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Based in Toronto, Open Farm is one of the fastest growing pet food companies in North America. We focus on producing premium, healthy food and treats for pets, all ethically sourced from farm-to-bowl. 

We believe the best foods are made with consciously sourced, top quality ingredients from farmers and fisheries doing things the right way. That’s why we are proud to call ourselves the first pet food partner of Certified Humane, and have also built strong partnerships with other leading animal welfare and sustainability certifications including Global Animal Partnership, Ocean Wise and Seafood Watch.

Retail & Consumer Goods

Open Farm Pet

For the obsessed, by the obsessed. Ethically & sustainably sourced pet food.

You need 3-5 years managing customer service teams, strong operational skills, exceptional communication, omnichannel experience, and the ability to adapt to changes.

You will oversee customer service operations, optimize training and QA programs, manage team onboarding, drive efficiency, collaborate on initiatives, and resolve customer issues effectively.

Customer Relations

Business, Operations & Strategy

Toronto

Who we are: Founded in 2014, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets with a focus on producing premium, healthy food all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment.  We are headquartered in Toronto, Canada with team members based across North America. In 2021, Open Farm raised >$80MM CAD in our latest round of funding, led by leading global growth equity firm General Atlantic, who joined Open Farm’s leadership team and existing minority partner, Encore Consumer Capital, on Open Farm’s long-term growth journey. With annual sales growth exceeding 60 per cent over the last three years, our products can be found in over 6,000 neighborhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet. The Senior Manager, Customer Service Operations is responsible for ensuring the operational excellence of our customer service team, focusing on maintaining high performance standards, adhering to service-level agreements (SLAs), response times, and CSAT scores. This role oversees daily operations, including escalation handling, quality assurance (QA) and coaching programs, training execution, and the onboarding and integration of a new outsourced customer service program. With a keen focus on real-time leadership and efficient resource allocation, this role ensures consistent, high-quality service delivery to uphold our brand’s reputation and enhance customer loyalty. This individual will work cross-functionally to integrate insights related to promotions, marketing communications, product launches, and business expansion, preparing the customer service team for various customer interactions. Reporting directly to the Senior Director of Customer Experience, this role is instrumental in bringing the operational acumen and project management skills needed to build a world-class customer service team that scales with business growth. Key Responsibilities * Oversee daily customer service operations, ensuring adherence to SLAs, response times, and maintaining high CSAT scores * Develop, implement, and optimize QA and coaching programs to continuously enhance agent performance and customer satisfaction * Manage team onboarding, training programs, and the setup of a new outsourced (BPO) customer service operation * Drive operational efficiency through workforce management, scheduling, and labor deployment * Collaborate with cross-functional partners to stay informed on promotions, marketing campaigns, product launches, and new business initiatives, ensuring the customer service team is equipped to respond effectively * Serve as a critical thinker and expert communicator to advise on and resolve complex or sensitive customer concerns, escalating only when necessary * Audit customer service training materials and SOPs, recommending updates to improve onboarding efficiency and elevate customer satisfaction * Provide the Senior Director of Customer Experience with regular updates and insights, including looking ahead to plan labor needs against upcoming business events * All other duties, as assigned Requirements * 3-5 years of experience directly managing and overseeing a customer service team, with a demonstrated commitment to best-in-class customer service (e-commerce, pet industry, or similar preferred). * Proven ability to lead high-performing teams in a fast-paced, customer-obsessed environment * Strong operational expertise in workforce management, scheduling, and real-time team deployment * Exceptional written and verbal communication skills, with a demonstrated ability to address and resolve customer concerns with empathy and efficiency * Experience managing omnichannel customer interactions and delivering consistent, premium customer experiences * High attention to detail, organizational skills, and a passion for building a world-class customer service team * Adaptable and comfortable managing both in-house and outsourced (BPO) teams, or automation/AI tactics as necessary, with the ability to pivot quickly in response to business changes or shifting priorities Hybrid Work At Open Farm, we believe in the power of collaboration, meaningful connections, and enjoying our work together—fury friends included! That’s why we’ve adopted a structured hybrid approach that allows you the benefit of a reduced commute while still building strong workplace relationships. Currently, all employees are expected to be in the office two days per week at minimum, with Tuesday and Thursday as our anchor days. In addition to this, each month our Leadership team dedicates three consecutive days onsite to continue to foster alignment and connection across the team. During this time we expect everyone to join us in person to do the same. Please note: our hybrid approach may evolve over time as we adapt to the needs of our team and business. Our Values We Raise the Bar | We Open the Barn Doors | We Dream Big | We Graze Lightly | We Are Customer Obsessed | We Are ONE Team Open Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm's recruitment process should contact hr@openfarmpet.com. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm's recruitment process takes into account their accessibility needs.

Who we are: Founded in 2014, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets with a focus on producing premium, healthy food all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment.  We are headquartered in Toronto, Canada with team members based across North America.In 2021, Open Farm raised >$80MM CAD in our latest round of funding, led by leading global growth equity firm General Atlantic, who joined Open Farm’s leadership team and existing minority partner, Encore Consumer Capital, on Open Farm’s long-term growth journey. With annual sales growth exceeding 60 per cent over the last three years, our products can be found in over 6,000 neighborhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet.The Senior Manager, Customer Service Operations is responsible for ensuring the operational excellence of our customer service team, focusing on maintaining high performance standards, adhering to service-level agreements (SLAs), response times, and CSAT scores. This role oversees daily operations, including escalation handling, quality assurance (QA) and coaching programs, training execution, and the onboarding and integration of a new outsourced customer service program. With a keen focus on real-time leadership and efficient resource allocation, this role ensures consistent, high-quality service delivery to uphold our brand’s reputation and enhance customer loyalty.This individual will work cross-functionally to integrate insights related to promotions, marketing communications, product launches, and business expansion, preparing the customer service team for various customer interactions. Reporting directly to the Senior Director of Customer Experience, this role is instrumental in bringing the operational acumen and project management skills needed to build a world-class customer service team that scales with business growth.Key Responsibilities * Oversee daily customer service operations, ensuring adherence to SLAs, response times, and maintaining high CSAT scores * Develop, implement, and optimize QA and coaching programs to continuously enhance agent performance and customer satisfaction * Manage team onboarding, training programs, and the setup of a new outsourced (BPO) customer service operation * Drive operational efficiency through workforce management, scheduling, and labor deployment * Collaborate with cross-functional partners to stay informed on promotions, marketing campaigns, product launches, and new business initiatives, ensuring the customer service team is equipped to respond effectively * Serve as a critical thinker and expert communicator to advise on and resolve complex or sensitive customer concerns, escalating only when necessary * Audit customer service training materials and SOPs, recommending updates to improve onboarding efficiency and elevate customer satisfaction * Provide the Senior Director of Customer Experience with regular updates and insights, including looking ahead to plan labor needs against upcoming business events * All other duties, as assigned         Requirements * 3-5 years of experience directly managing and overseeing a customer service team, with a demonstrated commitment to best-in-class customer service (e-commerce, pet industry, or similar preferred). * Proven ability to lead high-performing teams in a fast-paced, customer-obsessed environment * Strong operational expertise in workforce management, scheduling, and real-time team deployment * Exceptional written and verbal communication skills, with a demonstrated ability to address and resolve customer concerns with empathy and efficiency * Experience managing omnichannel customer interactions and delivering consistent, premium customer experiences * High attention to detail, organizational skills, and a passion for building a world-class customer service team * Adaptable and comfortable managing both in-house and outsourced (BPO) teams, or automation/AI tactics as necessary, with the ability to pivot quickly in response to business changes or shifting priorities         Hybrid WorkAt Open Farm, we believe in the power of collaboration, meaningful connections, and enjoying our work together—fury friends included! That’s why we’ve adopted a structured hybrid approach that allows you the benefit of a reduced commute while still building strong workplace relationships. Currently, all employees are expected to be in the office two days per week at minimum, with Tuesday and Thursday as our anchor days. In addition to this, each month our Leadership team dedicates three consecutive days onsite to continue to foster alignment and connection across the team. During this time we expect everyone to join us in person to do the same. Please note: our hybrid approach may evolve over time as we adapt to the needs of our team and business.Our ValuesWe Raise the Bar | We Open the Barn Doors | We Dream Big | We Graze Lightly | We Are Customer Obsessed | We Are ONE TeamOpen Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm's recruitment process should contact hr@openfarmpet.com. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm's recruitment process takes into account their accessibility needs. 

Senior Manager, Customer Service Operations - Open Farm Pet

Senior Manager, Customer Service Operations

You should have 3+ years of sales experience, strong people skills, data analysis ability, organizational skills, a valid driver's license, and a passion for pets and the planet.

You will achieve sales targets, develop client relationships, manage budgets, provide training, resolve issues, seek new opportunities, execute marketing campaigns, analyze trends, and ensure compliance.

Sales & Business Development

Denver

Who we are: Headquartered in Toronto and with team members across the US, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets, with a focus on producing premium, healthy food and treats, all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment. Where You’ll Come In: In our mission-driven growth journey to Do Some Good for Animals and the Planet, we're seeking an exceptional Territory Sales Manager to help expand our brand across Minnesota, North Dakota, South Dakota, Nebraska, Iowa and Kansas. Reporting to the Director of Sales – Central Region, you'll play a crucial role in driving growth, building relationships, and advocating for Open Farm. Past experience in the pet industry and/or as a Territory Sales Manager is a plus! Note: This role will require flexible work arrangements such as occasional evening and weekend work, with overnight travel as much as 50% - 75% of the time. You must have a valid driver’s license to be considered. This position will cover the following states: Colorado, New Mexico, Utah and Wyoming. How you’ll Make An Impact: (If this looks enticing, click “Apply”!) * Sales Optimization: * Sales Target Achievement - Meeting or exceeding sales targets for your assigned territory. This involves developing and executing sales strategies to drive revenue growth * Forecasting and Planning - Developing sales forecasts and strategies for the territory based on historical data, market trends, and customer insights. This helps in aligning sales activities with overall company goals * Budget Management - Responsible for managing budgets related to sales activities, including expenses for travel, sales promotions, and customer engagements * Customer Focus: * Develop existing and new client relationships within the territory, to serve as a strategic partner * Customer Relationship Management - Building and maintaining strong relationships with distributors, retailers, and other key stakeholders in the pet food supply chain. This includes regular store visits and frequent communication to understand their needs and provide appropriate solutions * Product & Brand Training and Support - Providing training and support to distributors and retailers on product features, benefits, and selling techniques. Ensuring that they have the necessary knowledge and tools to effectively promote and sell Open Farm products * Problem Solving - Addressing customer issues and resolving complaints promptly and effectively. This requires good communication skills and the ability to collaborate with internal teams to find solutions * Business Development/Operations: * New Business Development - Actively seek out new business opportunities by identifying potential customers and partnerships within the territory. This could involve prospecting, cold calling, and networking * Promotions and Marketing - Working closely with marketing team to execute promotional campaigns, product launches, and other marketing activities within the territory. This may include organizing events, trade shows, and demonstrations * Market Analysis and Reporting - Monitoring market & industry trends, competitor activities, and customer feedback to provide insights and recommendations. Regularly reporting sales results, market conditions, and customer feedback to management * Compliance and Ethics - Ensuring that all sales and marketing activities comply with company policies, industry regulations, and ethical standards We’re Excited About You Because: * Ideal candidate would be a combination of skills, experience, and personal qualifications including but not limited to- * Ability to develop and execute territory sales strategies to achieve a sales target * Ability to analyze data to drive strategic plans * Ability to work independently as well as in a team environment * An outgoing personality with excellent people skills * Strong ability to relate and effectively build relationships with people * 3+ years working experience in related field * Excellent organizational skills, and the ability to manage multiple priorities * Comfortable working in a fast-paced, entrepreneurial environment * Proactive and positive attitude * Valid driver's license * Passion for Pets and the Planet * Proficiency in basic Excel and PowerPoint; experience with sales reporting systems A Few Of Our Best Benefits: * The opportunity to grow, develop and make a mission driven, dynamic, and fast-growing company with people who are thoughtful and passionate about work and community * Market-competitive compensation * Comprehensive healthcare coverage and competitive 401K plans with company match * Annual wellness stipend * Discounted food for your furry family members * Remote work opportunity based in Colorado Our Values We Raise the Bar | We Dream Big | We Open the Barn Doors | We Graze Lightly | We Are Customer Obsessed | We Are One Team Open Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm's recruitment process should contact hr@openfarmpet.com. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm's recruitment process takes into account their accessibility needs.

Who we are: Headquartered in Toronto and with team members across the US, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets, with a focus on producing premium, healthy food and treats, all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment.Where You’ll Come In: In our mission-driven growth journey to Do Some Good for Animals and the Planet, we're seeking an exceptional Territory Sales Manager to help expand our brand across Minnesota, North Dakota, South Dakota, Nebraska, Iowa and Kansas. Reporting to the Director of Sales – Central Region, you'll play a crucial role in driving growth, building relationships, and advocating for Open Farm. Past experience in the pet industry and/or as a Territory Sales Manager is a plus!Note: This role will require flexible work arrangements such as occasional evening and weekend work, with overnight travel as much as 50% - 75% of the time. You must have a valid driver’s license to be considered. This position will cover the following states: Colorado, New Mexico, Utah and Wyoming.How you’ll Make An Impact: (If this looks enticing, click “Apply”!) * Sales Optimization: * Sales Target Achievement - Meeting or exceeding sales targets for your assigned territory. This involves developing and executing sales strategies to drive revenue growth * Forecasting and Planning - Developing sales forecasts and strategies for the territory based on historical data, market trends, and customer insights. This helps in aligning sales activities with overall company goals * Budget Management - Responsible for managing budgets related to sales activities, including expenses for travel, sales promotions, and customer engagements * Customer Focus: * Develop existing and new client relationships within the territory, to serve as a strategic partner * Customer Relationship Management - Building and maintaining strong relationships with distributors, retailers, and other key stakeholders in the pet food supply chain. This includes regular store visits and frequent communication to understand their needs and provide appropriate solutions * Product & Brand Training and Support - Providing training and support to distributors and retailers on product features, benefits, and selling techniques. Ensuring that they have the necessary knowledge and tools to effectively promote and sell Open Farm products * Problem Solving - Addressing customer issues and resolving complaints promptly and effectively. This requires good communication skills and the ability to collaborate with internal teams to find solutions * Business Development/Operations: * New Business Development - Actively seek out new business opportunities by identifying potential customers and partnerships within the territory. This could involve prospecting, cold calling, and networking * Promotions and Marketing - Working closely with marketing team to execute promotional campaigns, product launches, and other marketing activities within the territory. This may include organizing events, trade shows, and demonstrations * Market Analysis and Reporting - Monitoring market & industry trends, competitor activities, and customer feedback to provide insights and recommendations. Regularly reporting sales results, market conditions, and customer feedback to management * Compliance and Ethics - Ensuring that all sales and marketing activities comply with company policies, industry regulations, and ethical standards         We’re Excited About You Because: * Ideal candidate would be a combination of skills, experience, and personal qualifications including but not limited to- * Ability to develop and execute territory sales strategies to achieve a sales target * Ability to analyze data to drive strategic plans * Ability to work independently as well as in a team environment * An outgoing personality with excellent people skills * Strong ability to relate and effectively build relationships with people * 3+ years working experience in related field * Excellent organizational skills, and the ability to manage multiple priorities * Comfortable working in a fast-paced, entrepreneurial environment * Proactive and positive attitude * Valid driver's license * Passion for Pets and the Planet * Proficiency in basic Excel and PowerPoint; experience with sales reporting systems         A Few Of Our Best Benefits: * The opportunity to grow, develop and make a mission driven, dynamic, and fast-growing company with people who are thoughtful and passionate about work and community * Market-competitive compensation * Comprehensive healthcare coverage and competitive 401K plans with company match * Annual wellness stipend * Discounted food for your furry family members * Remote work opportunity based in Colorado         Our ValuesWe Raise the Bar | We Dream Big | We Open the Barn Doors | We Graze Lightly | We Are Customer Obsessed | We Are One TeamOpen Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm's recruitment process should contact hr@openfarmpet.com. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm's recruitment process takes into account their accessibility needs. 

Territory Sales Manager - Open Farm Pet

Territory Sales Manager

You have 4-6 years in CPG social media, 2+ years managing teams, expertise in major platforms, video skills, detail-oriented, fast-paced work experience, and a passion for pets.

You will optimize social strategy, manage content calendars, collaborate with influencers, develop campaigns, analyze data, and partner with the Community Manager for audience engagement.

Marketing

Who we are: Founded in 2014, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets with a focus on producing premium, healthy food all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment.  We are headquartered in Toronto, Canada with team members based across North America. In 2021, Open Farm raised >$80MM CAD in our latest round of funding, led by leading global growth equity firm General Atlantic, who joined Open Farm’s leadership team and existing minority partner, Encore Consumer Capital, on Open Farm’s long-term growth journey. With annual sales growth exceeding 60 per cent over the last three years, our products can be found in over 6,000 neighborhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet. We are seeking a thoughtful and culturally aware Social Media Manager with a passion for storytelling and building brands. This role will be tasked with developing and implementing buzzworthy content strategies that drive mass awareness to support our growth. The ideal candidate is a problem solver, collaborative and always has a pulse on external news and media. Note: This is a hybrid opportunity. We are accepting applicants within Ontario, Canada. How you’ll make an impact: (If this looks enticing, click “Apply!) * Lead organic social channels including strategy optimization, content development, publishing, testing and reporting * Oversee social media content calendars considering business goal and objectives * Leverage influencer content into the marketing calendar and collaborate with creators and editors for any UGC opportunities * Work closely across the business such as the Impact, Innovation, and Sales teams to amplify the Open Farm mission * Develop creative campaign concepts, in partnership with the Creative team Lead and add your lens from a cultural perspective while ensuring alignment with brand voice and execute social content strategies including Strategy * Utilize data, insights and any algorithm changes to inform social creative, copy, and tap into trending moments * Partner with the Community Manager on a daily basis to ensure optimal response times, high risk messages or videos are flagged and drive community insights into social media strategy We’re excited about you because: * You have 4-6 years of work experience in social media management for an established CPG brand * Minimum 2 years of team management experience * Expert knowledge in TikTok, Instagram, Facebook, YouTube, Twitter, Reddit * Experience using third party social media platforms such as Dash Hudson * High attention to detail including proofreading skills, and the ability to adapt writing to suit our brand’s voice and tone * You’ve used your video creation and editing skills to execute viral content pieces * Ability to work in a fast paced, entrepreneurial environment * Proven ability to respond to cultural moments effectively and in a timely manner * Managed social media accounts of 200k+ followers a plus * Curious and driven to ask questions for deeper understanding * Love pets! Bonus points if you have a furry best friend. Our Values We Raise the Bar | We Dream Big | We Open the Barn Doors | We Graze Lightly | We Are Customer Obsessed| We Are One Team Open Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm's recruitment process should contact karen@openfarmpet.com. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm's recruitment process takes into account their accessibility needs.

Who we are: Founded in 2014, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets with a focus on producing premium, healthy food all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment.  We are headquartered in Toronto, Canada with team members based across North America.In 2021, Open Farm raised >$80MM CAD in our latest round of funding, led by leading global growth equity firm General Atlantic, who joined Open Farm’s leadership team and existing minority partner, Encore Consumer Capital, on Open Farm’s long-term growth journey. With annual sales growth exceeding 60 per cent over the last three years, our products can be found in over 6,000 neighborhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet.We are seeking a thoughtful and culturally aware Social Media Manager with a passion for storytelling and building brands. This role will be tasked with developing and implementing buzzworthy content strategies that drive mass awareness to support our growth. The ideal candidate is a problem solver, collaborative and always has a pulse on external news and media.Note: This is a hybrid opportunity. We are accepting applicants within Ontario, Canada.How you’ll make an impact: (If this looks enticing, click “Apply!) * Lead organic social channels including strategy optimization, content development, publishing, testing and reporting * Oversee social media content calendars considering business goal and objectives * Leverage influencer content into the marketing calendar and collaborate with creators and editors for any UGC opportunities * Work closely across the business such as the Impact, Innovation, and Sales teams to amplify the Open Farm mission * Develop creative campaign concepts, in partnership with the Creative team Lead and add your lens from a cultural perspective while ensuring alignment with brand voice and execute social content strategies including Strategy * Utilize data, insights and any algorithm changes to inform social creative, copy, and tap into trending moments * Partner with the Community Manager on a daily basis to ensure optimal response times, high risk messages or videos are flagged and drive community insights into social media strategy         We’re excited about you because: * You have 4-6 years of work experience in social media management for an established CPG brand * Minimum 2 years of team management experience * Expert knowledge in TikTok, Instagram, Facebook, YouTube, Twitter, Reddit * Experience using third party social media platforms such as Dash Hudson * High attention to detail including proofreading skills, and the ability to adapt writing to suit our brand’s voice and tone * You’ve used your video creation and editing skills to execute viral content pieces * Ability to work in a fast paced, entrepreneurial environment * Proven ability to respond to cultural moments effectively and in a timely manner * Managed social media accounts of 200k+ followers a plus * Curious and driven to ask questions for deeper understanding * Love pets! Bonus points if you have a furry best friend.         Our ValuesWe Raise the Bar | We Dream Big | We Open the Barn Doors | We Graze Lightly | We Are Customer Obsessed| We Are One TeamOpen Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm's recruitment process should contact karen@openfarmpet.com. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm's recruitment process takes into account their accessibility needs. 

Social Media Manager - Open Farm Pet

&lt;strong&gt;Who we are:&lt;/strong&gt; Founded in 2014, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets with a focus on producing premium, healthy food all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment.  We are headquartered in Toronto, Canada with team members based across North America.&lt;br&gt;&lt;br&gt;In 2021, Open Farm raised &amp;gt;$80MM CAD in our latest round of funding, led by leading global growth equity firm General Atlantic, who joined Open Farm’s leadership team and existing minority partner, Encore Consumer Capital, on Open Farm’s long-term growth journey. With annual sales growth exceeding 60 per cent over the last three years, our products can be found in over 6,000 neighborhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet.&lt;br&gt;&lt;br&gt;We are seeking a thoughtful and culturally aware Social Media Manager with a passion for storytelling and building brands. This role will be tasked with developing and implementing buzzworthy content strategies that drive mass awareness to support our growth. The ideal candidate is a problem solver, collaborative and always has a pulse on external news and media.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Note&lt;/strong&gt;: This is a hybrid opportunity. We are accepting applicants within Ontario, Canada.&lt;br&gt;&lt;br&gt;&lt;strong&gt;How you’ll make an impact: (If this looks enticing, click “Apply!) &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Lead organic social channels including strategy optimization, content development, publishing, testing and reporting&lt;/li&gt;&lt;li&gt;Oversee social media content calendars considering business goal and objectives &lt;/li&gt;&lt;li&gt;Leverage influencer content into the marketing calendar and collaborate with creators and editors for any UGC opportunities&lt;/li&gt;&lt;li&gt;Work closely across the business such as the Impact, Innovation, and Sales teams to amplify the Open Farm mission&lt;/li&gt;&lt;li&gt;Develop creative campaign concepts, in partnership with the Creative team Lead and add your lens from a cultural perspective while ensuring alignment with brand voice and execute social content strategies including Strategy&lt;/li&gt;&lt;li&gt;Utilize data, insights and any algorithm changes to inform social creative, copy, and tap into trending moments&lt;/li&gt;&lt;li&gt;Partner with the Community Manager on a daily basis to ensure optimal response times, high risk messages or videos are flagged and drive community insights into social media strategy&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;We’re excited about you because:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;You have 4-6 years of work experience in social media management for an established CPG brand&lt;/li&gt;&lt;li&gt;Minimum 2 years of team management experience &lt;/li&gt;&lt;li&gt;Expert knowledge in TikTok, Instagram, Facebook, YouTube, Twitter, Reddit&lt;/li&gt;&lt;li&gt;Experience using third party social media platforms such as Dash Hudson&lt;/li&gt;&lt;li&gt;High attention to detail including proofreading skills, and the ability to adapt writing to suit our brand’s voice and tone&lt;/li&gt;&lt;li&gt;You’ve used your video creation and editing skills to execute viral content pieces &lt;/li&gt;&lt;li&gt; Ability to work in a fast paced, entrepreneurial environment&lt;/li&gt;&lt;li&gt;Proven ability to respond to cultural moments effectively and in a timely manner &lt;/li&gt;&lt;li&gt;Managed social media accounts of 200k+ followers a plus &lt;/li&gt;&lt;li&gt;Curious and driven to ask questions for deeper understanding &lt;/li&gt;&lt;li&gt;Love pets! Bonus points if you have a furry best friend. &lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Our Values&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We Raise the Bar | We Dream Big | We Open the Barn Doors | We Graze Lightly | We Are Customer Obsessed| We Are One Team&lt;br&gt;&lt;br&gt;Open Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm&amp;apos;s recruitment process should contact karen@openfarmpet.com. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm&amp;apos;s recruitment process takes into account their accessibility needs. 

Social Media Manager

You must manage escalated customer issues, communicate clearly, coordinate with teams, uphold brand trust, ensure data integrity, and track trends with high attention to detail.

You will handle customer support escalations, de-escalate concerns, coordinate with teams, conduct follow-ups, maintain data integrity, and ensure CX team product knowledge.

Who we are: Founded in 2014, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets with a focus on producing premium, healthy food all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment.  We are headquartered in Toronto, Canada with team members based across North America. In 2021, Open Farm raised >$80MM CAD in our latest round of funding, led by leading global growth equity firm General Atlantic, who joined Open Farm’s leadership team and existing minority partner, Encore Consumer Capital, on Open Farm’s long-term growth journey. With annual sales growth exceeding 60 per cent over the last three years, our products can be found in over 6,000 neighborhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet. Job Overview: We are seeking a Customer Service, Trust & Safety Lead to join our dynamic team. This predominantly communications & customer relationship management role is critical in ensuring that our customers receive unparalleled, white-glove service across both online and retail channels. You will oversee our most sensitive and nuanced questions from customers across food safety, nutrition and sourcing. You will be the single point of contact for all customer support escalations, and collaborate with cross-functional teams to address potential risks and brand/e-comm communication opportunities. Your background e-commerce customer support, brand communications and customer relationship management, will enable you to handle complex customer inquiries and ensure seamless communication with senior leadership. Key Responsibilities * Serve as the primary point of contact for all customer support escalations, including handling high-priority incidents and following up with customers * Leverage your strong written and verbal communication skills to de-escalate customer concerns and address highly nuanced questions that require input and consultation from subject matter experts * Serve as a brand representative, translating information to customers in a way that balances accuracy and transparency to build trust, while using your discernment to protect confidential and sensitive business information * Ensure fellow CX team members maintain high levels of industry and product knowledge * Coordinate with internal subject matter experts (SMEs), senior leadership, and external crisis management partners as necessary * Conduct thorough follow-ups with customers via phone to ensure their trust in our brand and source additional information as needed for escalations * Partner with food safety, product development, and cross-functional teams to raise trends in customer escalations and provide insights for investigating potential risks * Maintain data integrity and ensure high attention to detail in tracking and reporting on customer issues and trends Qualifications * Serve as the primary point of contact for all customer support escalations, including handling high-priority incidents and following up with customers * Leverage your strong written and verbal communication skills to de-escalate customer concerns and address highly nuanced questions that require input and consultation from subject matter experts * Serve as a brand representative, translating information to customers in a way that balances accuracy and transparency to build trust, while using your discernment to protect confidential and sensitive business information * Ensure fellow CX team members maintain high levels of industry and product knowledge * Coordinate with internal subject matter experts (SMEs), senior leadership, and external crisis management partners as necessary * Conduct thorough follow-ups with customers via phone to ensure their trust in our brand and source additional information as needed for escalations * Partner with food safety, product development, and cross-functional teams to raise trends in customer escalations and provide insights for investigating potential risks * Maintain data integrity and ensure high attention to detail in tracking and reporting on customer issues and trends Our Values We Raise the Bar | We Dream Big | We Open the Barn Doors | We Graze Lightly | We Are Customer Obsessed| We Are One Team Open Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm's recruitment process should contact karen@openfarmpet.com. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm's recruitment process takes into account their accessibility needs.

Who we are: Founded in 2014, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets with a focus on producing premium, healthy food all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment.  We are headquartered in Toronto, Canada with team members based across North America.In 2021, Open Farm raised >$80MM CAD in our latest round of funding, led by leading global growth equity firm General Atlantic, who joined Open Farm’s leadership team and existing minority partner, Encore Consumer Capital, on Open Farm’s long-term growth journey. With annual sales growth exceeding 60 per cent over the last three years, our products can be found in over 6,000 neighborhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet.Job Overview:We are seeking a Customer Service, Trust & Safety Lead to join our dynamic team. This predominantly communications & customer relationship management role is critical in ensuring that our customers receive unparalleled, white-glove service across both online and retail channels. You will oversee our most sensitive and nuanced questions from customers across food safety, nutrition and sourcing. You will be the single point of contact for all customer support escalations, and collaborate with cross-functional teams to address potential risks and brand/e-comm communication opportunities. Your background e-commerce customer support, brand communications and customer relationship management, will enable you to handle complex customer inquiries and ensure seamless communication with senior leadership.Key Responsibilities * Serve as the primary point of contact for all customer support escalations, including handling high-priority incidents and following up with customers * Leverage your strong written and verbal communication skills to de-escalate customer concerns and address highly nuanced questions that require input and consultation from subject matter experts * Serve as a brand representative, translating information to customers in a way that balances accuracy and transparency to build trust, while using your discernment to protect confidential and sensitive business information * Ensure fellow CX team members maintain high levels of industry and product knowledge * Coordinate with internal subject matter experts (SMEs), senior leadership, and external crisis management partners as necessary * Conduct thorough follow-ups with customers via phone to ensure their trust in our brand and source additional information as needed for escalations * Partner with food safety, product development, and cross-functional teams to raise trends in customer escalations and provide insights for investigating potential risks * Maintain data integrity and ensure high attention to detail in tracking and reporting on customer issues and trends         Qualifications * Serve as the primary point of contact for all customer support escalations, including handling high-priority incidents and following up with customers * Leverage your strong written and verbal communication skills to de-escalate customer concerns and address highly nuanced questions that require input and consultation from subject matter experts * Serve as a brand representative, translating information to customers in a way that balances accuracy and transparency to build trust, while using your discernment to protect confidential and sensitive business information * Ensure fellow CX team members maintain high levels of industry and product knowledge * Coordinate with internal subject matter experts (SMEs), senior leadership, and external crisis management partners as necessary * Conduct thorough follow-ups with customers via phone to ensure their trust in our brand and source additional information as needed for escalations * Partner with food safety, product development, and cross-functional teams to raise trends in customer escalations and provide insights for investigating potential risks * Maintain data integrity and ensure high attention to detail in tracking and reporting on customer issues and trends         Our ValuesWe Raise the Bar | We Dream Big | We Open the Barn Doors | We Graze Lightly | We Are Customer Obsessed| We Are One TeamOpen Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm's recruitment process should contact karen@openfarmpet.com. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm's recruitment process takes into account their accessibility needs. 

Customer Service, Trust & Safety Lead - Open Farm Pet

&lt;strong&gt;Who we are:&lt;/strong&gt; Founded in 2014, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets with a focus on producing premium, healthy food all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment.  We are headquartered in Toronto, Canada with team members based across North America.&lt;br&gt;&lt;br&gt;In 2021, Open Farm raised &amp;gt;$80MM CAD in our latest round of funding, led by leading global growth equity firm General Atlantic, who joined Open Farm’s leadership team and existing minority partner, Encore Consumer Capital, on Open Farm’s long-term growth journey. With annual sales growth exceeding 60 per cent over the last three years, our products can be found in over 6,000 neighborhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Overview:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are seeking a Customer Service, Trust &amp;amp; Safety Lead to join our dynamic team. This predominantly communications &amp;amp; customer relationship management role is critical in ensuring that our customers receive unparalleled, white-glove service across both online and retail channels. You will oversee our most sensitive and nuanced questions from customers across food safety, nutrition and sourcing. You will be the single point of contact for all customer support escalations, and collaborate with cross-functional teams to address potential risks and brand/e-comm communication opportunities. Your background e-commerce customer support, brand communications and customer relationship management, will enable you to handle complex customer inquiries and ensure seamless communication with senior leadership.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Serve as the primary point of contact for all customer support escalations, including handling high-priority incidents and following up with customers&lt;/li&gt;&lt;li&gt;Leverage your strong written and verbal communication skills to de-escalate customer concerns and address highly nuanced questions that require input and consultation from subject matter experts&lt;/li&gt;&lt;li&gt;Serve as a brand representative, translating information to customers in a way that balances accuracy and transparency to build trust, while using your discernment to protect confidential and sensitive business information&lt;/li&gt;&lt;li&gt;Ensure fellow CX team members maintain high levels of industry and product knowledge&lt;/li&gt;&lt;li&gt;Coordinate with internal subject matter experts (SMEs), senior leadership, and external crisis management partners as necessary&lt;/li&gt;&lt;li&gt;Conduct thorough follow-ups with customers via phone to ensure their trust in our brand and source additional information as needed for escalations&lt;/li&gt;&lt;li&gt;Partner with food safety, product development, and cross-functional teams to raise trends in customer escalations and provide insights for investigating potential risks&lt;/li&gt;&lt;li&gt;Maintain data integrity and ensure high attention to detail in tracking and reporting on customer issues and trends&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Serve as the primary point of contact for all customer support escalations, including handling high-priority incidents and following up with customers&lt;/li&gt;&lt;li&gt;Leverage your strong written and verbal communication skills to de-escalate customer concerns and address highly nuanced questions that require input and consultation from subject matter experts&lt;/li&gt;&lt;li&gt;Serve as a brand representative, translating information to customers in a way that balances accuracy and transparency to build trust, while using your discernment to protect confidential and sensitive business information&lt;/li&gt;&lt;li&gt;Ensure fellow CX team members maintain high levels of industry and product knowledge&lt;/li&gt;&lt;li&gt;Coordinate with internal subject matter experts (SMEs), senior leadership, and external crisis management partners as necessary&lt;/li&gt;&lt;li&gt;Conduct thorough follow-ups with customers via phone to ensure their trust in our brand and source additional information as needed for escalations&lt;/li&gt;&lt;li&gt;Partner with food safety, product development, and cross-functional teams to raise trends in customer escalations and provide insights for investigating potential risks&lt;/li&gt;&lt;li&gt;Maintain data integrity and ensure high attention to detail in tracking and reporting on customer issues and trends&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Our Values&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We Raise the Bar | We Dream Big | We Open the Barn Doors | We Graze Lightly | We Are Customer Obsessed| We Are One Team&lt;br&gt;&lt;br&gt;Open Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm&amp;apos;s recruitment process should contact karen@openfarmpet.com. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm&amp;apos;s recruitment process takes into account their accessibility needs. 

Customer Service, Trust &amp; Safety Lead

Customer Service, Trust & Safety Lead

You need a Bachelor’s degree, 3+ years in brand marketing, strong analytical and creative skills, excellent communication, and a passion for pets. Self-motivated and organized are key!

You will develop marketing strategies, support product positioning, ensure brand consistency, collaborate with teams, manage budgets, and enhance consumer engagement and loyalty.

Product

Who we are: Founded in 2014, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets with a focus on producing premium, healthy food all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment.  We are headquartered in Toronto, Canada with team members based across North America. In 2021, Open Farm raised >$80MM CAD in our latest round of funding, led by leading global growth equity firm General Atlantic, who joined Open Farm’s leadership team and existing minority partner, Encore Consumer Capital, on Open Farm’s long-term growth journey. With annual sales growth exceeding 60 per cent over the last three years, our products can be found in over 6,000 neighbourhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet. Open Farm is a 10-year-old company, with an annual sales growth exceeding 60 per cent over the last three years and found in over 8,000 neighbourhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet. We are looking for a Brand Manager to help support category growth. In this role, youwill analyzeour product positioning across category and leverage consumer insights, to help shape and communicate our mission and product attributes in support of our go-to-market strategies. This role will play a vital part in supporting brand understanding at the point of purchase as well supporting plan development across product categories. You will collaborate with cross-functional teams to bring opportunities to life and ultimately drive growth. Reporting to the Senior Director of Brand Marketing, the ideal candidate is creative, possess a strong strategic mind and has experience implementing targeted marketing campaigns that drive impact and category results. Note: This is a hybrid opportunity. We are accepting applicants within Ontario, Canada. How you’ll make an impact: (If this looks enticing, click “Apply!) * Strategy: Develop and implement product category strategies and plans to achieve short-term and long-term business goals. Ensure strategies are aligned with overall marketing department and companyobjectives. * Deep Category Understanding:Supportcategory overviews, understanding opportunity, gap to target and competitor activities to inform positioning and strategies. * Brand Development:Support the development and evolution of elements across touchpoints includingmessaging and point-of-sale. Ensure consistency across all brand touchpoints. * Cross-Functional Collaboration: Work closely with other departments (e.g., Sales, Innovation, Creative) to ensure brand initiatives are integrated and executed effectively. * Budget Management:Support development of brand’s marketing budget. Track expenses and ensure cost-effective allocation of resources. * Customer Engagement: Develop strategies to enhance consumer and customer engagement and loyalty. Qualifications: * Education:Bachelor’s degree in marketing, Business, or a related field * Experience: Previous work experience as an Associate Brand Manager, Assistant Brand Manager, Marketing Associate or similar role. * Skills: * Analyze category positioning and understand consumer insights * Translate brand elements into plans to support go-to-market strategies * Proven ability to manage marketing campaigns and projects. * Excellent communication and interpersonal skills. * Lead creative development to motivate the target audience to “take action” * Proficiency in data analysis and performance metrics. * Measure and report performance of marketing campaigns, and assess ROI and KPIs * Creative thinking with a strategic mindset. * Strong organizational and time-management skills We’re excited about you because: * You have 3+ years of work experience in brand marketing * Strategic Thinking: Ability to develop and implement effective brand strategies that align with company goals. * Proficiency in conducting category growth and analyzing consumer trends to inform brand strategy. * Strong creative skills to develop compelling messaging and product campaigns. * Excellent verbal and written communication skills to effectively convey brand messages and collaborate with internal and external stakeholders. * Ability to manage multiple projects simultaneously, ensuring timely and successful execution. * Proficiency in using data to measure and evaluate brand performance and making data-driven decisions. * Possesses a sense of urgency; is self-motivated and detail-minded * An ability to work independently and part of a team * Highly motivated and driven, with strong interpersonal skills * Curious and driven to ask questions for deeper understanding * Love pets! Bonus points if you have a furry best friend. What We Offer: - Opportunity to lead and shape the future of food quality and safety in a fast-growing, mission-driven company, with annual sales growth of over 60% YOY. - Join a dynamic and supportive work environment with a team of dedicated, high–performing professionals. - Market-competitive compensation. -In addition to your PTO, we offer company wide wellness days and personal days to support your wellbeing -Volunteer days to give back to our community - Comprehensive healthcare coverage and Competitive 401k and RRSP plans with company match. - Great office culture (with lot's of adorable pets!) where your pet interrupting video calls or in-person meeting is a norm! - Discounted food for your furry family friends! Our Values We Raise the Bar | We Dream Big | We Open the Barn Doors | We Graze Lightly | We Are Customer Obsessed| We Are One Team Open Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm's recruitment process should contact karen@openfarmpet.com. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm's recruitment process takes into account their accessibility needs.

Who we are: Founded in 2014, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets with a focus on producing premium, healthy food all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment.  We are headquartered in Toronto, Canada with team members based across North America. In 2021, Open Farm raised >$80MM CAD in our latest round of funding, led by leading global growth equity firm General Atlantic, who joined Open Farm’s leadership team and existing minority partner, Encore Consumer Capital, on Open Farm’s long-term growth journey. With annual sales growth exceeding 60 per cent over the last three years, our products can be found in over 6,000 neighbourhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet. Open Farm is a 10-year-old company, with an annual sales growth exceeding 60 per cent over the last three years and found in over 8,000 neighbourhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet. We are looking for a Brand Manager to help support category growth. In this role, youwill analyzeour product positioning across category and leverage consumer insights, to help shape and communicate our mission and product attributes in support of our go-to-market strategies. This role will play a vital part in supporting brand understanding at the point of purchase as well supporting plan development across product categories. You will collaborate with cross-functional teams to bring opportunities to life and ultimately drive growth. Reporting to the Senior Director of Brand Marketing, the ideal candidate is creative, possess a strong strategic mind and has experience implementing targeted marketing campaigns that drive impact and category results. Note: This is a hybrid opportunity. We are accepting applicants within Ontario, Canada. How you’ll make an impact: (If this looks enticing, click “Apply!) * Strategy: Develop and implement product category strategies and plans to achieve short-term and long-term business goals. Ensure strategies are aligned with overall marketing department and companyobjectives. * Deep Category Understanding:Supportcategory overviews, understanding opportunity, gap to target and competitor activities to inform positioning and strategies. * Brand Development:Support the development and evolution of elements across touchpoints includingmessaging and point-of-sale. Ensure consistency across all brand touchpoints. * Cross-Functional Collaboration: Work closely with other departments (e.g., Sales, Innovation, Creative) to ensure brand initiatives are integrated and executed effectively. * Budget Management:Support development of brand’s marketing budget. Track expenses and ensure cost-effective allocation of resources. * Customer Engagement: Develop strategies to enhance consumer and customer engagement and loyalty.         Qualifications: * Education:Bachelor’s degree in marketing, Business, or a related field * Experience: Previous work experience as an Associate Brand Manager, Assistant Brand Manager, Marketing Associate or similar role. * Skills: * Analyze category positioning and understand consumer insights * Translate brand elements into plans to support go-to-market strategies * Proven ability to manage marketing campaigns and projects. * Excellent communication and interpersonal skills. * Lead creative development to motivate the target audience to “take action” * Proficiency in data analysis and performance metrics. * Measure and report performance of marketing campaigns, and assess ROI and KPIs * Creative thinking with a strategic mindset. * Strong organizational and time-management skills         We’re excited about you because: * You have 3+ years of work experience in brand marketing * Strategic Thinking: Ability to develop and implement effective brand strategies that align with company goals. * Proficiency in conducting category growth and analyzing consumer trends to inform brand strategy. * Strong creative skills to develop compelling messaging and product campaigns. * Excellent verbal and written communication skills to effectively convey brand messages and collaborate with internal and external stakeholders. * Ability to manage multiple projects simultaneously, ensuring timely and successful execution. * Proficiency in using data to measure and evaluate brand performance and making data-driven decisions. * Possesses a sense of urgency; is self-motivated and detail-minded * An ability to work independently and part of a team * Highly motivated and driven, with strong interpersonal skills * Curious and driven to ask questions for deeper understanding * Love pets! Bonus points if you have a furry best friend.         What We Offer: - Opportunity to lead and shape the future of food quality and safety in a fast-growing, mission-driven company, with annual sales growth of over 60% YOY. - Join a dynamic and supportive work environment with a team of dedicated, high–performing professionals. - Market-competitive compensation. -In addition to your PTO, we offer company wide wellness days and personal days to support your wellbeing -Volunteer days to give back to our community - Comprehensive healthcare coverage and Competitive 401k and RRSP plans with company match. - Great office culture (with lot's of adorable pets!) where your pet interrupting video calls or in-person meeting is a norm! - Discounted food for your furry family friends! Our Values We Raise the Bar | We Dream Big | We Open the Barn Doors | We Graze Lightly | We Are Customer Obsessed| We Are One Team Open Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm's recruitment process should contact karen@openfarmpet.com. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm's recruitment process takes into account their accessibility needs. 

Brand Manager - Open Farm Pet

Who we are: Founded in 2014, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets with a focus on producing premium, healthy food all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment.  We are headquartered in Toronto, Canada with team members based across North America. In 2021, Open Farm raised &amp;gt;$80MM CAD in our latest round of funding, led by leading global growth equity firm General Atlantic, who joined Open Farm’s leadership team and existing minority partner, Encore Consumer Capital, on Open Farm’s long-term growth journey. With annual sales growth exceeding 60 per cent over the last three years, our products can be found in over 6,000 neighbourhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet. Open Farm is a 10-year-old company, with an annual sales growth exceeding 60 per cent over the last three years and found in over 8,000 neighbourhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet. We are looking for a Brand Manager to help support category growth. In this role, youwill analyzeour product positioning across category and leverage consumer insights, to help shape and communicate our mission and product attributes in support of our go-to-market strategies. This role will play a vital part in supporting brand understanding at the point of purchase as well supporting plan development across product categories. You will collaborate with cross-functional teams to bring opportunities to life and ultimately drive growth. Reporting to the Senior Director of Brand Marketing, the ideal candidate is creative, possess a strong strategic mind and has experience implementing targeted marketing campaigns that drive impact and category results. Note: This is a hybrid opportunity. We are accepting applicants within Ontario, Canada. How you’ll make an impact: (If this looks enticing, click “Apply!)&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Strategy: Develop and implement product category strategies and plans to achieve short-term and long-term business goals. Ensure strategies are aligned with overall marketing department and companyobjectives. &lt;/li&gt;&lt;li&gt;Deep Category Understanding:Supportcategory overviews, understanding opportunity, gap to target and competitor activities to inform positioning and strategies. &lt;/li&gt;&lt;li&gt;Brand Development:Support the development and evolution of elements across touchpoints includingmessaging and point-of-sale. Ensure consistency across all brand touchpoints. &lt;/li&gt;&lt;li&gt;Cross-Functional Collaboration: Work closely with other departments (e.g., Sales, Innovation, Creative) to ensure brand initiatives are integrated and executed effectively. &lt;/li&gt;&lt;li&gt;Budget Management:Support development of brand’s marketing budget. Track expenses and ensure cost-effective allocation of resources. &lt;/li&gt;&lt;li&gt;Customer Engagement: Develop strategies to enhance consumer and customer engagement and loyalty. &lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Qualifications:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Education:Bachelor’s degree in marketing, Business, or a related field &lt;/li&gt;&lt;li&gt;Experience: Previous work experience as an Associate Brand Manager, Assistant Brand Manager, Marketing Associate or similar role. &lt;/li&gt;&lt;li&gt;Skills: &lt;/li&gt;&lt;li&gt;Analyze category positioning and understand consumer insights &lt;/li&gt;&lt;li&gt;Translate brand elements into plans to support go-to-market strategies &lt;/li&gt;&lt;li&gt;Proven ability to manage marketing campaigns and projects. &lt;/li&gt;&lt;li&gt;Excellent communication and interpersonal skills. &lt;/li&gt;&lt;li&gt;Lead creative development to motivate the target audience to “take action” &lt;/li&gt;&lt;li&gt;Proficiency in data analysis and performance metrics. &lt;/li&gt;&lt;li&gt;Measure and report performance of marketing campaigns, and assess ROI and KPIs &lt;/li&gt;&lt;li&gt;Creative thinking with a strategic mindset. &lt;/li&gt;&lt;li&gt;Strong organizational and time-management skills &lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;We’re excited about you because:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;You have 3+ years of work experience in brand marketing &lt;/li&gt;&lt;li&gt;Strategic Thinking: Ability to develop and implement effective brand strategies that align with company goals. &lt;/li&gt;&lt;li&gt;Proficiency in conducting category growth and analyzing consumer trends to inform brand strategy. &lt;/li&gt;&lt;li&gt;Strong creative skills to develop compelling messaging and product campaigns. &lt;/li&gt;&lt;li&gt;Excellent verbal and written communication skills to effectively convey brand messages and collaborate with internal and external stakeholders. &lt;/li&gt;&lt;li&gt;Ability to manage multiple projects simultaneously, ensuring timely and successful execution. &lt;/li&gt;&lt;li&gt;Proficiency in using data to measure and evaluate brand performance and making data-driven decisions. &lt;/li&gt;&lt;li&gt;Possesses a sense of urgency; is self-motivated and detail-minded &lt;/li&gt;&lt;li&gt;An ability to work independently and part of a team &lt;/li&gt;&lt;li&gt;Highly motivated and driven, with strong interpersonal skills &lt;/li&gt;&lt;li&gt;Curious and driven to ask questions for deeper understanding &lt;/li&gt;&lt;li&gt;Love pets! Bonus points if you have a furry best friend. &lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;What We Offer: - Opportunity to lead and shape the future of food quality and safety in a fast-growing, mission-driven company, with annual sales growth of over 60% YOY. - Join a dynamic and supportive work environment with a team of dedicated, high–performing professionals. - Market-competitive compensation. -In addition to your PTO, we offer company wide wellness days and personal days to support your wellbeing -Volunteer days to give back to our community - Comprehensive healthcare coverage and Competitive 401k and RRSP plans with company match. - Great office culture (with lot's of adorable pets!) where your pet interrupting video calls or in-person meeting is a norm! - Discounted food for your furry family friends! Our Values We Raise the Bar | We Dream Big | We Open the Barn Doors | We Graze Lightly | We Are Customer Obsessed| We Are One Team Open Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm's recruitment process should contact karen@openfarmpet.com. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm's recruitment process takes into account their accessibility needs. 

Open Farm Pet

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