Colleague Discount

Bonus

Life Assurance

Bonus: We have discretionary bonus schemes depending on your role and our business performance

Pay: Our salaries are competitive and reviewed every year

Life Assurance: Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan

Colleague Discount: receive 20% discounts in-store for you and members of your household

Fortune 500

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them.

Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future.

From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Retail & Consumer Goods

Marks and Spencer

Retail

Forward thinking, future-focused and digital-first retail

You need experience in change programs, knowledge of retail and supply chain, strong relationship-building skills, the ability to work independently and collaboratively, and awareness of change methodologies.

You will coordinate change strategies, develop tools for engagement, define change priorities, coach project managers, and implement engagement strategies during significant transitions.

Customer Relations

Logistics

London

<div>Summary
There has never been a more exciting time to join M&amp;S Supply Chain &amp; Logistics. Why? Because our Logistics Teams are fundamental in delivering the products our customers want through a service they love!
 
 
We are looking for a Logistics Change &amp; Engagement Manager to join our Logistics Portfolio team on a 12-month basis. They will be involved in building and orchestrating our change strategy, using current change methodologies, to help the M&amp;S Clothing &amp; Home Supply Chain &amp; Logistics team and the broader business to understand the impact of Network changes, taking into consideration the business-as-usual commitments and engaging the various business partner groups across a portfolio on the initiatives. This role is also responsible for engaging and communicating the strategy ensuring that all teams are kept up to date and motivated during this period of ongoing rapid change.
All the details
The role will work alongside the Logistics Strategy &amp; Development teams to build, create and oversea the implementation of the change and engagement strategy. To support our Programme and Project Managers to communicate, implement and sustain change effectively while minimising any disruption to the business and deliver the desired outcomes.
NB: This is a 12-month Fixed Term role which will be based at our Paddington Support Office in W2 a minimum of three days a week as we believe that to stay close to customers, we develop skills and ideas through collaboration and that spending time together makes us more creative and connected!
What&rsquo;s in it for you
Being a part of M&amp;S is exactly that &ndash; playing your part to bring the magic of M&amp;S to our customers every day. We&rsquo;re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&amp;S just that little bit more special&hellip;
<ul><li>After completing your probationary period, you&rsquo;ll receive 20% colleague discount across all M&amp;S products and many of our third-party brands for you and a member of your household
</li></ul><ul><li>Competitive holiday entitlement with the potential to buy extra holiday days!
</li></ul><ul><li>A generous Defined Contribution Pension Scheme and Life Assurance
</li></ul><ul><li>A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills
</li></ul><ul><li>Amazing perks and discounts via our M&amp;S Choices portal to maximise your financial and personal wellbeing
</li></ul><ul><li>Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family
</li></ul><ul><li>Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family
</li></ul><ul><li>A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work
</li></ul>What you&rsquo;ll do
Your key accountabilities will include
<ul><li>Work with the Clothing &amp; Home Supply Chain &amp; Logistics teams to refine the strategy and coordinate an approach to identify, communicate, implement and sustain change, minimising impact to affected business areas
</li></ul><ul><li>Drive the continuous development of the change agenda, developing tools to embed the required behavioural changes aligned to the strategy, feeding into the Portfolio Management processes, governance and roadmaps
</li></ul><ul><li>Define and detail the change priorities around people, systems and processes for key projects to ensure work stream change plans are delivered with maximum benefit realised, with a clear approach and plan to comms and engagement
</li></ul><ul><li>Work with and coach Project managers and 3rd Party Logistics providers to deliver a coordinated approach to managing change, ensuring all fully understand the impact of proposed changes to different partner groups.
</li></ul><ul><li>Define and lead the implementation of the overall department and wider business engagement strategy, ensuring all parties are kept informed and motivated throughout this period of unprecedented change.
</li></ul>Who you are
Your skills and experience will include
<ul><li>Experience of orchestrating and delivering change programmes in a complex matrix-management structure and encouraging others to embrace change. Along with the ability to manage ambiguous and ever evolving business objectives with a passion for communicating with conviction and energy
</li></ul><ul><li>A good understanding of the Retail business, with a strong knowledge of Supply chain and Logistics
</li></ul><ul><li>Able to influence, persuade, build and maintain positive relationships with colleagues and diverse groups of business partners at all levels, to understand their needs and challenges
</li></ul><ul><li>Ability to work autonomously and collaboratively, with excellent planning and organisational skills. Able to prioritise and deliver results within often tight and competing timeframes
</li></ul><ul><li>Awareness of standard change methodologies and stimulate new and innovate ideas to build and shape effective change strategy
</li></ul>Everyone&rsquo;s welcome
We are ambitious about the future of retail. We&rsquo;re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We&rsquo;re transforming how we work together and offering our most exciting opportunities yet. Marks &amp; Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don&rsquo;t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-ME1
#LI-Hybrid</div>

Summary
There has never been a more exciting time to join M&S Supply Chain & Logistics. Why? Because our Logistics Teams are fundamental in delivering the products our customers want through a service they love!


We are looking for a Logistics Change & Engagement Manager to join our Logistics Portfolio team on a 12-month basis. They will be involved in building and orchestrating our change strategy, using current change methodologies, to help the M&S Clothing & Home Supply Chain & Logistics team and the broader business to understand the impact of Network changes, taking into consideration the business-as-usual commitments and engaging the various business partner groups across a portfolio on the initiatives. This role is also responsible for engaging and communicating the strategy ensuring that all teams are kept up to date and motivated during this period of ongoing rapid change.
All the details
The role will work alongside the Logistics Strategy & Development teams to build, create and oversea the implementation of the change and engagement strategy. To support our Programme and Project Managers to communicate, implement and sustain change effectively while minimising any disruption to the business and deliver the desired outcomes.
NB: This is a 12-month Fixed Term role which will be based at our Paddington Support Office in W2 a minimum of three days a week as we believe that to stay close to customers, we develop skills and ideas through collaboration and that spending time together makes us more creative and connected!
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household
Competitive holiday entitlement with the potential to buy extra holiday days!
A generous Defined Contribution Pension Scheme and Life Assurance
A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills
Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing
Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family
Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family
A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work
What you’ll do
Your key accountabilities will include
Work with the Clothing & Home Supply Chain & Logistics teams to refine the strategy and coordinate an approach to identify, communicate, implement and sustain change, minimising impact to affected business areas
Drive the continuous development of the change agenda, developing tools to embed the required behavioural changes aligned to the strategy, feeding into the Portfolio Management processes, governance and roadmaps
Define and detail the change priorities around people, systems and processes for key projects to ensure work stream change plans are delivered with maximum benefit realised, with a clear approach and plan to comms and engagement
Work with and coach Project managers and 3rd Party Logistics providers to deliver a coordinated approach to managing change, ensuring all fully understand the impact of proposed changes to different partner groups.
Define and lead the implementation of the overall department and wider business engagement strategy, ensuring all parties are kept informed and motivated throughout this period of unprecedented change.
Who you are
Your skills and experience will include
Experience of orchestrating and delivering change programmes in a complex matrix-management structure and encouraging others to embrace change. Along with the ability to manage ambiguous and ever evolving business objectives with a passion for communicating with conviction and energy
A good understanding of the Retail business, with a strong knowledge of Supply chain and Logistics
Able to influence, persuade, build and maintain positive relationships with colleagues and diverse groups of business partners at all levels, to understand their needs and challenges
Ability to work autonomously and collaboratively, with excellent planning and organisational skills. Able to prioritise and deliver results within often tight and competing timeframes
Awareness of standard change methodologies and stimulate new and innovate ideas to build and shape effective change strategy
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-ME1
#LI-Hybrid

Change & Engagement Manager - Marks and Spencer

Change & Engagement Manager

You should have project management skills, food category knowledge, strong analysis and problem-solving abilities, and expertise in Space Range & Display, along with proficiency in Microsoft Suite and JDA tools.

You will create and maintain planograms, analyze inventory data, manage product attributes, provide display insights, collaborate with Buyers, and conduct store visits for continuous improvement.

Marketing

Product

<div>Summary
M&amp;S Food is changing, and fast! We are undergoing one of the biggest transformations in retailing today to build a bigger, better, fresher food business. From Percy Pig to the freshest M&amp;S Select Farms produce, we grow, source, and develop our own products to give our customers family-ready food that's unbeatable on flavour and innovation. We need motivated people who are ready to bring their whole self to work and give it their all in a fast-paced team committed to being the best. After all, this is not just food&hellip; This is M&amp;S Food.
All the details
What&rsquo;s in it for you
Being a part of M&amp;S is exactly that &ndash; becoming a part and playing your part. We&rsquo;re an inclusive, dynamic, exciting, and always evolving business built on core values.
Here are some of the benefits we offer that make working for M&amp;S just that little bit more special&hellip;
<ul><li>20% Colleague discount on most things from furniture, fashion and food.</li>
<li>A first-class welcome to M&amp;S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something we&rsquo;re proud of at M&amp;S.</li>
<li>Attractive annual bonus, based on company performance and personal objectives.</li>
<li>Competitive holiday entitlement with the potential to buy extra holiday days!</li>
<li>Amazing perks and discounts via our M&amp;S Choices website. Including GymSave &ndash; that offers up to 25% off Gym Memberships and the option to become an M&amp;S Shareholder using our ShareSave &amp; ShareBuy Schemes</li>
<li>Charity Volunteer Day &ndash; A paid day away from work to support your chosen charity.</li>
<li>A very generous Defined Contribution Pension Scheme and Life Assurance</li>
<li>Every colleague at M&amp;S has access to a fantastic range of wellbeing support &ndash; this includes access to our 24/7 Virtual GP, PAM Assist to support you &amp; your family as well as many other schemes</li>
<li>Family friendly policies to support life&rsquo;s most important milestones including maternity leave, neo-natal</li>
</ul>What you&rsquo;ll do
Your key accountabilities will include
<ul><li>Create and execute maintenance of &lsquo;best in town&rsquo; category planograms, ensuring that they are updated to agreed critical path and display &amp; operational principles</li>
<li>Analyse product and store inventory data to determine the best attribution of micro space, to optimise operational efficiency and shelf fill</li>
<li>Manage product attributes and customer decision trees to support execution of relevant displays &amp; ranges</li>
<li>Provide display related management information such as shelf efficiency, product &lsquo;look and feel&rsquo;, ease of shop, customer blocking, and provide recommendations for potential enhancements to provide oversight of the product end to end</li>
<li>Play a key role in managing the display strategy with Buyers and NPD, making recommendations in line with display principles, as well as defining product attributes.</li>
<li>Conduct M&amp;S &amp; competitor store visits regularly to review implementation of displays, gain store feedback and to identify potential improvements and opportunities.</li>
</ul>Who you are
Your skills and experience will include
<ul><li>Excellent project management</li>
<li>Food category &amp; customer knowledge to ensure focussed displays</li>
<li>Excellent analysis and problem solving</li>
<li>Detailed knowledge of the Space Range &amp; Display processes and critical paths</li>
<li>Good knowledge of Microsoft Suite including Microsoft Excel &amp; Power BI</li>
<li>Food Analytics Query Tool (Business Objects)</li>
<li>JDA Suite Including &ndash; Space Planning, Assortment Optimization &amp; Intactix Knowledge Database</li>
</ul>Everyone&rsquo;s welcome
M&amp;S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That&rsquo;s why we&rsquo;re revolutionising how we work and offering our most exciting opportunities yet. There&rsquo;s never been a better time to be part of our team. Marks &amp; Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We&rsquo;re an in-person business and have core collaboration days in our Support Centre each week. For most teams, this is 3 working days where we come together to collaborate, innovate, and serve our customers brilliantly.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.</div>

Summary
M&S Food is changing, and fast! We are undergoing one of the biggest transformations in retailing today to build a bigger, better, fresher food business. From Percy Pig to the freshest M&S Select Farms produce, we grow, source, and develop our own products to give our customers family-ready food that's unbeatable on flavour and innovation. We need motivated people who are ready to bring their whole self to work and give it their all in a fast-paced team committed to being the best. After all, this is not just food… This is M&S Food.
All the details
What’s in it for you
Being a part of M&S is exactly that – becoming a part and playing your part. We’re an inclusive, dynamic, exciting, and always evolving business built on core values.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
20% Colleague discount on most things from furniture, fashion and food.
A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something we’re proud of at M&S.
Attractive annual bonus, based on company performance and personal objectives.
Competitive holiday entitlement with the potential to buy extra holiday days!
Amazing perks and discounts via our M&S Choices website. Including GymSave – that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes
Charity Volunteer Day – A paid day away from work to support your chosen charity.
A very generous Defined Contribution Pension Scheme and Life Assurance
Every colleague at M&S has access to a fantastic range of wellbeing support – this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family as well as many other schemes
Family friendly policies to support life’s most important milestones including maternity leave, neo-natal
What you’ll do
Your key accountabilities will include
Create and execute maintenance of ‘best in town’ category planograms, ensuring that they are updated to agreed critical path and display & operational principles
Analyse product and store inventory data to determine the best attribution of micro space, to optimise operational efficiency and shelf fill
Manage product attributes and customer decision trees to support execution of relevant displays & ranges
Provide display related management information such as shelf efficiency, product ‘look and feel’, ease of shop, customer blocking, and provide recommendations for potential enhancements to provide oversight of the product end to end
Play a key role in managing the display strategy with Buyers and NPD, making recommendations in line with display principles, as well as defining product attributes.
Conduct M&S & competitor store visits regularly to review implementation of displays, gain store feedback and to identify potential improvements and opportunities.
Who you are
Your skills and experience will include
Excellent project management
Food category & customer knowledge to ensure focussed displays
Excellent analysis and problem solving
Detailed knowledge of the Space Range & Display processes and critical paths
Good knowledge of Microsoft Suite including Microsoft Excel & Power BI
Food Analytics Query Tool (Business Objects)
JDA Suite Including – Space Planning, Assortment Optimization & Intactix Knowledge Database
Everyone’s welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We’re an in-person business and have core collaboration days in our Support Centre each week. For most teams, this is 3 working days where we come together to collaborate, innovate, and serve our customers brilliantly.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Range & Display Planner - Marks and Spencer

<div>
 Summary M&amp;S Food is changing, and fast! We are undergoing one of the biggest transformations in retailing today to build a bigger, better, fresher food business. From Percy Pig to the freshest M&amp;S Select Farms produce, we grow, source, and develop our own products to give our customers family-ready food that's unbeatable on flavour and innovation. We need motivated people who are ready to bring their whole self to work and give it their all in a fast-paced team committed to being the best. After all, this is not just food… This is M&amp;S Food.
 All the details
 What’s in it for you
 Being a part of M&amp;S is exactly that – becoming a part and playing your part. We’re an inclusive, dynamic, exciting, and always evolving business built on core values.
 Here are some of the benefits we offer that make working for M&amp;S just that little bit more special…
 <ul>
 <li>20% Colleague discount on most things from furniture, fashion and food.</li>
 <li>A first-class welcome to M&amp;S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something we’re proud of at M&amp;S.</li>
 <li>Attractive annual bonus, based on company performance and personal objectives.</li>
 <li>Competitive holiday entitlement with the potential to buy extra holiday days!</li>
 <li>Amazing perks and discounts via our M&amp;S Choices website. Including GymSave – that offers up to 25% off Gym Memberships and the option to become an M&amp;S Shareholder using our ShareSave &amp; ShareBuy Schemes</li>
 <li>Charity Volunteer Day – A paid day away from work to support your chosen charity.</li>
 <li>A very generous Defined Contribution Pension Scheme and Life Assurance</li>
 <li>Every colleague at M&amp;S has access to a fantastic range of wellbeing support – this includes access to our 24/7 Virtual GP, PAM Assist to support you &amp; your family as well as many other schemes</li>
 <li>Family friendly policies to support life’s most important milestones including maternity leave, neo-natal</li>
 </ul>
 What you’ll do
 Your key accountabilities will include
 <ul>
 <li>Create and execute maintenance of ‘best in town’ category planograms, ensuring that they are updated to agreed critical path and display &amp; operational principles</li>
 <li>Analyse product and store inventory data to determine the best attribution of micro space, to optimise operational efficiency and shelf fill</li>
 <li>Manage product attributes and customer decision trees to support execution of relevant displays &amp; ranges</li>
 <li>Provide display related management information such as shelf efficiency, product ‘look and feel’, ease of shop, customer blocking, and provide recommendations for potential enhancements to provide oversight of the product end to end</li>
 <li>Play a key role in managing the display strategy with Buyers and NPD, making recommendations in line with display principles, as well as defining product attributes.</li>
 <li>Conduct M&amp;S &amp; competitor store visits regularly to review implementation of displays, gain store feedback and to identify potential improvements and opportunities.</li>
 </ul>
 Who you are
 Your skills and experience will include
 <ul>
 <li>Excellent project management</li>
 <li>Food category &amp; customer knowledge to ensure focussed displays</li>
 <li>Excellent analysis and problem solving</li>
 <li>Detailed knowledge of the Space Range &amp; Display processes and critical paths</li>
 <li>Good knowledge of Microsoft Suite including Microsoft Excel &amp; Power BI</li>
 <li>Food Analytics Query Tool (Business Objects)</li>
 <li>JDA Suite Including – Space Planning, Assortment Optimization &amp; Intactix Knowledge Database</li>
 </ul>
 Everyone’s welcome
 M&amp;S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks &amp; Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
 We’re an in-person business and have core collaboration days in our Support Centre each week. For most teams, this is 3 working days where we come together to collaborate, innovate, and serve our customers brilliantly.
 We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
 If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
</div>

Range & Display Planner

You should have retail analytics experience, strong communication skills, stakeholder management, customer feedback analysis, attention to detail, deadline adaptability, and proven line management experience.

You will develop customer experience frameworks, analyze data, create reports, manage insights from touchpoints, automate processes, collaborate with teams, and conduct focus groups to enhance customer satisfaction.

Data

<div>Summary
Our International business has the exciting job of bringing our famous clothing, food and home products to over 32 million customers worldwide. Collaborating with our partner businesses, different countries and cultures, you'll work with colleagues around the world to help us reshape International as we know it. 
 
Our ambition is to more than double International retail sales online, so there's never been a better time to join the department and make your mark as we continue to build inclusive and diverse relationships, and put the business and our colleagues at the forefront of every decision we make! 
 
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
All the details
What's in it for you? 
 
Being a part of M&amp;S is exactly that &ndash; playing your part to bring the magic of M&amp;S to our customers every day. We&rsquo;re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&amp;S just that little bit more special&hellip;
<ul><li>After completing your probationary period, you&rsquo;ll receive 20% colleague discount across all M&amp;S products and many of our third-party brands for you and a member of your household.</li>
<li>Competitive holiday entitlement with the potential to buy extra holiday days!</li>
<li>Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.</li>
<li>A generous Defined Contribution Pension Scheme and Life Assurance.</li>
<li>A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.</li>
<li>Amazing perks and discounts via our M&amp;S Choices portal to maximise your financial and personal wellbeing.</li>
<li>Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.</li>
<li>Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.</li>
<li>A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.</li>
</ul>What you'll do
As the Customer Insight &amp; Reporting Analytics Manager you will develop and evolve our Customer Experience measurement framework to help M&amp;S understand our customers experience in the markets we operate and support with the influence of improving customer pain points.
<ul><li>Deliver impactful customer insight reporting which provides timely, accurate data and insight across the different markets from an omnichannel perspective. Creating clear and accurate narratives on customer themes for stakeholders to drive action.
</li><li>Ensure measurements are fit for purpose, consistent and provide actionable insight.</li>
<li>Keep the playbook up to date so partners are aware of requirements.
</li><li>Gather data through multiple customer touchpoints / CX measures to identify trends and provide insight to assist key stakeholders. Managing queries from partners about their CX measurements and reporting, finding ways to efficiently communicate wider changes.
</li><li>Collaborate with Insight teams across the business to share best practice and deliver holistic reporting into the business.</li>
<li>Develop the automation of reports to improve efficiency where possible.</li>
<li>Build and role out a customer focus group in key strategic market, deep diving to understand key issues and share findings and build action plans with key stakeholders</li>
<li>Draw data from multiple sources to determine customer sentiment and experience, establish and carry out qualitative research to understand customer challenges.
</li></ul>Who you are 
<ul><li>Experience within a similar role, within retail would be highly desirable.
</li><li>Excellent communication and presentation skills using a variety of tools (e.g. Excel, PowerBi, Powerpoint) with a passion for impactful storytelling that engages stakeholders and inspires action.
</li><li>Effective stakeholder management skills, acting as the customer conscious across different business teams. Ability to prioritise stakeholder requests based on resource and criticality.
</li><li>Ability to analyse customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer experience</li>
<li>Excellent attention to detail and focus on accuracy of all output.</li>
<li>Ability to work under pressure and meet tight deadlines.</li>
<li>Proven line management experience.</li> 
</ul>Everyone's Welcome 
 
We are ambitious about the future of retail. We&rsquo;re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We&rsquo;re transforming how we work together and offering our most exciting opportunities yet. Marks &amp; Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don&rsquo;t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-CA1 #LI-Hybrid</div>

Summary
Our International business has the exciting job of bringing our famous clothing, food and home products to over 32 million customers worldwide. Collaborating with our partner businesses, different countries and cultures, you'll work with colleagues around the world to help us reshape International as we know it.

Our ambition is to more than double International retail sales online, so there's never been a better time to join the department and make your mark as we continue to build inclusive and diverse relationships, and put the business and our colleagues at the forefront of every decision we make!

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
All the details
What's in it for you?

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Competitive holiday entitlement with the potential to buy extra holiday days!
Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
A generous Defined Contribution Pension Scheme and Life Assurance.
A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
What you'll do
As the Customer Insight & Reporting Analytics Manager you will develop and evolve our Customer Experience measurement framework to help M&S understand our customers experience in the markets we operate and support with the influence of improving customer pain points.
Deliver impactful customer insight reporting which provides timely, accurate data and insight across the different markets from an omnichannel perspective. Creating clear and accurate narratives on customer themes for stakeholders to drive action.
Ensure measurements are fit for purpose, consistent and provide actionable insight.
Keep the playbook up to date so partners are aware of requirements.
Gather data through multiple customer touchpoints / CX measures to identify trends and provide insight to assist key stakeholders. Managing queries from partners about their CX measurements and reporting, finding ways to efficiently communicate wider changes.
Collaborate with Insight teams across the business to share best practice and deliver holistic reporting into the business.
Develop the automation of reports to improve efficiency where possible.
Build and role out a customer focus group in key strategic market, deep diving to understand key issues and share findings and build action plans with key stakeholders
Draw data from multiple sources to determine customer sentiment and experience, establish and carry out qualitative research to understand customer challenges.
Who you are
Experience within a similar role, within retail would be highly desirable.
Excellent communication and presentation skills using a variety of tools (e.g. Excel, PowerBi, Powerpoint) with a passion for impactful storytelling that engages stakeholders and inspires action.
Effective stakeholder management skills, acting as the customer conscious across different business teams. Ability to prioritise stakeholder requests based on resource and criticality.
Ability to analyse customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer experience
Excellent attention to detail and focus on accuracy of all output.
Ability to work under pressure and meet tight deadlines.
Proven line management experience.
Everyone's Welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-CA1 #LI-Hybrid

Customer Insight & Reporting Analytics Manager - Marks and Spencer

Customer Insight & Reporting Analytics Manager

You must provide excellent customer service, manage your workload, communicate well, adapt to change, listen actively, be detail-oriented, open to feedback, and possess digital skills.

You will serve customers, maintain store cleanliness, achieve sales targets, engage proactively, build product knowledge, and utilize digital tools for outstanding service.

Sales & Business Development

Edinburgh

<div>All the details
Customer Assistant - Clothing &amp; Home - 27 Hours- Craigleith
Permanent Position 
 
Proposed/Example Work Pattern -
Week 1
Tuesday/Wednesday/Thursday/Saturday - 0800-1500
Week 2
Monday/Tuesday/Wednesday/Thursday 0800-1500
All new starters will be expected to attend a 2 day Induction. Please be aware, this may not be held in your base store. 
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
<ul><li>Serve our customers efficiently, both on the shop floor and at service points
</li></ul><ul><li>Keep the store clean and tidy, ensuring that our shelves are always stocked with product
</li></ul><ul><li>Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
</li></ul><ul><li>Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
</li></ul><ul><li>Build expert product knowledge to sell and recommend our products and services
</li></ul><ul><li>We&rsquo;ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
</li></ul>Key Capabilities
<ul><li>High levels of customer service
</li></ul><ul><li>Committed to delivering excellent work with great attention to detail
</li></ul><ul><li>Open to and acts upon feedback, asking for this regularly
</li></ul><ul><li>Takes accountability for planning and managing own workload efficiently
</li></ul><ul><li>Strong communication skills
</li></ul><ul><li>Adaptable to changing situations
</li></ul><ul><li>Builds positive relationships by being a good listener
</li></ul><ul><li>Good level of digital capability
</li></ul>Everyone&rsquo;s Welcome
M&amp;S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That&rsquo;s why we&rsquo;re revolutionising how we work and offering our most exciting opportunities yet. There&rsquo;s never been a better time to be part of our team. Marks &amp; Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.</div>

All the details
Customer Assistant - Clothing & Home - 27 Hours- Craigleith
Permanent Position

Proposed/Example Work Pattern -
Week 1
Tuesday/Wednesday/Thursday/Saturday - 0800-1500
Week 2
Monday/Tuesday/Wednesday/Thursday 0800-1500
All new starters will be expected to attend a 2 day Induction. Please be aware, this may not be held in your base store.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Customer Assistant - Marks and Spencer

Customer Assistant

You must be 18+, provide excellent customer service, be detail-oriented, open to feedback, manage your workload, communicate effectively, adapt to change, listen well, and have good digital skills.

You will serve customers, maintain store cleanliness, meet sales targets, engage with customers, build product knowledge, and use digital tools for exceptional service.

Hereford

<div>All the details
Work Pattern
Week One
Sun 0600-1400
Mon 0600-1400
Fri 0600-1400
Week Two 
Mon 0600-1400
Wed 0600-1400
Sat 0600-1400
Due to health and safety reasons, candidates for this role must be 18 or over to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
<ul><li>Serve our customers efficiently, both on the shop floor and at service points
</li></ul><ul><li>Keep the store clean and tidy, ensuring that our shelves are always stocked with product
</li></ul><ul><li>Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
</li></ul><ul><li>Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
</li></ul><ul><li>Build expert product knowledge to sell and recommend our products and services
</li></ul><ul><li>We&rsquo;ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
</li></ul>Key Capabilities
<ul><li>High levels of customer service
</li></ul><ul><li>Committed to delivering excellent work with great attention to detail
</li></ul><ul><li>Open to and acts upon feedback, asking for this regularly
</li></ul><ul><li>Takes accountability for planning and managing own workload efficiently
</li></ul><ul><li>Strong communication skills
</li></ul><ul><li>Adaptable to changing situations
</li></ul><ul><li>Builds positive relationships by being a good listener
</li></ul><ul><li>Good level of digital capability
</li></ul>Everyone&rsquo;s Welcome
M&amp;S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That&rsquo;s why we&rsquo;re revolutionising how we work and offering our most exciting opportunities yet. There&rsquo;s never been a better time to be part of our team. Marks &amp; Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.</div>

All the details
Work Pattern
Week One
Sun 0600-1400
Mon 0600-1400
Fri 0600-1400
Week Two
Mon 0600-1400
Wed 0600-1400
Sat 0600-1400
Due to health and safety reasons, candidates for this role must be 18 or over to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Marks and Spencer

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Colleague Discount

Bonus

Pay

Life Assurance