Large

At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. As part of the LVMH family, Sephora’s excellence, innovation, and entrepreneurial spirit have made us the world’s leading beauty retailer growing twice faster than the market. With our 3 000 stores & corners in 36 markets and our 31 websites, we offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora’s own brand, Sephora Collection. 

Beautifying people’s lives is a full-time challenge that our more than 46 000 passionate in-store and Head Office team members tackle every day. At Sephora, you can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart.

Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.   

Retail & Consumer Goods

SEPHORA

You need 1-2 years in retail, strong organization and communication skills, flexible availability, ability to lift 50 lbs, and a high school diploma or equivalent.

You will provide exceptional client service, assist in training, maintain store cleanliness, manage inventory, process shipments, and ensure merchandising standards are met.

Customer Relations

Edmonton

<div>
 Job ID: 254890 Store Name/Number: AB-South Edmonton Commons (0868) Address: 9761 19 Avenue, Edmonton, AB T6N 1N5, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates. ESSENTIAL DUTIES AND RESPONSIBILITIES Client Service 
 <ul>
 <li>Provide friendly, professional and knowledgeable service to clients as needed during store business hours.</li>
 <li>Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.</li>
 </ul> Store Presentation 
 <ul>
 <li>Assist in maintaining standards of cleanliness and organization within the cashier zone.</li>
 <li>Be aware of and assist in maintaining SEPHORA’s merchandising concepts.</li>
 <li>Participate in programs to reduce shortage/loss.</li>
 </ul> Merchandising and Operations 
 <ul>
 <li>Perform shipment receipt and processing in a timely manner.</li>
 <li>Organize and maintain stockroom per company standards.</li>
 <li>Process transfers, damages and testers per company standards.</li>
 <li>Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.</li>
 <li>Ensure safety and tidiness standards are respected and maintained at all times.</li>
 <li>Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.</li>
 <li>Ensure compliance with sampling policies and procedures.</li>
 <li>Participate in inventory control.</li>
 <li>Designated consultants will be cross-trained in cashier functions.</li>
 </ul> EXPECTED SKILLS AND QUALIFICATIONS
 <ul>
 <li>1-2 years of retail/client service industry experience, preferably in a stockroom capacity.</li>
 <li>Possess good computer, arithmetic and organizational skills.</li>
 <li>Ability to multi-task, while being attentive to the needs of clients and the business.</li>
 <li>Effective time management, problem solving and communication skills.</li>
 <li>A High School graduate or equivalent.</li>
 <li>Flexible availability including evenings, weekends and holidays is required.</li>
 </ul> ADDITIONAL INFORMATION Physical Requirements: 
 <ul>
 <li>Work in a fragrance filled environment.</li>
 <li>Lift and carry up to 50 pounds.</li>
 <li>Bend and stretch to stock shelves.</li>
 </ul> COMPANY OVERVIEW Owned by LVMH Moet Hennessy Louis Vuitton, the world's leading luxury goods group, Sephora is highly regarded as a beauty trailblazer, thanks to its unparalleled assortment of prestige products, unbiased service from experts, interactive shopping environment, and innovation Sephora stores - Sephora operates approximately 1,900 stores in 29 countries worldwide, with an expanding base of over 360 stores across North America. Sephora opened its first U.S. store in New York in 1998, its first Canadian store in Toronto in 2004. Sephora's North American headquarters is located in San Francisco, with corporate offices in New York, Montreal and Toronto. Sephora.com - Launched in the U.S. in 1999 and Canada in 2003, the foremost beauty site on the Internet is also Sephora's largest North American store in terms of sales and selection of products and brands.
</div>


 Job ID: 254890 Store Name/Number: AB-South Edmonton Commons (0868) Address: 9761 19 Avenue, Edmonton, AB T6N 1N5, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular  The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.  ESSENTIAL DUTIES AND RESPONSIBILITIES Client Service 
 
  Provide friendly, professional and knowledgeable service to clients as needed during store business hours.
  Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.
  Store Presentation 
 
  Assist in maintaining standards of cleanliness and organization within the cashier zone.
  Be aware of and assist in maintaining SEPHORA’s merchandising concepts.
  Participate in programs to reduce shortage/loss.
  Merchandising and Operations 
 
  Perform shipment receipt and processing in a timely manner.
  Organize and maintain stockroom per company standards.
  Process transfers, damages and testers per company standards.
  Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.
  Ensure safety and tidiness standards are respected and maintained at all times.
  Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
  Ensure compliance with sampling policies and procedures.
  Participate in inventory control.
  Designated consultants will be cross-trained in cashier functions.
  EXPECTED SKILLS AND QUALIFICATIONS
 
  1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
  Possess good computer, arithmetic and organizational skills.
  Ability to multi-task, while being attentive to the needs of clients and the business.
  Effective time management, problem solving and communication skills.
  A High School graduate or equivalent.
  Flexible availability including evenings, weekends and holidays is required.
  ADDITIONAL INFORMATION  Physical Requirements: 
 
  Work in a fragrance filled environment.
  Lift and carry up to 50 pounds.
  Bend and stretch to stock shelves.
  COMPANY OVERVIEW Owned by LVMH Moet Hennessy Louis Vuitton, the world's leading luxury goods group, Sephora is highly regarded as a beauty trailblazer, thanks to its unparalleled assortment of prestige products, unbiased service from experts, interactive shopping environment, and innovation Sephora stores - Sephora operates approximately 1,900 stores in 29 countries worldwide, with an expanding base of over 360 stores across North America. Sephora opened its first U.S. store in New York in 1998, its first Canadian store in Toronto in 2004. Sephora's North American headquarters is located in San Francisco, with corporate offices in New York, Montreal and Toronto. Sephora.com - Launched in the U.S. in 1999 and Canada in 2003, the foremost beauty site on the Internet is also Sephora's largest North American store in terms of sales and selection of products and brands.


Operations Consultant - Full Time - SEPHORA

Sephora

Operations Consultant - Full Time

You need 1-2 years in retail, strong computer and organizational skills, ability to multi-task, effective time management, and flexible availability. Lift 50 lbs; high school diploma required.

You will provide excellent customer service, assist in training, maintain cleanliness and organization, manage inventory, process shipments, and ensure compliance with company standards and policies.

Richmond Hill

<div>
 Job ID: 254799 Store Name/Number: ON-Hillcrest (0856) Address: 9350 Yonge St Suite B021, Richmond Hill, ON L4C 5G2, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates. ESSENTIAL DUTIES AND RESPONSIBILITIES Client Service 
 <ul>
 <li>Provide friendly, professional and knowledgeable service to clients as needed during store business hours.</li>
 <li>Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.</li>
 </ul> Store Presentation 
 <ul>
 <li>Assist in maintaining standards of cleanliness and organization within the cashier zone.</li>
 <li>Be aware of and assist in maintaining SEPHORA’s merchandising concepts.</li>
 <li>Participate in programs to reduce shortage/loss.</li>
 </ul> Merchandising and Operations 
 <ul>
 <li>Perform shipment receipt and processing in a timely manner.</li>
 <li>Organize and maintain stockroom per company standards.</li>
 <li>Process transfers, damages and testers per company standards.</li>
 <li>Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.</li>
 <li>Ensure safety and tidiness standards are respected and maintained at all times.</li>
 <li>Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.</li>
 <li>Ensure compliance with sampling policies and procedures.</li>
 <li>Participate in inventory control.</li>
 <li>Designated consultants will be cross-trained in cashier functions.</li>
 </ul> EXPECTED SKILLS AND QUALIFICATIONS
 <ul>
 <li>1-2 years of retail/client service industry experience, preferably in a stockroom capacity.</li>
 <li>Possess good computer, arithmetic and organizational skills.</li>
 <li>Ability to multi-task, while being attentive to the needs of clients and the business.</li>
 <li>Effective time management, problem solving and communication skills.</li>
 <li>A High School graduate or equivalent.</li>
 <li>Flexible availability including evenings, weekends and holidays is required.</li>
 </ul> ADDITIONAL INFORMATION Physical Requirements: 
 <ul>
 <li>Work in a fragrance filled environment.</li>
 <li>Lift and carry up to 50 pounds.</li>
 <li>Bend and stretch to stock shelves.</li>
 </ul> COMPANY OVERVIEW Owned by LVMH Moet Hennessy Louis Vuitton, the world's leading luxury goods group, Sephora is highly regarded as a beauty trailblazer, thanks to its unparalleled assortment of prestige products, unbiased service from experts, interactive shopping environment, and innovation Sephora stores - Sephora operates approximately 1,900 stores in 29 countries worldwide, with an expanding base of over 360 stores across North America. Sephora opened its first U.S. store in New York in 1998, its first Canadian store in Toronto in 2004. Sephora's North American headquarters is located in San Francisco, with corporate offices in New York, Montreal and Toronto. Sephora.com - Launched in the U.S. in 1999 and Canada in 2003, the foremost beauty site on the Internet is also Sephora's largest North American store in terms of sales and selection of products and brands.
</div>


 Job ID: 254799 Store Name/Number: ON-Hillcrest (0856) Address: 9350 Yonge St Suite B021, Richmond Hill, ON L4C 5G2, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular  The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.  ESSENTIAL DUTIES AND RESPONSIBILITIES Client Service 
 
  Provide friendly, professional and knowledgeable service to clients as needed during store business hours.
  Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.
  Store Presentation 
 
  Assist in maintaining standards of cleanliness and organization within the cashier zone.
  Be aware of and assist in maintaining SEPHORA’s merchandising concepts.
  Participate in programs to reduce shortage/loss.
  Merchandising and Operations 
 
  Perform shipment receipt and processing in a timely manner.
  Organize and maintain stockroom per company standards.
  Process transfers, damages and testers per company standards.
  Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.
  Ensure safety and tidiness standards are respected and maintained at all times.
  Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
  Ensure compliance with sampling policies and procedures.
  Participate in inventory control.
  Designated consultants will be cross-trained in cashier functions.
  EXPECTED SKILLS AND QUALIFICATIONS
 
  1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
  Possess good computer, arithmetic and organizational skills.
  Ability to multi-task, while being attentive to the needs of clients and the business.
  Effective time management, problem solving and communication skills.
  A High School graduate or equivalent.
  Flexible availability including evenings, weekends and holidays is required.
  ADDITIONAL INFORMATION  Physical Requirements: 
 
  Work in a fragrance filled environment.
  Lift and carry up to 50 pounds.
  Bend and stretch to stock shelves.
  COMPANY OVERVIEW Owned by LVMH Moet Hennessy Louis Vuitton, the world's leading luxury goods group, Sephora is highly regarded as a beauty trailblazer, thanks to its unparalleled assortment of prestige products, unbiased service from experts, interactive shopping environment, and innovation Sephora stores - Sephora operates approximately 1,900 stores in 29 countries worldwide, with an expanding base of over 360 stores across North America. Sephora opened its first U.S. store in New York in 1998, its first Canadian store in Toronto in 2004. Sephora's North American headquarters is located in San Francisco, with corporate offices in New York, Montreal and Toronto. Sephora.com - Launched in the U.S. in 1999 and Canada in 2003, the foremost beauty site on the Internet is also Sephora's largest North American store in terms of sales and selection of products and brands.


You need 1-2 years in retail, strong computer and organizational skills, ability to multi-task, effective communication, flexible schedule, and the capacity to lift 50 pounds.

You will provide client service, assist in training, maintain store presentation, manage stockroom operations, ensure compliance with policies, and support inventory control while cross-training in cashier functions.

LaSalle

<div>
 Job ID: 254706 Store Name/Number: QC-Carrefour Angrignon (1514) Address: 7077 Newman Blvd, La Salle, QC H8N 1X1, Canada (CA) Full Time/Part Time: Part Time Position Type: Regular The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates. ESSENTIAL DUTIES AND RESPONSIBILITIES Client Service 
 <ul>
 <li>Provide friendly, professional and knowledgeable service to clients as needed during store business hours.</li>
 <li>Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.</li>
 </ul> Store Presentation 
 <ul>
 <li>Assist in maintaining standards of cleanliness and organization within the cashier zone.</li>
 <li>Be aware of and assist in maintaining SEPHORA’s merchandising concepts.</li>
 <li>Participate in programs to reduce shortage/loss.</li>
 </ul> Merchandising and Operations 
 <ul>
 <li>Perform shipment receipt and processing in a timely manner.</li>
 <li>Organize and maintain stockroom per company standards.</li>
 <li>Process transfers, damages and testers per company standards.</li>
 <li>Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.</li>
 <li>Ensure safety and tidiness standards are respected and maintained at all times.</li>
 <li>Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.</li>
 <li>Ensure compliance with sampling policies and procedures.</li>
 <li>Participate in inventory control.</li>
 <li>Designated consultants will be cross-trained in cashier functions.</li>
 </ul> EXPECTED SKILLS AND QUALIFICATIONS
 <ul>
 <li>1-2 years of retail/client service industry experience, preferably in a stockroom capacity.</li>
 <li>Possess good computer, arithmetic and organizational skills.</li>
 <li>Ability to multi-task, while being attentive to the needs of clients and the business.</li>
 <li>Effective time management, problem solving and communication skills.</li>
 <li>A High School graduate or equivalent.</li>
 <li>Flexible availability including evenings, weekends and holidays is required.</li>
 </ul> ADDITIONAL INFORMATION Physical Requirements: 
 <ul>
 <li>Work in a fragrance filled environment.</li>
 <li>Lift and carry up to 50 pounds.</li>
 <li>Bend and stretch to stock shelves.</li>
 </ul> COMPANY OVERVIEW Owned by LVMH Moet Hennessy Louis Vuitton, the world's leading luxury goods group, Sephora is highly regarded as a beauty trailblazer, thanks to its unparalleled assortment of prestige products, unbiased service from experts, interactive shopping environment, and innovation Sephora stores - Sephora operates approximately 1,900 stores in 29 countries worldwide, with an expanding base of over 360 stores across North America. Sephora opened its first U.S. store in New York in 1998, its first Canadian store in Toronto in 2004. Sephora's North American headquarters is located in San Francisco, with corporate offices in New York, Montreal and Toronto. Sephora.com - Launched in the U.S. in 1999 and Canada in 2003, the foremost beauty site on the Internet is also Sephora's largest North American store in terms of sales and selection of products and brands.
</div>


 Job ID: 254706 Store Name/Number: QC-Carrefour Angrignon (1514) Address: 7077 Newman Blvd, La Salle, QC H8N 1X1, Canada (CA) Full Time/Part Time: Part Time Position Type: Regular  The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.  ESSENTIAL DUTIES AND RESPONSIBILITIES Client Service 
 
  Provide friendly, professional and knowledgeable service to clients as needed during store business hours.
  Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.
  Store Presentation 
 
  Assist in maintaining standards of cleanliness and organization within the cashier zone.
  Be aware of and assist in maintaining SEPHORA’s merchandising concepts.
  Participate in programs to reduce shortage/loss.
  Merchandising and Operations 
 
  Perform shipment receipt and processing in a timely manner.
  Organize and maintain stockroom per company standards.
  Process transfers, damages and testers per company standards.
  Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.
  Ensure safety and tidiness standards are respected and maintained at all times.
  Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
  Ensure compliance with sampling policies and procedures.
  Participate in inventory control.
  Designated consultants will be cross-trained in cashier functions.
  EXPECTED SKILLS AND QUALIFICATIONS
 
  1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
  Possess good computer, arithmetic and organizational skills.
  Ability to multi-task, while being attentive to the needs of clients and the business.
  Effective time management, problem solving and communication skills.
  A High School graduate or equivalent.
  Flexible availability including evenings, weekends and holidays is required.
  ADDITIONAL INFORMATION  Physical Requirements: 
 
  Work in a fragrance filled environment.
  Lift and carry up to 50 pounds.
  Bend and stretch to stock shelves.
  COMPANY OVERVIEW Owned by LVMH Moet Hennessy Louis Vuitton, the world's leading luxury goods group, Sephora is highly regarded as a beauty trailblazer, thanks to its unparalleled assortment of prestige products, unbiased service from experts, interactive shopping environment, and innovation Sephora stores - Sephora operates approximately 1,900 stores in 29 countries worldwide, with an expanding base of over 360 stores across North America. Sephora opened its first U.S. store in New York in 1998, its first Canadian store in Toronto in 2004. Sephora's North American headquarters is located in San Francisco, with corporate offices in New York, Montreal and Toronto. Sephora.com - Launched in the U.S. in 1999 and Canada in 2003, the foremost beauty site on the Internet is also Sephora's largest North American store in terms of sales and selection of products and brands.


Operations Consultant - Part Time - SEPHORA

Operations Consultant - Part Time

You must have leadership experience, a focus on customer satisfaction, sales-driven mindset, knowledge of store operations, strong business acumen, and skills in people management and development.

You will lead and motivate the team, ensure client satisfaction, manage sales targets, analyze KPIs, uphold store standards, coach staff, and drive exceptional customer experiences.

People, HR & Administration

<div>
 Location: Bluewater Shopping Centre, Dartford
 Type of contract: Permanent, Full Time
 
 At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
 We are united by a common goal - to reimagine the future of beauty.
 
 The opportunity:
 
 Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences.
 
 The Customer Experience Manager is responsible for ensuring a positive and addictive experience for clients at Sephora. They will embody the Sephora attitude and set an example for the team, providing support in difficult situations and ensuring client satisfaction. The manager will also focus on coaching and training the team to meet commercial and operational key performance indicators (KPIs) and take on floor leadership responsibilities. They will analyze overall satisfaction using suitable tools and propose action plans to enhance the customer experience. Additionally, the manager will work in partnership with the Services Manager to maximize client satisfaction through the delivery of beauty services.
 
 Responsibilities: 
 
 <ul>
 <li>Embody Sephora Attitude and set an example for the team.</li>
 <li>Provide support to the team in difficult situations to ensure client satisfaction.</li>
 <li>Coach and train the team to meet commercial and operational KPIs.</li>
 <li>Take over floor leadership segments and ensure effective floor management.</li>
 <li>Energize and motivate the team through effective floor management to provide an addictive experience for clients.</li>
 <li>Support the floor manager as an active co-lead.</li>
 <li>Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li>
 <li>Inspire the team to use digital tools for delivering customized service.</li>
 <li>Work with the Services Manager to maximize client satisfaction through beauty services.</li>
 <li>Build a strong relationship with Brand Supervisors and follow up on Brand Beauty Consultants (BCs).</li>
 <li>Lead Category Managers to create a positive and energetic shopping experience to achieve commercial KPIs.</li>
 <li>Support the Store Director in analyzing results and proposing action plans to enhance client experience and drive related KPIs.</li>
 <li>Maintain and enforce quality customer service and resolve customer service complaints.</li>
 <li>Reinforce sales policies and techniques established at Sephora University with the team.</li>
 <li>Balance and drive sales targets among selective, exclusive, and Sephora Collection products.</li>
 <li>Analyze sales results and propose action plans to achieve set targets.</li>
 <li>Share achievements by hour with colleagues and actively animate the floor.</li>
 <li>Create internal competitions to motivate the team and boost achievements.</li>
 <li>Apply policies and procedures regarding products, shelving plans, testers, prices, and merchandising.</li>
 <li>Contribute to maintaining an excellent store image through cleanliness and product restocking.</li>
 <li>Encourage the team to apply established policies and procedures regarding store operations.</li>
 <li>Monitor stock availability and report low stock to the Operations Manager.</li>
 <li>Work with the Operations Manager to ensure VM (visual merchandising), merchandising, and quality standards are met.</li>
 <li>Validate podium orders proposed by the Operations Manager and monitor daily performance.</li>
 <li>Align with Category Departments on shelving plans, novelties, brand relocations, and grid changes.</li>
 <li>Provide support to the Store Director with knowledge of market conditions, competition, and client needs.</li>
 <li>Analyze relevant KPIs and propose action plans for improvement.</li>
 <li>Develop short- and long-term strategies to drive sales.</li>
 <li>Manage business KPIs and team selling behavior.</li>
 <li>Provide product recommendations and feedback to the head office and category managers.</li>
 <li>Plan and oversee in-store promotional events or displays.</li>
 <li>Perform market visits and analyses to understand local market trends and opportunities.</li>
 <li>Contribute to business reports as required.</li>
 <li>Motivate and develop Category Managers and store team through daily coaching and observations.</li>
 <li>Communicate business strategy, vision, and relevant information to the team.</li>
 <li>Identify and develop talent and secure succession plans.</li>
 <li>Ensure training attendance and follow-up with team members.</li>
 <li>Ensure team members use the E-learning tool and monitor training frequency.</li>
 <li>Perform monthly assessments to ensure an addictive beauty experience.</li>
 <li>Facilitate monthly meetings with Category Managers to analyze and discuss performance.</li>
 </ul>
 
 Skills:
 
 <ul>
 <li> Leadership and Team Management: Experience in demonstrating leadership skills and the ability to effectively manage a team. Should be able to set an example for the team, provide support in difficult situations, and motivate and develop the team members through coaching and training.</li>
 <li> Customer Satisfaction and Experience: Previous experience having a strong focus on ensuring customer satisfaction and enhancing the customer experience. Able to analyze overall satisfaction using suitable tools, propose action plans to improve customer experience, and inspire the team to use digital tools to deliver a customized service.</li>
 <li> Sales and Commercial KPIs: Experience in driving sales and achieving commercial Key Performance Indicators (KPIs). Able to lead Category Managers to create a positive shopping experience, reinforce sales policies and techniques, and analyze sales results to propose action plans.</li>
 <li> Operations and Store Standards: Knowledge and experience in store operations and maintaining high-quality standards. They should be familiar with policies and procedures related to products, merchandising, cleanliness, and stock availability. Should also work with the Operations Manager to ensure visual merchandising and quality standards are met.</li>
 <li> Business Acumen: Possess strong business acumen and market knowledge. Able to analyze relevant KPIs, propose strategies to drive sales, and provide insights on market conditions, competition, and client needs. Should also be proactive in providing product recommendations and feedback to the head office.</li>
 <li> People Management and Development: Ability to motivate and develop their team members. Able to effectively communicate the business strategy, provide coaching and feedback, and identify and develop talent within the team. They should also oversee performance assessments, facilitate team meetings, and manage leave requests.</li>
 </ul>
 
 While at Sephora, you’ll enjoy...
 <ul>
 <li> The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.</li>
 <li> The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.</li>
 <li> The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.</li>
 </ul>
 You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.
 Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
</div>


 Location: Bluewater Shopping Centre, Dartford
  Type of contract: Permanent, Full Time
 
  At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
 We are united by a common goal - to reimagine the future of beauty.
 
  The opportunity:
 
  Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences.
 
  The Customer Experience Manager is responsible for ensuring a positive and addictive experience for clients at Sephora. They will embody the Sephora attitude and set an example for the team, providing support in difficult situations and ensuring client satisfaction. The manager will also focus on coaching and training the team to meet commercial and operational key performance indicators (KPIs) and take on floor leadership responsibilities. They will analyze overall satisfaction using suitable tools and propose action plans to enhance the customer experience. Additionally, the manager will work in partnership with the Services Manager to maximize client satisfaction through the delivery of beauty services.
 
  Responsibilities:
 
 
  Embody Sephora Attitude and set an example for the team.
  Provide support to the team in difficult situations to ensure client satisfaction.
  Coach and train the team to meet commercial and operational KPIs.
  Take over floor leadership segments and ensure effective floor management.
  Energize and motivate the team through effective floor management to provide an addictive experience for clients.
  Support the floor manager as an active co-lead.
  Use suitable tools for analyzing overall satisfaction and propose action plans to enhance the customer experience.
  Inspire the team to use digital tools for delivering customized service.
  Work with the Services Manager to maximize client satisfaction through beauty services.
  Build a strong relationship with Brand Supervisors and follow up on Brand Beauty Consultants (BCs).
  Lead Category Managers to create a positive and energetic shopping experience to achieve commercial KPIs.
  Support the Store Director in analyzing results and proposing action plans to enhance client experience and drive related KPIs.
  Maintain and enforce quality customer service and resolve customer service complaints.
  Reinforce sales policies and techniques established at Sephora University with the team.
  Balance and drive sales targets among selective, exclusive, and Sephora Collection products.
  Analyze sales results and propose action plans to achieve set targets.
  Share achievements by hour with colleagues and actively animate the floor.
  Create internal competitions to motivate the team and boost achievements.
  Apply policies and procedures regarding products, shelving plans, testers, prices, and merchandising.
  Contribute to maintaining an excellent store image through cleanliness and product restocking.
  Encourage the team to apply established policies and procedures regarding store operations.
  Monitor stock availability and report low stock to the Operations Manager.
  Work with the Operations Manager to ensure VM (visual merchandising), merchandising, and quality standards are met.
  Validate podium orders proposed by the Operations Manager and monitor daily performance.
  Align with Category Departments on shelving plans, novelties, brand relocations, and grid changes.
  Provide support to the Store Director with knowledge of market conditions, competition, and client needs.
  Analyze relevant KPIs and propose action plans for improvement.
  Develop short- and long-term strategies to drive sales.
  Manage business KPIs and team selling behavior.
  Provide product recommendations and feedback to the head office and category managers.
  Plan and oversee in-store promotional events or displays.
  Perform market visits and analyses to understand local market trends and opportunities.
  Contribute to business reports as required.
  Motivate and develop Category Managers and store team through daily coaching and observations.
  Communicate business strategy, vision, and relevant information to the team.
  Identify and develop talent and secure succession plans.
  Ensure training attendance and follow-up with team members.
  Ensure team members use the E-learning tool and monitor training frequency.
  Perform monthly assessments to ensure an addictive beauty experience.
  Facilitate monthly meetings with Category Managers to analyze and discuss performance.
 
 
  Skills:
 
 
   Leadership and Team Management: Experience in demonstrating leadership skills and the ability to effectively manage a team. Should be able to set an example for the team, provide support in difficult situations, and motivate and develop the team members through coaching and training.
   Customer Satisfaction and Experience: Previous experience having a strong focus on ensuring customer satisfaction and enhancing the customer experience. Able to analyze overall satisfaction using suitable tools, propose action plans to improve customer experience, and inspire the team to use digital tools to deliver a customized service.
   Sales and Commercial KPIs: Experience in driving sales and achieving commercial Key Performance Indicators (KPIs). Able to lead Category Managers to create a positive shopping experience, reinforce sales policies and techniques, and analyze sales results to propose action plans.
   Operations and Store Standards: Knowledge and experience in store operations and maintaining high-quality standards. They should be familiar with policies and procedures related to products, merchandising, cleanliness, and stock availability. Should also work with the Operations Manager to ensure visual merchandising and quality standards are met.
   Business Acumen: Possess strong business acumen and market knowledge. Able to analyze relevant KPIs, propose strategies to drive sales, and provide insights on market conditions, competition, and client needs. Should also be proactive in providing product recommendations and feedback to the head office.
   People Management and Development: Ability to motivate and develop their team members. Able to effectively communicate the business strategy, provide coaching and feedback, and identify and develop talent within the team. They should also oversee performance assessments, facilitate team meetings, and manage leave requests.
 
 
  While at Sephora, you’ll enjoy...
 
   The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
   The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
   The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.
 
 You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.
 Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.


Customer Experience Manager - Bluewater, Dartford - SEPHORA

Customer Experience Manager - Bluewater, Dartford

You should have retail or beauty experience, strong product knowledge, excellent communication and customer service skills, and a passion for beauty, along with flexibility and hygiene understanding.

You will demonstrate skincare and makeup techniques, assist customers with personalized consultations, maintain product knowledge, ensure visual merchandising, drive sales, and collaborate with the team.

Sales & Business Development

Hospitality & Retail

<div>
 Location Name: Bluewater Shopping Centre, Dartford
 Type of contract: Permanent, Full Time (40h)
 
 At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
 We are united by a common goal - to reimagine the future of beauty.
 
 The opportunity:
 Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences.
 As a Beauty Advisor, Services at Sephora UK, you will play a vital role in providing exceptional makeup and skincare services to our valued clients. Your extensive knowledge of beauty products, trends, and techniques, combined with your passion for customer service, will ensure an unforgettable shopping experience for every client. You will be responsible for offering personalized consultations, recommending suitable products, and demonstrating application techniques to enhance the client's beauty regimen. Your expertise and enthusiasm will contribute to the success of our new beauty retailer in the UK.
 
 Responsibilities:
 
 <ul>
 <li> Services Skills: Demonstrate expertise in skincare and makeup application techniques, including but not limited to foundation matching, contouring, and eye makeup. Conduct product demonstrations and offer in-depth product knowledge to educate clients about features, benefits, and usage instructions.</li>
 <li> Customer Assistance: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Provide personalized beauty consultations to clients, taking into consideration individual skin type, tone, needs, and desired look. Assist customers with product selection and provide detailed information on application techniques. Actively seek feedback from clients to improve service quality and contribute to continuous improvement initiatives.</li>
 <li> Product Knowledge: Stay up-to-date with the latest beauty trends, techniques, and products available at Sephora knowledge to offer informed recommendations. Have an in-depth understanding of the features and benefits of different makeup and skincare brands, including Sephora's private label offerings. Continuously expand your knowledge of new beauty launches, ingredients, and industry innovations to provide accurate and valuable information to customers.</li>
 <li> Visual Merchandising: Maintain a clean and organized workstation, ensuring all products and tools are sanitized and readily available. Ensure shelves are stocked with an appropriate quantity of products at all times. Monitor product expiration dates and remove expired or damaged items. Participate in visual merchandising activities, including product displays and promotions.</li>
 <li> Sales and Goals: Proactively engage customers to drive sales and meet store sales targets. Recommend additional products, upsell complementary items, and promote Sephora's loyalty program. Actively participate in promotional activities and events to maximize sales opportunities. Upsell and cross-sell products to maximize sales opportunities and contribute to the overall success of the store.</li>
 <li> Brand Representation: Embody the Sephora brand values and maintain a professional appearance at all times. Ensure the store's visual merchandising standards are upheld, including cleanliness and organization of beauty counters and displays. Act as a brand ambassador by actively promoting Sephora's values and offerings.</li>
 <li> Team Collaboration: Collaborate with the store team, including other beauty advisors and managers, to create a positive and inclusive work environment. Share knowledge and best practices with colleagues to enhance overall customer service and sales performance. Actively participate in team meetings, trainings, and workshops.</li>
 </ul>
 <ul>
 <li> Operations: Assist at the cash desk when asked to, ensuring a positive customer experience. Transition seamlessly to the stockroom to support in deliveries and maintain efficient replenishment processes. Your role is pivotal in ensuring the overall operational success of our store. Support other beauty sections in the store, when asked to.</li>
 <li> New Store Opening Procedures: Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom.</li>
 </ul>
 
 Skills: 
 
 <ul>
 <li>Previous experience in a similar role, preferably in a retail environment or beauty industry.</li>
 <li>In-depth knowledge of skincare and makeup products, brands, and application techniques.</li>
 <li>Strong communication and interpersonal skills to engage with clients effectively and build relationships.</li>
 <li>Excellent customer service skills with a focus on exceeding client expectations.</li>
 <li>Passion for the beauty industry, staying updated with the latest trends and product launches.</li>
 <li>Ability to work in a fast-paced environment, multitask, and prioritize client needs.</li>
 <li>Proactive and self-motivated with a strong sense of initiative and problem-solving skills.</li>
 <li>Understanding of hygiene and sanitation practices in relation to beauty products and tools.</li>
 <li>Qualifications in beauty therapy or relevant certifications are a plus.</li>
 <li>Ability to work flexible hours, including evenings, weekends, and holidays, as required.</li>
 </ul>
 
 While at Sephora, you’ll enjoy...
 <ul>
 <li> The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.</li>
 <li> The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.</li>
 <li> The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.</li>
 </ul>
 You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.
 Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
</div>


 Location Name: Bluewater Shopping Centre, Dartford
  Type of contract: Permanent, Full Time (40h)
 
  At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
 We are united by a common goal - to reimagine the future of beauty.
 
  The opportunity:
  Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences.
  As a Beauty Advisor, Services at Sephora UK, you will play a vital role in providing exceptional makeup and skincare services to our valued clients. Your extensive knowledge of beauty products, trends, and techniques, combined with your passion for customer service, will ensure an unforgettable shopping experience for every client. You will be responsible for offering personalized consultations, recommending suitable products, and demonstrating application techniques to enhance the client's beauty regimen. Your expertise and enthusiasm will contribute to the success of our new beauty retailer in the UK.
 
  Responsibilities:
 
 
   Services Skills: Demonstrate expertise in skincare and makeup application techniques, including but not limited to foundation matching, contouring, and eye makeup. Conduct product demonstrations and offer in-depth product knowledge to educate clients about features, benefits, and usage instructions.
   Customer Assistance: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Provide personalized beauty consultations to clients, taking into consideration individual skin type, tone, needs, and desired look. Assist customers with product selection and provide detailed information on application techniques. Actively seek feedback from clients to improve service quality and contribute to continuous improvement initiatives.
   Product Knowledge: Stay up-to-date with the latest beauty trends, techniques, and products available at Sephora knowledge to offer informed recommendations. Have an in-depth understanding of the features and benefits of different makeup and skincare brands, including Sephora's private label offerings. Continuously expand your knowledge of new beauty launches, ingredients, and industry innovations to provide accurate and valuable information to customers.
   Visual Merchandising: Maintain a clean and organized workstation, ensuring all products and tools are sanitized and readily available. Ensure shelves are stocked with an appropriate quantity of products at all times. Monitor product expiration dates and remove expired or damaged items. Participate in visual merchandising activities, including product displays and promotions.
   Sales and Goals: Proactively engage customers to drive sales and meet store sales targets. Recommend additional products, upsell complementary items, and promote Sephora's loyalty program. Actively participate in promotional activities and events to maximize sales opportunities. Upsell and cross-sell products to maximize sales opportunities and contribute to the overall success of the store.
   Brand Representation: Embody the Sephora brand values and maintain a professional appearance at all times. Ensure the store's visual merchandising standards are upheld, including cleanliness and organization of beauty counters and displays. Act as a brand ambassador by actively promoting Sephora's values and offerings.
   Team Collaboration: Collaborate with the store team, including other beauty advisors and managers, to create a positive and inclusive work environment. Share knowledge and best practices with colleagues to enhance overall customer service and sales performance. Actively participate in team meetings, trainings, and workshops.
 
 
   Operations: Assist at the cash desk when asked to, ensuring a positive customer experience. Transition seamlessly to the stockroom to support in deliveries and maintain efficient replenishment processes. Your role is pivotal in ensuring the overall operational success of our store. Support other beauty sections in the store, when asked to.
   New Store Opening Procedures: Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom.
 
 
  Skills:
 
 
  Previous experience in a similar role, preferably in a retail environment or beauty industry.
  In-depth knowledge of skincare and makeup products, brands, and application techniques.
  Strong communication and interpersonal skills to engage with clients effectively and build relationships.
  Excellent customer service skills with a focus on exceeding client expectations.
  Passion for the beauty industry, staying updated with the latest trends and product launches.
  Ability to work in a fast-paced environment, multitask, and prioritize client needs.
  Proactive and self-motivated with a strong sense of initiative and problem-solving skills.
  Understanding of hygiene and sanitation practices in relation to beauty products and tools.
  Qualifications in beauty therapy or relevant certifications are a plus.
  Ability to work flexible hours, including evenings, weekends, and holidays, as required.
 
 
  While at Sephora, you’ll enjoy...
 
   The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
   The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
   The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.
 
 You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.
 Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.


SEPHORA

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