FAQs
What is the job title for this position?
The job title is Healthcare Software Support Representative.
Is this position remote?
Yes, this position is remote and based in the US.
What type of company is Nextech?
Nextech is a leader in specialty healthcare technology solutions.
What are the essential responsibilities of the Product Support Representative?
The essential responsibilities include providing support for Nextech software applications, answering incoming calls and emails, documenting and resolving incidents, performing software upgrades, investigating issues, and providing exceptional customer service.
What are the minimum requirements for this position?
The minimum requirements include 1 year of experience in a software troubleshooting role, excellent technical skills, strong communication abilities, teamwork capability, proficiency in Microsoft Office Suite, excellent customer service skills, and a typing speed of 30 WPM with 90% accuracy.
Are there preferred qualifications for this job?
Yes, preferred qualifications include a Bachelor's degree, Salesforce experience, experience with Zoom Contact Center or similar in a call center environment, and a typing speed of 50 WPM with 95% accuracy.
What is the working environment like for this position?
The working environment involves primarily working in front of a computer monitor, with some potential for long-distance travel not to exceed 10%.
What benefits does Nextech offer to its employees?
Nextech offers a generous annual bonus opportunity, 401(k) with employer match, flexible time off, paid holidays, insurance options, wellness programs, corporate discounts, and more.
Does Nextech have a commitment to diversity and equal opportunity employment?
Yes, Nextech is an equal opportunity employer with a commitment to diversity.
How can candidates needing assistance in the application process contact Nextech?
Candidates in need of assistance can contact Nextech at talent@nextech.com.