Large

ING is a pioneer in digital banking and on the forefront being one of the most innovative banks in the world. As ING we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or to tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realize their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers.

Finance

Banking & Finance

Empowering people to stay a step ahead in life and in business.

You must be a final-year student, curious about ITP or JEP, and submit your CV and a motivation letter specifying your program interest and start date.

You will engage with fellow trainees, participate in training activities, and apply knowledge gained in real-world contexts while developing skills essential for your career.

IT & Cybersecurity

Business, Operations & Strategy

Frankfurt

<div><div>You are interested in the International Talent Programme (ITP) or the Junior Expert Program (JEP) at ING Germany and would like to find out more about them? Then get to know one of our (former) trainees and find out everything you need to know about our two graduate programs.</div><div></div><div>
1-on-1 meeting<br>
In the 'Meet a Trainee' format, we connect you directly with trainees from a specific field. This way, you can get to know a trainee in person or virtually and learn more about the content of the programs. Our trainees will be happy to tell you about their personal experiences, the application process, the challenges, or their daily tasks and answer any questions you may have.</div><div></div><div>
Simply apply online - with these documents</div><div><br>
Curious? You are a student in your final year of study and interested in joining our ITP or JEP? Then simply apply online with these documents:</div><ul><li>
Your CV</li><li>
A letter of motivation so that we know which of the two programs and which track you are interested in. Please also indicate when you would like to start the program.</li></ul><div></div><div>
Please note that due to the large number of applications, we cannot offer a &quot;Meet a Trainee&quot; appointment to everyone interested and therefore the entry requirements for our trainee programs must be met in the first step.</div><div></div><div>
You can find more information about the ITP and JEP on our careers page.</div></div>

You are interested in the International Talent Programme (ITP) or the Junior Expert Program (JEP) at ING Germany and would like to find out more about them? Then get to know one of our (former) trainees and find out everything you need to know about our two graduate programs.
1-on-1 meeting
In the 'Meet a Trainee' format, we connect you directly with trainees from a specific field. This way, you can get to know a trainee in person or virtually and learn more about the content of the programs. Our trainees will be happy to tell you about their personal experiences, the application process, the challenges, or their daily tasks and answer any questions you may have.
Simply apply online - with these documents
Curious? You are a student in your final year of study and interested in joining our ITP or JEP? Then simply apply online with these documents:
Your CV
A letter of motivation so that we know which of the two programs and which track you are interested in. Please also indicate when you would like to start the program.
Please note that due to the large number of applications, we cannot offer a "Meet a Trainee" appointment to everyone interested and therefore the entry requirements for our trainee programs must be met in the first step.
You can find more information about the ITP and JEP on our careers page.

Meet a Trainee - ING

Meet a Trainee

You should be a Master's student or recent grad with Excel and PowerPoint skills, passion for sustainability and finance, available 4-5 days/week for 6 months, and fluent in English and German.

You will conduct sustainability research, create presentations, assess ESG ratings, maintain data quality, monitor market trends, and support the execution of sustainable finance transactions.

Sustainability

Frankfurt (Oder)

<div><div>You are passionate about sustainability and strongly believe sustainable solutions are paving the way to the future? ING Wholesale Banking Germany is the corporate banking segment of ING Germany. Beyond traditional funding, we advise our corporate customers on sustainable and innovative financing projects &ndash; with a start-up spirit and the ambition to always be one step ahead. Apply now to join ING Wholesale Banking, one of the fastest growing corporate banks in Germany!</div><div></div><div>
Your Tasks</div><ul><li>
From day one, you are an invaluable member of our team. You conduct company research on sustainability strategy and performance while keeping track of your findings with a strong client-oriented approach.</li><li>
You create high-quality slide decks that are both aesthetically pleasing as well as factually accurate. And you can experience them first hand when attending our client presentations.</li><li>
Making use of your attention to detail, you assess external environmental, social, and governance (ESG) ratings, transition criteria, and EU regulatory developments diligently and prove yourself invaluable in analysing these criteria as well as applying them to our clients.</li><li>
Throughout, you ensure impeccable data quality as per our excellent standards. This includes maintaining databases and keeping a keen eye on market developments within your area.</li><li>
Large amounts of data? No problem for you! With your proactive and enthusiastic approach, you make sure that the job gets done and information is presented in an organised and structured way.</li><li>
And of course, you are always up to the task when our Sustainable Solutions Group team needs support throughout the end-to-end origination and execution process of sustainable finance transactions.</li></ul><div></div><div>
Your Profile</div><ul><li>
Master&rsquo;s student, recent graduate or gap year between Bachelor&rsquo;s and Master&rsquo;s degree with relevant study direction</li><li>
Strong ability and inclination to work with Excel and PowerPoint</li><li>
Dedication to working in high-pressure environments and to thrive with challenging deadlines.</li><li>
Pronounced affinity and passion for sustainability and finance</li><li>
Proactive, inquisitive team player</li><li>
Willingness to contribute to shaping the world of tomorrow</li><li>
Fluent in English and German both written and verbally</li><li>
Available for 4 to 5 days per week for a period of 6 months (please specify starting date and preferred availability in your application)</li></ul><div></div><div>
Look forward to many benefits</div><ul><li>
Attractive salary, free Deutschlandticket, 30 days vacation, company restaurant</li><li>
Teamwork as equals in a relaxed atmosphere</li><li>
Hybrid working: In addition to working in the office, you can also work remotely &ndash; within operational, regulatory and legal requirements.</li><li>
Powerful networking opportunities, personal and professional continuing education possibilities, as well as numerous offers for fitness, preventative care, nutrition and work-life balance</li></ul><div></div><div>
Are you up for a new job?</div><div>
At ING we are colourful and diverse: different personalities with different perspectives - an international culture where we value and appreciate each other. We believe in substance over style, people instead of labels.</div><div></div><div>
How about it?</div><div>
Simply apply online &ndash; the quickest way is if you already have your cover letter, CV, and certificates at hand.</div></div>

You are passionate about sustainability and strongly believe sustainable solutions are paving the way to the future? ING Wholesale Banking Germany is the corporate banking segment of ING Germany. Beyond traditional funding, we advise our corporate customers on sustainable and innovative financing projects – with a start-up spirit and the ambition to always be one step ahead. Apply now to join ING Wholesale Banking, one of the fastest growing corporate banks in Germany!
Your Tasks
From day one, you are an invaluable member of our team. You conduct company research on sustainability strategy and performance while keeping track of your findings with a strong client-oriented approach.
You create high-quality slide decks that are both aesthetically pleasing as well as factually accurate. And you can experience them first hand when attending our client presentations.
Making use of your attention to detail, you assess external environmental, social, and governance (ESG) ratings, transition criteria, and EU regulatory developments diligently and prove yourself invaluable in analysing these criteria as well as applying them to our clients.
Throughout, you ensure impeccable data quality as per our excellent standards. This includes maintaining databases and keeping a keen eye on market developments within your area.
Large amounts of data? No problem for you! With your proactive and enthusiastic approach, you make sure that the job gets done and information is presented in an organised and structured way.
And of course, you are always up to the task when our Sustainable Solutions Group team needs support throughout the end-to-end origination and execution process of sustainable finance transactions.
Your Profile
Master’s student, recent graduate or gap year between Bachelor’s and Master’s degree with relevant study direction
Strong ability and inclination to work with Excel and PowerPoint
Dedication to working in high-pressure environments and to thrive with challenging deadlines.
Pronounced affinity and passion for sustainability and finance
Proactive, inquisitive team player
Willingness to contribute to shaping the world of tomorrow
Fluent in English and German both written and verbally
Available for 4 to 5 days per week for a period of 6 months (please specify starting date and preferred availability in your application)
Look forward to many benefits
Attractive salary, free Deutschlandticket, 30 days vacation, company restaurant
Teamwork as equals in a relaxed atmosphere
Hybrid working: In addition to working in the office, you can also work remotely – within operational, regulatory and legal requirements.
Powerful networking opportunities, personal and professional continuing education possibilities, as well as numerous offers for fitness, preventative care, nutrition and work-life balance
Are you up for a new job?
At ING we are colourful and diverse: different personalities with different perspectives - an international culture where we value and appreciate each other. We believe in substance over style, people instead of labels.
How about it?
Simply apply online – the quickest way is if you already have your cover letter, CV, and certificates at hand.

Intern Sustainable Finance – Wholesale Banking (f/m/x) - ING

Intern Sustainable Finance – Wholesale Banking (f/m/x)

You should have 3-5 years in collateral activities, knowledge of lending products, strong analytical skills, and agile experience. Excellent communication and problem-solving abilities are essential.

You will support the product owner, translate customer needs into requirements, design end-to-end processes, identify shared functions, and implement user stories for the development team.

Product

Manila

<div><div>ING Hubs Philippines (ING Hubs PH) is part of ING delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.</div><div>
At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.</div><div>
ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!</div><div>
Why ING?</div><ul><li>
Innovative Environment: Be part of a forward-thinking team that embraces cutting-edge technologies and methodologies. We foster a culture of continuous learning and experimentation, ensuring you stay ahead in the ever-evolving data landscape.</li><li>
Impactful Work: Your work will directly influence key business decisions, helping us better understand our customers and improve their banking experience. At ING, your work truly matters.</li><li>
Collaborative Culture: Work alongside talented professionals from diverse backgrounds in a collaborative, international and inclusive environment. We value teamwork and believe that the best solutions come from combining different perspectives.</li><li>
Career Growth: ING is redefining banking. For you, this means ample opportunities for personal growth in a continuously evolving environment.</li><li>
Work-Life Balance: We understand the importance of balance and offer hybrid working arrangements to help you maintain a healthy work-life balance. Your well-being is our priority.</li></ul><div>
If you are passionate about data and eager to make a difference in the financial industry, ING is the place for you. Apply now and be part of a team that is shaping the future of banking through data.</div><div>
Tribe Lending</div><div>
Tribe Lending is part of ING Wholesale Banking Lending. Our goal is to become the best Wholesale Bank in Europe by 2026. WB Lending is one of ING&rsquo;s main business lines, offering a suite of Lending products and services to WB customers. As Tribe Lending, we are on a Digital Transformation Journey to improve our customer and employee experience and digitize our processes to stay competitive and remain regulatory compliant.</div><div>
This is a vacancy in the Loan Servicing Deal Intake &amp; Administration area under the Collaterals squad.</div><div></div><div>
Job Overview</div><div></div><div>
Customer Journey Expert</div><div>
The Customer Journey Expert (CJE) has end-to-end responsibility for the development, management, harmonisation and phasing out of software products and services with a view to achieving an optimum customer experience. The CJE works most of its time in a squad within ING's Agile organisation to achieve, together with other experts, the squad's mission.</div><div></div><div>
A CJE is also a member of a Chapter where he or she works on its craftsmanship. In the chapter we will build and extend craftsmanship on Lending products, Customer Journey, Product development and collaboration with third party solutions providers.</div><div></div><div>
Your key responsibilities:</div><div></div><div>
As a Customer Journey Expert:</div><div></div><ul><li>
Provide detailed input for the development team and support the product owner in leading the development team on a daily basis;</li><li>
Translate customer wishes into clear business requirements;</li><li>
Design end-to-end processes for both the customer side, operations side and the technical data side</li><li>
Identify common and shared process functions and translates them to a (technical) solution together with the scrum team using a standard process architecture or framework</li><li>
Responsible for taking the features assigned to the team and implementation of the user stories required to realize these</li></ul><div></div><div>
Who are you?</div><div>
You are an ambitious Customer Journey Expert who can add value based on his/her in depth knowledge about data exchange patterns and have a vison to further automate the client and employee journeys. You are passionate, bring new ideas, open to others suggestion and a great team player. You have good communication skills and open to learn new skills. You are on top of market trends and would be at ease talking about how technology as well as Lending is evolving.</div><div></div><div>
Your education, experience and background:</div><ul><li>
Experience/affinity with Wholesale Banking Product Area(s) and/or Lending products</li><li>
Experience in Collaterals business process (Retail and/or Wholesale Banking)</li><li>
Experience in handling collateral activities from front/back office, real estate finance, shipping, mortgages, lending operations</li><li>
Bachelor&rsquo;s Degree and/or Master's degree</li><li>
At least 3-5 years working experience in a similar role</li><li>
Excellent problem analysis and judgment skills</li><li>
Experience with working in complex international environments</li><li>
Capable to be a (sparring) partner for the ING business lines and support functions</li><li>
Knowledge and experience in the agile/scrum way of working</li><li>
Excellent (English) verbal and written communication skills</li></ul><div></div><div><i>
Optional (system knowledge):</i></div><ul><li>
LoanIQ</li><li>
PRODA</li><li>
Commercial Loan Origination (CLO)</li></ul><div></div><div>
Requested competences:</div><ul><li>
Agile Way of Working</li><li>
Strong analytical skills and attention to detail</li><li>
Good organizational skills and ability to co-ordinate work</li><li>
Proactive, flexible and result oriented</li><li>
Ability to operate individually but in a team as well</li><li>
Strong interpersonal and communication skills</li></ul></div><div></div>

ING Hubs Philippines (ING Hubs PH) is part of ING delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.
At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!
Why ING?
Innovative Environment: Be part of a forward-thinking team that embraces cutting-edge technologies and methodologies. We foster a culture of continuous learning and experimentation, ensuring you stay ahead in the ever-evolving data landscape.
Impactful Work: Your work will directly influence key business decisions, helping us better understand our customers and improve their banking experience. At ING, your work truly matters.
Collaborative Culture: Work alongside talented professionals from diverse backgrounds in a collaborative, international and inclusive environment. We value teamwork and believe that the best solutions come from combining different perspectives.
Career Growth: ING is redefining banking. For you, this means ample opportunities for personal growth in a continuously evolving environment.
Work-Life Balance: We understand the importance of balance and offer hybrid working arrangements to help you maintain a healthy work-life balance. Your well-being is our priority.
If you are passionate about data and eager to make a difference in the financial industry, ING is the place for you. Apply now and be part of a team that is shaping the future of banking through data.
Tribe Lending
Tribe Lending is part of ING Wholesale Banking Lending. Our goal is to become the best Wholesale Bank in Europe by 2026. WB Lending is one of ING’s main business lines, offering a suite of Lending products and services to WB customers. As Tribe Lending, we are on a Digital Transformation Journey to improve our customer and employee experience and digitize our processes to stay competitive and remain regulatory compliant.
This is a vacancy in the Loan Servicing Deal Intake & Administration area under the Collaterals squad.
Job Overview
Customer Journey Expert
The Customer Journey Expert (CJE) has end-to-end responsibility for the development, management, harmonisation and phasing out of software products and services with a view to achieving an optimum customer experience. The CJE works most of its time in a squad within ING's Agile organisation to achieve, together with other experts, the squad's mission.
A CJE is also a member of a Chapter where he or she works on its craftsmanship. In the chapter we will build and extend craftsmanship on Lending products, Customer Journey, Product development and collaboration with third party solutions providers.
Your key responsibilities:
As a Customer Journey Expert:
Provide detailed input for the development team and support the product owner in leading the development team on a daily basis;
Translate customer wishes into clear business requirements;
Design end-to-end processes for both the customer side, operations side and the technical data side
Identify common and shared process functions and translates them to a (technical) solution together with the scrum team using a standard process architecture or framework
Responsible for taking the features assigned to the team and implementation of the user stories required to realize these
Who are you?
You are an ambitious Customer Journey Expert who can add value based on his/her in depth knowledge about data exchange patterns and have a vison to further automate the client and employee journeys. You are passionate, bring new ideas, open to others suggestion and a great team player. You have good communication skills and open to learn new skills. You are on top of market trends and would be at ease talking about how technology as well as Lending is evolving.
Your education, experience and background:
Experience/affinity with Wholesale Banking Product Area(s) and/or Lending products
Experience in Collaterals business process (Retail and/or Wholesale Banking)
Experience in handling collateral activities from front/back office, real estate finance, shipping, mortgages, lending operations
Bachelor’s Degree and/or Master's degree
At least 3-5 years working experience in a similar role
Excellent problem analysis and judgment skills
Experience with working in complex international environments
Capable to be a (sparring) partner for the ING business lines and support functions
Knowledge and experience in the agile/scrum way of working
Excellent (English) verbal and written communication skills
Optional (system knowledge):
LoanIQ
PRODA
Commercial Loan Origination (CLO)
Requested competences:
Agile Way of Working
Strong analytical skills and attention to detail
Good organizational skills and ability to co-ordinate work
Proactive, flexible and result oriented
Ability to operate individually but in a team as well
Strong interpersonal and communication skills

Business Analyst - Collaterals - ING

Business Analyst - Collaterals

You need expertise in market and credit risk, financial regulations, team leadership, project management, and stakeholder engagement. Must be analytical, organized, fluent in English, and flexible.

You will lead a team to deliver financial risk services, manage stakeholder relationships, ensure performance and compliance, develop capabilities, and drive continuous improvement initiatives.

<div><div>Background on what ING is about:</div><div>
ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.</div><div></div><div>
At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.</div><div></div><div>
ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!</div><div></div><div>
Job Overview</div><div>
We are looking for a Department Head (Circle Lead) for Financial Risk that will be part of the Risk Services management team. The role will report hierarchically to the Senior Department Head (Super Circle Lead) of Risk Services of ING Hubs Philippines.</div><div></div><div>
As a Department Head, you will be responsible to lead and manage various teams that support ING Business Partners for a wide range of financial risk services, which include but not limited to limits and exposure management, and asset and liability management.</div><div></div><div>
Key Responsibilities</div><div>
You deliver operations according to agreed service levels, while continuously looking for ways to improve, to further optimize the sourcing strategy, and to further drive employee engagement and diversity.</div><ul><li><div>
Leadership and Direction - Communicate the actions needed to implement the Global Risk Services strategy for your Circle; manage a team of juniors and experts with the primary role of delivering financial risk services to other ING entities; Create high-performing teams, remove impediments for the delivery of the service, and effectively manage issues or escalations, if any, and facilitates, supports, and motivates employees within the circle</div></li><li><div>
Stakeholder Engagement - Identify and manage stakeholders, finding out their needs/issues/concerns and effectively responding to these to support communication and derive at well-informed decisions; ensure that stakeholder relationships are well-managed, and act as the point of contact for other stakeholders (e.g. support teams, key control testing, and regulatory audits)</div></li></ul><ul><li><div>
Performance Management - Manage and report on performance within the department or area of responsibility; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.</div></li><li><div>
Functional Strategic Formation - Contribute to the formation of a key element of functional strategy through specialist expertise and insights, to ensure that the strategy meets business needs; drive these strategic priorities; translate these into executable plans and actions, and steer on the implementation of strategic changes for the organizational unit, whether at team level or circle level.</div></li><li><div>
Operational Compliance - Accountable for executing risk &amp; control compliance and mitigation of business and operational risks; ensures regulatory compliance across the circle; Monitor and review performance and behaviors within area of responsibility to identify and resolve non-compliance with the organization's policies and relevant regulatory codes and codes of conduct.</div></li><li><div>
Organizational capability building - Identify the team's individual development needs. Plan and implement actions, including continuing professional development to build their professional capabilities. Coach and mentor the people in your line of responsibility to support the development of the Global Risk Services talent pool.</div></li><li><div>
Continuous Improvement - Transform services to become more efficient to generate savings for the domain; Identify synergies within the teams in Risk Services and drive transformation for the scalability of services in scope</div></li></ul><div></div><div>
Key Capabilities/Experience</div><ul><li><div>
Expertise in financial risk areas, specifically market risk and credit risk</div></li><li><div>
Knowledge of financial risk reports and relevant financial risk regulations in Europe, such as Basel IV</div></li><li><div>
Expertise in developing high &ndash; performing teams and empowering teams to act autonomously and holding them accountable</div></li><li><div>
Has strong communication skills and (international) stakeholder management skills</div></li><li><div>
Exhibits assertiveness and can drive discussions to produce visible outcomes</div></li><li><div>
Has relevant experience in (complex) Project Management; proven track record in continuous improvement and change management</div></li><li><div>
Has the ability to display flexibility to teams and adapt plan, approach and behavior to the different needs, cultures and situations</div></li><li><div>
Is a self-starter and can think and plan, proactive in identifying problems or strategies to improve the business, culture and systems</div></li><li><div>
Experience with steering on output</div></li><li><div>
Can manage multiple clients and used to work with tight deadlines</div></li><li><div>
Is result-driven and able to push things forward in a persistent way</div></li><li><div>
Is well organized, pro-active and hands-on to deliver high quality output and services</div></li><li><div>
Is analytical, autonomous, adaptive and flexible to turn problems into workable solutions.</div></li><li><div>
Has the ability to navigate and manage complexities and build network for collaboration</div></li></ul><div>
Minimum Qualifications</div><ul><li><div>
Strong and In-depth knowledge of financial risk services (e.g. market risk, credit risk), especially in limits and exposure management, and asset and liability management;</div></li><li><div>
5+ years work experience in financial industry;</div></li><li><div>
3+ years work experience as a people manager in a global operation and in a service delivery organization, and with experience in handling at least 15-20 people</div></li><li><div>
2+ years experience in managing a large team with diverse backgrounds is preferred</div></li><li><div>
Excellent in stakeholder management</div></li><li><div>
Fluent in written and spoken English</div></li><li><div>
Willing to work in One Ayala Tower, Makati City</div></li><li><div>
Willing to work in a hybrid setup (50% onsite)</div></li><li><div>
Willing to work mid-shift (when needed)</div></li></ul></div>

Background on what ING is about:
ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.
At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!
Job Overview
We are looking for a Department Head (Circle Lead) for Financial Risk that will be part of the Risk Services management team. The role will report hierarchically to the Senior Department Head (Super Circle Lead) of Risk Services of ING Hubs Philippines.
As a Department Head, you will be responsible to lead and manage various teams that support ING Business Partners for a wide range of financial risk services, which include but not limited to limits and exposure management, and asset and liability management.
Key Responsibilities
You deliver operations according to agreed service levels, while continuously looking for ways to improve, to further optimize the sourcing strategy, and to further drive employee engagement and diversity.
Leadership and Direction - Communicate the actions needed to implement the Global Risk Services strategy for your Circle; manage a team of juniors and experts with the primary role of delivering financial risk services to other ING entities; Create high-performing teams, remove impediments for the delivery of the service, and effectively manage issues or escalations, if any, and facilitates, supports, and motivates employees within the circle
Stakeholder Engagement - Identify and manage stakeholders, finding out their needs/issues/concerns and effectively responding to these to support communication and derive at well-informed decisions; ensure that stakeholder relationships are well-managed, and act as the point of contact for other stakeholders (e.g. support teams, key control testing, and regulatory audits)
Performance Management - Manage and report on performance within the department or area of responsibility; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.
Functional Strategic Formation - Contribute to the formation of a key element of functional strategy through specialist expertise and insights, to ensure that the strategy meets business needs; drive these strategic priorities; translate these into executable plans and actions, and steer on the implementation of strategic changes for the organizational unit, whether at team level or circle level.
Operational Compliance - Accountable for executing risk & control compliance and mitigation of business and operational risks; ensures regulatory compliance across the circle; Monitor and review performance and behaviors within area of responsibility to identify and resolve non-compliance with the organization's policies and relevant regulatory codes and codes of conduct.
Organizational capability building - Identify the team's individual development needs. Plan and implement actions, including continuing professional development to build their professional capabilities. Coach and mentor the people in your line of responsibility to support the development of the Global Risk Services talent pool.
Continuous Improvement - Transform services to become more efficient to generate savings for the domain; Identify synergies within the teams in Risk Services and drive transformation for the scalability of services in scope
Key Capabilities/Experience
Expertise in financial risk areas, specifically market risk and credit risk
Knowledge of financial risk reports and relevant financial risk regulations in Europe, such as Basel IV
Expertise in developing high – performing teams and empowering teams to act autonomously and holding them accountable
Has strong communication skills and (international) stakeholder management skills
Exhibits assertiveness and can drive discussions to produce visible outcomes
Has relevant experience in (complex) Project Management; proven track record in continuous improvement and change management
Has the ability to display flexibility to teams and adapt plan, approach and behavior to the different needs, cultures and situations
Is a self-starter and can think and plan, proactive in identifying problems or strategies to improve the business, culture and systems
Experience with steering on output
Can manage multiple clients and used to work with tight deadlines
Is result-driven and able to push things forward in a persistent way
Is well organized, pro-active and hands-on to deliver high quality output and services
Is analytical, autonomous, adaptive and flexible to turn problems into workable solutions.
Has the ability to navigate and manage complexities and build network for collaboration
Minimum Qualifications
Strong and In-depth knowledge of financial risk services (e.g. market risk, credit risk), especially in limits and exposure management, and asset and liability management;
5+ years work experience in financial industry;
3+ years work experience as a people manager in a global operation and in a service delivery organization, and with experience in handling at least 15-20 people
2+ years experience in managing a large team with diverse backgrounds is preferred
Excellent in stakeholder management
Fluent in written and spoken English
Willing to work in One Ayala Tower, Makati City
Willing to work in a hybrid setup (50% onsite)
Willing to work mid-shift (when needed)

Circle Lead - Risk Services - ING

Circle Lead - Risk Services

You need 3-5 years in similar roles, a master’s degree, experience with lending products, integration patterns, APIs, and agile methods, plus strong analytical and communication skills.

You will support the development team, translate customer needs into business requirements, design end-to-end processes, implement user stories, and ensure regulatory compliance for 24/7 operations.

<div><div>Customer Journey Integration Squad &ndash; WB Tribe Lending</div><div></div><div>
For ING Wholesale Banking (WB) Tribe Lending we are looking for a Customer Journey Expert for our Integration squad located in the Philippines. This squad is part of the Deal Intake &amp; Administration area in Tribe Lending, the purpose of our Tribe: Make complex lending simple! For borrowers, ING employees, investors, and regulators. The Tribe is responsible for easy, reliable, and controlled processes for getting a loan and managing your loan. Our clients are spread across 40 countries; we are converging to one way of serving our clients, delivering a uniform client experience across countries.</div><div></div><div>
Within ING we have embarked on our Accelerate Think Forward journey to build the next generation digital bank. We strive to provide (beyond) banking services which are personal, relevant, instant and seamless. We have always been at the forefront of providing new innovative services and exploring new technologies. At this moment we see a lack of automation, standardisation and scalability in the processing of transactional data and service requests via our Lending core systems. Ideally all our client service request and transactional data will be automatically processed via different channels and interfaces that reduces handling time for our customers and users and increases efficiency of repetitive/manual activities and help us to scale our services on a global scale.</div><div></div><div>
Are you the right person to lead this journey and reach this vision?</div><div></div><div>
Your role and work environment</div><div></div><div>
The Integration squad aims to enable zero-touch deal capture and transaction processing, and where in a perfect world vendor products would enable to connect flawlessly, reality unfortunately teaches us that the connectivity between most systems does not come out of the box.</div><div>
To be able to deliver on this ambition, the Integration squad focuses on providing the capabilities that facilitate straight-through processing of data.</div><div></div><div>
We are looking for a CJE who is an expert in finding effective and simple solutions to complex problems. This role requires experience in operating in a complex, international environment and a client focused attitude linked to a sound understanding of how to achieve operational- and data quality excellence. It combines content knowledge, analytical skills, and process design capabilities with result-oriented thinking.</div><div></div><div>
Customer Journey Expert</div><div>
The Customer Journey Expert (CJE) has end-to-end responsibility for the development, management, harmonisation and phasing out of software products and services with a view to achieving an optimum customer experience. The CJE works most of its time in a squad within ING's Agile organisation to achieve, together with other experts, the squad's mission.</div><div>
A CJE is also a member of a Chapter where he or she works on its craftsmanship. In the chapter we will build and extend craftsmanship on Lending products, Customer Journey, Product development and collaboration with third party solutions providers.</div><div></div><div>
Your key responsibilities:</div><div>
As a Customer Journey Expert:</div><div></div><ul><li>
Provide detailed input for the development team and support the product owner in leading the development team on a daily basis;</li><li>
Translate customer wishes into clear business requirements;</li><li>
Design end-to-end processes for both the customer side, operations side and the technical data side</li><li>
Identify common and shared process functions and translates them to a (technical) solution together with the scrum team using a standard process architecture or framework</li><li>
Responsible for taking the features assigned to the team and implementation of the user stories required to realize these</li><li>
Ensure our licence to operate by secure and flawless 24/7 operations while ensuring regulatory compliance.</li></ul><div></div><div>
Who are you?</div><div>
You are an ambitious Customer Journey Expert who can add value based on his/her in depth knowledge about data exchange patterns and have a vison to further automate the client and employee journeys. You are passionate, bring new ideas, open to others suggestion and a great team player. You have good communication skills and open to learn new skills. You are on top of market trends and would be at ease talking about how technology as well as Lending is evolving.</div><div></div><div>
Your education, experience and background:</div><ul><li>
Experience/affinity with Wholesale Banking Product Area(s) and/or Lending products</li><li>
Experience in integration patterns (e.g:. reconciliation)</li><li>
Master's degree or equivalent</li><li>
At least 3-5 years working experience in a similar role</li><li>
Excellent problem analysis and judgment skills</li><li>
Experience in defining data needs and design the data (exchange) model</li><li>
Experience in designing, implementation using API&rsquo;s</li><li>
Experience with working in complex international environments</li><li>
Capable to be a (sparring) partner for the ING business lines and support functions</li><li>
Knowledge and experience in the agile/scrum way of working</li><li>
Excellent (English) verbal and written communication skills</li></ul><div></div><div><i>
Optional:</i></div><ul><li>
LoanIQ</li><li>
SQL</li></ul><div></div><div>
Requested competences:</div><ul><li>
Professional expertise/market focus</li><li>
Strong analytical skills and attention to detail</li><li>
Good organizational skills and ability to co-ordinate work</li><li>
Flexible and result oriented</li><li>
Ability to operate individually but in a team as well</li><li>
Strong interpersonal and communication skills</li></ul></div><div></div>

Customer Journey Integration Squad – WB Tribe Lending
For ING Wholesale Banking (WB) Tribe Lending we are looking for a Customer Journey Expert for our Integration squad located in the Philippines. This squad is part of the Deal Intake & Administration area in Tribe Lending, the purpose of our Tribe: Make complex lending simple! For borrowers, ING employees, investors, and regulators. The Tribe is responsible for easy, reliable, and controlled processes for getting a loan and managing your loan. Our clients are spread across 40 countries; we are converging to one way of serving our clients, delivering a uniform client experience across countries.
Within ING we have embarked on our Accelerate Think Forward journey to build the next generation digital bank. We strive to provide (beyond) banking services which are personal, relevant, instant and seamless. We have always been at the forefront of providing new innovative services and exploring new technologies. At this moment we see a lack of automation, standardisation and scalability in the processing of transactional data and service requests via our Lending core systems. Ideally all our client service request and transactional data will be automatically processed via different channels and interfaces that reduces handling time for our customers and users and increases efficiency of repetitive/manual activities and help us to scale our services on a global scale.
Are you the right person to lead this journey and reach this vision?
Your role and work environment
The Integration squad aims to enable zero-touch deal capture and transaction processing, and where in a perfect world vendor products would enable to connect flawlessly, reality unfortunately teaches us that the connectivity between most systems does not come out of the box.
To be able to deliver on this ambition, the Integration squad focuses on providing the capabilities that facilitate straight-through processing of data.
We are looking for a CJE who is an expert in finding effective and simple solutions to complex problems. This role requires experience in operating in a complex, international environment and a client focused attitude linked to a sound understanding of how to achieve operational- and data quality excellence. It combines content knowledge, analytical skills, and process design capabilities with result-oriented thinking.
Customer Journey Expert
The Customer Journey Expert (CJE) has end-to-end responsibility for the development, management, harmonisation and phasing out of software products and services with a view to achieving an optimum customer experience. The CJE works most of its time in a squad within ING's Agile organisation to achieve, together with other experts, the squad's mission.
A CJE is also a member of a Chapter where he or she works on its craftsmanship. In the chapter we will build and extend craftsmanship on Lending products, Customer Journey, Product development and collaboration with third party solutions providers.
Your key responsibilities:
As a Customer Journey Expert:
Provide detailed input for the development team and support the product owner in leading the development team on a daily basis;
Translate customer wishes into clear business requirements;
Design end-to-end processes for both the customer side, operations side and the technical data side
Identify common and shared process functions and translates them to a (technical) solution together with the scrum team using a standard process architecture or framework
Responsible for taking the features assigned to the team and implementation of the user stories required to realize these
Ensure our licence to operate by secure and flawless 24/7 operations while ensuring regulatory compliance.
Who are you?
You are an ambitious Customer Journey Expert who can add value based on his/her in depth knowledge about data exchange patterns and have a vison to further automate the client and employee journeys. You are passionate, bring new ideas, open to others suggestion and a great team player. You have good communication skills and open to learn new skills. You are on top of market trends and would be at ease talking about how technology as well as Lending is evolving.
Your education, experience and background:
Experience/affinity with Wholesale Banking Product Area(s) and/or Lending products
Experience in integration patterns (e.g:. reconciliation)
Master's degree or equivalent
At least 3-5 years working experience in a similar role
Excellent problem analysis and judgment skills
Experience in defining data needs and design the data (exchange) model
Experience in designing, implementation using API’s
Experience with working in complex international environments
Capable to be a (sparring) partner for the ING business lines and support functions
Knowledge and experience in the agile/scrum way of working
Excellent (English) verbal and written communication skills
Optional:
LoanIQ
SQL
Requested competences:
Professional expertise/market focus
Strong analytical skills and attention to detail
Good organizational skills and ability to co-ordinate work
Flexible and result oriented
Ability to operate individually but in a team as well
Strong interpersonal and communication skills

ING

Mission