FAQs
What is the main purpose of the Data Entry Administrator role?
The main purpose of the Data Entry Administrator role is to complete and quality check customer applications for replacement certificates and handle queries around historical results and records, as well as subject access requests.
What key skills are required for this position?
Attention to detail, accuracy in work, strong communication skills, and the ability to provide excellent customer service are essential for this position.
Will the Data Entry Administrator work with a team?
Yes, the Data Entry Administrator will report to a team leader and may also lead a team of temporary staff during peak processing periods.
What are some of the specific tasks involved in this role?
Specific tasks include conducting identification checks for applications, resolving queries, supporting the delivery of replacement certificates, coordinating provisional results confirmation, and providing second-line support to customer service teams.
What educational qualifications are needed for this role?
A minimum of GCSE level in English and Mathematics or equivalent is required, along with good PC and Office suite skills, including intermediate skills in MS Excel.
Is previous experience required for this position?
Yes, relevant experience is essential, such as demonstrating the ability to multi-task and managing one's own time effectively. Previous experience in an awarding body is desirable but not required.
Is this position full-time or part-time?
The Data Entry Administrator position is a full-time role.
Will the applicant need to work onsite?
The position is remote, but there may be instances where support at other local facilities or teams across the business is required.
Does Pearson promote a diverse and inclusive workplace?
Yes, Pearson values diversity, equity, and inclusion, and strives to create a workplace where all individuals are supported in reaching their full potential.
Can individuals with disabilities request accommodations during the application process?
Yes, individuals with disabilities can request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.