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Customer Service Representative

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Harry Rosen

Jul 26

  • Job
    Full-time
    Junior (1-2 years)
  • Etobicoke
  • Quick Apply

AI generated summary

  • You must possess strong communication skills, problem-solving abilities, and a customer-focused mindset to effectively assist and engage with clients. Familiarity with retail is a plus.
  • You will assist customers with inquiries, provide product information, resolve issues, and ensure a positive shopping experience while representing the brand's values.

Requirements

  • 2 years’ experience working in a client-facing role at the service desk, providing exceptional customer service is preferred.
  • A strong service orientation – a demonstrated desire to wow our customers!
  • Detail oriented
  • Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function
  • The ability to work effectively as part of a team
  • Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
  • Strong communication skills

Responsibilities

  • Providing exceptional service to our Clients and our Associates at our Cash Desk
  • Performing daily cash handling functions including opening/closing registers and processing all sales transactions
  • Bagging and tissuing purchased product on behalf of customers
  • Answering store phones
  • Maintaining the Service desk
  • Updating and maintaining client information files including membership in our Club Harry Loyalty program
  • Assisting with Inter-store transfer processing and e-commerce requests and shipments
  • Assisting clients who have purchased on-line but are picking up products in-store

FAQs

What is the job title being offered?

The job title being offered is Customer Service Representative.

Where is the job located?

The job is located at Sherway Gardens in Etobicoke, Ontario.

What type of employment is this position?

This is a part-time permanent position.

Who will the Customer Service Representative report to?

The Customer Service Representative will report to the Customer Service Lead.

What are the main responsibilities of the Customer Service Representative?

The main responsibilities include providing exceptional service at the Cash Desk, cash handling functions, bagging and tissuing purchased products, answering store phones, maintaining the Service desk, updating client information, assisting with inter-store transfers and e-commerce requests, and supporting clients picking up online purchases in-store.

What qualifications are preferred for candidates applying to this position?

Candidates are preferred to have 2 years’ experience in a client-facing role, a strong service orientation, attention to detail, a demonstrated interest in technology, the ability to work in a team, strong multi-tasking skills, and strong communication skills.

What are some perks of working in this position?

Perks include competitive pay with potential earnings from sales, monthly and annual team bonuses, industry discounts, a comprehensive benefits package, pension and RRSP programs, a modern workplace, career support from a coach, and a commitment to diversity and internal growth.

How does Harry Rosen Inc. support diversity and inclusion?

Harry Rosen Inc. fosters a diverse and inclusive environment through an internal Diversity Equity and Inclusion Council and is committed to providing reasonable accommodations for applicants with needs during the selection process.

How can I request accommodation during the interview process?

If you need assistance during the selection process, you can contact Harry Rosen's HR team at careers@harryrosen.com with your details regarding accommodation needs.

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Harry Rosen

A proudly Canadian retailer of luxury menswear since 1954.

Retail & Consumer Goods
Industry
501-1000
Employees
1954
Founded Year

Mission & Purpose

As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 100 Best Managed Companies in Canada. Our team is driven to inspire and grow, readily embracing change and technology. With a flexible growth model, we are dedicated to supporting our clients’ needs—whether it be in store, online, or through various curation services. Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company? Simply put, because we care. It's in our DNA to recognize, promote, and reward exceptional work ethic and talent.