Integrity

Collaboration

Respect

Empowerment

Accountability

Trust

Excellence

Nextech’s specialty-focused technology solutions are personalized to meet the unique workflow requirements of specialty providers, helping practices increase efficiencies across their clinical, administrative, financial and marketing functions using a single platform.

Offering all-in-one, ONC-certified electronic medical records (EMR/EHR), practice management, revenue management, and patient engagement software and services, Nextech is recognized as the top single solution provider for ophthalmology, plastic surgery and dermatology, serving a client base of more than 9,000 providers and 50,000 office staff members.

Offering physicians intelligent healthcare technology, Nextech focuses on the success of its specialty practices through consultative guidance and implementation of solutions tailored to the speed and workflows of individual providers.

Technology

Nextech Systems

Nextech improves the performance of specialty practices with innovative solutions that drive efficiency and fuel growth.

You need 1 year in software support, strong technical and communication skills, team collaboration, Microsoft Office proficiency, excellent customer service, and 30 WPM typing with 90% accuracy.

You will handle support calls and emails, resolve incidents, document cases, investigate software issues, upgrade software, and deliver exceptional customer service in a medical office setting.

Customer Relations

Software Engineering

Tampa

Why join Nextech? We are a leader in specialty healthcare technology solutions, headquartered in Tampa, FL. We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do. We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com. Job Summary The Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction. This representative will provide frontline support for incoming calls, emails, and error reports. The Product Support Representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include: Essential Functions * Develop proficiency in Nextech software functionality and learn how it is leveraged in an medical office setting * Answer incoming calls from the support queue * Reply to support emails in a timely fashion * Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines * Schedule and perform upgrades of the Nextech software * Investigate software exceptions and error reports following Nextech support guidelines * Provide exceptional customer service * Maintain detailed notes and documentation for each support incident in ticketing system Minimum Requirements * 1 year of experience in a software troubleshooting role with customers * Excellent technical skills, including basic computer skills * Strong interpersonal, written, and verbal communication skills * Demonstrated ability to constructively work within a team environment * Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word) * Excellent customer service skills * Ability to type at a rate of 30 WPM, with 90% accuracy Preferred Qualifications * Bachelor's degree * Salesforce experience * Experience using Zoom Contact Center (or similar) in a call center environment. * Ability to type at a rate of 50 WPM, with 95% accuracy Working Environment/Physical Demands * Working Environment: * Long-distance or air travel as needed – not to exceed 10% travel * Physical Demands: * Activities require a significant amount of work in front of a computer monitor Total Rewards * Generous annual bonus opportunity * 401(k) with Employer Match * Flexible Time Off: take time off when you need it without worrying about available hours * 10 paid holidays + 1 floating holiday * Volunteer Time Off * Insurance: Choice of Medical, Dental, and Vision plans * Health Savings Account with employer match * Flexible Spending Account * 100% Company-Paid Parental leave * 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance * iCREATE Employee Recognition Program * Wellness Program including discounts on medical premiums * Employee Assistance Program with free counseling sessions available * Corporate Discounts on Retail, Travel, and Entertainment * Pet Insurance options Additional opportunity to earn 5% annual bonus

Why join Nextech?We are a leader in specialty healthcare technology solutions, headquartered in Tampa, FL.We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.Job SummaryThe Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction. This representative will provide frontline support for incoming calls, emails, and error reports. The Product Support Representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels.All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:Essential Functions * Develop proficiency in Nextech software functionality and learn how it is leveraged in an medical office setting * Answer incoming calls from the support queue * Reply to support emails in a timely fashion * Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines * Schedule and perform upgrades of the Nextech software * Investigate software exceptions and error reports following Nextech support guidelines * Provide exceptional customer service * Maintain detailed notes and documentation for each support incident in ticketing system         Minimum Requirements * 1 year of experience in a software troubleshooting role with customers * Excellent technical skills, including basic computer skills * Strong interpersonal, written, and verbal communication skills * Demonstrated ability to constructively work within a team environment * Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word) * Excellent customer service skills * Ability to type at a rate of 30 WPM, with 90% accuracy         Preferred Qualifications * Bachelor's degree * Salesforce experience * Experience using Zoom Contact Center (or similar) in a call center environment. * Ability to type at a rate of 50 WPM, with 95% accuracy         Working Environment/Physical Demands * Working Environment: * Long-distance or air travel as needed – not to exceed 10% travel * Physical Demands: * Activities require a significant amount of work in front of a computer monitor         Total Rewards * Generous annual bonus opportunity * 401(k) with Employer Match * Flexible Time Off: take time off when you need it without worrying about available hours * 10 paid holidays + 1 floating holiday * Volunteer Time Off * Insurance: Choice of Medical, Dental, and Vision plans * Health Savings Account with employer match * Flexible Spending Account * 100% Company-Paid Parental leave * 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance * iCREATE Employee Recognition Program * Wellness Program including discounts on medical premiums * Employee Assistance Program with free counseling sessions available * Corporate Discounts on Retail, Travel, and Entertainment * Pet Insurance options         Additional opportunity to earn 5% annual bonus