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Account Manager: Full-Time Opportunities for MBA Graduates

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Microsoft

9d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sales & Business Development
    Marketing
  • Düsseldorf, +17

AI generated summary

  • You must be pursuing an MBA, have a degree in Business, fluency in German and English, account management experience, and legal work authorization in Germany.
  • You will build executive relationships, manage account plans, gather customer feedback, ensure satisfaction, drive demand, and coordinate with teams to address customer needs and deliver solutions.

Requirements

  • Currently pursuing Master of Business Administration (MBA) degree.
  • Bachelor’s or Master’s Degree in Business, Innovation Management or related field.
  • Experience in account management OR equivalent.
  • Fluency in German & English at a professional level.
  • You must be legally authorised to work in Germany to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit).
  • Certification in Prosci or change management experience.
  • Experience with design sprinting.
  • Proficient in various sales methodologies.
  • Experienced in advanced negotiation techniques and strategies.

Responsibilities

  • Builds and maintains relationships with executives and business and technical decision makers at high levels of the customer's organization to establish trust and credibility in future interactions. Continues to build reputation with customers during interactions by being customer-focused, consistently honoring commitments, explaining technical concepts relevant to the customer, and connecting the customer to Microsoft executives.
  • Manages and executes plans for multiple accounts to ensure Microsoft targets and customer business needs are met. Coordinates with specific account management teams on plan execution and drives accountability to deliver on account plans. Orchestrates extended team and embraces partners to scale business. Ensures sales consumption and adoption goals on target.
  • Seeks customer feedback (both formal and informal) of assigned accounts to identify and understand the drivers of satisfaction and/or dissatisfaction. Leverages internal resources to support customer needs. Orchestrates others (e.g., Technical Account Managers [TAMs]) to anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers and establish recovery action plans as need to improve customers' overall experience. Proactively establishes agreement on success measures and manages execution on success measures to prevent need for recovery plans.
  • Builds and maintains knowledge of Microsoft offerings, as well as of customer business priorities and basic industry trends to positively articulate the value of Microsoft's offerings in addressing the needs of the assigned accounts and evaluating their business. Coordinates with internal industry experts (e.g., industry solutions executives) to gather industry data of assigned accounts and improve planning.
  • Creates and drives opportunities based on industry best practices, presents them to customers, and generates demand. Develops a plan within a broader strategy to qualify opportunities for product or solution sales. Utilizes partners and channels like social media to create demand. Leads efforts to drive MCEM lifecycle progression and coordinates with technical teams and stakeholders to generate new demand. Uses advanced technical knowledge to assess feasibility of customer requirements and collaborates with engineering teams to prepare solutions.

FAQs

What is the start date for the Account Manager position?

The start date for the Account Manager position is September 2025.

Is this position for MBA graduates only?

Yes, this opportunity is specifically for individuals currently pursuing a Master of Business Administration (MBA) degree.

What languages are required for this role?

Fluency in both German and English at a professional level is required for this role.

Do I need to be authorized to work in Germany to apply?

Yes, you must be legally authorized to work in Germany to be eligible for this role, which can be through citizenship, a valid visa, or a work permit.

What type of experience is preferred for this position?

Preferred qualifications include certification in Prosci or change management experience, experience with design sprinting, proficiency in various sales methodologies, and expertise in advanced negotiation techniques and strategies.

Will there be opportunities for professional development?

Yes, the role is part of the Microsoft Aspire Experience, a two-year learning and development program designed to build your network and cultivate skills.

What responsibilities can I expect in this role?

As an Account Manager, you will be responsible for building relationships with customers, managing account plans, coordinating with internal teams, seeking customer feedback, and creating demand for Microsoft offerings.

How does Microsoft prioritize company culture?

Microsoft emphasizes a culture of learning and growth, focusing on a "learn-it-all" mindset rather than a "know-it-all" approach, inspiring excellence, and encouraging teams to bring their best each day.

What will the onboarding experience be like?

The onboarding experience includes participation in the Microsoft Aspire Experience, which provides network-building opportunities, skill cultivation, and exposure to various career paths within Microsoft.

Are there any specific tools or methodologies that I need to be familiar with for this role?

Familiarity with sales methodologies and digital transformation strategies is beneficial for this role. Experience with design sprinting may also be advantageous.

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Microsoft

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.