Fortune 500

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. 

Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.

Technology

Microsoft

You must have a relevant degree, verify Ireland citizenship, know OOP languages, understand data structures, have internship experience, and possess strong English communication skills.

You will gather user requirements, contribute to design and coding, review work items, support live service operations, develop automation, and uphold company culture and values.

Software Engineering

IT & Cybersecurity

Dublin

<div><p>Come build community, explore your passions and do your best work at Microsoft with thousands of University graduates from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential&mdash;and excitement for the journey ahead.</p><p>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</p><p>
We are expanding our team, and we are looking for engineers that are at the start of their career. We are looking for people that will not only write code but will have a meaningful impact on the direction of products and features that we are building.</p><p></p><h2 class="jobSectionHeader"><b><br>
Responsibilities</b></h2><ul><li>
You will contribute in partnership with appropriate stakeholder to determine user requirements for a feature and consider a variety of feedback channels to incorporate insights into future designs or solution fixes.</li><li>
You will learn and contribute to processes for the architecture of a product/solution feature and learns to create proposals by testing design hypotheses and helping to refine code plans under the technical leadership of others as well as help produce code to test hypotheses for technical solutions and assists with technical validation efforts.
</li><li>With guidance, you will learn to create and implement code that is extensible and maintainable and apply diagnosability, reliability and maintainabilit, and understand when the code is ready to be shared and delivered for a product, service, or feature reusing code as applicable</li><li>
You will learn to review work items to gain knowledge of product features in partnership with appropriate stakeholders and assist and learn about breaking down work items into tasks and provides estimation as well as escalate any issues that would cause a delay.</li><li>
You will learn about and contribute to operations of live service as issues arise on a rotational, on-call basis and identify solutions and mitigations to simple issues impacting performance or functionality of Live Site services and escalates as necessary.</li><li>
You will help develop and contribute to automation within production and deployment of a product feature and run code in simulated or other non-production environments to confirm functionality and error-free runtime for products with oversight.</li><li>
You will embody our culture and values.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Qualifications</b></h2><div><b>
Required Qualifications:</b></div><ul><li>
Currently pursuing or have completed Bachelor's or Master's degree in Computer Science, Information Technology, Engineering or related field.</li><li>
The role requires verification of Ireland citizenship due to applicable citizenship-based legal restrictions, you will need to provide a valid passport to verify your citizenship.</li><li>
Ability to show an understanding of one or more OOP languages including but not limited to: C#, Java, C/C++, Python or Rust.</li><li>
Ability to show an understanding of computer science fundamentals, including data structures and algorithms.</li></ul><div></div><p><b><br>
Preferred Qualifications</b></p><ul><li>
Previous experience including related software engineering internships.</li><li>
Strong written and verbal communication skills in English.</li></ul><p></p><div><i><br>
Relocation expenses are not provided as part of this role.</i></div><br>
<div></div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

Come build community, explore your passions and do your best work at Microsoft with thousands of University graduates from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
We are expanding our team, and we are looking for engineers that are at the start of their career. We are looking for people that will not only write code but will have a meaningful impact on the direction of products and features that we are building.
Responsibilities
You will contribute in partnership with appropriate stakeholder to determine user requirements for a feature and consider a variety of feedback channels to incorporate insights into future designs or solution fixes.
You will learn and contribute to processes for the architecture of a product/solution feature and learns to create proposals by testing design hypotheses and helping to refine code plans under the technical leadership of others as well as help produce code to test hypotheses for technical solutions and assists with technical validation efforts.
With guidance, you will learn to create and implement code that is extensible and maintainable and apply diagnosability, reliability and maintainabilit, and understand when the code is ready to be shared and delivered for a product, service, or feature reusing code as applicable
You will learn to review work items to gain knowledge of product features in partnership with appropriate stakeholders and assist and learn about breaking down work items into tasks and provides estimation as well as escalate any issues that would cause a delay.
You will learn about and contribute to operations of live service as issues arise on a rotational, on-call basis and identify solutions and mitigations to simple issues impacting performance or functionality of Live Site services and escalates as necessary.
You will help develop and contribute to automation within production and deployment of a product feature and run code in simulated or other non-production environments to confirm functionality and error-free runtime for products with oversight.
You will embody our culture and values.
Qualifications
Required Qualifications:
Currently pursuing or have completed Bachelor's or Master's degree in Computer Science, Information Technology, Engineering or related field.
The role requires verification of Ireland citizenship due to applicable citizenship-based legal restrictions, you will need to provide a valid passport to verify your citizenship.
Ability to show an understanding of one or more OOP languages including but not limited to: C#, Java, C/C++, Python or Rust.
Ability to show an understanding of computer science fundamentals, including data structures and algorithms.
Preferred Qualifications
Previous experience including related software engineering internships.
Strong written and verbal communication skills in English.
Relocation expenses are not provided as part of this role.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Software Engineering: Full-time Opportunities for University Graduates - Microsoft

Software Engineering: Full-time Opportunities for University Graduates

You need 8+ years in software engineering, 3+ years managing teams, ML knowledge, experience with Python/C#/Java, cloud platforms, ML frameworks, and handling large datasets. Bachelor’s/Master’s preferred.

You will lead a team to develop scalable software using generative AI, optimize models, set coding standards, improve existing systems, and collaborate across teams to deliver high-quality solutions.

Data

<div><div>The <b>Business &amp; Industry Copilots</b> group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Power Apps, Power Automate, Dataverse, AI Builder, Microsoft Industry Solution and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered.</div><div></div><div><br>
This is an exciting time to join our group <b>Customer Zero Engineering</b> and work on something highly strategic to Microsoft. The goal of the Customer Zero Engineering is to build the next generation of our applications running on <b>Dynamics 365, AI, Copilot</b>, and several other Microsoft cloud services to deliver high value, complete, and Copilot-enabled application scenarios across all devices and form factors. We innovate quickly and collaborate closely with our partners and customers in an agile, high-energy environment. Leveraging the scalability and value from Azure &amp; Power Platform, we ensure our solutions are robust and efficient.</div><div><br>
</div><div>If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve challenging problems for large scale 24x7 business SaaS applications excite you, please come and talk to us!</div><div></div><div><br>
We are looking for a motivated Principal Software Engineering Manager who is passionate about building solid, reliable platforms and experiences that delight end users. This is your chance to work on cutting edge technology and join our talented team to be on a mission-critical project for Microsoft.</div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><br>
<div></div><ul><li>
Lead, mentor, and manage a team of software engineers to design, develop, and implement robust and scalable software applications that utilize generative AI techniques.</li><li>
Integrate LLMs and NLP into software solutions for tasks such as content recommendations, summarization, translation, and retrieval.</li><li>
Optimize generative AI models and their performance for specific use cases.</li><li>
Establish and drive the adoption of good coding standards and patterns.</li><li>
Identify opportunities to improve and optimize existing systems using generative AI.</li><li>
Stay up-to-date with the latest trends and technologies in generative AI.</li><li>
Collaborate with cross-functional teams to deliver high-quality software solutions.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><br>
<div></div><ul><li>
Knowledge of machine learning algorithms and concepts (e.g., supervised learning, unsupervised learning, deep learning) as applied to generative AI.</li><li>
3+ years of people management experience in software engineering domain.
</li><li>8+ years of professional experience in a technical role developing, training, evaluating and deploying ML solutions at scale for real-world problems</li><li>
8+ years of experience as a software engineer, developing and shipping software in Python, C#, Java or modern language equivalent.</li><li>
Familiarity with ML frameworks and libraries like TensorFlow, PyTorch, Scikit-learn, Keras, etc.</li><li>
Experience in handling large datasets and working with data processing frameworks (Apache Spark, Hadoop etc.)</li><li>
Hands-on experience with cloud platforms like Azure, AWS or GCP for deploying and scaling machine learning models.</li><li>
Excellent cross-group and interpersonal skills, with the ability to articulate solutions.</li><li>
Bachelors/Master&rsquo;s degree with relevant course work toward Computer Science, Data Science, Statistics, Machine Learning, Data Mining and equivalent work experience.</li></ul><div></div><div><br>
Preferred Qualifications:</div><br>
<div></div><ul><li>
Experience in designing and implementing MLOps strategies for model deployment, monitoring, and governance.</li><li>
Familiarity in deep learning architectures (Transformers, CNNs, RNNs) and knowledge of Natural Language Processing (NLP)</li><li>
Knowledge of containers (Docker) and orchestration tools like Kubernetes.</li><li>
Strong analytical mind and a confident decision maker</li><li>
Excellent computer science fundamentals in algorithmic design, data structures, and analyzing complexity</li><li>
Ability to balance competing demands and adapt to changing priorities</li></ul><br>
<div></div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

The Business & Industry Copilots group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Power Apps, Power Automate, Dataverse, AI Builder, Microsoft Industry Solution and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered.
This is an exciting time to join our group Customer Zero Engineering and work on something highly strategic to Microsoft. The goal of the Customer Zero Engineering is to build the next generation of our applications running on Dynamics 365, AI, Copilot, and several other Microsoft cloud services to deliver high value, complete, and Copilot-enabled application scenarios across all devices and form factors. We innovate quickly and collaborate closely with our partners and customers in an agile, high-energy environment. Leveraging the scalability and value from Azure & Power Platform, we ensure our solutions are robust and efficient.
If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve challenging problems for large scale 24x7 business SaaS applications excite you, please come and talk to us!
We are looking for a motivated Principal Software Engineering Manager who is passionate about building solid, reliable platforms and experiences that delight end users. This is your chance to work on cutting edge technology and join our talented team to be on a mission-critical project for Microsoft.
Responsibilities

Lead, mentor, and manage a team of software engineers to design, develop, and implement robust and scalable software applications that utilize generative AI techniques.
Integrate LLMs and NLP into software solutions for tasks such as content recommendations, summarization, translation, and retrieval.
Optimize generative AI models and their performance for specific use cases.
Establish and drive the adoption of good coding standards and patterns.
Identify opportunities to improve and optimize existing systems using generative AI.
Stay up-to-date with the latest trends and technologies in generative AI.
Collaborate with cross-functional teams to deliver high-quality software solutions.
Qualifications

Knowledge of machine learning algorithms and concepts (e.g., supervised learning, unsupervised learning, deep learning) as applied to generative AI.
3+ years of people management experience in software engineering domain.
8+ years of professional experience in a technical role developing, training, evaluating and deploying ML solutions at scale for real-world problems
8+ years of experience as a software engineer, developing and shipping software in Python, C#, Java or modern language equivalent.
Familiarity with ML frameworks and libraries like TensorFlow, PyTorch, Scikit-learn, Keras, etc.
Experience in handling large datasets and working with data processing frameworks (Apache Spark, Hadoop etc.)
Hands-on experience with cloud platforms like Azure, AWS or GCP for deploying and scaling machine learning models.
Excellent cross-group and interpersonal skills, with the ability to articulate solutions.
Bachelors/Master’s degree with relevant course work toward Computer Science, Data Science, Statistics, Machine Learning, Data Mining and equivalent work experience.
Preferred Qualifications:

Experience in designing and implementing MLOps strategies for model deployment, monitoring, and governance.
Familiarity in deep learning architectures (Transformers, CNNs, RNNs) and knowledge of Natural Language Processing (NLP)
Knowledge of containers (Docker) and orchestration tools like Kubernetes.
Strong analytical mind and a confident decision maker
Excellent computer science fundamentals in algorithmic design, data structures, and analyzing complexity
Ability to balance competing demands and adapt to changing priorities

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Principal Software Engineering Manager - Business & Industry Copilots - Microsoft

<div>
 <div>
  The <b>Business &amp; Industry Copilots</b> group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Power Apps, Power Automate, Dataverse, AI Builder, Microsoft Industry Solution and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered.
 </div>
 <div></div>
 <div>
  <br> This is an exciting time to join our group <b>Customer Zero Engineering</b> and work on something highly strategic to Microsoft. The goal of the Customer Zero Engineering is to build the next generation of our applications running on <b>Dynamics 365, AI, Copilot</b>, and several other Microsoft cloud services to deliver high value, complete, and Copilot-enabled application scenarios across all devices and form factors. We innovate quickly and collaborate closely with our partners and customers in an agile, high-energy environment. Leveraging the scalability and value from Azure &amp; Power Platform, we ensure our solutions are robust and efficient.
 </div>
 <div>
  <br>
 </div>
 <div>
  If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve challenging problems for large scale 24x7 business SaaS applications excite you, please come and talk to us!
 </div>
 <div></div>
 <div>
  <br> We are looking for a motivated Principal Software Engineering Manager who is passionate about building solid, reliable platforms and experiences that delight end users. This is your chance to work on cutting edge technology and join our talented team to be on a mission-critical project for Microsoft.
 </div>
 <h2 class="jobSectionHeader"><b> Responsibilities</b></h2><br>
 <div></div>
 <ul>
  <li>Lead, mentor, and manage a team of software engineers to design, develop, and implement robust and scalable software applications that utilize generative AI techniques.</li>
  <li>Integrate LLMs and NLP into software solutions for tasks such as content recommendations, summarization, translation, and retrieval.</li>
  <li>Optimize generative AI models and their performance for specific use cases.</li>
  <li>Establish and drive the adoption of good coding standards and patterns.</li>
  <li>Identify opportunities to improve and optimize existing systems using generative AI.</li>
  <li>Stay up-to-date with the latest trends and technologies in generative AI.</li>
  <li>Collaborate with cross-functional teams to deliver high-quality software solutions.</li>
 </ul>
 <h2 class="jobSectionHeader"><b> Qualifications</b></h2><br>
 <div></div>
 <ul>
  <li>Knowledge of machine learning algorithms and concepts (e.g., supervised learning, unsupervised learning, deep learning) as applied to generative AI.</li>
  <li>3+ years of people management experience in software engineering domain.</li>
  <li>8+ years of professional experience in a technical role developing, training, evaluating and deploying ML solutions at scale for real-world problems</li>
  <li>8+ years of experience as a software engineer, developing and shipping software in Python, C#, Java or modern language equivalent.</li>
  <li>Familiarity with ML frameworks and libraries like TensorFlow, PyTorch, Scikit-learn, Keras, etc.</li>
  <li>Experience in handling large datasets and working with data processing frameworks (Apache Spark, Hadoop etc.)</li>
  <li>Hands-on experience with cloud platforms like Azure, AWS or GCP for deploying and scaling machine learning models.</li>
  <li>Excellent cross-group and interpersonal skills, with the ability to articulate solutions.</li>
  <li>Bachelors/Master’s degree with relevant course work toward Computer Science, Data Science, Statistics, Machine Learning, Data Mining and equivalent work experience.</li>
 </ul>
 <div></div>
 <div>
  <br> Preferred Qualifications:
 </div><br>
 <div></div>
 <ul>
  <li>Experience in designing and implementing MLOps strategies for model deployment, monitoring, and governance.</li>
  <li>Familiarity in deep learning architectures (Transformers, CNNs, RNNs) and knowledge of Natural Language Processing (NLP)</li>
  <li>Knowledge of containers (Docker) and orchestration tools like Kubernetes.</li>
  <li>Strong analytical mind and a confident decision maker</li>
  <li>Excellent computer science fundamentals in algorithmic design, data structures, and analyzing complexity</li>
  <li>Ability to balance competing demands and adapt to changing priorities</li>
 </ul><br>
 <div></div> Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Principal Software Engineering Manager - Business & Industry Copilots

You must be a PhD student in a relevant STEM field, experienced in large language models and embeddings, proficient in Python, and have a strong publication record. Reference letters required.

You will research memory systems for LLMs, explore new embedding techniques, develop retrieval augmentation, and collaborate with teams while presenting findings and engaging in discussions.

Research & Development

Redmond

<div><div>Research Internships at Microsoft provide a dynamic environment for research careers with a network of world-class research labs led by globally-recognized scientists and engineers, who pursue innovation in a range of scientific and technical disciplines to help solve complex challenges in diverse fields, including computing, healthcare, economics, and the environment.</div><div><br>
Microsoft Research is seeking Research Interns to join us in pushing the boundaries of AI capabilities with large language models (LLMs) and multimodal models. Our mission is to create new LLM memory representation and orchestration systems in the pursuit of innovative and disruptive offerings for both enterprise and consumer contexts.</div><div></div><div><br>
We are particularly interested in developing new methods for leveraging and training various types of LLM memory representations. This includes structures such as knowledge graphs, graph and text embeddings, and the creation of advanced retrieval augmented generation (RAG) systems. We also look towards understanding research that allows us to measure the temporal changes to these structures over time as we pursue better quality retrieval and the ability to generate temporal explanations.</div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><div>
Research Interns put inquiry and theory into practice. Alongside fellow doctoral candidates and some of the world&rsquo;s best researchers, Research Interns learn, collaborate, and network for life. Research Interns not only advance their own careers, but they also contribute to exciting research and development strides. During the 12-week internship, Research Interns are paired with mentors and expected to collaborate with other Research Interns and researchers, present findings, and contribute to the vibrant life of the community. Research internships are available in all areas of research, and are offered year-round, though they typically begin in the summer.</div><h4 class="jobSectionHeader"><b>
Additional Responsibilities</b></h4><ul><li>
Conducting hands-on research into systems for memory and orchestration of LLMs and multimodal models.</li><li>
Investigating new embedding techniques, including graph embeddings and methods that measure changes over time.</li><li>
Developing advanced retrieval augmented generation systems to enhance LLM capabilities.</li><li>
Collaborating with interdisciplinary teams of researchers and engineers on challenging and impactful projects.</li><li>
Presenting research findings and participating in research discussions.</li><li><div>
</div></li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><h4 class="jobSectionHeader"><b>
Required Qualifications</b></h4><ul><li>
Currently enrolled in a PhD program in Computer Science, Machine Learning, Artificial Intelligence, or a related STEM field.</li></ul><div><b>
Other Requirements</b></div><ul><li>
Research Interns are expected to be physically located in their manager&rsquo;s Microsoft worksite location for the duration of their internship.</li><li>
In addition to the qualifications below, you&rsquo;ll need to submit a minimum of two reference letters for this position as well as a cover letter and any relevant work or research samples. After you submit your application, a request for letters may be sent to your list of references on your behalf. Note that reference letters cannot be requested until after you have submitted your application, and furthermore, that they might not be automatically requested for all candidates. You may wish to alert your letter writers in advance, so they will be ready to submit your letter.</li></ul><h4 class="jobSectionHeader"><b>
Preferred Qualifications</b></h4><ul><li>
Experience with large language models, including prompt engineering.</li><li>
Familiarity with embeddings, including graph embeddings.</li><li>
Experience building and deploying retrieval augmented generation systems.</li><li>
Experience working in interdisciplinary teams, with a focus on AI research and development.</li><li>
Proficient programming skills in Python.</li><li>
Previous experience publishing academic research in top-tier conferences or journals.</li></ul><div>
The base pay range for this internship is USD $6,550 - $12,880 per month. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $8,480 - $13,920 per month.</div><div></div><div><br>
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-intern-pay</div><p>
Microsoft accepts applications and processes offers for these roles on an ongoing basis.</p><div><br>
</div><div></div>Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

Research Internships at Microsoft provide a dynamic environment for research careers with a network of world-class research labs led by globally-recognized scientists and engineers, who pursue innovation in a range of scientific and technical disciplines to help solve complex challenges in diverse fields, including computing, healthcare, economics, and the environment.
Microsoft Research is seeking Research Interns to join us in pushing the boundaries of AI capabilities with large language models (LLMs) and multimodal models. Our mission is to create new LLM memory representation and orchestration systems in the pursuit of innovative and disruptive offerings for both enterprise and consumer contexts.
We are particularly interested in developing new methods for leveraging and training various types of LLM memory representations. This includes structures such as knowledge graphs, graph and text embeddings, and the creation of advanced retrieval augmented generation (RAG) systems. We also look towards understanding research that allows us to measure the temporal changes to these structures over time as we pursue better quality retrieval and the ability to generate temporal explanations.
Responsibilities
Research Interns put inquiry and theory into practice. Alongside fellow doctoral candidates and some of the world’s best researchers, Research Interns learn, collaborate, and network for life. Research Interns not only advance their own careers, but they also contribute to exciting research and development strides. During the 12-week internship, Research Interns are paired with mentors and expected to collaborate with other Research Interns and researchers, present findings, and contribute to the vibrant life of the community. Research internships are available in all areas of research, and are offered year-round, though they typically begin in the summer.
Additional Responsibilities
Conducting hands-on research into systems for memory and orchestration of LLMs and multimodal models.
Investigating new embedding techniques, including graph embeddings and methods that measure changes over time.
Developing advanced retrieval augmented generation systems to enhance LLM capabilities.
Collaborating with interdisciplinary teams of researchers and engineers on challenging and impactful projects.
Presenting research findings and participating in research discussions.

Qualifications
Required Qualifications
Currently enrolled in a PhD program in Computer Science, Machine Learning, Artificial Intelligence, or a related STEM field.
Other Requirements
Research Interns are expected to be physically located in their manager’s Microsoft worksite location for the duration of their internship.
In addition to the qualifications below, you’ll need to submit a minimum of two reference letters for this position as well as a cover letter and any relevant work or research samples. After you submit your application, a request for letters may be sent to your list of references on your behalf. Note that reference letters cannot be requested until after you have submitted your application, and furthermore, that they might not be automatically requested for all candidates. You may wish to alert your letter writers in advance, so they will be ready to submit your letter.
Preferred Qualifications
Experience with large language models, including prompt engineering.
Familiarity with embeddings, including graph embeddings.
Experience building and deploying retrieval augmented generation systems.
Experience working in interdisciplinary teams, with a focus on AI research and development.
Proficient programming skills in Python.
Previous experience publishing academic research in top-tier conferences or journals.
The base pay range for this internship is USD $6,550 - $12,880 per month. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $8,480 - $13,920 per month.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-intern-pay
Microsoft accepts applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Research Intern - Memory & Orchestration in Large Language Models - Microsoft

<div>
 <div>
  Research Internships at Microsoft provide a dynamic environment for research careers with a network of world-class research labs led by globally-recognized scientists and engineers, who pursue innovation in a range of scientific and technical disciplines to help solve complex challenges in diverse fields, including computing, healthcare, economics, and the environment.
 </div>
 <div>
  <br> Microsoft Research is seeking Research Interns to join us in pushing the boundaries of AI capabilities with large language models (LLMs) and multimodal models. Our mission is to create new LLM memory representation and orchestration systems in the pursuit of innovative and disruptive offerings for both enterprise and consumer contexts.
 </div>
 <div></div>
 <div>
  <br> We are particularly interested in developing new methods for leveraging and training various types of LLM memory representations. This includes structures such as knowledge graphs, graph and text embeddings, and the creation of advanced retrieval augmented generation (RAG) systems. We also look towards understanding research that allows us to measure the temporal changes to these structures over time as we pursue better quality retrieval and the ability to generate temporal explanations.
 </div>
 <h2 class="jobSectionHeader"><b> Responsibilities</b></h2>
 <div>
  Research Interns put inquiry and theory into practice. Alongside fellow doctoral candidates and some of the world’s best researchers, Research Interns learn, collaborate, and network for life. Research Interns not only advance their own careers, but they also contribute to exciting research and development strides. During the 12-week internship, Research Interns are paired with mentors and expected to collaborate with other Research Interns and researchers, present findings, and contribute to the vibrant life of the community. Research internships are available in all areas of research, and are offered year-round, though they typically begin in the summer.
 </div>
 <h4 class="jobSectionHeader"><b> Additional Responsibilities</b></h4>
 <ul>
  <li>Conducting hands-on research into systems for memory and orchestration of LLMs and multimodal models.</li>
  <li>Investigating new embedding techniques, including graph embeddings and methods that measure changes over time.</li>
  <li>Developing advanced retrieval augmented generation systems to enhance LLM capabilities.</li>
  <li>Collaborating with interdisciplinary teams of researchers and engineers on challenging and impactful projects.</li>
  <li>Presenting research findings and participating in research discussions.</li>
  <li>
   <div>
   </div></li>
 </ul>
 <h2 class="jobSectionHeader"><b> Qualifications</b></h2>
 <h4 class="jobSectionHeader"><b> Required Qualifications</b></h4>
 <ul>
  <li>Currently enrolled in a PhD program in Computer Science, Machine Learning, Artificial Intelligence, or a related STEM field.</li>
 </ul>
 <div>
  <b> Other Requirements</b>
 </div>
 <ul>
  <li>Research Interns are expected to be physically located in their manager’s Microsoft worksite location for the duration of their internship.</li>
  <li>In addition to the qualifications below, you’ll need to submit a minimum of two reference letters for this position as well as a cover letter and any relevant work or research samples. After you submit your application, a request for letters may be sent to your list of references on your behalf. Note that reference letters cannot be requested until after you have submitted your application, and furthermore, that they might not be automatically requested for all candidates. You may wish to alert your letter writers in advance, so they will be ready to submit your letter.</li>
 </ul>
 <h4 class="jobSectionHeader"><b> Preferred Qualifications</b></h4>
 <ul>
  <li>Experience with large language models, including prompt engineering.</li>
  <li>Familiarity with embeddings, including graph embeddings.</li>
  <li>Experience building and deploying retrieval augmented generation systems.</li>
  <li>Experience working in interdisciplinary teams, with a focus on AI research and development.</li>
  <li>Proficient programming skills in Python.</li>
  <li>Previous experience publishing academic research in top-tier conferences or journals.</li>
 </ul>
 <div>
  The base pay range for this internship is USD $6,550 - $12,880 per month. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $8,480 - $13,920 per month.
 </div>
 <div></div>
 <div>
  <br> Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-intern-pay
 </div>
 <p>Microsoft accepts applications and processes offers for these roles on an ongoing basis.</p>
 <div>
  <br>
 </div>
 <div></div>Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Research Intern - Memory & Orchestration in Large Language Models

You need a Master's or Bachelor's in a related field with extensive data-science and technical experience, skills in AI, machine learning, SQL, and familiarity with Microsoft tech. Strong communication is essential.

You will develop ML models, collaborate with teams, create robust software solutions, guide engineering efforts, and ensure adherence to tech standards while embodying company culture and values.

Hyderabad

<div><div>Microsoft&rsquo;s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth including AI! CSCP&rsquo;s vision is to empower customers to achieve more by delivering Cloud Capacity Differentiated at Scale. Our mission is to deliver capacity for all cloud services predictably through intelligent systems driven by continuous learning and a world class organization. The CSCP Organization is responsible for traditional supply chain functions such as Plan, Source, Make, Deliver, but also manages supportability (spares), decommissioning and disposition of Data center assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters supporting services for more than 1 billion customers in over 90 countries worldwide.</div><div><br>
The Capacity, Supply Chain &amp; Provisioning Engineering (CSCP-E) group is an exciting and fast evolving engineering group within Microsoft that powers Microsoft&rsquo;s Cloud-First mission. We are responsible for supporting the supply chain that powers Microsoft Azure&rsquo;s cloud infrastructure. This is a great opportunity to join a dynamic team and influence the way one of the world&rsquo;s largest and fastest growing cloud environments is built and supported. We are looking for a Senior Data Scientist to help us with a new project that has a lot of impact and visibility. The best fit candidate will blend Data Science and Software engineering skills with an ability to work across teams to build successful solution for a diverse set of stakeholders.</div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><div><b>
Minimum Qualifications</b></div><div>
Master's Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 3+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)</div><div><br>
</div><div>And OR</div><div></div><div><br>
Bachelor's Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 5+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results) OR equivalent experience.</div><div><br>
</div><ul><li>Experience with AI product integration and deployment in real-world scenarios. Prior experience in machine learning using R or Python (scikit / numpy / pandas / statsmodel).
</li><li>Prior experience in time series forecasting. Prior experience with typical data management systems and tools such as SQL.
</li><li>Knowledge and ability to work within a large-scale computing or big data context, and hands-on experience with Hadoop, Spark, Synapse/DataBricks or similar.
</li><li>Experience with deep learning models (e.g., tensorflow, PyTorch, CNTK) and solid knowledge of theory and practice.
</li><li>Practical and professional experience contributing to and maintaining a large code base with code versioning systems such as Git.
</li><li>Knowledge of supply chain models, Demand forecasting etc. will be a big plus.
</li><li>Familiarity with Microsoft technologies and platforms like Azure ML Ops, Azure AI Studio, Copilot Studio etc is a big plus.
</li><li>Strong Communication skills &ndash; written, oral as well as presentation skills Ability to influence without authority Ability to quickly learn unfamiliar technology areas</li></ul><div></div><div><b><br>
Preferred Qualifications</b></div><div>
Master's Degree in Data Science, Mathematics, Statistics, Computer Science, or related field AND 5+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results) AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Data Science, Mathematics, Statistics, Computer Science, or related field AND 7+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results) AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python</div><div></div><div><br>
#cscpjobs</div><div></div><div><br>
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter</div><div></div><div><br>
Be a self-starter with a demonstrated track record of providing technology vision and driving them through. &bull; Develop Machine Learning models and solutions using classical algorithms as well as foundation models. &bull; Work closely with a variety of teams like partner data science, engineering, and UX teams. &bull; Collaborate with partner teams (both service and data science) to deliver end-to-end systems and experiences. &bull; Design, develop, and deliver high quality software that powers ever increasing demands of availability, reliability, security and performance at large enterprise scale &bull; Convert complex design into solid implementations that scale and perform &bull; Ensure solution delivered adheres to the technological standards established in the organization Dive into individual problem areas and guide the engineering team by making recommendations and best approaches. &bull; Embody our Culture and Values</div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div></div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth including AI! CSCP’s vision is to empower customers to achieve more by delivering Cloud Capacity Differentiated at Scale. Our mission is to deliver capacity for all cloud services predictably through intelligent systems driven by continuous learning and a world class organization. The CSCP Organization is responsible for traditional supply chain functions such as Plan, Source, Make, Deliver, but also manages supportability (spares), decommissioning and disposition of Data center assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters supporting services for more than 1 billion customers in over 90 countries worldwide.
The Capacity, Supply Chain & Provisioning Engineering (CSCP-E) group is an exciting and fast evolving engineering group within Microsoft that powers Microsoft’s Cloud-First mission. We are responsible for supporting the supply chain that powers Microsoft Azure’s cloud infrastructure. This is a great opportunity to join a dynamic team and influence the way one of the world’s largest and fastest growing cloud environments is built and supported. We are looking for a Senior Data Scientist to help us with a new project that has a lot of impact and visibility. The best fit candidate will blend Data Science and Software engineering skills with an ability to work across teams to build successful solution for a diverse set of stakeholders.
Responsibilities
Minimum Qualifications
Master's Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 3+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)
And OR
Bachelor's Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 5+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results) OR equivalent experience.
Experience with AI product integration and deployment in real-world scenarios. Prior experience in machine learning using R or Python (scikit / numpy / pandas / statsmodel).
Prior experience in time series forecasting. Prior experience with typical data management systems and tools such as SQL.
Knowledge and ability to work within a large-scale computing or big data context, and hands-on experience with Hadoop, Spark, Synapse/DataBricks or similar.
Experience with deep learning models (e.g., tensorflow, PyTorch, CNTK) and solid knowledge of theory and practice.
Practical and professional experience contributing to and maintaining a large code base with code versioning systems such as Git.
Knowledge of supply chain models, Demand forecasting etc. will be a big plus.
Familiarity with Microsoft technologies and platforms like Azure ML Ops, Azure AI Studio, Copilot Studio etc is a big plus.
Strong Communication skills – written, oral as well as presentation skills Ability to influence without authority Ability to quickly learn unfamiliar technology areas
Preferred Qualifications
Master's Degree in Data Science, Mathematics, Statistics, Computer Science, or related field AND 5+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results) AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Data Science, Mathematics, Statistics, Computer Science, or related field AND 7+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results) AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
#cscpjobs
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Be a self-starter with a demonstrated track record of providing technology vision and driving them through. • Develop Machine Learning models and solutions using classical algorithms as well as foundation models. • Work closely with a variety of teams like partner data science, engineering, and UX teams. • Collaborate with partner teams (both service and data science) to deliver end-to-end systems and experiences. • Design, develop, and deliver high quality software that powers ever increasing demands of availability, reliability, security and performance at large enterprise scale • Convert complex design into solid implementations that scale and perform • Ensure solution delivered adheres to the technological standards established in the organization Dive into individual problem areas and guide the engineering team by making recommendations and best approaches. • Embody our Culture and Values
Qualifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Data Scientist 2 - Microsoft

Data Scientist 2

You should have a relevant degree or 3+ years of IT experience, knowledge of Intune and cloud services, troubleshooting skills, device management experience, and strong communication abilities.

You will troubleshoot and resolve Intune issues, document interactions, escalate complex cases, and share knowledge to enhance service quality and customer satisfaction.

Customer Relations

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.<br><br>Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.<br><br>In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.<br><br>This role is flexible in that you can work up to 50% from home.<br><br>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.<br><br>Responsibilities<br><br><br> * Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.<br> * Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.<br> * You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.<br> * Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.<br>   <br>   <br><br>Intune Support Engineer: Role and Responsibilities<br><br>What is Intune?<br><br>Intune is a cloud-based service that provides mobile device management (MDM) and mobile application management (MAM) for enterprises.<br><br>Intune helps organizations to secure and manage their devices, apps, and data across various platforms, such as Windows, iOS, Android, and macOS.<br><br>Intune also integrates with other Microsoft services, such as Azure Active Directory, Microsoft 365, and Microsoft Endpoint Manager.<br><br>Responsibilities<br><br>An Intune support engineer is responsible for the following tasks:<br><br>Responding to customer inquiries and requests via phone, email, chat, or web portal.<br><br>Diagnosing and resolving technical issues related to Intune, such as enrollment, policy, compliance, app protection, app deployment, reporting, and troubleshooting.<br><br>Escalating complex or unresolved issues to the appropriate team or vendor.<br><br>Documenting and updating customer cases and interactions in the support system.<br><br>Providing feedback and suggestions to improve Intune service quality and customer satisfaction.<br><br>Staying updated on Intune product updates, changes, and new features.<br><br>Participating in training and certification programs to enhance Intune knowledge and skills.<br><br>Collaborating with other Intune support engineers and teams to share knowledge and best practices.<br><br>Providing technical support and troubleshooting for Intune customers via phone, email, or chat.<br><br>Identifying, diagnosing, and resolving complex Intune issues in a timely and professional manner.<br><br>Escalating unresolved cases to higher-level Intune support engineers or managers as needed.<br><br>Documenting customer interactions, feedback, and solutions in the Intune support database.<br><br>Following up with customers to ensure their satisfaction and Intune functionality.<br><br>Participate in communities with peer delivery roles and develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.<br><br>Product/Process Improvement: Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements<br><br>Qualifications<br><br>Required Qualifications:<br><br><br> * Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience<br> * OR 3+ years of technical support, technical consulting experience, or information technology experience.<br> * OR equivalent experience<br>   <br>   <br><br>Language Qualification<br><br>English Language: fluent in reading, writing and speaking.<br><br>Technical Skills<br><br><br> * Knowledge of Microsoft Intune, Azure Active Directory, and other cloud-based services and platforms.<br> * Ability to troubleshoot and resolve common Intune issues such as enrollment, policy deployment, app management, device compliance, and reporting.<br> * Experience with Windows 10, iOS, Android, and MacOS devices and operating systems, as well as their configuration and management options.<br> * Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.<br> * Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron)<br> * Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.<br> * Knowledge of System Center Configuration manager or system management<br> * Cloud knowledge<br> * Windows networking<br> * Proficiency in using remote support tools, such as Microsoft Teams, Skype, or Zoom, to assist customers and provide guidance and demonstrations.<br> * Communication and collaboration skills, including the ability to explain technical concepts in simple terms, listen actively, and work effectively with diverse and global teams.<br>   <br>   <br><br>Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.<br><br>Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.This role is flexible in that you can work up to 50% from home.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Responsibilities * Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. * Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. * You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. * Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.      Intune Support Engineer: Role and ResponsibilitiesWhat is Intune?Intune is a cloud-based service that provides mobile device management (MDM) and mobile application management (MAM) for enterprises.Intune helps organizations to secure and manage their devices, apps, and data across various platforms, such as Windows, iOS, Android, and macOS.Intune also integrates with other Microsoft services, such as Azure Active Directory, Microsoft 365, and Microsoft Endpoint Manager.ResponsibilitiesAn Intune support engineer is responsible for the following tasks:Responding to customer inquiries and requests via phone, email, chat, or web portal.Diagnosing and resolving technical issues related to Intune, such as enrollment, policy, compliance, app protection, app deployment, reporting, and troubleshooting.Escalating complex or unresolved issues to the appropriate team or vendor.Documenting and updating customer cases and interactions in the support system.Providing feedback and suggestions to improve Intune service quality and customer satisfaction.Staying updated on Intune product updates, changes, and new features.Participating in training and certification programs to enhance Intune knowledge and skills.Collaborating with other Intune support engineers and teams to share knowledge and best practices.Providing technical support and troubleshooting for Intune customers via phone, email, or chat.Identifying, diagnosing, and resolving complex Intune issues in a timely and professional manner.Escalating unresolved cases to higher-level Intune support engineers or managers as needed.Documenting customer interactions, feedback, and solutions in the Intune support database.Following up with customers to ensure their satisfaction and Intune functionality.Participate in communities with peer delivery roles and develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.Product/Process Improvement: Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvementsQualificationsRequired Qualifications: * Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience * OR 3+ years of technical support, technical consulting experience, or information technology experience. * OR equivalent experience      Language QualificationEnglish Language: fluent in reading, writing and speaking.Technical Skills * Knowledge of Microsoft Intune, Azure Active Directory, and other cloud-based services and platforms. * Ability to troubleshoot and resolve common Intune issues such as enrollment, policy deployment, app management, device compliance, and reporting. * Experience with Windows 10, iOS, Android, and MacOS devices and operating systems, as well as their configuration and management options. * Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi. * Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron) * Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces. * Knowledge of System Center Configuration manager or system management * Cloud knowledge * Windows networking * Proficiency in using remote support tools, such as Microsoft Teams, Skype, or Zoom, to assist customers and provide guidance and demonstrations. * Communication and collaboration skills, including the ability to explain technical concepts in simple terms, listen actively, and work effectively with diverse and global teams.      Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Technical Support Engineering - Intune - Microsoft

With over 17,000 employees worldwide, the mission of the Customer Experience &amp;amp; Success (CE&amp;amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&amp;amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.&lt;br&gt;&lt;br&gt;Within CE&amp;amp;S, the Customer Service &amp;amp; Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.&lt;br&gt;&lt;br&gt;In the Customer Service &amp;amp; Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.&lt;br&gt;&lt;br&gt;This role is flexible in that you can work up to 50% from home.&lt;br&gt;&lt;br&gt;Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.&lt;/li&gt;&lt;li&gt; Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.&lt;/li&gt;&lt;li&gt; You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.&lt;/li&gt;&lt;li&gt; Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Intune Support Engineer: Role and Responsibilities&lt;br&gt;&lt;br&gt;What is Intune?&lt;br&gt;&lt;br&gt;Intune is a cloud-based service that provides mobile device management (MDM) and mobile application management (MAM) for enterprises.&lt;br&gt;&lt;br&gt;Intune helps organizations to secure and manage their devices, apps, and data across various platforms, such as Windows, iOS, Android, and macOS.&lt;br&gt;&lt;br&gt;Intune also integrates with other Microsoft services, such as Azure Active Directory, Microsoft 365, and Microsoft Endpoint Manager.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;An Intune support engineer is responsible for the following tasks:&lt;br&gt;&lt;br&gt;Responding to customer inquiries and requests via phone, email, chat, or web portal.&lt;br&gt;&lt;br&gt;Diagnosing and resolving technical issues related to Intune, such as enrollment, policy, compliance, app protection, app deployment, reporting, and troubleshooting.&lt;br&gt;&lt;br&gt;Escalating complex or unresolved issues to the appropriate team or vendor.&lt;br&gt;&lt;br&gt;Documenting and updating customer cases and interactions in the support system.&lt;br&gt;&lt;br&gt;Providing feedback and suggestions to improve Intune service quality and customer satisfaction.&lt;br&gt;&lt;br&gt;Staying updated on Intune product updates, changes, and new features.&lt;br&gt;&lt;br&gt;Participating in training and certification programs to enhance Intune knowledge and skills.&lt;br&gt;&lt;br&gt;Collaborating with other Intune support engineers and teams to share knowledge and best practices.&lt;br&gt;&lt;br&gt;Providing technical support and troubleshooting for Intune customers via phone, email, or chat.&lt;br&gt;&lt;br&gt;Identifying, diagnosing, and resolving complex Intune issues in a timely and professional manner.&lt;br&gt;&lt;br&gt;Escalating unresolved cases to higher-level Intune support engineers or managers as needed.&lt;br&gt;&lt;br&gt;Documenting customer interactions, feedback, and solutions in the Intune support database.&lt;br&gt;&lt;br&gt;Following up with customers to ensure their satisfaction and Intune functionality.&lt;br&gt;&lt;br&gt;Participate in communities with peer delivery roles and develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.&lt;br&gt;&lt;br&gt;Product/Process Improvement: Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements&lt;br&gt;&lt;br&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Required Qualifications:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience&lt;/li&gt;&lt;li&gt;OR 3+ years of technical support, technical consulting experience, or information technology experience.&lt;/li&gt;&lt;li&gt;OR equivalent experience&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Language Qualification&lt;br&gt;&lt;br&gt;English Language: fluent in reading, writing and speaking.&lt;br&gt;&lt;br&gt;Technical Skills&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Knowledge of Microsoft Intune, Azure Active Directory, and other cloud-based services and platforms.&lt;/li&gt;&lt;li&gt; Ability to troubleshoot and resolve common Intune issues such as enrollment, policy deployment, app management, device compliance, and reporting.&lt;/li&gt;&lt;li&gt; Experience with Windows 10, iOS, Android, and MacOS devices and operating systems, as well as their configuration and management options.&lt;/li&gt;&lt;li&gt; Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.&lt;/li&gt;&lt;li&gt;Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron)&lt;/li&gt;&lt;li&gt; Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.&lt;/li&gt;&lt;li&gt; Knowledge of System Center Configuration manager or system management&lt;/li&gt;&lt;li&gt; Cloud knowledge&lt;/li&gt;&lt;li&gt; Windows networking&lt;/li&gt;&lt;li&gt; Proficiency in using remote support tools, such as Microsoft Teams, Skype, or Zoom, to assist customers and provide guidance and demonstrations.&lt;/li&gt;&lt;li&gt; Communication and collaboration skills, including the ability to explain technical concepts in simple terms, listen actively, and work effectively with diverse and global teams.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.&lt;br&gt;&lt;br&gt;Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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