Fortune 500

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. 

Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.

Technology

Microsoft

You need a degree in CS/Engineering, 6+ years in full-stack programming, cloud experience, strong problem-solving and communication skills, and a passion for innovation and collaboration.

You will design, build, and maintain features for large-scale data processing systems, collaborating with engineering teams and PMs to ensure product success.

Software Engineering

IT & Cybersecurity

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.<br><br>Data Privacy has never been more top of mind than it is today. Governments around the world are passing new privacy legislation at a fast pace, and companies are investing in many aspects of data compliance to meet these new regulations. There is a significant opportunity here to empower every company to deliver data privacy solutions that meet these regulations and that build customer trust. We are the Microsoft Data Privacy Platform Team, a part of the Cloud Ecosystem Security (CES) Organization. If you are looking for an opportunity to move the needle on data privacy, then we may be the right team for you. The Data Privacy Platform (DPP) team has been providing internal data privacy products for all Microsoft since 2018, operating these products at high scale and availability. We build reliable, highly scalable, highly performing, and distributed systems for scanning, cataloging, classification, and DSR processing. Our job is to provide privacy infrastructure, to produce meaningful insights about compliance, and to create understandable actions that can be taken to improve. We are leveraging this experience to create new data privacy products to benefit Microsoft and later all our customers. There is a steady stream of new requirements for both our internal and external partners that create exciting opportunities to work on a high scale, impact, and visibility.<br><br>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.<br><br>Responsibilities<br><br>We are looking for engineers who have a track record of success, who deliver results, and who (preferably) have a background in large-scale data processing systems. Everyone on the team owns significant areas of the system, directly contributes to the vision, direction, and implementation of new features, and are key to the success of our products. You will collaborate on your designs across our partner engineering teams and work closely with our PMs to design, build, and maintain a growing set of features that will serve the needs of our customers.<br><br>Qualifications<br><br><br> * Bachelor’s / Master’s degree in Computer Science or Engineering or Mathematics or IT technical discipline.<br> * 6+ years of programming experience in full stacks like .NET, Java, ReactJS, Angular JS .etc.<br> * Experience building and shipping production grade software or services.<br> * Experience building and operating online services and fault-tolerant distributed systems.<br> * Experience in Cloud environment.<br> * Understanding of data structures, algorithms, and distributed systems.<br> * Good communication skills to collaborate with global teams.<br>   <br>   <br><br>Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:<br><br><br> * This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.<br> * Experience in technical design.<br> * Experience in driving the features to the completion with effective collaboration with stakeholders such as Partners, Product managers and Cross geo teams.<br> * Experience creating and shipping V1 products using modern development practices.<br> * Experience using agile methodologies and/or test-driven development (TDD).<br> * Great curiosity and willingness to question.<br> * Strong desire to innovate, ideate and implement the products and processes.<br> * High enthusiasm, integrity, ingenuity, results-orientation, self-motivation, and resourcefulness in a fast-paced competitive environment.<br> * Love the next problem, the next experiment, the next partner.<br> * Have a deep desire to work collaboratively, solve problems with groups, find win/win solutions and celebrate successes.<br> * Get excited by the challenge of hard technical problems.<br> * Solve problems by always leading with deep passion and empathy for customers.<br>   <br>   <br><br>#MSFTSecurity #MSFTSECURITY #ENGGJOBS #DATAPRIVACY<br><br>Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.Data Privacy has never been more top of mind than it is today. Governments around the world are passing new privacy legislation at a fast pace, and companies are investing in many aspects of data compliance to meet these new regulations. There is a significant opportunity here to empower every company to deliver data privacy solutions that meet these regulations and that build customer trust. We are the Microsoft Data Privacy Platform Team, a part of the Cloud Ecosystem Security (CES) Organization. If you are looking for an opportunity to move the needle on data privacy, then we may be the right team for you. The Data Privacy Platform (DPP) team has been providing internal data privacy products for all Microsoft since 2018, operating these products at high scale and availability. We build reliable, highly scalable, highly performing, and distributed systems for scanning, cataloging, classification, and DSR processing. Our job is to provide privacy infrastructure, to produce meaningful insights about compliance, and to create understandable actions that can be taken to improve. We are leveraging this experience to create new data privacy products to benefit Microsoft and later all our customers. There is a steady stream of new requirements for both our internal and external partners that create exciting opportunities to work on a high scale, impact, and visibility.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesWe are looking for engineers who have a track record of success, who deliver results, and who (preferably) have a background in large-scale data processing systems. Everyone on the team owns significant areas of the system, directly contributes to the vision, direction, and implementation of new features, and are key to the success of our products. You will collaborate on your designs across our partner engineering teams and work closely with our PMs to design, build, and maintain a growing set of features that will serve the needs of our customers.Qualifications * Bachelor’s / Master’s degree in Computer Science or Engineering or Mathematics or IT technical discipline. * 6+ years of programming experience in full stacks like .NET, Java, ReactJS, Angular JS .etc. * Experience building and shipping production grade software or services. * Experience building and operating online services and fault-tolerant distributed systems. * Experience in Cloud environment. * Understanding of data structures, algorithms, and distributed systems. * Good communication skills to collaborate with global teams.      Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: * This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter. * Experience in technical design. * Experience in driving the features to the completion with effective collaboration with stakeholders such as Partners, Product managers and Cross geo teams. * Experience creating and shipping V1 products using modern development practices. * Experience using agile methodologies and/or test-driven development (TDD). * Great curiosity and willingness to question. * Strong desire to innovate, ideate and implement the products and processes. * High enthusiasm, integrity, ingenuity, results-orientation, self-motivation, and resourcefulness in a fast-paced competitive environment. * Love the next problem, the next experiment, the next partner. * Have a deep desire to work collaboratively, solve problems with groups, find win/win solutions and celebrate successes. * Get excited by the challenge of hard technical problems. * Solve problems by always leading with deep passion and empathy for customers.      #MSFTSecurity #MSFTSECURITY #ENGGJOBS #DATAPRIVACYMicrosoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Software Engineer II - Microsoft

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.&lt;br&gt;&lt;br&gt;Data Privacy has never been more top of mind than it is today. Governments around the world are passing new privacy legislation at a fast pace, and companies are investing in many aspects of data compliance to meet these new regulations. There is a significant opportunity here to empower every company to deliver data privacy solutions that meet these regulations and that build customer trust. We are the Microsoft Data Privacy Platform Team, a part of the Cloud Ecosystem Security (CES) Organization. If you are looking for an opportunity to move the needle on data privacy, then we may be the right team for you. The Data Privacy Platform (DPP) team has been providing internal data privacy products for all Microsoft since 2018, operating these products at high scale and availability. We build reliable, highly scalable, highly performing, and distributed systems for scanning, cataloging, classification, and DSR processing. Our job is to provide privacy infrastructure, to produce meaningful insights about compliance, and to create understandable actions that can be taken to improve. We are leveraging this experience to create new data privacy products to benefit Microsoft and later all our customers. There is a steady stream of new requirements for both our internal and external partners that create exciting opportunities to work on a high scale, impact, and visibility.&lt;br&gt;&lt;br&gt;&lt;em&gt;Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are looking for engineers who have a track record of success, who deliver results, and who (preferably) have a background in large-scale data processing systems. Everyone on the team owns significant areas of the system, directly contributes to the vision, direction, and implementation of new features, and are key to the success of our products. You will collaborate on your designs across our partner engineering teams and work closely with our PMs to design, build, and maintain a growing set of features that will serve the needs of our customers.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Bachelor’s / Master’s degree in Computer Science or Engineering or Mathematics or IT technical discipline.&lt;/li&gt;&lt;li&gt; 6+ years of programming experience in full stacks like .NET, Java, ReactJS, Angular JS .etc.&lt;/li&gt;&lt;li&gt; Experience building and shipping production grade software or services.&lt;/li&gt;&lt;li&gt; Experience building and operating online services and fault-tolerant distributed systems.&lt;/li&gt;&lt;li&gt; Experience in Cloud environment.&lt;/li&gt;&lt;li&gt; Understanding of data structures, algorithms, and distributed systems.&lt;/li&gt;&lt;li&gt; Good communication skills to collaborate with global teams.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.&lt;/li&gt;&lt;li&gt;Experience in technical design.&lt;/li&gt;&lt;li&gt; Experience in driving the features to the completion with effective collaboration with stakeholders such as Partners, Product managers and Cross geo teams.&lt;/li&gt;&lt;li&gt; Experience creating and shipping V1 products using modern development practices.&lt;/li&gt;&lt;li&gt; Experience using agile methodologies and/or test-driven development (TDD).&lt;/li&gt;&lt;li&gt; Great curiosity and willingness to question.&lt;/li&gt;&lt;li&gt; Strong desire to innovate, ideate and implement the products and processes.&lt;/li&gt;&lt;li&gt; High enthusiasm, integrity, ingenuity, results-orientation, self-motivation, and resourcefulness in a fast-paced competitive environment.&lt;/li&gt;&lt;li&gt; Love the next problem, the next experiment, the next partner.&lt;/li&gt;&lt;li&gt; Have a deep desire to work collaboratively, solve problems with groups, find win/win solutions and celebrate successes.&lt;/li&gt;&lt;li&gt; Get excited by the challenge of hard technical problems.&lt;/li&gt;&lt;li&gt; Solve problems by always leading with deep passion and empathy for customers.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;#MSFTSecurity #MSFTSECURITY #ENGGJOBS #DATAPRIVACY&lt;br&gt;&lt;br&gt;Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Software Engineer II

Germany

United Kingdom

United Arab Emirates

Canada

United States

Portugal

Netherlands

Ireland

Philippines

Italy

Spain

India

France

South Africa

Australia

Switzerland

You need a Bachelor's in Computer Science or related field, 2+ years in coding (C, C++, C#, Java, JavaScript, Python), strong problem-solving skills, web experience, and a passion for new technologies.

You will drive design reviews, own complex features, develop travel experiences on Bing, and ensure high standards in security, usability, and performance.

Hyderabad

This role is for a Software Engineer II on the Bing Travel team. We are building a world class Travel solution spanning the whole spectrum of user's travel journey.  We are looking for strong engineers with a background and passion for generating experiences and features to power the best of web Travel solution.<br><br>This travel solution spans across multiple canvases and the role involves understanding user intent, history and making customized experiences, based on recommendation, leading with great image, video, and virtual experiences, and providing insights drawn from analytics. Our experiences are seen by millions of users per day today and we expect to keep growing that significantly to create useful and personalized insights at web scale. These span across the whole spectrum from travel inspiration, destination exploration, planning trips, booking, and experiencing stages. This is a great time for a strong engineer to come on board and become a key part of this journey.<br><br>Are you excited about building world-class software with finely crafted experience to address real need of millions of users across the globe while continuously learning, having fun, and maintaining work-life balance?<br><br>Our Bing India team comprises of highly motivated engineers, product managers and data-scientists building end-to-end web-scale and enterprise-scale AI systems. Together we develop and deliver robust, state of art and scalable solutions across a rich set of scenarios through Bing. In your journey with Microsoft, you will be applying your computer science skills to innovate, design and implement solutions for cutting edge web scale problems.<br><br>We are looking for hiring talented, energetic, creative, and passionate deep technical software engineers with experience in developing high-quality software products/services.<br><br>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.<br><br>Responsibilities<br><br><br> * Participate and drive design, architecture, and code reviews.<br> * Influence engineering team's implementation methodology.<br> * Own complex features/user stories and deliver them with the highest quality exemplifying role model behaviors.<br> * Deliver trustworthy and differentiated experiences to Travel users on Microsoft canvases.<br> * Develop travel related experiences for exploration/planning/booking travel journey on Bing.<br> * Fundamentals: champion and set example in security, supportability, usability, performance, accessibility of the product.<br> * Features: plan, design, develop and deliver multiple end-users facing features as primary developer.<br>   <br>   <br><br>Qualifications<br><br>Required Qualifications:<br><br><br> * Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python<br>    * OR equivalent experience.<br>      <br><br>Preferred Qualifications<br><br><br> * Solid Analytical & Problem-Solving skills.<br> * Solid Expertise in Coding & Designing high performant systems.<br> * Experience with building web experiences and knowing the web technologies.<br> * Passion for new technologies, learning and adapting quickly, end user quality and customer satisfaction.<br>   <br>   <br><br>Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

This role is for a Software Engineer II on the Bing Travel team. We are building a world class Travel solution spanning the whole spectrum of user's travel journey.  We are looking for strong engineers with a background and passion for generating experiences and features to power the best of web Travel solution.This travel solution spans across multiple canvases and the role involves understanding user intent, history and making customized experiences, based on recommendation, leading with great image, video, and virtual experiences, and providing insights drawn from analytics. Our experiences are seen by millions of users per day today and we expect to keep growing that significantly to create useful and personalized insights at web scale. These span across the whole spectrum from travel inspiration, destination exploration, planning trips, booking, and experiencing stages. This is a great time for a strong engineer to come on board and become a key part of this journey.Are you excited about building world-class software with finely crafted experience to address real need of millions of users across the globe while continuously learning, having fun, and maintaining work-life balance?Our Bing India team comprises of highly motivated engineers, product managers and data-scientists building end-to-end web-scale and enterprise-scale AI systems. Together we develop and deliver robust, state of art and scalable solutions across a rich set of scenarios through Bing. In your journey with Microsoft, you will be applying your computer science skills to innovate, design and implement solutions for cutting edge web scale problems.We are looking for hiring talented, energetic, creative, and passionate deep technical software engineers with experience in developing high-quality software products/services.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Responsibilities * Participate and drive design, architecture, and code reviews. * Influence engineering team's implementation methodology. * Own complex features/user stories and deliver them with the highest quality exemplifying role model behaviors. * Deliver trustworthy and differentiated experiences to Travel users on Microsoft canvases. * Develop travel related experiences for exploration/planning/booking travel journey on Bing. * Fundamentals: champion and set example in security, supportability, usability, performance, accessibility of the product. * Features: plan, design, develop and deliver multiple end-users facing features as primary developer.      QualificationsRequired Qualifications: * Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python    * OR equivalent experience.      Preferred Qualifications * Solid Analytical & Problem-Solving skills. * Solid Expertise in Coding & Designing high performant systems. * Experience with building web experiences and knowing the web technologies. * Passion for new technologies, learning and adapting quickly, end user quality and customer satisfaction.      Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

You must drive and close support opportunities, build relationships with sales teams, close large deals effectively, and meet revenue targets while ensuring deal management excellence.

You will identify and close support opportunities, collaborate with sales teams, orchestrate large deals, and ensure revenue targets and deal management excellence are met.

Customer Relations

Sales & Business Development

Dublin

<div>
 <div>
  In SMC and Digital Sales, we have set out to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC), and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also be able to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Well-being, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.<br> <br> Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 </div>
 <div></div>
 <div>
  <b><br> The focus of the Support Digital Specialist</b> is to identify, drive and close Microsoft Support opportunities together with a team of centralized Support Sales Specialists in the area. The Support Digital Specialist will lead by example towards these sales resources, drives new business throughout the area’s territories and works on upselling and cross selling together with the area SMC teams and the Digital Sales units. The Support Digital Specialist provides unique expertise to drive the sale and adoption of Support in general and Unified specific across their area as part of the EMEA Timezone team.
 </div>
 <h2 class="jobSectionHeader"><b> Responsibilities</b></h2>
 <div>
  <b> Key accountabilities include:</b>
 </div>
 <div></div>
 <div>
  <b><br> Determine strategy for identifying, driving and closing (new) </b><b>Support opportunities </b><b>to </b><b>enable customer outcomes and drive Microsoft cloud consumption </b>- leveraging the centralized sales team, the digital sales unit and the SMC teams in the areas.
 </div>
 <ul>
  <li><b> Build and maintain close working relationships with the Digital Sales Units and the SMC teams to identify upsell and cross sell opportunities that can fuel the Support engine - </b>ensuring clear understanding of the Microsoft Support value proposition and leveraging customer relationships built by the account team to identify, pursue and close opportunities.</li>
 </ul>
 <ul>
  <li><b> Close large deals through effective orchestration of the centralized team – </b>supporting Support opportunities end to end leveraging appropriate account and pre-sales roles to bring the best resources to ensure customer satisfaction and deal success.</li>
 </ul>
 <ul>
  <li><b> Meet or exceed revenue targets and maintain deal management excellence - </b>executing sales excellence discipline in pipeline hygiene, deal commitment &amp; close planning.</li>
 </ul>
 <h2 class="jobSectionHeader"><b> Qualifications</b></h2>
 <div></div> Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>


 
  In SMC and Digital Sales, we have set out to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC), and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also be able to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Well-being, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.  Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
   The focus of the Support Digital Specialist is to identify, drive and close Microsoft Support opportunities together with a team of centralized Support Sales Specialists in the area. The Support Digital Specialist will lead by example towards these sales resources, drives new business throughout the area’s territories and works on upselling and cross selling together with the area SMC teams and the Digital Sales units. The Support Digital Specialist provides unique expertise to drive the sale and adoption of Support in general and Unified specific across their area as part of the EMEA Timezone team.
 
  Responsibilities
 
   Key accountabilities include:
 
 
 
   Determine strategy for identifying, driving and closing (new) Support opportunities to enable customer outcomes and drive Microsoft cloud consumption - leveraging the centralized sales team, the digital sales unit and the SMC teams in the areas.
 
 
   Build and maintain close working relationships with the Digital Sales Units and the SMC teams to identify upsell and cross sell opportunities that can fuel the Support engine - ensuring clear understanding of the Microsoft Support value proposition and leveraging customer relationships built by the account team to identify, pursue and close opportunities.
 
 
   Close large deals through effective orchestration of the centralized team – supporting Support opportunities end to end leveraging appropriate account and pre-sales roles to bring the best resources to ensure customer satisfaction and deal success.
 
 
   Meet or exceed revenue targets and maintain deal management excellence - executing sales excellence discipline in pipeline hygiene, deal commitment & close planning.
 
  Qualifications
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.


Digital Solution Area Specialists IC4 - Microsoft

Digital Solution Area Specialists IC4

You must have ERP experience, solution strategy design skills, cloud-based collaboration, strong presentation abilities, a customer-centric mindset, and proficiency in Turkish and English. French is a plus.

You will create customer-centric solutions, collaborate with technical teams, deliver impactful demos, and assist in licensing reviews and deployment plans to drive digital transformation.

<div>
 <div>
  At Microsoft we have unique capabilities to meet the needs of both individuals and organizations. We care deeply about taking our ideals and vision around the globe, and to make a difference in peoples' lives and organizations in all corners of the planet. Our mission is to empower every person and every organization on the planet.
 </div>
 <div>
  Are you ready to join a double-digit growth cloud business? Microsoft Business Applications cloud is recognized by analysts as a leader in the Customer Relationship Management (CRM). Trusted by global businesses as their platform of choice, Microsoft Business Applications uniquely enables customers to optimize their operations, engage their customers, empower their people and transform their products. It’s a new data-driven world, and Microsoft is the only platform built from the ground up with data and intelligence at the center.
 </div>
 <h2 class="jobSectionHeader"><b> Responsibilities</b></h2>
 <div></div>
 <div>
  <b><br> The Digital Technical Specialist</b> is a key member of the Business Applications Digital Sales pursuit team focused on driving demand and sales growth in managed accounts. These technical sellers are strategic thinkers, proactive problem solvers and technical solution roadblock resolvers who display a growth mindset with functional and technical knowledge in their workload.
 </div>
 <div></div>
 <div>
  <br> The following are the role responsibilities for the Microsoft Business Applications Technical Specialist:
 </div>
 <div></div>
 <div>
  <b><br> Assist Digital Sellers in Crafting Solution and RFI Response:</b>
 </div>
 <ul>
  <li>Assist Digital Sellers in crafting customer-centric solution leveraging Co-Sell partner resources by assembling and collaborating with a technical pursuit team that may include ISV components. Deliver compelling RFI response.</li>
 </ul>
 <div>
  <b> Design Customer-centric Solution Aligned to Business Value</b>
 </div>
 <ul>
  <li>Work with technical pursuit team securing customer agreement to the solution design aligned to agreed outcomes/digital transformation journey focusing on business value.</li>
 </ul>
 <div>
  <b> Deliver Customer-centric Demonstration Aligned to Solution Design and Business Value</b>
 </div>
 <ul>
  <li>Receive a standing ovation by delivering a compelling solution demonstration highlighting Microsoft competitive differentiation and is aligned to the designed customer-centric solution with business value impact.</li>
  <li>Ensure demonstration follows Tell-Show-Vision model and has an end-to-end view building opportunities for seeding and expansion after initial sale.</li>
 </ul>
 <div>
  <b> Work with Customer Success/Partner Team on Deployment Plan Mapped to Solution Key Performance Indicators</b>
 </div>
 <ul>
  <li>Assist Digital Sales Representative if required in reviewing licensing proposal. Collaborate with Customer Success team and partner to ensure a customer-agreed deployment plan with key performance indicators.</li>
 </ul>
 <h2 class="jobSectionHeader"><b> Qualifications</b></h2>
 <div>
  <b> Previous Experience:</b>
 </div>
 <ul>
  <li>Well demonstrated ERP experience with one or more of the following: technical presales, post-sales consulting or relevant company/customer IT application implementation or management</li>
  <li>Driving and designing a solution strategy as part of the overall opportunity discovery and lifecycle</li>
  <li>Working across and in collaboration with virtually-dispersed technical pursuit teams designing cloud-based solutions for company or customers</li>
  <li>Success working virtually with customers in presales or consulting engagements related to business applications workloads. This may include stakeholders within your company</li>
  <li>Proven success demonstrating differentiated solution value and Microsoft competitive advantage</li>
  <li>Delivering online/virtual technical workload demonstrations to strategic decision makers</li>
  <li>Desirable but not required – workload certifications/degrees</li>
  <li>
   <div>
    Desirable but not required - Power Platform/Low Code experience
   </div></li>
 </ul>
 <div></div>
 <div>
  <b><br> Strong understanding of:</b>
 </div>
 <ul>
  <li>Business solutions (ERP) workload experience in one or more of the following solutions: Dynamics 365, SAP, Oracle, Infor, Sage... with experince in one or more of coming business modules (Finance, Accounting, Supply Chain, Manufacturing, Retail/Commerce/E-Commerce) and how these solutions help customers achieve their desired business outcomes.</li>
  <li>Business value selling methodologies and practices mapped to customer or company persona pains/issues to uncover customer’s stated and unstated needs</li>
  <li>Commercial cloud offerings, ideally Microsoft’s cloud platform, as well as competitive knowledge of other business applications solutions and related ecosystems</li>
 </ul>
 <div></div>
 <div>
  <b><br> Desired skills:</b>
 </div>
 <ul>
  <li>Excellent virtual presentation and communications skills across various customer stakeholders; experienced online storyteller.</li>
  <li>Comfortable working within a digitally-equipped sales organization engaging virtually with customers throughout the sales process.</li>
  <li>Customer-centric mindset with demonstrated passion for delivering customer value</li>
  <li>Ability to bring innovative technical solution ideas to customer problems</li>
  <li>Experienced problem solver able to thrive in a fast-paced environment</li>
  <li>Growth mindset, insatiably curious, always learning and welcoming of challenges for the opportunity to grow.</li>
 </ul>
 <div></div>
 <div>
  <br> Bachelor’s degree or relevant work experience
 </div>
 <div>
  Language requirement: Turkish and English. French is preferred.
 </div>
 <div>
  Location: Ireland
 </div><br>
 <div></div> Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>


 
  At Microsoft we have unique capabilities to meet the needs of both individuals and organizations. We care deeply about taking our ideals and vision around the globe, and to make a difference in peoples' lives and organizations in all corners of the planet. Our mission is to empower every person and every organization on the planet.
 
 
  Are you ready to join a double-digit growth cloud business? Microsoft Business Applications cloud is recognized by analysts as a leader in the Customer Relationship Management (CRM). Trusted by global businesses as their platform of choice, Microsoft Business Applications uniquely enables customers to optimize their operations, engage their customers, empower their people and transform their products. It’s a new data-driven world, and Microsoft is the only platform built from the ground up with data and intelligence at the center.
 
  Responsibilities
 
 
   The Digital Technical Specialist is a key member of the Business Applications Digital Sales pursuit team focused on driving demand and sales growth in managed accounts. These technical sellers are strategic thinkers, proactive problem solvers and technical solution roadblock resolvers who display a growth mindset with functional and technical knowledge in their workload.
 
 
 
   The following are the role responsibilities for the Microsoft Business Applications Technical Specialist:
 
 
 
   Assist Digital Sellers in Crafting Solution and RFI Response:
 
 
  Assist Digital Sellers in crafting customer-centric solution leveraging Co-Sell partner resources by assembling and collaborating with a technical pursuit team that may include ISV components. Deliver compelling RFI response.
 
 
   Design Customer-centric Solution Aligned to Business Value
 
 
  Work with technical pursuit team securing customer agreement to the solution design aligned to agreed outcomes/digital transformation journey focusing on business value.
 
 
   Deliver Customer-centric Demonstration Aligned to Solution Design and Business Value
 
 
  Receive a standing ovation by delivering a compelling solution demonstration highlighting Microsoft competitive differentiation and is aligned to the designed customer-centric solution with business value impact.
  Ensure demonstration follows Tell-Show-Vision model and has an end-to-end view building opportunities for seeding and expansion after initial sale.
 
 
   Work with Customer Success/Partner Team on Deployment Plan Mapped to Solution Key Performance Indicators
 
 
  Assist Digital Sales Representative if required in reviewing licensing proposal. Collaborate with Customer Success team and partner to ensure a customer-agreed deployment plan with key performance indicators.
 
  Qualifications
 
   Previous Experience:
 
 
  Well demonstrated ERP experience with one or more of the following: technical presales, post-sales consulting or relevant company/customer IT application implementation or management
  Driving and designing a solution strategy as part of the overall opportunity discovery and lifecycle
  Working across and in collaboration with virtually-dispersed technical pursuit teams designing cloud-based solutions for company or customers
  Success working virtually with customers in presales or consulting engagements related to business applications workloads. This may include stakeholders within your company
  Proven success demonstrating differentiated solution value and Microsoft competitive advantage
  Delivering online/virtual technical workload demonstrations to strategic decision makers
  Desirable but not required – workload certifications/degrees
  
   
    Desirable but not required - Power Platform/Low Code experience
   
 
 
 
   Strong understanding of:
 
 
  Business solutions (ERP) workload experience in one or more of the following solutions: Dynamics 365, SAP, Oracle, Infor, Sage... with experince in one or more of coming business modules (Finance, Accounting, Supply Chain, Manufacturing, Retail/Commerce/E-Commerce) and how these solutions help customers achieve their desired business outcomes.
  Business value selling methodologies and practices mapped to customer or company persona pains/issues to uncover customer’s stated and unstated needs
  Commercial cloud offerings, ideally Microsoft’s cloud platform, as well as competitive knowledge of other business applications solutions and related ecosystems
 
 
 
   Desired skills:
 
 
  Excellent virtual presentation and communications skills across various customer stakeholders; experienced online storyteller.
  Comfortable working within a digitally-equipped sales organization engaging virtually with customers throughout the sales process.
  Customer-centric mindset with demonstrated passion for delivering customer value
  Ability to bring innovative technical solution ideas to customer problems
  Experienced problem solver able to thrive in a fast-paced environment
  Growth mindset, insatiably curious, always learning and welcoming of challenges for the opportunity to grow.
 
 
 
   Bachelor’s degree or relevant work experience
 
 
  Language requirement: Turkish and English. French is preferred.
 
 
  Location: Ireland
 
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.


Digital Technology Specialists IC3 - Microsoft

Digital Technology Specialists IC3

You must have extensive IT experience in enterprise applications, cloud knowledge, strong communication skills, a growth mindset, and familiarity with IaaS, data platforms, and automation languages.

You will analyze customer feedback, resolve complex issues, guide deployments, lead health checks, and collaborate with engineering to enhance product performance and customer experience.

<div>
 <div>
  Every minute of every day, customers stake their entire business and reputation on Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.
 </div>
 <div></div>
 <div>
  <br> We are customer obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals.
 </div>
 <div></div>
 <div>
  <br> Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most complex technical problems?
 </div>
 <div></div>
 <div>
  <br> Come join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success.
 </div>
 <div>
  We are Azure Customer Experience Engineering – a global Azure Engineering Support organization (part of Azure Customer Experience group) that is customer-obsessed, and support engaged, with an engineering mindset.
 </div>
 <div>
  <br> As an Azure Customer Experience Engineer, you are the primary support and engineering contact accountable for the customer’s Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers.
 </div>
 <div></div>
 <div>
  <br> In this role, you will work together with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams with our mission to turn Azure customers into fans with a world-class engineering-led support experience.
 </div>
 <div>
  <br> This role is flexible in that you can work up to 100% from home.
 </div>
 <div>
  <br> Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 </div>
 <div></div>
 <h2 class="jobSectionHeader"><b><br> Responsibilities</b></h2>
 <div>
  <b> Technical Oriented:</b>
 </div>
 <ul>
  <li>Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them, and discuss next steps.</li>
  <li>Synthesizes feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product.</li>
  <li>Leads team in sharing insights and best practices with customers and partners on these service improvements. Recommends changes to content improvement or troubleshooting guides and develops metrics to evaluate the changes</li>
 </ul>
 <div></div>
 <div>
  <b><br> Customer Solution Lifecycle Management:</b>
 </div><br>
 <div></div>
 <ul>
  <li>Utilizes cross systems to conduct health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment.</li>
  <li>Provides guidance to customers on understanding and implementing new versions.</li>
  <li>Serves as a connecting point between the engineering team and customers throughout the solution’s lifecycle.</li>
  <li>Utilizes any resources to respond and resolve the immediate issues throughout the solution lifecycle.</li>
  <li>Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms.</li>
  <li>Handles complex escalations on customer issues from the support or field teams. Conducts impact analysis to determine the priority of the escalations. Conducts deep root cause analysis of the issues and converts them into improvement opportunities.</li>
  <li>Serves as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns.</li>
 </ul>
 <div></div>
 <div>
  <b><br> Relationship/Experience Management:</b>
 </div><br>
 <div></div>
 <ul>
  <li>Acts as a voice of customers and leverages customers'''' feedback to provide input on business plans developed by the relevant product and business groups.</li>
  <li>Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups.</li>
  <li>Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products.</li>
  <li>Closes the loop of feedback with the customers on product features.</li>
 </ul>
 <div></div>
 <div>
  <br> Partners with other teams (e.g., program managers, software engineers, product, customer service support [CSS] teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. Leads discussions with stakeholders on customer progression and provides expertise on resolutions plans for common types of customer issues. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability. Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve customer health engagement and reduce the turnover time.
 </div>
 <div></div>
 <h2 class="jobSectionHeader"><b><br> Qualifications</b></h2><br>
 <div></div>
 <ul>
  <li>Extensive demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations.</li>
  <li>Extensive cloud experience.</li>
  <li>Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences.</li>
  <li>Customer Obsession: Passion for customers and focus on delivering the right customer experience.</li>
  <li>Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.</li>
 </ul>
 <div>
  Technical Skills: Some understanding of cloud computing technologies.
 </div>
 <div></div>
 <div>
  <br> Optionally, demonstrated hands on experience in one or more of the following:
 </div>
 <div>
  Core IaaS: Compute, Storage, Networking, High Availability
 </div>
 <div>
  Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks
 </div>
 <div>
  Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc.
 </div>
 <div>
  Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc.
 </div>
 <div></div>
 <div>
  <br> Preferred but not required: Cosmos DB, Azure Kubernetes Service
 </div>
 <div>
  Experience in one or more automation languages (PowerShell, Python, C#, Open Source)
 </div>
 <div>
  #AZCXP #AZCXPACE #ACES500 #AZCXPSUPPORT, #AzureCXP
 </div>
 <div></div>
 <div>
  <br> Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
 </div><br>
 <div></div> Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>


 
  Every minute of every day, customers stake their entire business and reputation on Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.
 
 
 
   We are customer obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals.
 
 
 
   Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most complex technical problems?
 
 
 
   Come join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success.
 
 
  We are Azure Customer Experience Engineering – a global Azure Engineering Support organization (part of Azure Customer Experience group) that is customer-obsessed, and support engaged, with an engineering mindset.
 
 
   As an Azure Customer Experience Engineer, you are the primary support and engineering contact accountable for the customer’s Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers.
 
 
 
   In this role, you will work together with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams with our mission to turn Azure customers into fans with a world-class engineering-led support experience.
 
 
   This role is flexible in that you can work up to 100% from home.
 
 
   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
  Responsibilities
 
   Technical Oriented:
 
 
  Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them, and discuss next steps.
  Synthesizes feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product.
  Leads team in sharing insights and best practices with customers and partners on these service improvements. Recommends changes to content improvement or troubleshooting guides and develops metrics to evaluate the changes
 
 
 
   Customer Solution Lifecycle Management:
 
 
 
  Utilizes cross systems to conduct health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment.
  Provides guidance to customers on understanding and implementing new versions.
  Serves as a connecting point between the engineering team and customers throughout the solution’s lifecycle.
  Utilizes any resources to respond and resolve the immediate issues throughout the solution lifecycle.
  Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms.
  Handles complex escalations on customer issues from the support or field teams. Conducts impact analysis to determine the priority of the escalations. Conducts deep root cause analysis of the issues and converts them into improvement opportunities.
  Serves as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns.
 
 
 
   Relationship/Experience Management:
 
 
 
  Acts as a voice of customers and leverages customers'''' feedback to provide input on business plans developed by the relevant product and business groups.
  Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups.
  Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products.
  Closes the loop of feedback with the customers on product features.
 
 
 
   Partners with other teams (e.g., program managers, software engineers, product, customer service support [CSS] teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. Leads discussions with stakeholders on customer progression and provides expertise on resolutions plans for common types of customer issues. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability. Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve customer health engagement and reduce the turnover time.
 
 
  Qualifications
 
 
  Extensive demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations.
  Extensive cloud experience.
  Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences.
  Customer Obsession: Passion for customers and focus on delivering the right customer experience.
  Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
 
 
  Technical Skills: Some understanding of cloud computing technologies.
 
 
 
   Optionally, demonstrated hands on experience in one or more of the following:
 
 
  Core IaaS: Compute, Storage, Networking, High Availability
 
 
  Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks
 
 
  Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc.
 
 
  Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc.
 
 
 
   Preferred but not required: Cosmos DB, Azure Kubernetes Service
 
 
  Experience in one or more automation languages (PowerShell, Python, C#, Open Source)
 
 
  #AZCXP #AZCXPACE #ACES500 #AZCXPSUPPORT, #AzureCXP
 
 
 
   Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
 
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.


Microsoft

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