;As Emirates cabin crew, you’ll be based in Dubai and will need to meet the UAE's employment visa requirements&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Aside from the requirements of the role, you should be determined to always perform to the highest standards, focus on being solution oriented, and be able to manage a demanding work schedule. You should have the ability to deliver an authentic experience to our customers. You’ll be culturally aware and reflect the Emirates personality - professional, empathetic, progressive, visionary and cosmopolitan.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Before clicking the Apply button, please keep the following &lt;strong&gt;documents&lt;/strong&gt; ready to submit with your application:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Recent CV in English&lt;/li&gt;&lt;li&gt;Recent photo&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Salary &amp;amp; Benefits&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Your pay is made up of three components:&lt;/p&gt;&lt;ol&gt;&lt;li&gt;a fixed basic salary,&lt;/li&gt;&lt;li&gt;an hourly pay for operated flights and&lt;/li&gt;&lt;li&gt;an overseas meal allowance.&lt;/li&gt;&lt;/ol&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Basic salary = AED 4,430 / month,&lt;/p&gt;&lt;p&gt;Flying Pay = AED 63.75 / hour based on avg. 80-100 hours / month,&lt;/p&gt;&lt;p&gt;Average Total Pay = AED 10,170 / month (~USD 2,770, EUR 2,710 or GBP 2,280).&lt;/p&gt;&lt;p&gt;* These are approximate numbers for Grade II (Economy Class).&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Meal allowances for night stops are credited to the salary in arrears the following month.&lt;/p&gt;&lt;p&gt;Hotel accommodation as well as transport to and from the airport is provided by the company.&lt;/p&gt;

Cabin Crew Opportunities (Dubai Based, Relocation Provided)

You must meet unspecified qualifications for the role, with an emphasis on skills relevant to cargo operations in a senior capacity.

You will manage cargo operations, ensure compliance with regulations, coordinate logistics, oversee documentation, and provide excellent customer service to ensure efficient cargo processing.

Logistics

Job Purpose NA Qualifications & Experience NA Salary & Benefits Default text to be providedDefault text to be providedDefault text to be provided

Job PurposeNAQualifications & ExperienceNASalary & BenefitsDefault text to be providedDefault text to be providedDefault text to be provided

SENIOR CARGO AGENT - CHENNAI - Emirates

&lt;strong&gt;Job Purpose&lt;br&gt;&lt;br&gt;&lt;/strong&gt;NA&lt;br&gt;&lt;br&gt;&lt;strong&gt;Qualifications &amp;amp; Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;NA&lt;br&gt;&lt;br&gt;&lt;strong&gt;Salary &amp;amp; Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Default text to be providedDefault text to be providedDefault text to be provided

SENIOR CARGO AGENT - CHENNAI

You need a 12th grade education, ticketing courses, 1+ years' experience, strong customer service skills, shift flexibility, PC skills, and knowledge of airline industry procedures.

You will deliver excellent customer service, issue tickets, inform about travel requirements, promote additional services, and suggest improvements to enhance revenue and service quality.

Mumbai

Job Purpose Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline. Qualifications & Experience 12th Grade or equivalent Standard Fares and ticketing courses 1+ years experience Excellent interpersonal, telephone and customer service skills. Ability to work in shifts and manage a busy sales team environment. PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail. Knowledge of contact centre and airline industry procedures and methodology.

Job PurposeEnsure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products.Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.Qualifications & Experience12th Grade or equivalentStandard Fares and ticketing courses1+ years experienceExcellent interpersonal, telephone and customer service skills.Ability to work in shifts and manage a busy sales team environment.PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.Knowledge of contact centre and airline industry procedures and methodology.

CUSTOMER SALES & SERVICE AGENT I - MUMBAI - Emirates

&lt;strong&gt;Job Purpose&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products.&lt;br&gt;&lt;br&gt;Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service.&lt;br&gt;&lt;br&gt;Highlight to customers the legal requirements covering their journey such as passport, visa &amp;amp; health requirements and other details such as check-in place and time.&lt;br&gt;&lt;br&gt;Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.&lt;br&gt;&lt;br&gt;Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Qualifications &amp;amp; Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;12th Grade or equivalent&lt;br&gt;&lt;br&gt;Standard Fares and ticketing courses&lt;br&gt;&lt;br&gt;1+ years experience&lt;br&gt;&lt;br&gt;Excellent interpersonal, telephone and customer service skills.&lt;br&gt;&lt;br&gt;Ability to work in shifts and manage a busy sales team environment.&lt;br&gt;&lt;br&gt;PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.&lt;br&gt;&lt;br&gt;Knowledge of contact centre and airline industry procedures and methodology.

Emirates

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