Large

ING is a pioneer in digital banking and on the forefront being one of the most innovative banks in the world. As ING we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or to tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realize their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers.

Finance

Banking & Finance

Empowering people to stay a step ahead in life and in business.

You should be an HBO or WO student in Events, Marketing, or Business, with event experience, strong communication skills in Dutch and English, and proficiency in MS Office. Attention to detail is key.

You will assist in event teams, manage registrations, update scripts, handle emails, support on-site execution, and manage the event goodies store.

Customer Relations

Marketing

Amsterdam

<p></p><div><div><p>Do you a have a passion for event management and do you want to help ING create human connections all around the world? We at ING offer you an opportunity to do an internship in our global events &amp; experiences team, where you will be working on creating experiences for clients and other stakeholders every day.</p><p><b><br>
Who are we?</b></p><p>
ING is a global financial institution with a strong European base, offering banking services. We draw on our experience and expertise, our commitment to excellent service and our global scale to meet the needs of a broad customer base, comprising individuals, families, small businesses, large corporations, institutions, and governments. Our customers are at the heart of what we do.</p><p>
The events &amp; experiences team is part of the Global Communications, Brand &amp; MarCom department and is based at the ING Cedar office in Amsterdam Zuid-Oost. The high-level events we organise vary from internal webinars, internal brand activation to global conferences, global financial exhibitions and large leadership events, and anything in between.</p><p><br>
For all these events we develop event concepts, we understand the content, we have an advisory role and are responsible for logistics (e.g. scouting suitable locations, align with third party suppliers for audio visual arrangements, decoration, entertainment, security, external speakers, write detailed minute to minute scripts, deal with the financials etc.). Next to this, we are responsible for the invitation process and evaluation process.</p><p><b><br>
What will you be doing?
</b></p><div>During this internship you will play a very important role in the preparation and organisation of several events. Just a glance of your activities:<br>
<ul><li>You will have an active part in different event project teams and will have dedicated tasks,</li><li>You will be part of the execution team on site for several events</li><li>You will be setting up and maintaining registration websites for our events (don&rsquo;t worry you don&rsquo;t need to programme it, we have an easy tool for it),</li><li>You will keep track on the registrations of our delegates,</li><li>You will help us to make sure our scripts are up to date with the latest details,</li><li>You will be responsible for the general department mailbox, handling incoming emails,</li><li>You will manage our ING event goodies store</li></ul></div><p></p><div><b>
Who are you?</b><br>
We are looking for an enthusiastic student, who has a curious mind and has hospitality at heart.<br>
<ul><li>You are an HBO or WO student, studying for roles in the field of Events, Sponsoring, Marketing, Communication, (international) Business- or Leisure management.</li><li>You are passionate about events, and preferably already have some experience in hospitality and/or event planning.</li><li>You have an open mindset, you are flexible, pro-active and hands on</li><li>You are able to take some responsibility and think in solutions</li><li>You always strive for the best, and don't settle for half-measures</li><li>You have good communication skills and a good command of the Dutch and English language (in writing and speaking)</li><li>You can work with the MS Office package (Word, Excel &amp; PowerPoint)</li><li>You have an eye for detail and details are making you happy.</li></ul>
If you recognise yourself in the profile above, we would like to hear from you! And who knows, you may soon be in our office, and we will be busy with the final preparations for another great event.</div><p></p><div><b>
What do we offer?</b><br>
<ul><li>An internship of 5-6 months</li><li>An internship compensation of &euro;700 per month for a 36-hour work week</li><li>A great working environment; global and dynamic with a fun bunch of professionals</li><li>The opportunity to learn from highly experienced event managers,</li><li>With joint efforts, we will maximise your learning experience and make it the best time.</li></ul></div><p><b><br>
Important information on the internship</b><br>
This is a working/learning internship, unfortunately there is no room for a graduating project. Do you have questions? Please do not hesitate to reach out to us! Annet Dekker &ndash; event manager &ndash; annet.dekker@ing.com Paula Lindenaar &ndash; event manager &ndash; paula.lindenaar@ing.com</p></div></div><p></p>

Do you a have a passion for event management and do you want to help ING create human connections all around the world? We at ING offer you an opportunity to do an internship in our global events & experiences team, where you will be working on creating experiences for clients and other stakeholders every day.
Who are we?
ING is a global financial institution with a strong European base, offering banking services. We draw on our experience and expertise, our commitment to excellent service and our global scale to meet the needs of a broad customer base, comprising individuals, families, small businesses, large corporations, institutions, and governments. Our customers are at the heart of what we do.
The events & experiences team is part of the Global Communications, Brand & MarCom department and is based at the ING Cedar office in Amsterdam Zuid-Oost. The high-level events we organise vary from internal webinars, internal brand activation to global conferences, global financial exhibitions and large leadership events, and anything in between.
For all these events we develop event concepts, we understand the content, we have an advisory role and are responsible for logistics (e.g. scouting suitable locations, align with third party suppliers for audio visual arrangements, decoration, entertainment, security, external speakers, write detailed minute to minute scripts, deal with the financials etc.). Next to this, we are responsible for the invitation process and evaluation process.
What will you be doing?
During this internship you will play a very important role in the preparation and organisation of several events. Just a glance of your activities:
You will have an active part in different event project teams and will have dedicated tasks,You will be part of the execution team on site for several eventsYou will be setting up and maintaining registration websites for our events (don’t worry you don’t need to programme it, we have an easy tool for it),You will keep track on the registrations of our delegates,You will help us to make sure our scripts are up to date with the latest details,You will be responsible for the general department mailbox, handling incoming emails,You will manage our ING event goodies store
Who are you?
We are looking for an enthusiastic student, who has a curious mind and has hospitality at heart.
You are an HBO or WO student, studying for roles in the field of Events, Sponsoring, Marketing, Communication, (international) Business- or Leisure management.You are passionate about events, and preferably already have some experience in hospitality and/or event planning.You have an open mindset, you are flexible, pro-active and hands onYou are able to take some responsibility and think in solutionsYou always strive for the best, and don't settle for half-measuresYou have good communication skills and a good command of the Dutch and English language (in writing and speaking)You can work with the MS Office package (Word, Excel & PowerPoint)You have an eye for detail and details are making you happy.
If you recognise yourself in the profile above, we would like to hear from you! And who knows, you may soon be in our office, and we will be busy with the final preparations for another great event.
What do we offer?
An internship of 5-6 monthsAn internship compensation of €700 per month for a 36-hour work weekA great working environment; global and dynamic with a fun bunch of professionalsThe opportunity to learn from highly experienced event managers,With joint efforts, we will maximise your learning experience and make it the best time.
Important information on the internship
This is a working/learning internship, unfortunately there is no room for a graduating project. Do you have questions? Please do not hesitate to reach out to us! Annet Dekker – event manager – annet.dekker@ing.com Paula Lindenaar – event manager – paula.lindenaar@ing.com

Internship ING Global Events & Experiences - Global Communications, Brand and MarCom - ING

Internship ING Global Events & Experiences - Global Communications, Brand and MarCom

You should have 2+ years in audit, key control testing, risk awareness, MS Office skills, and preferably CIA/CPA certification. Strong communication, project management, and adaptability are essential.

You will test key controls, conduct readiness checks, perform process walkthroughs, review control effectiveness, document results, monitor progress, identify improvements, and escalate issues.

Accounting & Tax

Manila

<div><div>Job Overview</div><ul><li>
Control Hub Manila performs key controls testing on behalf of First Line Management of ING around the globe. We contribute to the risk management practices of the bank by checking the effectiveness and existence of the design and actual operation of controls against best practices, regulations, minimum standards, policies, and procedures.</li><li>
You will be part of a KCT Circle comprising pool of key control testers and you will be reporting to a service delivery lead and circle lead</li><li>
Your role entails interacting with stakeholders from different countries around the globe</li></ul><div></div><div>
Key Responsibilities</div><ul><li>
Performing Key Control Testing from a First Line of Defense perspective in line with the Global Procedure Non-Financial Risk Key Controls Identification, Monitoring and Evaluation and/or SOx Content Binder</li><li>
Performing readiness checks (check on the availability and quality of test plans, irisk details, etc.) with Single Point of Contact (SPOC) for controls to be tested prior to testing execution</li><li>
Understanding the processes and performing walkthroughs of various financial, operational, regulatory, and compliance processes</li><li>
Reviewing the design and operating effectiveness of key controls in a financial or banking setup to comply with minimum standards, policies, procedures, and other regulatory and reporting requirements such as SOx, GDPR, ISAE, etc.</li><li>
Monitoring and providing reports on progress and status of tasks mentioned above to Control Owners and/or SPOC</li><li>
Documenting test results, providing viable recommendations, and articulating risks for identified issues or deviations</li><li>
Coordinating the Key Control Testing process from start until conclusion in accordance with ING policies, ING continuous planning, and circle planning.</li><li>
Spotting improvement areas in the processes (related to testing or Way of Working of the team) you encounter and pushing for your ideas to materialize that would result in process efficiency and additional controls.</li><li>
Overcoming impediments through adequate articulation of the situation and timely escalation</li></ul><div></div><div>
Key Capabilities/Experience</div><ul><li>
Independently perform key controls testing with minimal supervision which would mean with thorough understanding of risk and controls relationship.</li><li>
Independently navigate through a large and complex organization through resourcefulness, meaningful inquiry, and critical thinking. Experience showcasing project management is an advantage.</li><li>
Work with various application systems and able to spot risks that come with the use of those systems and the controls that should be in place</li><li>
Continuously generate improvement ideas. Completing white belt projects with related FTE saves is an advantage.</li><li>
Work with basic MS Office applications (Outlook, Word, Excel, Powerpoint) in documenting your work. Experience with advanced tools like power automate or Power BI is an advantage.</li><li>
CIA/CPA certification is an advantage.</li><li>
2 years of experience in external or internal audit or a similar nature is an advantage</li></ul><div></div><div>
Minimum Qualifications</div><ul><li>
Has performed the cycle of key control testing from understanding the process, conducting walkthroughs, performing testing, documenting results, and concluding evaluation</li><li>
Good understanding of risk and controls concept</li><li>
Knowledge and/or experience with SOx, controls related to financial statement close process, financial statements disclosures, end user computing, financial and regulatory reporting, Wholesale or retail banking products, KYC, US withholding tax, FATCA, GPDP, and other bank related processes or standards is an advantage</li><li>
Good communicator (both verbal and written)</li><li>
Able to thrive in a dynamic and challenging environment</li><li>
Able to navigate through ambiguity while resisting stress and maintaining composure</li><li>
Deliver commitments in a timely manner</li><li>
Comfortable with daily task tracking</li><li>
Comfortable with doing tasks outside normal job responsibilities (stretch goals)</li></ul></div><div></div>

Job Overview
Control Hub Manila performs key controls testing on behalf of First Line Management of ING around the globe. We contribute to the risk management practices of the bank by checking the effectiveness and existence of the design and actual operation of controls against best practices, regulations, minimum standards, policies, and procedures.
You will be part of a KCT Circle comprising pool of key control testers and you will be reporting to a service delivery lead and circle lead
Your role entails interacting with stakeholders from different countries around the globe
Key Responsibilities
Performing Key Control Testing from a First Line of Defense perspective in line with the Global Procedure Non-Financial Risk Key Controls Identification, Monitoring and Evaluation and/or SOx Content Binder
Performing readiness checks (check on the availability and quality of test plans, irisk details, etc.) with Single Point of Contact (SPOC) for controls to be tested prior to testing execution
Understanding the processes and performing walkthroughs of various financial, operational, regulatory, and compliance processes
Reviewing the design and operating effectiveness of key controls in a financial or banking setup to comply with minimum standards, policies, procedures, and other regulatory and reporting requirements such as SOx, GDPR, ISAE, etc.
Monitoring and providing reports on progress and status of tasks mentioned above to Control Owners and/or SPOC
Documenting test results, providing viable recommendations, and articulating risks for identified issues or deviations
Coordinating the Key Control Testing process from start until conclusion in accordance with ING policies, ING continuous planning, and circle planning.
Spotting improvement areas in the processes (related to testing or Way of Working of the team) you encounter and pushing for your ideas to materialize that would result in process efficiency and additional controls.
Overcoming impediments through adequate articulation of the situation and timely escalation
Key Capabilities/Experience
Independently perform key controls testing with minimal supervision which would mean with thorough understanding of risk and controls relationship.
Independently navigate through a large and complex organization through resourcefulness, meaningful inquiry, and critical thinking. Experience showcasing project management is an advantage.
Work with various application systems and able to spot risks that come with the use of those systems and the controls that should be in place
Continuously generate improvement ideas. Completing white belt projects with related FTE saves is an advantage.
Work with basic MS Office applications (Outlook, Word, Excel, Powerpoint) in documenting your work. Experience with advanced tools like power automate or Power BI is an advantage.
CIA/CPA certification is an advantage.
2 years of experience in external or internal audit or a similar nature is an advantage
Minimum Qualifications
Has performed the cycle of key control testing from understanding the process, conducting walkthroughs, performing testing, documenting results, and concluding evaluation
Good understanding of risk and controls concept
Knowledge and/or experience with SOx, controls related to financial statement close process, financial statements disclosures, end user computing, financial and regulatory reporting, Wholesale or retail banking products, KYC, US withholding tax, FATCA, GPDP, and other bank related processes or standards is an advantage
Good communicator (both verbal and written)
Able to thrive in a dynamic and challenging environment
Able to navigate through ambiguity while resisting stress and maintaining composure
Deliver commitments in a timely manner
Comfortable with daily task tracking
Comfortable with doing tasks outside normal job responsibilities (stretch goals)

Key Control Tester - ING

Key Control Tester

You should support account managers with plans, research, KYC, CDD, transactions, client inquiries, event preparation, and document organization.

You will prepare account plans, conduct KYC/CDD, execute transactions, update records, respond to client inquiries, and assist in organizing client events and miscellaneous reports.

Business, Operations & Strategy

<div><div>An intern in the CSC and FI team will be expected to support/help/assist account managers in:</div><ul><li>
preparing account plans, client briefs, strategy papers, presentation decks, sector/industry and market research and analysis, and financial analysis and other miscellaneous reports;</li><li>
preparing and conducting Know-Your-Customer (KYC) and client due diligence (CDD), including onboarding of new clients, reviewing and researching on clients for due diligence, financial analysis, and identifying product opportunities;</li><li>
executing transactions, including credit applications, as appropriate;</li><li>
updating internal records and documents, and organizing records database;</li><li>
responding to client inquiries;</li><li>
organizing and preparing for client events;</li><li>
conducting other functions as deemed appropriate.</li></ul></div><div></div>

An intern in the CSC and FI team will be expected to support/help/assist account managers in:
preparing account plans, client briefs, strategy papers, presentation decks, sector/industry and market research and analysis, and financial analysis and other miscellaneous reports;
preparing and conducting Know-Your-Customer (KYC) and client due diligence (CDD), including onboarding of new clients, reviewing and researching on clients for due diligence, financial analysis, and identifying product opportunities;
executing transactions, including credit applications, as appropriate;
updating internal records and documents, and organizing records database;
responding to client inquiries;
organizing and preparing for client events;
conducting other functions as deemed appropriate.

Corporate Sector Coverage & Financial Institutions Intern (Wholesale Banking, Manila Branch) - ING

Corporate Sector Coverage & Financial Institutions Intern (Wholesale Banking, Manila Branch)

You need a Master's in computer science, IT management experience, Agile expertise, strong leadership skills, and fluency in Dutch and English. Embrace continuous improvement and stakeholder collaboration.

You’ll lead IT Integrators and Analysts, foster a positive work culture, align with IT leads, enhance engineering skills, manage projects, ensure compliance, and support knowledge development.

Software Engineering

IT & Cybersecurity

<p></p><div><div><p>We are looking for a passionate and inspiring IT Chapter Lead for the IT Integrators within International Payments with extensive experience in the customer initiated payments and interbank clearing and settlement.</p><p></p><p><b>
The Team</b></p><p></p><p>
Your <b>Chapter</b> consists of fellow integrators working in with several squads within the IT Area. Together with your Chapter, you guarantee the required knowledge within the IT Area. You do this by jointly investing in knowledge of the Java and DevOps fields, for example by:</p><ul><li>
Organize knowledge and demo sessions</li><li>
Attend relevant and/or interesting conferences in your field together with the Chapter</li><li>
Working together with your Chapter on relevant issues within the bank (with the aim of knowledge development)</li><li>
There is room for innovation. Quality comes first and the customer is central to all activities.</li></ul><p></p><p>
The DevOps <b>squads</b> within ING Bank use the Scrum methodology and a far-reaching Agile Way-of-Work. This puts ING Bank at the forefront of the working method used for designing, building, and testing applications, as well as the process of commissioning, managing and ultimately decommissioning applications. In this way, ING Bank is continuously optimizing its services to its customers and further strengthening its leading position in the market. In your position, you therefore have a direct influence on customer satisfaction at ING and, of course, you are expected to put the customer's interests first in all your work.</p><p></p><p><b>
Key Responsibilities</b></p><p></p><p>
A successful experienced IT Integrator, who is also the Chapter, Lead for the IT Integrators and IT Business Analysts.</p><ul><li>
Creates an awesome atmosphere in which everyone feels appreciated and heard, and where everyone enjoys their work.</li><li>
Actively aligns with the IT Lead, IT Area Leads and business on the delivery and priority of the work.</li><li>
Uses his/her skills to attract and retain the IT Integrators and IT Business Analysts and create the best engineering and delivery culture in an Agile way of working environment.</li><li>
Values engineering craftsmanship and develops craftsmanship of the employees working in their respective area. Provides high-level strategic guidance to the IT Integrators and IT Business Analysts.</li><li>
Leads significant transformative initiatives with broad-reaching international effects.</li><li>
Promotes creativity and originality, such as by catalysing internal conferences.</li><li>
Ensures adherence to IT risk, security, and compliance commitments.</li><li>
Plays a constructive role in enhancing the broader IT organization.</li><li>
As a Chapter Lead, you are responsible for the knowledge development of your employees within the ING Way-of-Work.</li></ul><p></p><p><b>
How to succeed</b></p><p></p><p>
Chapter Lead IT Integrator is an ambassador for the ING culture (Orange Code) and meets the requirements of the associated manager's conduct profile.. You are substantively strong, and you are focused on achieving the best and concrete results in your work. Better than anyone you understand the wishes and needs of the IT department. Also, you are a real team player. The complex and versatile operational working environment requires you to be able to switch quickly. You can quickly recognize where to act. You are also able to coach colleagues and give constructive feedback.</p><p></p><p><b>
Characteristics of a Chapter lead</b></p><ul><li>
You are an AWESOME leader, inspiring and energizing.</li><li>
You focus on and encourage collaboration, within the team, within ING Netherlands, and internationally.</li><li>
You drive change, project as well as drive for, continuous improvement and a high-performance culture.</li><li>
Excellent strategic management / decision taking skills.</li><li>
Empowering people management style</li><li>
Mindset of openness and willingness to try new ways of working.</li><li>
End-to-end ownership mindset</li><li>
A master&rsquo;s degree in computer science, or related technical discipline</li><li>
Proven expert experience in IT management, preferably in a complex matrix organisation.</li><li>
Experience in an Agile context.</li><li>
Strong leadership and people management skills</li><li>
Having a continuous improvement mindset</li><li>
Are a role model and an ambassador for our culture cross departments and cross ING.</li></ul><p></p><p><b>
Engineering skills</b></p><ul><li>
At least Bachelor/Master level of education</li><li>
Knowledge of, and experience with Agile/Scrum</li><li>
Experience in drawing up complex business requirements from stakeholders and converting them into IT solutions</li><li>
You have a positive mindset</li><li>
You have an excellent command of both the Dutch and English language, both verbally and in writing</li></ul><p></p><p><b>
Rewards and benefits</b></p><p>
We want to make sure that it&rsquo;s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm.</p><p>
The benefits of working with us at ING include:</p><ul><li>
 A salary tailored to your qualities and experience
</li><li>24-27 vacation days depending on contract</li><li>
Pension scheme</li><li>
13th month salary</li><li>
Individual Savings Contribution (BIS), 3.5% of your gross annual salary</li><li>
8% Holiday payment</li><li>
Hybrid working to blend home working for focus and office working for collaboration and co-creation</li><li>
Personal growth and challenging work with endless possibilities</li><li>
An informal working environment with innovative colleagues</li></ul><p></p><p><b>
About us</b></p><p></p><p>
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what&rsquo;s possible and at the same time ensure you work with integrity and hold the customer&rsquo;s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.</p><p><b>
Questions?</b></p><p></p><p>
Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the &ldquo;Apply&rdquo; button.</p><p>
Please note, multiple interview steps involving various business stakeholders will be part of the selection process.</p></div></div><p></p>

We are looking for a passionate and inspiring IT Chapter Lead for the IT Integrators within International Payments with extensive experience in the customer initiated payments and interbank clearing and settlement.
The Team
Your Chapter consists of fellow integrators working in with several squads within the IT Area. Together with your Chapter, you guarantee the required knowledge within the IT Area. You do this by jointly investing in knowledge of the Java and DevOps fields, for example by:
Organize knowledge and demo sessions
Attend relevant and/or interesting conferences in your field together with the Chapter
Working together with your Chapter on relevant issues within the bank (with the aim of knowledge development)
There is room for innovation. Quality comes first and the customer is central to all activities.
The DevOps squads within ING Bank use the Scrum methodology and a far-reaching Agile Way-of-Work. This puts ING Bank at the forefront of the working method used for designing, building, and testing applications, as well as the process of commissioning, managing and ultimately decommissioning applications. In this way, ING Bank is continuously optimizing its services to its customers and further strengthening its leading position in the market. In your position, you therefore have a direct influence on customer satisfaction at ING and, of course, you are expected to put the customer's interests first in all your work.
Key Responsibilities
A successful experienced IT Integrator, who is also the Chapter, Lead for the IT Integrators and IT Business Analysts.
Creates an awesome atmosphere in which everyone feels appreciated and heard, and where everyone enjoys their work.
Actively aligns with the IT Lead, IT Area Leads and business on the delivery and priority of the work.
Uses his/her skills to attract and retain the IT Integrators and IT Business Analysts and create the best engineering and delivery culture in an Agile way of working environment.
Values engineering craftsmanship and develops craftsmanship of the employees working in their respective area. Provides high-level strategic guidance to the IT Integrators and IT Business Analysts.
Leads significant transformative initiatives with broad-reaching international effects.
Promotes creativity and originality, such as by catalysing internal conferences.
Ensures adherence to IT risk, security, and compliance commitments.
Plays a constructive role in enhancing the broader IT organization.
As a Chapter Lead, you are responsible for the knowledge development of your employees within the ING Way-of-Work.
How to succeed
Chapter Lead IT Integrator is an ambassador for the ING culture (Orange Code) and meets the requirements of the associated manager's conduct profile.. You are substantively strong, and you are focused on achieving the best and concrete results in your work. Better than anyone you understand the wishes and needs of the IT department. Also, you are a real team player. The complex and versatile operational working environment requires you to be able to switch quickly. You can quickly recognize where to act. You are also able to coach colleagues and give constructive feedback.
Characteristics of a Chapter lead
You are an AWESOME leader, inspiring and energizing.
You focus on and encourage collaboration, within the team, within ING Netherlands, and internationally.
You drive change, project as well as drive for, continuous improvement and a high-performance culture.
Excellent strategic management / decision taking skills.
Empowering people management style
Mindset of openness and willingness to try new ways of working.
End-to-end ownership mindset
A master’s degree in computer science, or related technical discipline
Proven expert experience in IT management, preferably in a complex matrix organisation.
Experience in an Agile context.
Strong leadership and people management skills
Having a continuous improvement mindset
Are a role model and an ambassador for our culture cross departments and cross ING.
Engineering skills
At least Bachelor/Master level of education
Knowledge of, and experience with Agile/Scrum
Experience in drawing up complex business requirements from stakeholders and converting them into IT solutions
You have a positive mindset
You have an excellent command of both the Dutch and English language, both verbally and in writing
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm.
The benefits of working with us at ING include:
 A salary tailored to your qualities and experience
24-27 vacation days depending on contract
Pension scheme
13th month salary
Individual Savings Contribution (BIS), 3.5% of your gross annual salary
8% Holiday payment
Hybrid working to blend home working for focus and office working for collaboration and co-creation
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.
Questions?
Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.
Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

Chapter Lead IT Integration - ING

Chapter Lead IT Integration

You need to be a Spanish speaker with a degree, strong analytical skills, client-focused, MS Office proficient, and experienced in payments, with excellent communication and attention to detail.

You will analyze client inquiries, cooperate with teams, ensure compliance, manage payment issues, recommend improvements, and address errors in electronic payments.

<div><div>Job Overview</div><div>
Payments Settlements Services (PSS) and Wholesale Banking (WB) payments act as a utility unit which service Processing and Investigations functions across different product areas like True International Payments (TIP), SEPA, Instant Payments, MIPs and Retail Payments for Wholesale Banking Operations (WBO) and Retail products in multiple locations.</div><div></div><div>
The ideal candidate reports to a Circle Lead and is expected to interact with Center of Excellence (COE), Global Business Partners and colleagues from various geographies including the counterpart Hub.</div><div></div><div>
Key Responsibilities/ Capabilities</div><ul><li>
Handle and analyze requests, escalations and enquiries of FI and NFI clients with respect to international payments, domestic and direct debits.</li><li>
Actively cooperate with other divisions within the Payments Department to allocate escalations and prevent them from arising.</li><li>
Ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.</li><li>
Create and follow up files for incoming payments that could not be executed.</li><li>
Provide recommendations in order to reduce the number of payments not processed automatically and improve quality with the aim of reducing the number of complaints.</li><li>
Formulate proposals for improvement.</li><li>
Carry out interventions with respect to FI and NFI electronic payments that have been incorrectly supplied.</li></ul><div></div><div>
Minimum Qualifications and Capabilities</div><div></div><ul><li>
Spanish Bilingual Candidate with excellent communication skills (Written and Spoken).</li><li>
Bachelor&rsquo;s degree or equivalent experience</li><li>
Analytical, flexible, open-minded and a team player</li><li>
Ability to work under pressure and capable of managing and prioritizing multiple tasks.</li><li>
Have a client driven approach.</li><li>
Excellent written and oral communication skills, including the ability to convey complex information succinctly and clearly to clients and partners.</li><li>
MS Office proficient with the ability to work with multiple applications at the same time.</li><li>
Experience in working at a payment, or payment technology company.</li><li>
Results driven self- starter who can thrive in a fast- paced, collaborative, and cross- functional environment.</li><li>
Superior attention to details</li><li>
Experience working at a Payments and Cash department is an advantage.</li></ul></div>

Job Overview
Payments Settlements Services (PSS) and Wholesale Banking (WB) payments act as a utility unit which service Processing and Investigations functions across different product areas like True International Payments (TIP), SEPA, Instant Payments, MIPs and Retail Payments for Wholesale Banking Operations (WBO) and Retail products in multiple locations.
The ideal candidate reports to a Circle Lead and is expected to interact with Center of Excellence (COE), Global Business Partners and colleagues from various geographies including the counterpart Hub.
Key Responsibilities/ Capabilities
Handle and analyze requests, escalations and enquiries of FI and NFI clients with respect to international payments, domestic and direct debits.
Actively cooperate with other divisions within the Payments Department to allocate escalations and prevent them from arising.
Ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
Create and follow up files for incoming payments that could not be executed.
Provide recommendations in order to reduce the number of payments not processed automatically and improve quality with the aim of reducing the number of complaints.
Formulate proposals for improvement.
Carry out interventions with respect to FI and NFI electronic payments that have been incorrectly supplied.
Minimum Qualifications and Capabilities
Spanish Bilingual Candidate with excellent communication skills (Written and Spoken).
Bachelor’s degree or equivalent experience
Analytical, flexible, open-minded and a team player
Ability to work under pressure and capable of managing and prioritizing multiple tasks.
Have a client driven approach.
Excellent written and oral communication skills, including the ability to convey complex information succinctly and clearly to clients and partners.
MS Office proficient with the ability to work with multiple applications at the same time.
Experience in working at a payment, or payment technology company.
Results driven self- starter who can thrive in a fast- paced, collaborative, and cross- functional environment.
Superior attention to details
Experience working at a Payments and Cash department is an advantage.

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