Large

At Pearson, our purpose is simple: to add life to a lifetime of learning. We believe that every learning opportunity is a chance for a personal breakthrough. That’s why our c.20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn’t just what we do. It’s who we are.

Education

Pearson

You need customer service experience, teamwork skills, basic MS Word and Excel knowledge, strong communication, problem-solving abilities, adaptability, and self-motivation.

You will assist customers through various channels, resolve inquiries and complaints, maintain records, provide product information, collaborate with departments, and ensure customer satisfaction.

Customer Relations

Education & Teaching

Manila

<div>About Pearson: Pearson is a prominent global education and publishing company with a rich history dating back to its founding in 1844. Specializing in educational products and services, Pearson operates in over 70 countries, serving students, educators, and professionals worldwide. The company offers a wide array of educational resources, including textbooks, digital learning tools, online courses, and assessment services. Learn more at pearsonplc.com
About the Position: Our Customer Services team is made up of friendly, hardworking, and customer-focused colleagues. We support Schools and Colleges in the UK and internationally to deliver Pearson Schools Product and Services.
The Customer Service Specialist serves as the primary point of contact for our customers, embodying a &quot;nothing is an issue&quot; attitude that instils great confidence, even if cases cannot be resolved at the first point of contact. They provide comprehensive support throughout the customer's journey, from initial inquiry to billing and returns. This role is always on the lookout for opportunities to recommend make recommendations to streamline processes to enhance the customer experience and promote self-service where applicable. They investigate root causes and raise alerts for customer-facing system or service issues, ensuring that the wider Pearson teams are aware and can quickly resolve or restore services. The Customer Service Specialist supports inquiries from both external and internal customers, including sales teams, warehouse staff, and inventory teams. They work towards achieving KPIs and SLAs, ensuring all customer contacts are processed within agreed time frames all following Pearson Policys and procedures. A true team player, the Customer Service Specialist not only strives to deliver the best customer service but also contributes to the success of the entire team by assisting colleagues whenever possible and sharing valuable information daily.
Key Responsibilities:
Assisting Customers Responding to Inquiries: Address customer questions via phone, email or chat. Providing Product/Service Information: Educate customers about products, services, and policies. Resolving Complaints: Listen to complaints, investigate issues, and resolve them in a professional manner.
Communication Clear and Friendly Interaction: Use polite and clear language to interact with customers. Feedback Collection: Gather customer feedback to help improve products or services. Updating Customers: Keep customers informed about the status of their inquiries or issues.
Problem Solving Diagnosing Issues: Identify the root cause of customer problems and offer appropriate solutions. Escalating Complex Cases: When needed, refer issues to specialized departments or supervisors. Proactive Assistance: Anticipate potential issues and address them before they arise.
Administrative Tasks Maintaining Records: Log customer interactions and transactions in CRM. Processing Orders/Returns: Handle order placements, returns, or refunds as per company policies. Documentation: Ensure all interactions are recorded accurately for reference.
Product Knowledge Staying Informed: Keep up to date with the latest product or service updates, changes, and features. Sharing Expertise: Use knowledge to suggest products or services that meet customer needs.
Building Relationships Customer Retention: Build rapport to encourage customer loyalty and repeat business. Brand Representation: Act as a positive representative of the company to enhance its reputation.
Meeting Goals and Metrics Quality Standards: Adhere to company protocols for customer interaction. Performance Metrics: Meet or exceed goals such as response time, resolution time, and customer satisfaction scores.
Cross-Department Collaboration Liaison Role: Work with other departments (e.g., technical support, sales, logistics) to resolve customer issues. Feedback Sharing: Convey customer concerns to relevant teams for continuous improvement.
Technical Support Troubleshooting: Assist customers with technical problems related to the company&rsquo;s products or services. Guided Solutions: Walk customers through step-by-step solutions over the phone or via digital tools.
The role of a customer service advisor requires strong communication, problem-solving skills, patience, empathy, and a customer-focused mindset.
Experience
A background in Customer Service or the ability to display the required skills to deliver excellent customer service
Experience of working in a team
Basic MS Word and Excel
Excellent communication skills
Experience of dealing with unhappy/unsatisfied customers
Adaptable to sudden changes within the educational system, and being flexible to meet our customer and business needs throughout the year
Problem solving skills
Self-motivated
Location : Pearson Manila 7th Floor, North Tower, Rockwell Business Center, Sheridan corner United Streets, Mandaluyong City &middot;
Work Setup: Office based with an option to move to Hybrid working 3 days per week, giving you the flexibility to work from home and the office on completion of training, probation and demonstrating the ability to manage customer queries independently. office-based calibration plays a crucial role in fostering a strong and connected team. It helps in creating an environment where team members can easily share knowledge and support each other. This face-to-face interaction can enhance communication, build trust, and promote a sense of community within the team.
(Please note hybrid working will only be available once a minimum of 3-month probation has been passed and signed off by a manager.)
Shifts: 7.5 hour shifts, shift patterns to be confirmed Monday to Friday
Who are we looking for? We&rsquo;d like to hear from you if you have a background in Customer Service or the skills to demonstrate you can offer outstanding service to our customers. We&rsquo;re looking for people who will thrive working as part of a team. You&rsquo;ll be comfortable speaking with multiple departments and show the initiative and confidence to work independently when needed. You will be delivering outstanding service to meet our customers&rsquo; changing needs and sometimes under pressure, contact drivers will change daily and we need our team to be adaptable and dynamic to take on and share new information quickly. Our Customer Service Specialists are the point of contact for our customers, answering queries by phone, email and live chat. You&rsquo;ll be the expert who&rsquo;s on hand to support customers with any queries relating to the purchasing and use of Pearson products. We&rsquo;re looking for problem-solvers that won&rsquo;t be daunted when things go wrong, and who will be comfortable and want to resolve complex and urgent queries.
Your Rewards &amp; Benefits
These are just some of the benefits that we offer that you can look forward to:
<ul><li>25 Days annual leave, this increases by 1 day each year up to 30 days with the option to buy and sell up to 5 days per year on top of this.</li>
<li>A fantastic Pension plan, where Pearson double what you contribute.</li>
<li>Volunteering days</li>
<li>Employee wellbeing assistance</li>
</ul>. Yearly pay increase and Bonus
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment &amp; Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital &amp; Technology, Finance, Global Corporate Marketing &amp; Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson&rsquo;s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity &amp; Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: CUSTOMER SERVICE
Organization: Assessment &amp; Qualifications
Schedule: FULL\_TIME
Workplace Type: Hybrid
Req ID: 17752</div>

About Pearson: Pearson is a prominent global education and publishing company with a rich history dating back to its founding in 1844. Specializing in educational products and services, Pearson operates in over 70 countries, serving students, educators, and professionals worldwide. The company offers a wide array of educational resources, including textbooks, digital learning tools, online courses, and assessment services. Learn more at pearsonplc.com
About the Position: Our Customer Services team is made up of friendly, hardworking, and customer-focused colleagues. We support Schools and Colleges in the UK and internationally to deliver Pearson Schools Product and Services.
The Customer Service Specialist serves as the primary point of contact for our customers, embodying a "nothing is an issue" attitude that instils great confidence, even if cases cannot be resolved at the first point of contact. They provide comprehensive support throughout the customer's journey, from initial inquiry to billing and returns. This role is always on the lookout for opportunities to recommend make recommendations to streamline processes to enhance the customer experience and promote self-service where applicable. They investigate root causes and raise alerts for customer-facing system or service issues, ensuring that the wider Pearson teams are aware and can quickly resolve or restore services. The Customer Service Specialist supports inquiries from both external and internal customers, including sales teams, warehouse staff, and inventory teams. They work towards achieving KPIs and SLAs, ensuring all customer contacts are processed within agreed time frames all following Pearson Policys and procedures. A true team player, the Customer Service Specialist not only strives to deliver the best customer service but also contributes to the success of the entire team by assisting colleagues whenever possible and sharing valuable information daily.
Key Responsibilities:
Assisting Customers Responding to Inquiries: Address customer questions via phone, email or chat. Providing Product/Service Information: Educate customers about products, services, and policies. Resolving Complaints: Listen to complaints, investigate issues, and resolve them in a professional manner.
Communication Clear and Friendly Interaction: Use polite and clear language to interact with customers. Feedback Collection: Gather customer feedback to help improve products or services. Updating Customers: Keep customers informed about the status of their inquiries or issues.
Problem Solving Diagnosing Issues: Identify the root cause of customer problems and offer appropriate solutions. Escalating Complex Cases: When needed, refer issues to specialized departments or supervisors. Proactive Assistance: Anticipate potential issues and address them before they arise.
Administrative Tasks Maintaining Records: Log customer interactions and transactions in CRM. Processing Orders/Returns: Handle order placements, returns, or refunds as per company policies. Documentation: Ensure all interactions are recorded accurately for reference.
Product Knowledge Staying Informed: Keep up to date with the latest product or service updates, changes, and features. Sharing Expertise: Use knowledge to suggest products or services that meet customer needs.
Building Relationships Customer Retention: Build rapport to encourage customer loyalty and repeat business. Brand Representation: Act as a positive representative of the company to enhance its reputation.
Meeting Goals and Metrics Quality Standards: Adhere to company protocols for customer interaction. Performance Metrics: Meet or exceed goals such as response time, resolution time, and customer satisfaction scores.
Cross-Department Collaboration Liaison Role: Work with other departments (e.g., technical support, sales, logistics) to resolve customer issues. Feedback Sharing: Convey customer concerns to relevant teams for continuous improvement.
Technical Support Troubleshooting: Assist customers with technical problems related to the company’s products or services. Guided Solutions: Walk customers through step-by-step solutions over the phone or via digital tools.
The role of a customer service advisor requires strong communication, problem-solving skills, patience, empathy, and a customer-focused mindset.
Experience
A background in Customer Service or the ability to display the required skills to deliver excellent customer service
Experience of working in a team
Basic MS Word and Excel
Excellent communication skills
Experience of dealing with unhappy/unsatisfied customers
Adaptable to sudden changes within the educational system, and being flexible to meet our customer and business needs throughout the year
Problem solving skills
Self-motivated
Location : Pearson Manila 7th Floor, North Tower, Rockwell Business Center, Sheridan corner United Streets, Mandaluyong City ·
Work Setup: Office based with an option to move to Hybrid working 3 days per week, giving you the flexibility to work from home and the office on completion of training, probation and demonstrating the ability to manage customer queries independently. office-based calibration plays a crucial role in fostering a strong and connected team. It helps in creating an environment where team members can easily share knowledge and support each other. This face-to-face interaction can enhance communication, build trust, and promote a sense of community within the team.
(Please note hybrid working will only be available once a minimum of 3-month probation has been passed and signed off by a manager.)
Shifts: 7.5 hour shifts, shift patterns to be confirmed Monday to Friday
Who are we looking for? We’d like to hear from you if you have a background in Customer Service or the skills to demonstrate you can offer outstanding service to our customers. We’re looking for people who will thrive working as part of a team. You’ll be comfortable speaking with multiple departments and show the initiative and confidence to work independently when needed. You will be delivering outstanding service to meet our customers’ changing needs and sometimes under pressure, contact drivers will change daily and we need our team to be adaptable and dynamic to take on and share new information quickly. Our Customer Service Specialists are the point of contact for our customers, answering queries by phone, email and live chat. You’ll be the expert who’s on hand to support customers with any queries relating to the purchasing and use of Pearson products. We’re looking for problem-solvers that won’t be daunted when things go wrong, and who will be comfortable and want to resolve complex and urgent queries.
Your Rewards & Benefits
These are just some of the benefits that we offer that you can look forward to:
25 Days annual leave, this increases by 1 day each year up to 30 days with the option to buy and sell up to 5 days per year on top of this.
A fantastic Pension plan, where Pearson double what you contribute.
Volunteering days
Employee wellbeing assistance
. Yearly pay increase and Bonus
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: CUSTOMER SERVICE
Organization: Assessment & Qualifications
Schedule: FULL\_TIME
Workplace Type: Hybrid
Req ID: 17752

Customer Service Analyst - Manila, PH - Pearson

Customer Service Analyst - Manila, PH

You should have GCSEs in English and Maths, good PC and Excel skills, multitasking ability, time management, experience with Oracle and AS400 systems, and knowledge of an Awarding Body.

You will deliver high-quality, accurate work, provide customer support, manage temporary staff during peak times, resolve queries, and ensure timely delivery of services and certificates.

Business, Operations & Strategy

<div>Reporting to a team leader, the purpose of this role is to complete and quality check customer applications for replacement certificates and other queries around historical results and records and subject access requests. This position requires a high level of precision and accuracy. The post holder will also provide second line support to our customer service teams.
Key Accountabilities:
<ul><li>Ensure a high standard of customer service at all times</li>
<li>Delivering high quality and accurate work, with meticulous attention to detail</li>
<li>Liaise with customer and customer service teams by phone, Microsoft Teams and email</li>
<li>Develop and maintain a professional working relationship with internal and external customers</li>
<li>During peak processing periods lead a team of temporary staff in line with Pearson&rsquo;s policies, procedures and values</li>
<li>Deliver processes to meet service level agreements</li>
<li>Effectively escalate and issues to the team leader</li>
<li>Complete quality checks of work produced</li>
<li>Participate in regular team communication to review progress</li>
<li>Carry out other duties as directed by management. This may include working from other local facilities and supporting other teams across the business</li>
</ul>Process Specific:
<ul><li>Accurate and efficient Identification checks for applications</li>
<li>Resolve queries received from customer and first line customer service teams</li>
<li>Support the accurate, complete and timely delivery of replacement certificates to customers</li>
<li>Co-ordinate the production of provisional results confirmation for customers when required</li>
<li>Provide second line support to the customer service teams on a range of queries including system related queries</li>
</ul>Individual Core Competencies:
<ul><li>Provide a customer focused service</li>
<li>Communicate with influence</li>
<li>Work with others to achieve goals</li>
<li>Deliver goals in a changing environment</li>
<li>Take a creative and innovative approach to work</li>
<li>Maximise potential in self and others</li>
</ul>Additional Competencies:
<ul><li>Inspire and foster team commitment, spirit, pride and trust</li>
<li>Facilitate co-operation and motivate team members to accomplish group goals</li>
<li>Make effective and timely decisions</li>
<li>Perceive the impact and implications of decisions</li>
<li>Identify and analyse problems</li>
<li>Make recommendations for alternative solutions</li>
</ul>Education
Essential
<ul><li>Educated to GCSE level minimum of English and Mathematics or equivalent</li>
<li>Good PC and Office suite skills, including intermediate skills in MS Excel</li>
</ul>Desirable
<ul><li>Previous experience working with Oracle systems (IQS) and AS400/iseries</li>
</ul>Previous Experience
Essential
<ul><li>Demonstrate ability to multi-task and involvement in delivery of multiple activities</li>
<li>Experience in managing own time</li>
</ul>Desirable
<ul><li>Previous experience and knowledge of working within and Awarding Body</li>
</ul>What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment &amp; Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital &amp; Technology, Finance, Global Corporate Marketing &amp; Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson&rsquo;s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity &amp; Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: PRODUCTION/OPERATIONS
Organization: Assessment &amp; Qualifications
Schedule: FULL\_TIME
Workplace Type: Remote
Req ID: 17761</div>

Reporting to a team leader, the purpose of this role is to complete and quality check customer applications for replacement certificates and other queries around historical results and records and subject access requests. This position requires a high level of precision and accuracy. The post holder will also provide second line support to our customer service teams.
Key Accountabilities:
Ensure a high standard of customer service at all times
Delivering high quality and accurate work, with meticulous attention to detail
Liaise with customer and customer service teams by phone, Microsoft Teams and email
Develop and maintain a professional working relationship with internal and external customers
During peak processing periods lead a team of temporary staff in line with Pearson’s policies, procedures and values
Deliver processes to meet service level agreements
Effectively escalate and issues to the team leader
Complete quality checks of work produced
Participate in regular team communication to review progress
Carry out other duties as directed by management. This may include working from other local facilities and supporting other teams across the business
Process Specific:
Accurate and efficient Identification checks for applications
Resolve queries received from customer and first line customer service teams
Support the accurate, complete and timely delivery of replacement certificates to customers
Co-ordinate the production of provisional results confirmation for customers when required
Provide second line support to the customer service teams on a range of queries including system related queries
Individual Core Competencies:
Provide a customer focused service
Communicate with influence
Work with others to achieve goals
Deliver goals in a changing environment
Take a creative and innovative approach to work
Maximise potential in self and others
Additional Competencies:
Inspire and foster team commitment, spirit, pride and trust
Facilitate co-operation and motivate team members to accomplish group goals
Make effective and timely decisions
Perceive the impact and implications of decisions
Identify and analyse problems
Make recommendations for alternative solutions
Education
Essential
Educated to GCSE level minimum of English and Mathematics or equivalent
Good PC and Office suite skills, including intermediate skills in MS Excel
Desirable
Previous experience working with Oracle systems (IQS) and AS400/iseries
Previous Experience
Essential
Demonstrate ability to multi-task and involvement in delivery of multiple activities
Experience in managing own time
Desirable
Previous experience and knowledge of working within and Awarding Body
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: PRODUCTION/OPERATIONS
Organization: Assessment & Qualifications
Schedule: FULL\_TIME
Workplace Type: Remote
Req ID: 17761

Data Entry Administrator - Pearson

Data Entry Administrator

You need a high school diploma, customer service experience, training skills, proficiency in Microsoft Office, strong communication, problem-solving, and organization skills, plus attention to detail.

You will develop training materials, conduct training sessions, monitor employee performance, provide feedback, ensure quality service, and update documentation for accuracy and usability.

People, HR & Administration

Bloomington

<div>Under the direction of the Supervisor, Training and Quality, the Quality &amp; Training Coordinator is responsible for Operations training and documentation, coaching employees, monitoring calls/chats/emails for quality, and assisting with the quality of other work performed within Operations. The Coordinator provides feedback to employees performing the work to help ensure that customers receive great customer service.
Responsibilities
Working closely with the Call Center Agents, Supervisors, Leads, Human Resources, and other team members, the Quality and Training Coordinator provides various training and documentation services to satisfy the needs from Call Center staff to provide high quality service. The goals are to increase efficiencies within the call center to meet overall department goals.
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:
The pay rate for this position is $21.00/hour.
This position is not bonus eligible, and information on benefits offered is here.
Training Development and Delivery
Assist in developing and maintaining reference materials for training
Assist in building training objectives and agendas
Conduct online training as directed for new hires or up-training and ongoing refreshers for existing staff
Secret shop OnVUE greeters and proctors
Maintain documentation summarizing training received by each employee
Monitor training success via surveys, escalation analysis, and quality reviews
Work with Supervisor and peers to ensure training responsibilities are met
Performance Feedback
Provide performance feedback (i.e. coaching) to Call Center Agents and Global members via email and meetings.
Identify opportunities for continuous training improvements
Call/Chat/Email/OnVUE/Other Monitoring
Monitor candidate-facing interactions and ensure that all customers are receiving quality service
Ensure agents and Global centers are meeting call center quality goals
Score monitored calls based on company Quality Guidelines
Perform secret shops of OnVUE greeters and proctors; includes being recorded on video, a capture of your government ID, and your testing environment being reviewed
Client Guide, Teams Page, and Process Document Maintenance
Maintain Teams Page content
Update client guides, agent pages, and process documents based on information from Program Managers, Coordinators, or Operations Management to ensure accuracy and consistency
Search for areas of opportunity to develop these pages for ease of use for all users
Education and Experience:
Minimum High School Diploma or Equivalent
Bachelor&rsquo;s Degree preferred or equivalent work experience
Experience training, teaching, or coaching
3+ years customer service experience preferred
Skills, Knowledge, and Abilities:
Excellent oral and written communication skills
Familiar with various training tools and models; understanding of learning styles preferred
Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)
Effective problem-solving skills
Conflict management skills
Strong organization skills
Interpersonal savvy and ability to influence and relate to others
Time management skills
Ability to deal with ambiguity and overcome objections
Quickly and effectively adapt to changes
Must be patient, positive, and professional
Strong customer service skills
Coaching skills preferred
Strong attention to detail
Ability to set and meet goals
Other (license/certification):
Knowledge of Pearson VUE Regulatory and Professional clients is preferred
Working knowledge of Registration Manager, VSS, and Service Direct
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment &amp; Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital &amp; Technology, Finance, Global Corporate Marketing &amp; Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson&rsquo;s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity &amp; Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: CUSTOMER SERVICE
Organization: Assessment &amp; Qualifications
Schedule: FULL\_TIME
Workplace Type: Remote
Req ID: 17717</div>

Under the direction of the Supervisor, Training and Quality, the Quality & Training Coordinator is responsible for Operations training and documentation, coaching employees, monitoring calls/chats/emails for quality, and assisting with the quality of other work performed within Operations. The Coordinator provides feedback to employees performing the work to help ensure that customers receive great customer service.
Responsibilities
Working closely with the Call Center Agents, Supervisors, Leads, Human Resources, and other team members, the Quality and Training Coordinator provides various training and documentation services to satisfy the needs from Call Center staff to provide high quality service. The goals are to increase efficiencies within the call center to meet overall department goals.
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:
The pay rate for this position is $21.00/hour.
This position is not bonus eligible, and information on benefits offered is here.
Training Development and Delivery
Assist in developing and maintaining reference materials for training
Assist in building training objectives and agendas
Conduct online training as directed for new hires or up-training and ongoing refreshers for existing staff
Secret shop OnVUE greeters and proctors
Maintain documentation summarizing training received by each employee
Monitor training success via surveys, escalation analysis, and quality reviews
Work with Supervisor and peers to ensure training responsibilities are met
Performance Feedback
Provide performance feedback (i.e. coaching) to Call Center Agents and Global members via email and meetings.
Identify opportunities for continuous training improvements
Call/Chat/Email/OnVUE/Other Monitoring
Monitor candidate-facing interactions and ensure that all customers are receiving quality service
Ensure agents and Global centers are meeting call center quality goals
Score monitored calls based on company Quality Guidelines
Perform secret shops of OnVUE greeters and proctors; includes being recorded on video, a capture of your government ID, and your testing environment being reviewed
Client Guide, Teams Page, and Process Document Maintenance
Maintain Teams Page content
Update client guides, agent pages, and process documents based on information from Program Managers, Coordinators, or Operations Management to ensure accuracy and consistency
Search for areas of opportunity to develop these pages for ease of use for all users
Education and Experience:
Minimum High School Diploma or Equivalent
Bachelor’s Degree preferred or equivalent work experience
Experience training, teaching, or coaching
3+ years customer service experience preferred
Skills, Knowledge, and Abilities:
Excellent oral and written communication skills
Familiar with various training tools and models; understanding of learning styles preferred
Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)
Effective problem-solving skills
Conflict management skills
Strong organization skills
Interpersonal savvy and ability to influence and relate to others
Time management skills
Ability to deal with ambiguity and overcome objections
Quickly and effectively adapt to changes
Must be patient, positive, and professional
Strong customer service skills
Coaching skills preferred
Strong attention to detail
Ability to set and meet goals
Other (license/certification):
Knowledge of Pearson VUE Regulatory and Professional clients is preferred
Working knowledge of Registration Manager, VSS, and Service Direct
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: CUSTOMER SERVICE
Organization: Assessment & Qualifications
Schedule: FULL\_TIME
Workplace Type: Remote
Req ID: 17717

Quality and Training Coordinator - Pearson

Quality and Training Coordinator

You should have a doctorate in a relevant field, strong analytical skills, psychometric techniques knowledge, software proficiency (SAS, R, etc.), teamwork ability, and multitasking skills.

You will support automated scoring programs, conduct statistical analyses, engage in research, collaborate on findings, and develop procedures while staying informed on educational trends.

Data

Research & Development

As the world's learning company, Pearson helps people make more of their lives through learning. We use our knowledge, passion, and reach to tackle the big problems in education and inspire a love of learning that lasts a lifetime. That is why we need smart people like you. Together, we can transform education and provide boundless opportunities for billions of learners worldwide. The Automated Scoring team develops machine learning-based models that analyze tens of millions of learner exam responses each year. Our technology is unique and meaningful, providing results quickly on student performance on standardized tests. The Associate Research Scientist will join Pearson’s Automated Scoring Team to provide customer-facing support for the administration of Pearson’s automated scoring programs and support the execution of initiatives to innovate and improve the delivery of Pearson's automated scoring technologies. This role will report to and work closely with the Director of Automated Scoring, but it will also support program managers, machine learning engineers, and various internal stakeholders to ensure the quality and reliability of our automated scoring systems. Duties & Responsibilities Listed below are the typical duties and responsibilities expected of an individual for the job title. The items specified below are a guideline of the minimum expectations for the job title; changes will be made on a case-by-case basis for individuals who show potential to take on more opportunities. * Provide customer-facing support and communications for automated scoring programs, addressing queries, and assisting with the administration of these programs. * Support the planning and execution of initiatives aimed at innovating and constantly improving Pearson's automated scoring technologies. * Conduct statistical and psychometric analyses associated with automated and human scoring under the Director of Automated Scoring. * Collaborate with internal teams and external clients to present technical information and research findings. * Engage in original research focusing on automated and human scoring, and present/publish in peer reviewed conferences/journals. * Contribute to the development and documentation of technical and operational procedures. * Stay informed about national and state trends in education and consider this information when conducting analysis work. * Uphold the principles defined by the Standards for Educational and Psychological Testing. Qualifications Qualified individuals will be required to work with dynamic teams driven by project delivery goals. You should possess the drive to learn and continuously improve on work performance. You must also be detail-oriented and eager to work with peers in producing quality output. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Doctoral degree in educational measurement, psychometrics, statistics, or a related field. Candidates who are ABD (All But Dissertation) with a strong background and relevant experience will also be considered. * Strong analytical and problem-solving skills. * Familiarity with and ability to utilize applied psychometric techniques, including classical test theory, item response theory, test equating, scaling, linking, and standard setting. * Experience with software packages and programming languages commonly used in psychometric work (e.g., SAS, R, SPSS, Python, WINSTEPS, IRTPro, PARSCALE, MPLUS). * Curious and always learning habits of mind. * Strong team-oriented approach to work, with excellent interpersonal and communication skills, both oral and written. * Ability to work effectively as a member of a team in a collaborative environment. * Demonstrated ability to manage multiple tasks and projects simultaneously. Experiences That Will Set You Apart * Experience with design, development, and delivery of operational testing programs (summative & formative) * Experience with the design, development, and analysis of automated scoring applications. * Understanding of machine learning or natural language processing techniques and their integration with traditional psychometrics. Working location and travel * This position is remote. * Willingness to travel as necessary. Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows: The minimum full-time salary range is between $85,000 - $92,000. This position is eligible to participate in an annual incentive program, and information on benefits offered is here. What To Expect From Pearson Did you know Pearson is one of the 10 most innovative education companies of 2022? At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson. We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive. Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities. To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. Job: PROFESSIONAL DEVELOPMENT Organization: Assessment & Qualifications Schedule: FULLTIME Workplace Type: Remote Req ID: 17681

As the world's learning company, Pearson helps people make more of their lives through learning. We use our knowledge, passion, and reach to tackle the big problems in education and inspire a love of learning that lasts a lifetime. That is why we need smart people like you. Together, we can transform education and provide boundless opportunities for billions of learners worldwide.The Automated Scoring team develops machine learning-based models that analyze tens of millions of learner exam responses each year. Our technology is unique and meaningful, providing results quickly on student performance on standardized tests. The Associate Research Scientist will join Pearson’s Automated Scoring Team to provide customer-facing support for the administration of Pearson’s automated scoring programs and support the execution of initiatives to innovate and improve the delivery of Pearson's automated scoring technologies. This role will report to and work closely with the Director of Automated Scoring, but it will also support program managers, machine learning engineers, and various internal stakeholders to ensure the quality and reliability of our automated scoring systems.Duties & ResponsibilitiesListed below are the typical duties and responsibilities expected of an individual for the job title. The items specified below are a guideline of the minimum expectations for the job title; changes will be made on a case-by-case basis for individuals who show potential to take on more opportunities. * Provide customer-facing support and communications for automated scoring programs, addressing queries, and assisting with the administration of these programs. * Support the planning and execution of initiatives aimed at innovating and constantly improving Pearson's automated scoring technologies. * Conduct statistical and psychometric analyses associated with automated and human scoring under the Director of Automated Scoring. * Collaborate with internal teams and external clients to present technical information and research findings. * Engage in original research focusing on automated and human scoring, and present/publish in peer reviewed conferences/journals. * Contribute to the development and documentation of technical and operational procedures. * Stay informed about national and state trends in education and consider this information when conducting analysis work. * Uphold the principles defined by the Standards for Educational and Psychological Testing.      QualificationsQualified individuals will be required to work with dynamic teams driven by project delivery goals. You should possess the drive to learn and continuously improve on work performance. You must also be detail-oriented and eager to work with peers in producing quality output. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Doctoral degree in educational measurement, psychometrics, statistics, or a related field. Candidates who are ABD (All But Dissertation) with a strong background and relevant experience will also be considered. * Strong analytical and problem-solving skills. * Familiarity with and ability to utilize applied psychometric techniques, including classical test theory, item response theory, test equating, scaling, linking, and standard setting. * Experience with software packages and programming languages commonly used in psychometric work (e.g., SAS, R, SPSS, Python, WINSTEPS, IRTPro, PARSCALE, MPLUS). * Curious and always learning habits of mind. * Strong team-oriented approach to work, with excellent interpersonal and communication skills, both oral and written. * Ability to work effectively as a member of a team in a collaborative environment. * Demonstrated ability to manage multiple tasks and projects simultaneously.      Experiences That Will Set You Apart * Experience with design, development, and delivery of operational testing programs (summative & formative) * Experience with the design, development, and analysis of automated scoring applications. * Understanding of machine learning or natural language processing techniques and their integration with traditional psychometrics.      Working location and travel * This position is remote. * Willingness to travel as necessary.      Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:The minimum full-time salary range is between $85,000 - $92,000.This position is eligible to participate in an annual incentive program, and information on benefits offered is here.What To Expect From PearsonDid you know Pearson is one of the 10 most innovative education companies of 2022?At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.Job: PROFESSIONAL DEVELOPMENTOrganization: Assessment & QualificationsSchedule: FULLTIMEWorkplace Type: RemoteReq ID: 17681

Associate Research Scientist - Pearson

Germany

United Kingdom

United Arab Emirates

Canada

United States

Portugal

Netherlands

Ireland

Philippines

Italy

Spain

India

France

South Africa

Australia

Switzerland

Associate Research Scientist

You must have teaching experience in GCSE/A Level Psychology, possess a relevant degree, excellent communication skills, and deliver training effectively while meeting deadlines.

You will create, review, and edit educational materials, collaborate with colleagues, attend training meetings, and ensure content meets standards, deadlines, and feedback requirements.

London

<div>Credible Specialist for Psychology
Purpose of this role:
A Credible Specialist supports the customer events, training and/or delivery for our qualifications, and contributes to support materials for centres.
Successful candidates will undertake activities, that support customers, creating or advisingon material during the production of support, teaching and learning and training materials. Suitable individuals may also be invited to undertake additional activities by supporting the writing/editing/reviewing or assessing of the materials.
Key requirements
<ul><li>Provide up-to-date sector or subject specific expertise that feeds into the development of the required materials.</li>
<li>Keep up to date with changes in science education</li>
<li>Have detailed knowledge of the requirements/standards/specifications that encompass the role or area of expertise</li>
<li>Meet deadlines &amp; report back to Pearson within agreed time-frames</li>
<li>Adhere to guidance provided by Pearson.</li>
<li>Work effectively with colleagues</li>
<li>Take part in training activities, associated with the role, as required</li>
</ul>Writing Activities
<ul><li>Write the required materials assigned according to the brief provided</li>
<li>Respond positively to feedback received</li>
<li>Provide content in the required format using the specified format for submission</li>
<li>Make amendments following feedback</li>
</ul>Editing/ Reviewing Activities
<ul><li>Edit/review materials to ensure they are grammatically correct and fit for purpose</li>
<li>Offer constructive feedback clearly and concisely</li>
<li>Review/comment on draft materials on the appropriateness of sector/subject content within the materials in line with the given brief</li>
</ul>Training Activities
<ul><li>Create the materials in line with the brief.</li>
<li>Review materials to ensure they are grammatically correct and fit for purpose</li>
<li>Offer constructive feedback clearly and concisely</li>
<li>Review/comment on draft materials on the appropriateness of sector/subject content within the materials in line with the given brief</li>
<li>Deliver training either face to face / online live / recorded as a video or voice over.</li>
<li>Attendrun throughs and preparation meetings prior to training events.</li>
<li>Attend development / review meetings and contribute to the development of the materials to ensure they are in line with brief</li>
</ul>Please note: Some activities are only available at particular points during, or after, the development of materials. Some activities may not be required for a given development.
Background/Experience/Skills (Essential)
<ul><li>Extensive experience of teaching GCSE and A Level in either Biology, Chemistry, Physics or Psychology and knowledge of the specifications and assessments for those qualifications.</li>
<li>Excellent communication, written, verbal, IT and interpersonal skills</li>
<li>Experience in delivering training to other teaching professionals (this could be in school or externally)</li>
</ul>Background/Experience/Skills (Desirable)
For All Activities
<ul><li>Hold a degree or above with relevant qualifications for the sector/subject area of choice</li>
<li>Qualified teacher</li>
<li>Evidence of continuous Professional Development (CPD) in subject specialism</li>
<li>A clear understanding of the educational landscape and regulatory requirements for qualifications</li>
</ul>Writing Activities
<ul><li>Innovative writers with fresh ideas that create engaging support materials and training events</li>
</ul>Editing / Reviewing Activities
<ul><li>Experience in working with/on teaching and learning materials and/or training materials within the role/specialism.</li>
<li>Experience of advising and supporting others</li>
</ul>Training Activities
<ul><li>Experience of delivering training or CPD to educators and/or professionals.</li>
<li>Experience of delivering online events</li>
</ul>Additional requirements
Any applicant undertaking this role will be expected to:
<ul><li>Have personal IT equipment capable of running Pearson required software</li>
<li>Have a suitable broadband connection, microphone, headphones and a webcam</li>
<li>Have a personal and secure email account</li>
<li>Have a postal address in the United Kingdom or Republic of Ireland, Guernsey, Jersey Isle of Man</li>
<li>Have the right to work in the UK</li>
<li>Declare any conflicts of interest that could impact on the role</li>
<li>Allow sufficient time for completion of duties and tasks as directed by the role.</li>
<li>Undertake any other appropriate duties as required by Pearson in relation to this role</li>
<li>Abide by the terms of conditions as stated in the contract for work</li>
<li>Ensure sufficient time and availability before contracts are accepted</li>
<li>Ensure that Pearson contact is notified of any issues that may delay the submission or completion of material/work.</li>
</ul>Application Information We have a number of opportunities available for teaching professionals to join our growing teams of examiners, moderators and verifiers.
Closing date: 31 December 2024 at midnight</div>

Credible Specialist for Psychology
Purpose of this role:
A Credible Specialist supports the customer events, training and/or delivery for our qualifications, and contributes to support materials for centres.
Successful candidates will undertake activities, that support customers, creating or advisingon material during the production of support, teaching and learning and training materials. Suitable individuals may also be invited to undertake additional activities by supporting the writing/editing/reviewing or assessing of the materials.
Key requirements
Provide up-to-date sector or subject specific expertise that feeds into the development of the required materials.
Keep up to date with changes in science education
Have detailed knowledge of the requirements/standards/specifications that encompass the role or area of expertise
Meet deadlines & report back to Pearson within agreed time-frames
Adhere to guidance provided by Pearson.
Work effectively with colleagues
Take part in training activities, associated with the role, as required
Writing Activities
Write the required materials assigned according to the brief provided
Respond positively to feedback received
Provide content in the required format using the specified format for submission
Make amendments following feedback
Editing/ Reviewing Activities
Edit/review materials to ensure they are grammatically correct and fit for purpose
Offer constructive feedback clearly and concisely
Review/comment on draft materials on the appropriateness of sector/subject content within the materials in line with the given brief
Training Activities
Create the materials in line with the brief.
Review materials to ensure they are grammatically correct and fit for purpose
Offer constructive feedback clearly and concisely
Review/comment on draft materials on the appropriateness of sector/subject content within the materials in line with the given brief
Deliver training either face to face / online live / recorded as a video or voice over.
Attendrun throughs and preparation meetings prior to training events.
Attend development / review meetings and contribute to the development of the materials to ensure they are in line with brief
Please note: Some activities are only available at particular points during, or after, the development of materials. Some activities may not be required for a given development.
Background/Experience/Skills (Essential)
Extensive experience of teaching GCSE and A Level in either Biology, Chemistry, Physics or Psychology and knowledge of the specifications and assessments for those qualifications.
Excellent communication, written, verbal, IT and interpersonal skills
Experience in delivering training to other teaching professionals (this could be in school or externally)
Background/Experience/Skills (Desirable)
For All Activities
Hold a degree or above with relevant qualifications for the sector/subject area of choice
Qualified teacher
Evidence of continuous Professional Development (CPD) in subject specialism
A clear understanding of the educational landscape and regulatory requirements for qualifications
Writing Activities
Innovative writers with fresh ideas that create engaging support materials and training events
Editing / Reviewing Activities
Experience in working with/on teaching and learning materials and/or training materials within the role/specialism.
Experience of advising and supporting others
Training Activities
Experience of delivering training or CPD to educators and/or professionals.
Experience of delivering online events
Additional requirements
Any applicant undertaking this role will be expected to:
Have personal IT equipment capable of running Pearson required software
Have a suitable broadband connection, microphone, headphones and a webcam
Have a personal and secure email account
Have a postal address in the United Kingdom or Republic of Ireland, Guernsey, Jersey Isle of Man
Have the right to work in the UK
Declare any conflicts of interest that could impact on the role
Allow sufficient time for completion of duties and tasks as directed by the role.
Undertake any other appropriate duties as required by Pearson in relation to this role
Abide by the terms of conditions as stated in the contract for work
Ensure sufficient time and availability before contracts are accepted
Ensure that Pearson contact is notified of any issues that may delay the submission or completion of material/work.
Application Information We have a number of opportunities available for teaching professionals to join our growing teams of examiners, moderators and verifiers.
Closing date: 31 December 2024 at midnight

Credible Specialist Psychology GCSE/ A Level - Pearson

<div>
 Credible Specialist for Psychology
 Purpose of this role:
 A Credible Specialist supports the customer events, training and/or delivery for our qualifications, and contributes to support materials for centres.
 Successful candidates will undertake activities, that support customers, creating or advisingon material during the production of support, teaching and learning and training materials. Suitable individuals may also be invited to undertake additional activities by supporting the writing/editing/reviewing or assessing of the materials.
 Key requirements
 <ul>
 <li>Provide up-to-date sector or subject specific expertise that feeds into the development of the required materials.</li>
 <li>Keep up to date with changes in science education</li>
 <li>Have detailed knowledge of the requirements/standards/specifications that encompass the role or area of expertise</li>
 <li>Meet deadlines &amp; report back to Pearson within agreed time-frames</li>
 <li>Adhere to guidance provided by Pearson.</li>
 <li>Work effectively with colleagues</li>
 <li>Take part in training activities, associated with the role, as required</li>
 </ul>
 Writing Activities
 <ul>
 <li>Write the required materials assigned according to the brief provided</li>
 <li>Respond positively to feedback received</li>
 <li>Provide content in the required format using the specified format for submission</li>
 <li>Make amendments following feedback</li>
 </ul>
 Editing/ Reviewing Activities
 <ul>
 <li>Edit/review materials to ensure they are grammatically correct and fit for purpose</li>
 <li>Offer constructive feedback clearly and concisely</li>
 <li>Review/comment on draft materials on the appropriateness of sector/subject content within the materials in line with the given brief</li>
 </ul>
 Training Activities
 <ul>
 <li>Create the materials in line with the brief.</li>
 <li>Review materials to ensure they are grammatically correct and fit for purpose</li>
 <li>Offer constructive feedback clearly and concisely</li>
 <li>Review/comment on draft materials on the appropriateness of sector/subject content within the materials in line with the given brief</li>
 <li>Deliver training either face to face / online live / recorded as a video or voice over.</li>
 <li>Attendrun throughs and preparation meetings prior to training events.</li>
 <li>Attend development / review meetings and contribute to the development of the materials to ensure they are in line with brief</li>
 </ul>
 Please note: Some activities are only available at particular points during, or after, the development of materials. Some activities may not be required for a given development.
 Background/Experience/Skills (Essential)
 <ul>
 <li>Extensive experience of teaching GCSE and A Level in either Biology, Chemistry, Physics or Psychology and knowledge of the specifications and assessments for those qualifications.</li>
 <li>Excellent communication, written, verbal, IT and interpersonal skills</li>
 <li>Experience in delivering training to other teaching professionals (this could be in school or externally)</li>
 </ul>
 Background/Experience/Skills (Desirable)
 For All Activities
 <ul>
 <li>Hold a degree or above with relevant qualifications for the sector/subject area of choice</li>
 <li>Qualified teacher</li>
 <li>Evidence of continuous Professional Development (CPD) in subject specialism</li>
 <li>A clear understanding of the educational landscape and regulatory requirements for qualifications</li>
 </ul>
 Writing Activities
 <ul>
 <li>Innovative writers with fresh ideas that create engaging support materials and training events</li>
 </ul>
 Editing / Reviewing Activities
 <ul>
 <li>Experience in working with/on teaching and learning materials and/or training materials within the role/specialism.</li>
 <li>Experience of advising and supporting others</li>
 </ul>
 Training Activities
 <ul>
 <li>Experience of delivering training or CPD to educators and/or professionals.</li>
 <li>Experience of delivering online events</li>
 </ul>
 Additional requirements
 Any applicant undertaking this role will be expected to:
 <ul>
 <li>Have personal IT equipment capable of running Pearson required software</li>
 <li>Have a suitable broadband connection, microphone, headphones and a webcam</li>
 <li>Have a personal and secure email account</li>
 <li>Have a postal address in the United Kingdom or Republic of Ireland, Guernsey, Jersey Isle of Man</li>
 <li>Have the right to work in the UK</li>
 <li>Declare any conflicts of interest that could impact on the role</li>
 <li>Allow sufficient time for completion of duties and tasks as directed by the role.</li>
 <li>Undertake any other appropriate duties as required by Pearson in relation to this role</li>
 <li>Abide by the terms of conditions as stated in the contract for work</li>
 <li>Ensure sufficient time and availability before contracts are accepted</li>
 <li>Ensure that Pearson contact is notified of any issues that may delay the submission or completion of material/work.</li>
 </ul>
 Application Information We have a number of opportunities available for teaching professionals to join our growing teams of examiners, moderators and verifiers.
 Closing date: 31 December 2024 at midnight
</div>

Pearson

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