Large

About the Financial Times
The Financial Times is one of the world’s leading business news organisations, recognised internationally for its authority, integrity and accuracy. The FT has a record paying readership of one million, three-quarters of which are digital subscriptions. It is part of Nikkei Inc., which provides a broad range of information, news and services for the global business community.

Entertainment & Media

Financial Times

Media

You should have a passion for events, be highly organized, detail-oriented, and proficient in Microsoft Office. Strong communication, basic video editing skills, and analytical abilities are essential.

You will collaborate with marketing teams, coordinate ad placements, conduct audience research, assist with event microsites, create promotional materials, and support social media and on-site efforts.

Customer Relations

Marketing

London

<div>
 About Us
 The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It's a job that's never mattered more, and a career that can take you anywhere you want to go.
 Our commitment to diversity and inclusion in the workplace
 At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.
 
 About FT Live:
 FT Live is the global conferences and events division of the Financial Times, dedicated to convening the brightest minds at FT events for unique conversations that inspire and transform. The division recruits and trains entry-level marketers to help achieve this mission, providing an immersive learning experience.
 About the Internship:
 Created in memory of Craig Law, a brilliant and much-loved senior marketing manager at FT Live, this internship honours his legacy by offering a unique opportunity to gain hands-on marketing experience within a busy events team. Craig joined the FT as an intern and rose through the ranks, known for his intelligence, humour, and passion for marketing. Sadly, Craig passed away in June 2018. The internship is open to those who share these qualities and aspire to build a career in marketing.
 Who We're Looking For:
 We seek driven, kind, and passionate individuals with a keen interest in social media, video editing, commercial marketing, and print advertising. The successful applicant will work closely with key collaborators across the division, balancing marketing tasks, researching new audiences, and liaising with customers.
 Key Responsibilities:
 <ul>
 <li>Collaborate with the Partner Events Marketing team and support the wider FT Live Marketing Departments (Core Marketing, Delegate Services, and Data teams) to deliver a full 360-degree experience.</li>
 <li>Coordinate and supervise the team's print and digital ads in the FT, FT.com, FT Specialist titles, and digital newsletters. This includes ad booking through Salesforce, working with the Ads Production team, and ad performance monitoring.</li>
 <li>Conduct research to create curated audiences for the Partner Event team based on sponsor target criteria.</li>
 <li>Assist marketing managers in updating event microsites and ensuring registration integration across platforms.</li>
 <li>Build and proof acquisition and retention emails through the platform Bloomreach.</li>
 <li>Respond to commercial marketing department requests and queries as needed.</li>
 <li>Assist in the design and creation of promotional materials, including social media banners, emails, and other assets using tools like Canva.</li>
 <li>Support social media efforts, including pre-event marketing on X (formerly Twitter) , Instagram and LinkedIn, and help run content creation such as photos and social media widgets for websites.</li>
 <li>Assist in the creation of dashboards and reports to help project managers present campaign activity and results.</li>
 <li>Help secure media partners for events and assist in fulfilling contractual obligations.</li>
 <li>Support the setup of digital technology at events and assist with on-site work at in-person events.</li>
 </ul>
 Key Skills and Attributes:
 <ul>
 <li>A passion for live and digital events and a desire to develop marketing skills.</li>
 <li>Flexible, adaptable, and highly organised with strong time-management skills.</li>
 <li>A high degree of accuracy and attention to detail, especially in fast-paced environments.</li>
 <li>Experience in conducting research and providing administrative support, with excellent digital record-keeping skills.</li>
 <li>Proficiency with Microsoft Office (Excel, Word) and knowledge of Salesforce or other CRM systems is a plus.</li>
 <li>Strong written and verbal communication skills, particularly in creating engaging and accurate copy for social media and email promotions.</li>
 <li>Basic video editing skills and an interest in promotional video creation.</li>
 <li>Experience with Canva or similar design tools is beneficial.</li>
 <li>Strong analytical skills with the ability to run and maintain databases and write reports.</li>
 <li>Problem-solving abilities and an interest in commercial marketing.</li>
 <li>A relevant degree or 1 year of marketing experience is desirable but not crucial.</li>
 </ul>
 What We Offer:
 <ul>
 <li>A hybrid working model with 2 days in the FT's London office.</li>
 <li>Comprehensive training and the vital equipment to succeed in the role.</li>
 <li>An opportunity to develop a career in marketing with hands-on experience in a dynamic and supportive environment.</li>
 </ul>
 Start Date: December 2024/January 2025
 
 Further Information
 The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.
 #LI-KF1
</div>



 About Us
 The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It's a job that's never mattered more, and a career that can take you anywhere you want to go.
  Our commitment to diversity and inclusion in the workplace
 At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.
 
 About FT Live:
 FT Live is the global conferences and events division of the Financial Times, dedicated to convening the brightest minds at FT events for unique conversations that inspire and transform. The division recruits and trains entry-level marketers to help achieve this mission, providing an immersive learning experience.
  About the Internship:
 Created in memory of Craig Law, a brilliant and much-loved senior marketing manager at FT Live, this internship honours his legacy by offering a unique opportunity to gain hands-on marketing experience within a busy events team. Craig joined the FT as an intern and rose through the ranks, known for his intelligence, humour, and passion for marketing. Sadly, Craig passed away in June 2018. The internship is open to those who share these qualities and aspire to build a career in marketing.
  Who We're Looking For:
 We seek driven, kind, and passionate individuals with a keen interest in social media, video editing, commercial marketing, and print advertising. The successful applicant will work closely with key collaborators across the division, balancing marketing tasks, researching new audiences, and liaising with customers.
  Key Responsibilities:
 
  Collaborate with the Partner Events Marketing team and support the wider FT Live Marketing Departments (Core Marketing, Delegate Services, and Data teams) to deliver a full 360-degree experience.
  Coordinate and supervise the team's print and digital ads in the FT, FT.com, FT Specialist titles, and digital newsletters. This includes ad booking through Salesforce, working with the Ads Production team, and ad performance monitoring.
  Conduct research to create curated audiences for the Partner Event team based on sponsor target criteria.
  Assist marketing managers in updating event microsites and ensuring registration integration across platforms.
  Build and proof acquisition and retention emails through the platform Bloomreach.
  Respond to commercial marketing department requests and queries as needed.
  Assist in the design and creation of promotional materials, including social media banners, emails, and other assets using tools like Canva.
  Support social media efforts, including pre-event marketing on X (formerly Twitter) , Instagram and LinkedIn, and help run content creation such as photos and social media widgets for websites.
  Assist in the creation of dashboards and reports to help project managers present campaign activity and results.
  Help secure media partners for events and assist in fulfilling contractual obligations.
  Support the setup of digital technology at events and assist with on-site work at in-person events.
 
 Key Skills and Attributes:
 
  A passion for live and digital events and a desire to develop marketing skills.
  Flexible, adaptable, and highly organised with strong time-management skills.
  A high degree of accuracy and attention to detail, especially in fast-paced environments.
  Experience in conducting research and providing administrative support, with excellent digital record-keeping skills.
  Proficiency with Microsoft Office (Excel, Word) and knowledge of Salesforce or other CRM systems is a plus.
  Strong written and verbal communication skills, particularly in creating engaging and accurate copy for social media and email promotions.
  Basic video editing skills and an interest in promotional video creation.
  Experience with Canva or similar design tools is beneficial.
  Strong analytical skills with the ability to run and maintain databases and write reports.
  Problem-solving abilities and an interest in commercial marketing.
  A relevant degree or 1 year of marketing experience is desirable but not crucial.
 
 What We Offer:
 
  A hybrid working model with 2 days in the FT's London office.
  Comprehensive training and the vital equipment to succeed in the role.
  An opportunity to develop a career in marketing with hands-on experience in a dynamic and supportive environment.
 
 Start Date: December 2024/January 2025
 
 Further Information
 The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.
 #LI-KF1



Craig Law Marketing Internship (12 months) - Financial Times

Craig Law Marketing Internship (12 months)

You need account management experience, strong influencing skills, excellent presentation abilities, CRM knowledge, and to be organized and motivated for client retention and upselling.

You will strategize sales, manage accounts, ensure renewals, collaborate with teams, build client relationships, document activities, and stay updated on market trends and account developments.

Sales & Business Development

Mumbai

About Us The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go. Our commitment to diversity and inclusion in the workplace At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups. Role Overview Position Title: Senior Customer Relationship Manager Department/Team: FT Professional Location: Mumbai Reports to Position: Regional Sales Director, Asia Pacific – FT Professional Content The FT professional Sales team is responsible for licensing FT content directly to corporate customers. Our customer base includes global Fortune 500 companies across a range of sectors including finance, government, resources and consulting. India is an emerging market well connected to global finance and trade and has established itself as a major presence in the digital economy. This presents a good opportunity to build digital readership in the India corporate sector. The CRM is responsible for retaining and growing the allocated bank of business across a number of sectors in India including Financial Services, Government, Corporate and Professional Services. The role involves working with decision makers and centralised information professionals across several industry sectors. The role requires negotiation skills and excellent relationship management and account management. CRM focus is on the development of an annual sales plan for their bank of business which identifies how the overall target will be achieved. Regular contact and establishing relationships with clients in partnership with Marketing and the Customer Success team is required to develop engagement activities throughout the year to support retention and upsell as well as cross-selling products. The role entails strong organisation skills and the ability to manage a large number of accounts with a strategic attitude in order to form relationships with key collaborators. Excellent communication and the ability to seek out solutions to problems to support customer satisfaction will be crucial as well. In This Role You Will * Plan your sales approach with a strategic long term view to optimise sales revenue. * Identify upsell, risky, and growth accounts within allocated bank of business to ensure renewal and upsell opportunities are maximised. This includes monetising engagement, identifying new growth opportunities and minimising attrition. * Personally be responsible for the achievement of the retention and upsell business target set at the start of each new year. * To work with the appropriate support departments to ensure that customer issues are handled consistently and efficiently. * To work closely with the Customer Success team to plan and prioritise activities to support the goal of retention and upsell. * To prioritise face to face and virtual meetings with clients, gain knowledge of the business operations and information needs of the client and actively network to build positive relationships at a senior level and with collaborators in other departments within the company. This will lead to a better understanding of requirements and establish new opportunities to support retention, upsell and cross selling * Maintaining awareness of an opportunity/accounts overall health and taking the appropriate action to mitigate the risk of downsell and/or cancellation. * Document all sales activity in salesforce, and keep opportunities updated with regards to likely close dates. * To keep up to date with market & competitor developments in the relevant sector and have the ability to speak with confidence on the FTs value proposition. * To keep up to date with developments and news relating to the individual accounts you are responsible for ensuring a tailored and strategic approach. * Feedback customer insight to assist with product development and cross selling new products. * Ensure dates of all renewals are well planned and work commences at least three months in advance. Qualifications / Competencies / Skills / Experience * Shown account management experience and of meeting or exceeding retention and upsell revenue targets with a strategic approach. * Experience carrying out face to face and virtual client meetings often negotiating with senior management within the company. * Well developed influencing skills to gain commitment from clients and colleagues. * Eager to develop a thorough understanding of the value of the FT from existing clients and utilise this information to grow, expand and upsell accounts. * Excellent presentation and communication skills. * Ability to work cohesively as part of a team to succeed. * High level of initiative, motivation, and ability to network both internally and externally to find opportunities and maintain/establish relationships. * Excellent organisation skills and ability to work under pressure to meet deadlines. * Display initiative in undertaking all aspects of the role with minimal supervision. * Fluency in (business) English language, both oral and written * Prior experience of using CRM system * The role will require domestic travel What’s in it for you? Our Benefits Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced parental packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here. Further Information The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We have implemented a hybrid working model and we also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, talent@ft.com and a member of our team will be happy to help.

About UsThe FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.Our commitment to diversity and inclusion in the workplaceAt the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.Role OverviewPosition Title: Senior Customer Relationship ManagerDepartment/Team: FT ProfessionalLocation: MumbaiReports to Position: Regional Sales Director, Asia Pacific – FT Professional ContentThe FT professional Sales team is responsible for licensing FT content directly to corporate customers. Our customer base includes global Fortune 500 companies across a range of sectors including finance, government, resources and consulting. India is an emerging market well connected to global finance and trade and has established itself as a major presence in the digital economy. This presents a good opportunity to build digital readership in the India corporate sector.The CRM is responsible for retaining and growing the allocated bank of business across a number of sectors in India including Financial Services, Government, Corporate and Professional Services. The role involves working with decision makers and centralised information professionals across several industry sectors. The role requires negotiation skills and excellent relationship management and account management. CRM focus is on the development of an annual sales plan for their bank of business which identifies how the overall target will be achieved. Regular contact and establishing relationships with clients in partnership with Marketing and the Customer Success team is required to develop engagement activities throughout the year to support retention and upsell as well as cross-selling products. The role entails strong organisation skills and the ability to manage a large number of accounts with a strategic attitude in order to form relationships with key collaborators.Excellent communication and the ability to seek out solutions to problems to support customer satisfaction will be crucial as well.In This Role You Will * Plan your sales approach with a strategic long term view to optimise sales revenue. * Identify upsell, risky, and growth accounts within allocated bank of business to ensure renewal and upsell opportunities are maximised. This includes monetising engagement, identifying new growth opportunities and minimising attrition. * Personally be responsible for the achievement of the retention and upsell business target set at the start of each new year. * To work with the appropriate support departments to ensure that customer issues are handled consistently and efficiently. * To work closely with the Customer Success team to plan and prioritise activities to support the goal of retention and upsell. * To prioritise face to face and virtual meetings with clients, gain knowledge of the business operations and information needs of the client and actively network to build positive relationships at a senior level and with collaborators in other departments within the company. This will lead to a better understanding of requirements and establish new opportunities to support retention, upsell and cross selling * Maintaining awareness of an opportunity/accounts overall health and taking the appropriate action to mitigate the risk of downsell and/or cancellation. * Document all sales activity in salesforce, and keep opportunities updated with regards to likely close dates. * To keep up to date with market & competitor developments in the relevant sector and have the ability to speak with confidence on the FTs value proposition. * To keep up to date with developments and news relating to the individual accounts you are responsible for ensuring a tailored and strategic approach. * Feedback customer insight to assist with product development and cross selling new products. * Ensure dates of all renewals are well planned and work commences at least three months in advance.      Qualifications / Competencies / Skills / Experience * Shown account management experience and of meeting or exceeding retention and upsell revenue targets with a strategic approach. * Experience carrying out face to face and virtual client meetings often negotiating with senior management within the company. * Well developed influencing skills to gain commitment from clients and colleagues. * Eager to develop a thorough understanding of the value of the FT from existing clients and utilise this information to grow, expand and upsell accounts. * Excellent presentation and communication skills. * Ability to work cohesively as part of a team to succeed. * High level of initiative, motivation, and ability to network both internally and externally to find opportunities and maintain/establish relationships. * Excellent organisation skills and ability to work under pressure to meet deadlines. * Display initiative in undertaking all aspects of the role with minimal supervision. * Fluency in (business) English language, both oral and written * Prior experience of using CRM system * The role will require domestic travel      What’s in it for you? Our BenefitsOur benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced parental packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here.Further InformationThe FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We have implemented a hybrid working model and we also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, talent@ft.com and a member of our team will be happy to help.

Senior Customer Relationship Manager - Financial Times

&lt;strong&gt;About Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Our commitment to diversity and inclusion in the workplace&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Role Overview&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Position Title: &lt;/strong&gt;Senior Customer Relationship Manager&lt;br&gt;&lt;br&gt;&lt;strong&gt;Department/Team:&lt;/strong&gt; FT Professional&lt;br&gt;&lt;br&gt;&lt;strong&gt;Location: Mumbai &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Reports to Position: Regional Sales Director, Asia Pacific – FT Professional Content &lt;br&gt;&lt;br&gt;&lt;/strong&gt;The FT professional Sales team is responsible for licensing FT content directly to corporate customers. Our customer base includes global Fortune 500 companies across a range of sectors including finance, government, resources and consulting. India is an emerging market well connected to global finance and trade and has established itself as a major presence in the digital economy. This presents a good opportunity to build digital readership in the India corporate sector.&lt;br&gt;&lt;br&gt;The CRM is responsible for retaining and growing the allocated bank of business across a number of sectors in India including Financial Services, Government, Corporate and Professional Services. The role involves working with decision makers and centralised information professionals across several industry sectors. The role requires negotiation skills and excellent relationship management and account management. CRM focus is on the development of an annual sales plan for their bank of business which identifies how the overall target will be achieved. Regular contact and establishing relationships with clients in partnership with Marketing and the Customer Success team is required to develop engagement activities throughout the year to support retention and upsell as well as cross-selling products. The role entails strong organisation skills and the ability to manage a large number of accounts with a strategic attitude in order to form relationships with key collaborators.&lt;br&gt;&lt;br&gt;Excellent communication and the ability to seek out solutions to problems to support customer satisfaction will be crucial as well.&lt;br&gt;&lt;br&gt;&lt;strong&gt;In This Role You Will&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Plan your sales approach with a strategic long term view to optimise sales revenue. &lt;/li&gt;&lt;li&gt;Identify upsell, risky, and growth accounts within allocated bank of business to ensure renewal and upsell opportunities are maximised. This includes monetising engagement, identifying new growth opportunities and minimising attrition. &lt;/li&gt;&lt;li&gt;Personally be responsible for the achievement of the retention and upsell business target set at the start of each new year. &lt;/li&gt;&lt;li&gt;To work with the appropriate support departments to ensure that customer issues are handled consistently and efficiently. &lt;/li&gt;&lt;li&gt;To work closely with the Customer Success team to plan and prioritise activities to support the goal of retention and upsell. &lt;/li&gt;&lt;li&gt;To prioritise face to face and virtual meetings with clients, gain knowledge of the business operations and information needs of the client and actively network to build positive relationships at a senior level and with collaborators in other departments within the company. This will lead to a better understanding of requirements and establish new opportunities to support retention, upsell and cross selling &lt;/li&gt;&lt;li&gt;Maintaining awareness of an opportunity/accounts overall health and taking the appropriate action to mitigate the risk of downsell and/or cancellation. &lt;/li&gt;&lt;li&gt;Document all sales activity in salesforce, and keep opportunities updated with regards to likely close dates. &lt;/li&gt;&lt;li&gt;To keep up to date with market &amp;amp; competitor developments in the relevant sector and have the ability to speak with confidence on the FTs value proposition. &lt;/li&gt;&lt;li&gt;To keep up to date with developments and news relating to the individual accounts you are responsible for ensuring a tailored and strategic approach. &lt;/li&gt;&lt;li&gt;Feedback customer insight to assist with product development and cross selling new products. &lt;/li&gt;&lt;li&gt;Ensure dates of all renewals are well planned and work commences at least three months in advance. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications / Competencies / Skills / Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Shown account management experience and of meeting or exceeding retention and upsell revenue targets with a strategic approach. &lt;/li&gt;&lt;li&gt;Experience carrying out face to face and virtual client meetings often negotiating with senior management within the company. &lt;/li&gt;&lt;li&gt;Well developed influencing skills to gain commitment from clients and colleagues. &lt;/li&gt;&lt;li&gt;Eager to develop a thorough understanding of the value of the FT from existing clients and utilise this information to grow, expand and upsell accounts. &lt;/li&gt;&lt;li&gt;Excellent presentation and communication skills. &lt;/li&gt;&lt;li&gt;Ability to work cohesively as part of a team to succeed. &lt;/li&gt;&lt;li&gt;High level of initiative, motivation, and ability to network both internally and externally to find opportunities and maintain/establish relationships. &lt;/li&gt;&lt;li&gt;Excellent organisation skills and ability to work under pressure to meet deadlines. &lt;/li&gt;&lt;li&gt;Display initiative in undertaking all aspects of the role with minimal supervision. &lt;/li&gt;&lt;li&gt;Fluency in (business) English language, both oral and written &lt;/li&gt;&lt;li&gt;Prior experience of using CRM system &lt;/li&gt;&lt;li&gt;The role will require domestic travel &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What’s in it for you? Our Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced parental packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Further Information&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We have implemented a hybrid working model and we also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, talent@ft.com and a member of our team will be happy to help.&lt;br&gt;&lt;br&gt;

Senior Customer Relationship Manager

You should have multi-brand design system experience, strong UX advocacy, collaboration skills, B2B insight, proficiency in Figma, a relevant portfolio, and excellent communication abilities.

You will drive design system strategy and adoption, mentor designers, lead a motivated team, and collaborate with Product and Tech partners to influence product initiatives.

Design

Product

<div>
 About Us
 Here at the FT, gold-standard journalism is just the beginning. 500-people strong, our Product &amp; Tech team keeps us ahead of the ever-changing digital landscape by delivering cutting-edge products to over one million digital subscribers every day. Our plans for growth rely on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists - everyone's welcome in this friendly, forward-thinking team. And with entrepreneurial spirit, intelligence and opportunity at every turn, there's no limits to where your FT career will take you. 
 
 Our commitment to diversity and inclusion in the workplace
 At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups. 
 
 <h3 class="jobSectionHeader"> The Role Overview</h3>
 As the leader of the Internal Products &amp; Platforms design team, you'll manage a small but impactful team of four designers. Your team's responsibilities encompass an integral range of Internal Products, including Origami, the Financial Times design system, Spark our CMS and on occasion Core Platforms used by approx 2000 internal employees. 
 
 Collaborating with other Design and Research Managers, you'll work towards developing team capabilities, maintaining a positive team culture, optimising efficiency, and ultimately ensuring high-quality experiences across the entire product portfolio. 
 
 To achieve these goals effectively, you'll work closely with team leads from Product Management, Engineering, Research and Delivery. Your input will be instrumental in shaping product strategy, defining OKRs and managing team workloads while taking accountability for all design activities and outcomes. 
 
 <h3 class="jobSectionHeader"> Key Responsibilities</h3>
 <ul>
 <li>Design system vision and strategy: Collaborate with senior leadership and peers to formulate and communicate a clear vision, strategy, and roadmap for Origami</li>
 <li>Drive design system adoption: Create documentation, self-service tools and contribution models to facilitate and scale design system adoption</li>
 <li>Mentor and coach designers: Help designers improve their design craft by utilising clear design standards set out in the design system</li>
 <li>Team leadership: Manage and develop a small, highly motivated team of designers</li>
 <li>Influence product strategy: Collaborate with Product and Tech partners to plan and shape current and future initiatives, deploying your team to maximum effect</li>
 </ul> 
 
 <h3 class="jobSectionHeader"> What we're looking for</h3>
 <ul>
 <li>A seasoned Design System champion with multi brand experience</li>
 <li>Demonstrable examples of enabling career progression</li>
 <li>A User Experience advocate who's comfortable taking decisive action when required</li>
 <li>An expert collaborator who's great at relationship building and stakeholder management</li>
 <li>A B2B enthusiast who recognises the power of Internal Products in relation to a broader Product portfolio</li>
 </ul> 
 
 <h3 class="jobSectionHeader"> Required Experience</h3>
 <ul>
 <li>A portfolio showcasing key responsibilities through experience or demonstrable case studies</li>
 <li>Demonstrated proficiency in design system best practices</li>
 <li>Experience and familiarity working on Internal Products</li>
 <li>Experience of and knowledge working in Figma and relevant tools</li>
 <li>An expert in all forms of communication</li>
 </ul> 
 
 What's in it for you? Our Benefits
 Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, parental packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here. 
 
 Further Information
 The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We have implemented a hybrid working model and we also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any reasonable adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please send an email to talent@ft.com and a member of our team will be happy to help.
</div>


 About Us
 Here at the FT, gold-standard journalism is just the beginning. 500-people strong, our Product & Tech team keeps us ahead of the ever-changing digital landscape by delivering cutting-edge products to over one million digital subscribers every day. Our plans for growth rely on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists - everyone's welcome in this friendly, forward-thinking team. And with entrepreneurial spirit, intelligence and opportunity at every turn, there's no limits to where your FT career will take you.
 
  Our commitment to diversity and inclusion in the workplace
 At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.
 
  The Role Overview
 As the leader of the Internal Products & Platforms design team, you'll manage a small but impactful team of four designers. Your team's responsibilities encompass an integral range of Internal Products, including Origami, the Financial Times design system, Spark our CMS and on occasion Core Platforms used by approx 2000 internal employees.
 
 Collaborating with other Design and Research Managers, you'll work towards developing team capabilities, maintaining a positive team culture, optimising efficiency, and ultimately ensuring high-quality experiences across the entire product portfolio.
 
 To achieve these goals effectively, you'll work closely with team leads from Product Management, Engineering, Research and Delivery. Your input will be instrumental in shaping product strategy, defining OKRs and managing team workloads while taking accountability for all design activities and outcomes.
 
  Key Responsibilities
 
  Design system vision and strategy: Collaborate with senior leadership and peers to formulate and communicate a clear vision, strategy, and roadmap for Origami
  Drive design system adoption: Create documentation, self-service tools and contribution models to facilitate and scale design system adoption
  Mentor and coach designers: Help designers improve their design craft by utilising clear design standards set out in the design system
  Team leadership: Manage and develop a small, highly motivated team of designers
  Influence product strategy: Collaborate with Product and Tech partners to plan and shape current and future initiatives, deploying your team to maximum effect
 
 
  What we're looking for
 
  A seasoned Design System champion with multi brand experience
  Demonstrable examples of enabling career progression
  A User Experience advocate who's comfortable taking decisive action when required
  An expert collaborator who's great at relationship building and stakeholder management
  A B2B enthusiast who recognises the power of Internal Products in relation to a broader Product portfolio
 
 
  Required Experience
 
  A portfolio showcasing key responsibilities through experience or demonstrable case studies
  Demonstrated proficiency in design system best practices
  Experience and familiarity working on Internal Products
  Experience of and knowledge working in Figma and relevant tools
  An expert in all forms of communication
 
 
  What's in it for you? Our Benefits
 Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, parental packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here.
 
  Further Information
 The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We have implemented a hybrid working model and we also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any reasonable adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please send an email to talent@ft.com and a member of our team will be happy to help.



Financial Times

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