Large

As the global leader in risk and compliance software, we are dedicated to delivering more confident risk management for our customers. Our powerful solutions help more than 13,000 organizations maximize the value of their risk, compliance and ESG programs. We offer a unified view of risk across the business, encouraging greater organizational insight, increasing operational efficiencies, and giving teams the ability to make informed decisions with confidence.

At NAVEX, we offer proven solutions that deliver for customers around the globe – empowering them to effectively manage operational, sustainability, people and regulatory risk. Delivering on our vision to provide the world’s smartest integrated platform that enables organizations to predict and mitigate risk, our businesses solutions help organizations better understand their risk and compliance health, enabling them to holistically manage their GRC program with greater simplicity and efficiency.

Our mission at NAVEX is to:
Promote an ethical, inclusive and equitable workplace culture for all
Protect our customers’ brands and stakeholders from an ever-changing risk landscape
Preserve our environment’s natural resources by enabling sustainable business practices


Consulting

NAVEX

You should have a degree, 1+ years in web-based training, 2+ years in software roles, proficiency in courseware tools, excellent communication skills, and strong organizational abilities.

You will design engaging e-learning experiences, collaborate with SMEs, manage the Skilljar platform, and innovate training strategies while ensuring project accuracy and timely completion.

Education & Teaching

Portland

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. The Learning Consultant Specialist creates innovative administrator and technical learning content for NAVEX customers and partners looking to build industry-related NAVEX software skills. In this role, you will focus on translating complex topics into engaging, digestible, and scalable educational experiences in a variety of delivery formats for a range of learner personas that use NAVEX One technology, services, and data products. You must be comfortable working autonomously as well as with SMEs and stakeholders and have a natural affinity for gaining deep expertise yourself. A successful candidate in this role brings a background in curriculum development for technical SaaS products and instructional design, system administrator, or software development skills. To be successful in this position, you will learn new skills at a quick pace to keep up with product enhancements and actively contribute to the ongoing innovation of our processes. We operate as an inclusive team and expect this role to collaboratively embrace our core values of doing the right thing, customer success, employee success, and speed. What you’ll get: * Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. * Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. * Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. * Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. * An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. * Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What you’ll do: * Apply adult learning theory to the design of engaging e-learning training experiences and the development of associated learning assets * Use modern authoring tools to build, deploy, and update courses and written technical content in the appropriate formats * Work cross-functionally with SMEs and stakeholders to validate learning objectives, help needs, technical accuracy, and incorporate feedback * Develop a working knowledge of various capabilities of NAVEX products and underlying technologies with the aim of becoming an expert for one or more application * Assist with the management of the Skilljar platform to organize and display training in the NAVEX Academy * Manage projects with accuracy, transparency, and a commitment to meeting deadlines * Provide solutions and innovation to training and enablement strategy and processes What you’ll need: * Bachelor’s degree or equivalent is preferred * Consistent track record of accountability in delivering quality projects on time * 1+ years’ experience designing, developing, and facilitating web-based training courses in a SaaS based environment * 2+ years’ experience in the software industry, preferably in a training, education, support or consulting role * Expertise using a variety of tools to create and publish interactive courseware (such as Articulate 360, TechSmith Camtasia, and learning management systems such as Skilljar) * Experience writing administrator or technical e-learning content * Conceptual and intuitive understanding of how adults learn; accomplished presentation skills, including development and delivery * Excellent written, visual design, and verbal communication skills * Demonstrated ability to flexibly take on new challenges and pivot direction if needed * Comfort working within software as it relates to learning, testing, and documenting feature functionality * Excellent organizational and time management skills with the ability to prioritize and manage multiple tasks simultaneously and within deadlines * Ability to both collaborate and work independently in a high-performing team * Ability to drive results through your job competencies of learning technology, product training, and training development and facilitation. * Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results, and instills trust Our side of the deal: We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. * Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. * The starting pay range for this role is $60,000+ per annum * Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.The Learning Consultant Specialist creates innovative administrator and technical learning content for NAVEX customers and partners looking to build industry-related NAVEX software skills. In this role, you will focus on translating complex topics into engaging, digestible, and scalable educational experiences in a variety of delivery formats for a range of learner personas that use NAVEX One technology, services, and data products. You must be comfortable working autonomously as well as with SMEs and stakeholders and have a natural affinity for gaining deep expertise yourself.A successful candidate in this role brings a background in curriculum development for technical SaaS products and instructional design, system administrator, or software development skills. To be successful in this position, you will learn new skills at a quick pace to keep up with product enhancements and actively contribute to the ongoing innovation of our processes. We operate as an inclusive team and expect this role to collaboratively embrace our core values of doing the right thing, customer success, employee success, and speed.What you’ll get: * Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. * Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. * Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. * Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. * An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. * Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.What you’ll do: * Apply adult learning theory to the design of engaging e-learning training experiences and the development of associated learning assets * Use modern authoring tools to build, deploy, and update courses and written technical content in the appropriate formats * Work cross-functionally with SMEs and stakeholders to validate learning objectives, help needs, technical accuracy, and incorporate feedback * Develop a working knowledge of various capabilities of NAVEX products and underlying technologies with the aim of becoming an expert for one or more application * Assist with the management of the Skilljar platform to organize and display training in the NAVEX Academy * Manage projects with accuracy, transparency, and a commitment to meeting deadlines * Provide solutions and innovation to training and enablement strategy and processesWhat you’ll need: * Bachelor’s degree or equivalent is preferred * Consistent track record of accountability in delivering quality projects on time * 1+ years’ experience designing, developing, and facilitating web-based training courses in a SaaS based environment * 2+ years’ experience in the software industry, preferably in a training, education, support or consulting role * Expertise using a variety of tools to create and publish interactive courseware (such as Articulate 360, TechSmith Camtasia, and learning management systems such as Skilljar) * Experience writing administrator or technical e-learning content * Conceptual and intuitive understanding of how adults learn; accomplished presentation skills, including development and delivery * Excellent written, visual design, and verbal communication skills * Demonstrated ability to flexibly take on new challenges and pivot direction if needed * Comfort working within software as it relates to learning, testing, and documenting feature functionality * Excellent organizational and time management skills with the ability to prioritize and manage multiple tasks simultaneously and within deadlines * Ability to both collaborate and work independently in a high-performing team * Ability to drive results through your job competencies of learning technology, product training, and training development and facilitation. * Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results, and instills trustOur side of the deal:We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. * Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. * The starting pay range for this role is $60,000+ per annum * Pay progression based on your performance.We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.We’re an equal opportunity employer, including all disability and veteran status.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Learning Consultant Specialist - NAVEX

&lt;p&gt;It's fun to work in a company where people truly BELIEVE in what they're doing!&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;We're committed to bringing passion and customer focus to the business.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;The Learning Consultant Specialist creates innovative administrator and technical learning content for NAVEX customers and partners looking to build industry-related NAVEX software skills. In this role, you will focus on translating complex topics into engaging, digestible, and scalable educational experiences in a variety of delivery formats for a range of learner personas that use NAVEX One technology, services, and data products. You must be comfortable working autonomously as well as with SMEs and stakeholders and have a natural affinity for gaining deep expertise yourself.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;A successful candidate in this role brings a background in curriculum development for technical SaaS products and instructional design, system administrator, or software development skills. To be successful in this position, you will learn new skills at a quick pace to keep up with product enhancements and actively contribute to the ongoing innovation of our processes. We operate as an inclusive team and expect this role to collaboratively embrace our core values of doing the right thing, customer success, employee success, and speed.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;What you’ll get: &lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Career growth. &lt;/strong&gt;With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Real rewards. &lt;/strong&gt;We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Meaningful purpose. &lt;/strong&gt;Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Life flexibility. &lt;/strong&gt;We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;An inspiring culture. &lt;/strong&gt;Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Industry leadership. &lt;/strong&gt;Play your part in a fast-growing organization known for excellence, profitability, and stability.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;What you’ll do:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Apply adult learning theory to the design of engaging e-learning training experiences and the development of associated learning assets&lt;/li&gt;&lt;li&gt;Use modern authoring tools to build, deploy, and update courses and written technical content in the appropriate formats&lt;/li&gt;&lt;li&gt;Work cross-functionally with SMEs and stakeholders to validate learning objectives, help needs, technical accuracy, and incorporate feedback&lt;/li&gt;&lt;li&gt;Develop a working knowledge of various capabilities of NAVEX products and underlying technologies with the aim of becoming an expert for one or more application&lt;/li&gt;&lt;li&gt;Assist with the management of the Skilljar platform to organize and display training in the NAVEX Academy&lt;/li&gt;&lt;li&gt;Manage projects with accuracy, transparency, and a commitment to meeting deadlines&lt;/li&gt;&lt;li&gt;Provide solutions and innovation to training and enablement strategy and processes&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;What you’ll need:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Bachelor’s degree or equivalent is preferred&lt;/li&gt;&lt;li&gt;Consistent track record of accountability in delivering quality projects on time&lt;/li&gt;&lt;li&gt;1+ years’ experience designing, developing, and facilitating web-based training courses in a SaaS based environment&lt;/li&gt;&lt;li&gt;2+ years’ experience in the software industry, preferably in a training, education, support or consulting role&lt;/li&gt;&lt;li&gt;Expertise using a variety of tools to create and publish interactive courseware (such as Articulate 360, TechSmith Camtasia, and learning management systems such as Skilljar)&lt;/li&gt;&lt;li&gt;Experience writing administrator or technical e-learning content&lt;/li&gt;&lt;li&gt;Conceptual and intuitive understanding of how adults learn; accomplished presentation skills, including development and delivery&lt;/li&gt;&lt;li&gt;Excellent written, visual design, and verbal communication skills&lt;/li&gt;&lt;li&gt;Demonstrated ability to flexibly take on new challenges and pivot direction if needed&lt;/li&gt;&lt;li&gt;Comfort working within software as it relates to learning, testing, and documenting feature functionality&lt;/li&gt;&lt;li&gt;Excellent organizational and time management skills with the ability to prioritize and manage multiple tasks simultaneously and within deadlines&lt;/li&gt;&lt;li&gt;Ability to both collaborate and work independently in a high-performing team&lt;/li&gt;&lt;li&gt;Ability to drive results through your job competencies of learning technology, product training, and training development and facilitation.&lt;/li&gt;&lt;li&gt;Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results, and instills trust&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Our side of the deal: &lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals.&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.&lt;/li&gt;&lt;li&gt;The starting pay range for this role is $60,000+ per annum&lt;/li&gt;&lt;li&gt;Pay progression based on your performance.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;We’re an equal opportunity employer, including all disability and veteran status.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!&lt;/em&gt;&lt;/p&gt;

Learning Consultant Specialist

You need 2+ years of experience, attention to detail, data management skills, browser familiarity, database understanding, and proficiency in Microsoft Office. Strong multitasking and learning abilities are essential.

You will perform QA checks, confirm data accuracy in multiple languages, audit customer data, evaluate project requests, manage tasks, provide technical support, and meet performance targets.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. Are you someone who is organized, detail oriented, and loves analytical review? Are you interested in starting a career in Quality Assurance? If so, the QA Specialist role may be a great fit for you! NAVEX is looking for a new QA Specialist who will assist with day-to-day QA review of custom web pages and other tailored web-based services to NAVEX customers. In addition, you will analyze, validate, prepare, and audit data introduced into customer databases, and facilitate processes that contribute to data quality, including researching functionality of our current and future products and assisting in creation of strategies and tools for validation of data quality and integrity within those products. You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success! This role has a defined term of 15 months. What you’ll get: * Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. * Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. * Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. * Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. * An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. * Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What you’ll do: * Perform quality assurance checks on web intake sites and back-end system configurations * Confirm quality, and accuracy of display, of data in multiple languages * Audit, document, and validate completeness and correctness of existing customer data * Evaluate project requests based on system requirements * Manage multiple work tasks, prioritizing responsibilities, and executing against deliverables * Provide technical support for Services teams * Maintain individual Key Performance targets * Follow instructions and establish guidelines as assigned by your manager What you’ll need: * 2+ years of related experience * A high level of attention to detail, excellent follow through, and consistently reliable and accountable * Experience managing the integrity and quality of a variety of types of data * Familiarity with popular web browsers and accessibility principles * Understanding of database structures and functionality as they affect interface design * The ability to interpret instructions from diverse sources * The ability to manage multiple tasks simultaneously and work within fixed deadlines * The ability to learn and assimilate new information quickly * Proficiency in Microsoft Office * Ability to drive results through your job competencies of product and industry knowledge (service), collaboration, and user acceptance testing * Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust The rate for this role is $26.45 hourly. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.Are you someone who is organized, detail oriented, and loves analytical review? Are you interested in starting a career in Quality Assurance? If so, the QA Specialist role may be a great fit for you!NAVEX is looking for a new QA Specialist who will assist with day-to-day QA review of custom web pages and other tailored web-based services to NAVEX customers. In addition, you will analyze, validate, prepare, and audit data introduced into customer databases, and facilitate processes that contribute to data quality, including researching functionality of our current and future products and assisting in creation of strategies and tools for validation of data quality and integrity within those products.You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success!This role has a defined term of 15 months.What you’ll get: * Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. * Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. * Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. * Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. * An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. * Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.What you’ll do: * Perform quality assurance checks on web intake sites and back-end system configurations * Confirm quality, and accuracy of display, of data in multiple languages * Audit, document, and validate completeness and correctness of existing customer data * Evaluate project requests based on system requirements * Manage multiple work tasks, prioritizing responsibilities, and executing against deliverables * Provide technical support for Services teams * Maintain individual Key Performance targets * Follow instructions and establish guidelines as assigned by your managerWhat you’ll need: * 2+ years of related experience * A high level of attention to detail, excellent follow through, and consistently reliable and accountable * Experience managing the integrity and quality of a variety of types of data * Familiarity with popular web browsers and accessibility principles * Understanding of database structures and functionality as they affect interface design * The ability to interpret instructions from diverse sources * The ability to manage multiple tasks simultaneously and work within fixed deadlines * The ability to learn and assimilate new information quickly * Proficiency in Microsoft Office * Ability to drive results through your job competencies of product and industry knowledge (service), collaboration, and user acceptance testing * Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trustThe rate for this role is $26.45 hourly.Check out NAVEX’s career page to find out more information.We’re an equal opportunity employer, including all disability and veteran status.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

QA Specialist - NAVEX

&lt;p&gt;It's fun to work in a company where people truly BELIEVE in what they're doing!&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;We're committed to bringing passion and customer focus to the business.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Are you someone who is organized, detail oriented, and loves analytical review? Are you interested in starting a career in Quality Assurance? If so, the QA Specialist role may be a great fit for you!&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;NAVEX is looking for a new QA Specialist who will assist with day-to-day QA review of custom web pages and other tailored web-based services to NAVEX customers. In addition, you will analyze, validate, prepare, and audit data introduced into customer databases, and facilitate processes that contribute to data quality, including researching functionality of our current and future products and assisting in creation of strategies and tools for validation of data quality and integrity within those products.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success!&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;This role has a defined term of 15 months.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;What you’ll get: &lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Career growth. &lt;/strong&gt;With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Real rewards. &lt;/strong&gt;We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Meaningful purpose. &lt;/strong&gt;Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Life flexibility. &lt;/strong&gt;We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;An inspiring culture. &lt;/strong&gt;Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Industry leadership. &lt;/strong&gt;Play your part in a fast-growing organization known for excellence, profitability, and stability.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;What you’ll do:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Perform quality assurance checks on web intake sites and back-end system configurations&lt;/li&gt;&lt;li&gt;Confirm quality, and accuracy of display, of data in multiple languages&lt;/li&gt;&lt;li&gt;Audit, document, and validate completeness and correctness of existing customer data&lt;/li&gt;&lt;li&gt;Evaluate project requests based on system requirements&lt;/li&gt;&lt;li&gt;Manage multiple work tasks, prioritizing responsibilities, and executing against deliverables&lt;/li&gt;&lt;li&gt;Provide technical support for Services teams&lt;/li&gt;&lt;li&gt;Maintain individual Key Performance targets&lt;/li&gt;&lt;li&gt;Follow instructions and establish guidelines as assigned by your manager&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;What you’ll need:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;2+ years of related experience&lt;/li&gt;&lt;li&gt;A high level of attention to detail, excellent follow through, and consistently reliable and accountable&lt;/li&gt;&lt;li&gt;Experience managing the integrity and quality of a variety of types of data&lt;/li&gt;&lt;li&gt;Familiarity with popular web browsers and accessibility principles&lt;/li&gt;&lt;li&gt;Understanding of database structures and functionality as they affect interface design&lt;/li&gt;&lt;li&gt;The ability to interpret instructions from diverse sources&lt;/li&gt;&lt;li&gt;The ability to manage multiple tasks simultaneously and work within fixed deadlines&lt;/li&gt;&lt;li&gt;The ability to learn and assimilate new information quickly&lt;/li&gt;&lt;li&gt;Proficiency in Microsoft Office&lt;/li&gt;&lt;li&gt;Ability to drive results through your job competencies of product and industry knowledge (service), collaboration, and user acceptance testing&lt;/li&gt;&lt;li&gt;Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;The rate for this role is $26.45 hourly.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Check out NAVEX’s career page to find out more information.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;We’re an equal opportunity employer, including all disability and veteran status.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!&lt;/em&gt;&lt;/p&gt;

QA Specialist

You need 2+ years in customer experience, web tech knowledge (HTML, CSS, JS), familiarity with Pendo or similar tools, strong problem-solving skills, and a customer-focused approach.

You will enhance user experience through Pendo, manage NAVEX Academy, ensure content optimization, troubleshoot tech issues, and collaborate with teams while aligning with branding guidelines.

Customer Relations

Data

Lake Oswego

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. As the Customer Experience Specialist for our Customer Success Organization, you'll play a crucial role in enhancing user onboarding, adoption and self-service experiences. You'll leverage you’re your analytical skills, technical aptitude and creative flair to design, implement, and maintain engaging experiences for customers to access on a routine basis. By executing on your responsibilities in a collaborative and timely manner, you’ll contribute to CSO’s excellence and our customer’s success! What You’ll Get * Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. * Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. * Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. * Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. * An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. * Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What You’ll Do * Create and maintain in-app guidance and messages using Pendo to improve user experience and drive product adoption * Collaborate with product and engineering teams to maintain seamless integration of our tech stack with NAVEX One applications * Manage and maintain the NAVEX Academy platform, focusing on user interface, user experience, and content optimization * Ensure content within third party platforms meet search optimization and accessibility standards to support an impactful self-service experience * Align all experiences with organizational branding guidelines and best practices * Employ strong quality assurance for all content publications, verifying accuracy, taxonomy, settings, tagging, and visibility * Troubleshoot and resolve complex issues related to Pendo, Skilljar, Zoomin, and Salesforce Communities * Stay up to date with our tech stacks latest features, updates, and best practices What You’ll Need * 2+ years of experience in an enablement or experience role, preferably supporting customer success or customer support teams * Familiarity with web technologies (HTML, CSS, JavaScript) * Proven experience with Pendo or similar in-app guidance tools a plus * Experience with Pendo, Zoomin, Skilljar or similar platforms a plus * A bias for putting the customer experience at the center of every design * Strong technical aptitude, critical thinking, and problem-solving skills with a proven track record of successful troubleshooting * Impeccable attention to detail with an eye for accuracy and consistency * Ability to drive results through your job competencies of analytics and reporting, attention to detail and decision making * Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust Our Side Of The Deal We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. * Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. * The starting pay range for this role is $62,000+ * Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.As the Customer Experience Specialist for our Customer Success Organization, you'll play a crucial role in enhancing user onboarding, adoption and self-service experiences. You'll leverage you’re your analytical skills, technical aptitude and creative flair to design, implement, and maintain engaging experiences for customers to access on a routine basis.By executing on your responsibilities in a collaborative and timely manner, you’ll contribute to CSO’s excellence and our customer’s success!What You’ll Get * Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. * Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. * Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. * Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. * An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. * Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.      What You’ll Do * Create and maintain in-app guidance and messages using Pendo to improve user experience and drive product adoption * Collaborate with product and engineering teams to maintain seamless integration of our tech stack with NAVEX One applications * Manage and maintain the NAVEX Academy platform, focusing on user interface, user experience, and content optimization * Ensure content within third party platforms meet search optimization and accessibility standards to support an impactful self-service experience * Align all experiences with organizational branding guidelines and best practices * Employ strong quality assurance for all content publications, verifying accuracy, taxonomy, settings, tagging, and visibility * Troubleshoot and resolve complex issues related to Pendo, Skilljar, Zoomin, and Salesforce Communities * Stay up to date with our tech stacks latest features, updates, and best practices      What You’ll Need * 2+ years of experience in an enablement or experience role, preferably supporting customer success or customer support teams * Familiarity with web technologies (HTML, CSS, JavaScript) * Proven experience with Pendo or similar in-app guidance tools a plus * Experience with Pendo, Zoomin, Skilljar or similar platforms a plus * A bias for putting the customer experience at the center of every design * Strong technical aptitude, critical thinking, and problem-solving skills with a proven track record of successful troubleshooting * Impeccable attention to detail with an eye for accuracy and consistency * Ability to drive results through your job competencies of analytics and reporting, attention to detail and decision making * Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust      Our Side Of The DealWe believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. * Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. * The starting pay range for this role is $62,000+ * Pay progression based on your performance.      We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.We’re an equal opportunity employer, including all disability and veteran status.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Customer Experience Specialist - NAVEX

It's fun to work in a company where people truly BELIEVE in what they're doing!&lt;br&gt;&lt;br&gt;&lt;em&gt;We're committed to bringing passion and customer focus to the business.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As the Customer Experience Specialist for our Customer Success Organization, you'll play a crucial role in enhancing user onboarding, adoption and self-service experiences. You'll leverage you’re your analytical skills, technical aptitude and creative flair to design, implement, and maintain engaging experiences for customers to access on a routine basis.&lt;br&gt;&lt;br&gt;By executing on your responsibilities in a collaborative and timely manner, you’ll contribute to CSO’s excellence and our customer’s success!&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll Get&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.&lt;/li&gt;&lt;li&gt;Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.&lt;/li&gt;&lt;li&gt;Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.&lt;/li&gt;&lt;li&gt;Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.&lt;/li&gt;&lt;li&gt;An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.&lt;/li&gt;&lt;li&gt;Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What You’ll Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Create and maintain in-app guidance and messages using Pendo to improve user experience and drive product adoption&lt;/li&gt;&lt;li&gt;Collaborate with product and engineering teams to maintain seamless integration of our tech stack with NAVEX One applications&lt;/li&gt;&lt;li&gt;Manage and maintain the NAVEX Academy platform, focusing on user interface, user experience, and content optimization&lt;/li&gt;&lt;li&gt;Ensure content within third party platforms meet search optimization and accessibility standards to support an impactful self-service experience&lt;/li&gt;&lt;li&gt;Align all experiences with organizational branding guidelines and best practices&lt;/li&gt;&lt;li&gt;Employ strong quality assurance for all content publications, verifying accuracy, taxonomy, settings, tagging, and visibility&lt;/li&gt;&lt;li&gt;Troubleshoot and resolve complex issues related to Pendo, Skilljar, Zoomin, and Salesforce Communities&lt;/li&gt;&lt;li&gt;Stay up to date with our tech stacks latest features, updates, and best practices&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What You’ll Need&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;2+ years of experience in an enablement or experience role, preferably supporting customer success or customer support teams&lt;/li&gt;&lt;li&gt;Familiarity with web technologies (HTML, CSS, JavaScript)&lt;/li&gt;&lt;li&gt;Proven experience with Pendo or similar in-app guidance tools a plus&lt;/li&gt;&lt;li&gt;Experience with Pendo, Zoomin, Skilljar or similar platforms a plus&lt;/li&gt;&lt;li&gt;A bias for putting the customer experience at the center of every design&lt;/li&gt;&lt;li&gt;Strong technical aptitude, critical thinking, and problem-solving skills with a proven track record of successful troubleshooting&lt;/li&gt;&lt;li&gt;Impeccable attention to detail with an eye for accuracy and consistency&lt;/li&gt;&lt;li&gt;Ability to drive results through your job competencies of analytics and reporting, attention to detail and decision making&lt;/li&gt;&lt;li&gt;Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Our Side Of The Deal&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.&lt;/li&gt;&lt;li&gt;The starting pay range for this role is $62,000+&lt;/li&gt;&lt;li&gt;Pay progression based on your performance. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.&lt;br&gt;&lt;br&gt;We’re an equal opportunity employer, including all disability and veteran status.&lt;br&gt;&lt;br&gt;&lt;em&gt;If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!&lt;/em&gt;

Customer Experience Specialist

You need 3+ years in HR, ideally as an HR Business Partner, with a certification. Strong knowledge of employment laws, communication skills, integrity, and a results-driven mindset are essential.

You will partner with teams on HR issues, manage employee relations cases, support talent programs, gather employee insights, create training content, and maintain accurate employee records.

People, HR & Administration

Business, Operations & Strategy

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. As a Talent Services Manager, you will serve as a key liaison for people and our HR services that are changing the way people experience life at work. You will gain immense exposure to a variety of people-based programs and operations that will put you in a position to make a strategic impact on the employee experience. You will join an HR team known for its highly regarded standards, trusted relationships, and innovative programs that enable NAVEX to be recognize as a top workplace. We are no ordinary HR team – we are a passionate group of people driven by real purpose. And true statement - we think we’re leaders of the fun crowd! Be Your Greatest Impact! Be NAVEX. What you’ll get: * Real rewards. Competitive and transparent pay practices, wellbeing programs, and benefits with a choice. * Career growth. Market-leading training, and an unwavering commitment to your growth and success. * Meaningful work. Our innovative products and solutions have a real-life impact on people and organizations across the globe. * An inspiring culture. Invested teammates, belonging groups, and a socially determined culture. * Life flexibility. Time to care for yourself, your loved ones, and your community. * Industry leadership. Be part of an organization that’s known for excellence, fast growth, and being consistently profitable. What you’ll do: * Support dedicated teams as their HR business partner, providing guidance and consultation to managers and employees on HR programs, practices, and policies * Build strong relationships with managers to coach and advise them on organizational, people, and change-related issues * Manage sensitive employee relations cases with objectivity and integrity, including recommending outcomes and actions based on investigation findings * Support HR programs in partnership with Talent Acquisition, Total Rewards, and Talent Development, including talent reviews and calibrations, engagement survey planning, and compensation reviews * Engage with people at key stages of their tenure. Gather insights on their experience at NAVEX, summarize findings, and propose actions that strengthen our culture * In partnership with Talent Development, create and facilitate training content to support organizational capability and impact * Maintain employee records across systems to ensure consistency and data integrity * Support company-wide Talent Services initiatives as needed What you’ll need: * 3+ years of HR experience. Experience working as an HR Business Partner and HR certification strongly preferred * Passion to grow your HR craft through continuous learning, curiosity and commitment to change * Strong working knowledge of key employment laws and regulations * Exceptional verbal and written skills and relentless attention to detail * Unshakeable confidentiality and integrity * Ability to drive results through your job competencies of advising, decision making and stewardship * Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust Our side of the deal: We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. * Every team member must have a career plan in place and reviewed with their manager after six months on our team. * The starting pay range for this role is $90,000+ per annum. * Pay progression based on your performance impact. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.As a Talent Services Manager, you will serve as a key liaison for people and our HR services that are changing the way people experience life at work. You will gain immense exposure to a variety of people-based programs and operations that will put you in a position to make a strategic impact on the employee experience. You will join an HR team known for its highly regarded standards, trusted relationships, and innovative programs that enable NAVEX to be recognize as a top workplace. We are no ordinary HR team – we are a passionate group of people driven by real purpose. And true statement - we think we’re leaders of the fun crowd!Be Your Greatest Impact! Be NAVEX.What you’ll get: * Real rewards. Competitive and transparent pay practices, wellbeing programs, and benefits with a choice. * Career growth. Market-leading training, and an unwavering commitment to your growth and success. * Meaningful work. Our innovative products and solutions have a real-life impact on people and organizations across the globe. * An inspiring culture. Invested teammates, belonging groups, and a socially determined culture. * Life flexibility. Time to care for yourself, your loved ones, and your community. * Industry leadership. Be part of an organization that’s known for excellence, fast growth, and being consistently profitable.What you’ll do: * Support dedicated teams as their HR business partner, providing guidance and consultation to managers and employees on HR programs, practices, and policies * Build strong relationships with managers to coach and advise them on organizational, people, and change-related issues * Manage sensitive employee relations cases with objectivity and integrity, including recommending outcomes and actions based on investigation findings * Support HR programs in partnership with Talent Acquisition, Total Rewards, and Talent Development, including talent reviews and calibrations, engagement survey planning, and compensation reviews * Engage with people at key stages of their tenure. Gather insights on their experience at NAVEX, summarize findings, and propose actions that strengthen our culture * In partnership with Talent Development, create and facilitate training content to support organizational capability and impact * Maintain employee records across systems to ensure consistency and data integrity * Support company-wide Talent Services initiatives as neededWhat you’ll need: * 3+ years of HR experience. Experience working as an HR Business Partner and HR certification strongly preferred * Passion to grow your HR craft through continuous learning, curiosity and commitment to change * Strong working knowledge of key employment laws and regulations * Exceptional verbal and written skills and relentless attention to detail * Unshakeable confidentiality and integrity * Ability to drive results through your job competencies of advising, decision making and stewardship * Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trustOur side of the deal:We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. * Every team member must have a career plan in place and reviewed with their manager after six months on our team. * The starting pay range for this role is $90,000+ per annum. * Pay progression based on your performance impact.We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.We’re an equal opportunity employer, including all disability and veteran status.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Talent Services Manager (HR Business Partner) - NAVEX

Talent Services Manager (HR Business Partner)

You need 2+ years in customer service, MS Office proficiency, strong technical skills, attention to detail, excellent communication, and the ability to prioritize and work well in a team.

You will create and deliver training, update support documentation, monitor interactions for compliance, provide feedback, and collaborate with departments to enhance team knowledge and performance.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. As a training specialist, you will focus on training team members and updating content to ensure the delivery of exceptional customer service. This role involves designing and conducting training programs, creating, and maintaining support documentation, and monitoring the performance of support agents. The training specialist collaborates with cross-functional teams to keep content accurate and up to date while providing ongoing coaching and feedback to the support team. What You’ll Get * Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. * Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. * Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. * Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. * An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. * Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What You’ll Do * Create and deliver training programs for new and existing customer support team members. * Conduct training sessions and workshops to enhance team members’ skills and knowledge. * Develop, update, and maintain knowledge base articles, FAQs, and other support documentation. * Collaborate with other departments to gather information and stay informed about new features, updates, and changes. * Monitor support interactions to ensure compliance with company standards and best practices. * Provide feedback to support agents based on quality assessments. * Act as a liaison between the customer support team and other departments to ensure consistent communication and knowledge sharing. * Participate in cross-functional meetings to stay informed about product developments, customer issues, and company initiatives. What You’ll Need * 2+ years of experience in a customer service or customer support role * Proficiency in Windows and Microsoft Office * Strong technical aptitude with general understanding of website functionality and related technologies * Ability to learn and assimilate new information quickly * Ability to independently evaluate and define customer and system needs * Ability to work within a close-knit team environment, fostering valued internal and external customer relationships to achieve results * High level attention to detail with excellent planning, follow through, reliability and organizational skills. * Will need to be able to define and deliver on priorities with effective time management * Excellent verbal and written communication skills and a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds * Ability to drive results through your job competencies of collaboration, project management, and technical aptitude * Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust Our Side Of The Deal We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. * Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. * The starting pay for this role is $60,000 per annum. * Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.As a training specialist, you will focus on training team members and updating content to ensure the delivery of exceptional customer service. This role involves designing and conducting training programs, creating, and maintaining support documentation, and monitoring the performance of support agents. The training specialist collaborates with cross-functional teams to keep content accurate and up to date while providing ongoing coaching and feedback to the support team.What You’ll Get * Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. * Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. * Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. * Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. * An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. * Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.      What You’ll Do * Create and deliver training programs for new and existing customer support team members. * Conduct training sessions and workshops to enhance team members’ skills and knowledge. * Develop, update, and maintain knowledge base articles, FAQs, and other support documentation. * Collaborate with other departments to gather information and stay informed about new features, updates, and changes. * Monitor support interactions to ensure compliance with company standards and best practices. * Provide feedback to support agents based on quality assessments. * Act as a liaison between the customer support team and other departments to ensure consistent communication and knowledge sharing. * Participate in cross-functional meetings to stay informed about product developments, customer issues, and company initiatives.      What You’ll Need * 2+ years of experience in a customer service or customer support role * Proficiency in Windows and Microsoft Office * Strong technical aptitude with general understanding of website functionality and related technologies * Ability to learn and assimilate new information quickly * Ability to independently evaluate and define customer and system needs * Ability to work within a close-knit team environment, fostering valued internal and external customer relationships to achieve results * High level attention to detail with excellent planning, follow through, reliability and organizational skills. * Will need to be able to define and deliver on priorities with effective time management * Excellent verbal and written communication skills and a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds * Ability to drive results through your job competencies of collaboration, project management, and technical aptitude * Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust      Our Side Of The DealWe believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. * Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. * The starting pay for this role is $60,000 per annum. * Pay progression based on your performance.      We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.We’re an equal opportunity employer, including all disability and veteran status.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Training Specialist - NAVEX

It's fun to work in a company where people truly BELIEVE in what they're doing!&lt;br&gt;&lt;br&gt;&lt;em&gt;We're committed to bringing passion and customer focus to the business.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As a training specialist, you will focus on training team members and updating content to ensure the delivery of exceptional customer service. This role involves designing and conducting training programs, creating, and maintaining support documentation, and monitoring the performance of support agents. The training specialist collaborates with cross-functional teams to keep content accurate and up to date while providing ongoing coaching and feedback to the support team.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll Get&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.&lt;/li&gt;&lt;li&gt;Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.&lt;/li&gt;&lt;li&gt;Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.&lt;/li&gt;&lt;li&gt;Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.&lt;/li&gt;&lt;li&gt;An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.&lt;/li&gt;&lt;li&gt;Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What You’ll Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Create and deliver training programs for new and existing customer support team members.&lt;/li&gt;&lt;li&gt;Conduct training sessions and workshops to enhance team members’ skills and knowledge.&lt;/li&gt;&lt;li&gt;Develop, update, and maintain knowledge base articles, FAQs, and other support documentation.&lt;/li&gt;&lt;li&gt;Collaborate with other departments to gather information and stay informed about new features, updates, and changes.&lt;/li&gt;&lt;li&gt;Monitor support interactions to ensure compliance with company standards and best practices.&lt;/li&gt;&lt;li&gt;Provide feedback to support agents based on quality assessments.&lt;/li&gt;&lt;li&gt;Act as a liaison between the customer support team and other departments to ensure consistent communication and knowledge sharing.&lt;/li&gt;&lt;li&gt;Participate in cross-functional meetings to stay informed about product developments, customer issues, and company initiatives.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What You’ll Need&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;2+ years of experience in a customer service or customer support role &lt;/li&gt;&lt;li&gt;Proficiency in Windows and Microsoft Office&lt;/li&gt;&lt;li&gt;Strong technical aptitude with general understanding of website functionality and related technologies&lt;/li&gt;&lt;li&gt;Ability to learn and assimilate new information quickly&lt;/li&gt;&lt;li&gt;Ability to independently evaluate and define customer and system needs&lt;/li&gt;&lt;li&gt;Ability to work within a close-knit team environment, fostering valued internal and external customer relationships to achieve results&lt;/li&gt;&lt;li&gt;High level attention to detail with excellent planning, follow through, reliability and organizational skills. &lt;/li&gt;&lt;li&gt;Will need to be able to define and deliver on priorities with effective time management&lt;/li&gt;&lt;li&gt;Excellent verbal and written communication skills and a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds&lt;/li&gt;&lt;li&gt;Ability to drive results through your job competencies of collaboration, project management, and technical aptitude&lt;/li&gt;&lt;li&gt;Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Our Side Of The Deal&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.&lt;/li&gt;&lt;li&gt;The starting pay for this role is $60,000 per annum.&lt;/li&gt;&lt;li&gt;Pay progression based on your performance. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.&lt;br&gt;&lt;br&gt;We’re an equal opportunity employer, including all disability and veteran status.&lt;br&gt;&lt;br&gt;&lt;em&gt;If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!&lt;/em&gt;

NAVEX

Mission