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Data Entry Administrator

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Pearson

8d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Business, Operations & Strategy
  • Manila

AI generated summary

  • You should have GCSEs in English and Maths, good PC and Excel skills, multitasking ability, time management, experience with Oracle and AS400 systems, and knowledge of an Awarding Body.
  • You will deliver high-quality, accurate work, provide customer support, manage temporary staff during peak times, resolve queries, and ensure timely delivery of services and certificates.

Requirements

  • Educated to GCSE level minimum of English and Mathematics or equivalent
  • Good PC and Office suite skills, including intermediate skills in MS Excel
  • Demonstrate ability to multi-task and involvement in delivery of multiple activities
  • Experience in managing own time
  • Previous experience working with Oracle systems (IQS) and AS400/iseries
  • Previous experience and knowledge of working within an Awarding Body

Responsibilities

  • Ensure a high standard of customer service at all times
  • Delivering high quality and accurate work, with meticulous attention to detail
  • Liaise with customer and customer service teams by phone, Microsoft Teams and email
  • Develop and maintain a professional working relationship with internal and external customers
  • During peak processing periods lead a team of temporary staff in line with Pearson’s policies, procedures and values
  • Deliver processes to meet service level agreements
  • Effectively escalate any issues to the team leader
  • Complete quality checks of work produced
  • Participate in regular team communication to review progress
  • Carry out other duties as directed by management. This may include working from other local facilities and supporting other teams across the business
  • Accurate and efficient Identification checks for applications
  • Resolve queries received from customer and first line customer service teams
  • Support the accurate, complete and timely delivery of replacement certificates to customers
  • Co-ordinate the production of provisional results confirmation for customers when required
  • Provide second line support to the customer service teams on a range of queries including system related queries

FAQs

What is the main purpose of the Data Entry Administrator role?

The main purpose of the Data Entry Administrator role is to complete and quality check customer applications for replacement certificates and handle queries around historical results and records, as well as subject access requests.

What key skills are required for this position?

Attention to detail, accuracy in work, strong communication skills, and the ability to provide excellent customer service are essential for this position.

Will the Data Entry Administrator work with a team?

Yes, the Data Entry Administrator will report to a team leader and may also lead a team of temporary staff during peak processing periods.

What are some of the specific tasks involved in this role?

Specific tasks include conducting identification checks for applications, resolving queries, supporting the delivery of replacement certificates, coordinating provisional results confirmation, and providing second-line support to customer service teams.

What educational qualifications are needed for this role?

A minimum of GCSE level in English and Mathematics or equivalent is required, along with good PC and Office suite skills, including intermediate skills in MS Excel.

Is previous experience required for this position?

Yes, relevant experience is essential, such as demonstrating the ability to multi-task and managing one's own time effectively. Previous experience in an awarding body is desirable but not required.

Is this position full-time or part-time?

The Data Entry Administrator position is a full-time role.

Will the applicant need to work onsite?

The position is remote, but there may be instances where support at other local facilities or teams across the business is required.

Does Pearson promote a diverse and inclusive workplace?

Yes, Pearson values diversity, equity, and inclusion, and strives to create a workplace where all individuals are supported in reaching their full potential.

Can individuals with disabilities request accommodations during the application process?

Yes, individuals with disabilities can request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

We add life to a lifetime of learning.

Education
Industry
10,001+
Employees

Mission & Purpose

At Pearson, our purpose is simple: to add life to a lifetime of learning. We believe that every learning opportunity is a chance for a personal breakthrough. That’s why our c.20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn’t just what we do. It’s who we are.