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Foods Sales Advisor

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Marks and Spencer

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Cork

AI generated summary

  • You must prioritize customers, deliver excellent service and presentation, understand their needs, meet sales targets, ensure safety, improve efficiency, and support team development.
  • You will enhance customer experience, ensure product presentation, sell products confidently, engage in store events, support colleagues, and pursue personal development while optimizing store performance.

Requirements

  • Job Requirements
  • Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
  • Always put the customer first and prioritise customer before task
  • Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
  • Involvement in Plan A activity to support store and local community initiatives
  • Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
  • Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
  • Actively take part in store events to achieve selling targets
  • Create selling opportunities at all service points
  • Understand the store business priorities and play your part to improving the store performance
  • Follow safe and legal working practices
  • Make every penny count by working productively and minimise losses throughout the store
  • Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
  • Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
  • Own your personal development, continuing to look for opportunities to grow your knowledge
  • Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

Responsibilities

  • Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
  • Always put the customer first and prioritise customer before task
  • Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
  • Involvement in Plan A activity to support store and local community initiatives
  • Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
  • Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
  • Actively take part in store events to achieve selling targets.
  • Create selling opportunities at all service points
  • Understand the store business priorities and play your part to improving the store performance
  • Follow safe and legal working practices
  • Make every penny count by working productively and minimise losses throughout the store
  • Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
  • Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
  • Own your personal development, continuing to look for opportunities to grow your knowledge
  • Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

FAQs

What is the main purpose of the Foods Sales Advisor role?

The main purpose of the Foods Sales Advisor role is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.

What are the key responsibilities related to customer interaction?

Key responsibilities related to customer interaction include creating an exceptional customer experience, prioritizing customers before tasks, ensuring excellent product presentation and availability, and participating in local community initiatives.

How does a Foods Sales Advisor contribute to selling?

A Foods Sales Advisor contributes to selling by confidently selling products, understanding customer needs through questioning, actively participating in store events to achieve selling targets, and creating selling opportunities at all service points.

What are the expectations regarding store performance for this role?

Expectations include understanding store business priorities, following safe and legal working practices, minimizing losses, and delivering all key activities and operational processes efficiently while seeking opportunities for continuous improvement.

What team-related responsibilities does a Foods Sales Advisor have?

A Foods Sales Advisor is expected to work flexibly across the store, support colleagues in meeting customer and business needs, take ownership of personal development, and share knowledge to encourage team learning and performance.

Is there an emphasis on personal development in this role?

Yes, there is a strong emphasis on owning personal development and continuously looking for opportunities to grow knowledge and skills.

Are there specific initiatives related to sustainable practices in this role?

Yes, involvement in Plan A activities is expected to support store and local community initiatives, focusing on sustainability and improving the local environment.

How is teamwork encouraged among Foods Sales Advisors?

Teamwork is encouraged by adapting to support colleagues, sharing knowledge and experiences, and promoting the overall performance of the team to meet both customer and business needs.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan