As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 100 Best Managed Companies in Canada.

Our team is driven to inspire and grow, readily embracing change and technology. With a flexible growth model, we are dedicated to supporting our clients’ needs—whether it be in store, online, or through various curation services.

Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company? Simply put, because we care. It's in our DNA to recognize, promote, and reward exceptional work ethic and talent.


Retail & Consumer Goods

Harry Rosen

A proudly Canadian retailer of luxury menswear since 1954.

You must possess strong communication skills, problem-solving abilities, and a customer-focused mindset to effectively assist and engage with clients. Familiarity with retail is a plus.

You will assist customers with inquiries, provide product information, resolve issues, and ensure a positive shopping experience while representing the brand's values.

Etobicoke

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  It's fun to work in a company where people truly BELIEVE in what they're doing!
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 <div></div>
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  <i> We're committed to bringing passion and customer focus to the business.</i>
 </div>
 <div></div>
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   Customer Service Representative
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   Part-Time Permanent
  <br> Reporting to Customer Service Lead
  <br> Sherway Gardens - Etobicoke, Ontario
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   We are looking for a Customer Service Representative to join our Store team. In this role you’ll be responsible for:
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 <ul>
  <li>
   <div>
     Providing exceptional service to our Clients and our Associates at our Cash Desk
   </div></li>
  <li>
   <div>
     Performing daily cash handling functions including opening/closing registers and processing all sales transactions
   </div></li>
  <li>
   <div>
     Bagging and tissuing purchased product on behalf of customers
   </div></li>
  <li>
   <div>
     Answering store phones
   </div></li>
  <li>
   <div>
     Maintaining the Service desk
   </div></li>
  <li>
   <div>
     Updating and maintaining client information files including membership in our Club Harry Loyalty program
   </div></li>
  <li>
   <div>
     Assisting with Inter-store transfer processing and e-commerce requests and shipments
   </div></li>
  <li>
   <div>
     Assisting clients who have purchased on-line but are picking up products in-store
   </div></li>
 </ul>
 <div></div>
 <div>
  <br> Successful candidates will require:
 </div>
 <ul>
  <li> 2 years’ experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.</li>
  <li> A strong service orientation – a demonstrated desire to wow our customers!</li>
  <li> Detail oriented</li>
  <li> Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function</li>
  <li> The ability to work effectively as part of a team</li>
  <li> Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service</li>
  <li> Strong communication skills</li>
 </ul>
 <div></div>
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  <br> What are the perks of the job?
 </div>
 <ul>
  <li> Competitive pay program – there is no limit on your earnings at Harry Rosen and the more you sell, the more you will earn.</li>
  <li> Opportunities to additionally earn monthly and annual Team bonuses</li>
  <li> Best in industry discounts and special purchase opportunities</li>
  <li> A comprehensive flexible benefits package</li>
  <li> Pension and Group RRSP Programs that grow with you</li>
  <li> A modern, digitally advanced workplace</li>
  <li> A coach committed to supporting the achievement of your personal career goals</li>
  <li> A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council</li>
  <li> An employer that values internal growth and promotion and is committed to succession planning for your future</li>
 </ul>
 <div></div>
 <div>
   We thank you for your interest in this opportunity.
 </div>
 <div>
  <i> Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at </i><i>careers@harryrosen.com</i><i> with details.</i>
 </div>
</div>


 
  It's fun to work in a company where people truly BELIEVE in what they're doing!
 
 
 
   We're committed to bringing passion and customer focus to the business.
 
 
 
   Customer Service Representative
 
 
   Part-Time Permanent
   Reporting to Customer Service Lead
   Sherway Gardens - Etobicoke, Ontario
 
 
 
   We are looking for a Customer Service Representative to join our Store team. In this role you’ll be responsible for:
 
 
  
   
     Providing exceptional service to our Clients and our Associates at our Cash Desk
   
  
   
     Performing daily cash handling functions including opening/closing registers and processing all sales transactions
   
  
   
     Bagging and tissuing purchased product on behalf of customers
   
  
   
     Answering store phones
   
  
   
     Maintaining the Service desk
   
  
   
     Updating and maintaining client information files including membership in our Club Harry Loyalty program
   
  
   
     Assisting with Inter-store transfer processing and e-commerce requests and shipments
   
  
   
     Assisting clients who have purchased on-line but are picking up products in-store
   
 
 
 
   Successful candidates will require:
 
 
   2 years’ experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
   A strong service orientation – a demonstrated desire to wow our customers!
   Detail oriented
   Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
   The ability to work effectively as part of a team
   Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
   Strong communication skills
 
 
 
   What are the perks of the job?
 
 
   Competitive pay program – there is no limit on your earnings at Harry Rosen and the more you sell, the more you will earn.
   Opportunities to additionally earn monthly and annual Team bonuses
   Best in industry discounts and special purchase opportunities
   A comprehensive flexible benefits package
   Pension and Group RRSP Programs that grow with you
   A modern, digitally advanced workplace
   A coach committed to supporting the achievement of your personal career goals
   A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
   An employer that values internal growth and promotion and is committed to succession planning for your future
 
 
 
   We thank you for your interest in this opportunity.
 
 
   Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.
 


Harry Rosen

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