Health Insurance

Dental Insurance

Mental Health Care

Large

We’re a London-based supplier of gas and 100% renewable electricity to homes around Great Britain, and we believe in honesty, transparency, and enabling our customers to make the move towards net zero.

We’re the only energy supplier that empowers customers by allowing them to vote on how we source their renewable electricity.

We're proud to say that we were one of the very first companies to sign up to the Energy Switch Guarantee, we offer the Warm Home Discount and we’re part of the Vulnerability Commitment. We're doing our best to help lead change in the energy industry for the better.

We’re working on new solutions like solar and EV and looking to future innovations that will be essential for a greener future.

We’re a diverse, ambitious and supportive workforce that gets things done. If this sounds right up your street, then take a look at our current openings at https://apply.workable.com/so-energy/

Energy

So Energy

We’re So Energy and since 2015, we’ve been supplying great value 100% renewable electricity and gas to homes in the UK.

You must have experience in customer experience strategy, team leadership, journey mapping, insights analysis, cross-functional collaboration, and emerging technologies, fostering a customer-first culture.

You will develop and implement customer experience strategies, analyze data, mentor teams, drive continuous improvement, and collaborate across functions to enhance customer satisfaction and retention.

Customer Relations

Marketing

London

UK, Hybrid ⭐️ Our Perks Values-driven culture – we’re really proud of our culture. Drive Your Own Experience * Personalised Learning and Development Budget * Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can * Technology – Your choice of Mac or Windows ✨ Empowering you to be your most authentic self * 25 Holiday Days + your local bank holidays * 1 Birthday day – it only happens once a year! * 3 So Giving Days - spend these days giving back to your chosen cause * Religious Celebrations Leave * Mental Healthcare – Sessions with Unmind * Enhanced Family Leave So Energy Who we are So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability. We Want To Do The Best We Can For Our Customers, Each Other, And Our Planet, So We’ve Created a Workplace That's Encouraging, Supportive, And Offers The Opportunity For Growth. As a Company, We Live By Six Core Values That Guide Everything We Do * Clear * Honest * Ambitious * Inquisitive * Caring * Sustainable The Role Head Of Customer Experience At SO ENERGY The Head of Customer Experience is responsible for developing and overseeing the strategy to ensure a seamless, high-quality customer experience across all touchpoints. This leader will drive customer-centric initiatives, improve satisfaction, retention, and loyalty, and collaborate with cross-functional teams to embed customer experience into the company’s culture. Reporting into our Customer Operations Director Customer Experience Strategy What you’ll be getting up to: * Be passionate and clear, building a plan, with clear indications of success on what our core USP for customer experience is for So Energy * Implement a comprehensive customer experience strategy that aligns with the company’s overall business goals. * Innovate and accelerate our customer experience goals, KPIs, and success metrics to measure performance and outcomes. * Leverage data analytics and customer feedback to continuously improve the customer journey and reduce pain points. Leadership & Team Management * Guide and mentor the customer-facing teams, including customer operations, sales and marketing and product. * Build cross-functional collaboration with stakeholders to ensure a unified and consistent end-to-end customer experience. * Foster a customer-first culture throughout the organization by encouraging empathy and innovation in serving customers. Customer Journey Mapping & Optimization * Accountable for all customer journeys across all channels, online, offline, inbound contact and proactive communications. * Identify improvements and recommendations throughout the customer lifecycle to delight and improve customer retention. * Implement continuous improvement processes and customer feedback mechanisms to proactively address gaps in the customer experience. * Champion customer journey mapping and lead efforts to improve onboarding, retention, and overall satisfaction. * Identifying areas for improvement in customer self-serve, resolution and knowledge management. * Work with the resourcing department to ensure data-driven insight to maximize customer experience throughout their journey, optimizing items such as skills, agent availability and channel switching. Customer Insights & Feedback Management * Design and develop ambitious programs for capturing and analysing customer insights through surveys, NPS, Customer Effort Scores, customer satisfaction (CSAT), and other short-term and long-term feedback tools. * Develop a framework for acting on customer feedback, ensuring that customer pain points are resolved efficiently and systematically. * Be a customer advocate, foster a culture of continuous improvement, where experience is owned and developed across every line, not just top-level down * Create closed-loop feedback processes that communicate resolutions to customers and share insights across teams. * Oversee analysis of complaints and pain points, which deliver actionable improvements to improve the experience for our customers Cross-Functional Collaboration * Work closely with the product and technology teams to ensure that customer experience is prioritized in product development and design. * Collaborate with marketing and sales teams to ensure brand messaging, campaigns, and promotions resonate with customers’ expectations. * Align billing and metering teams with customer care to streamline issue resolution, minimizing friction points. * Work with our QA teams to ensure assessment framework and criteria are customer-centric Innovation & Technology * Stay informed of emerging trends and best practices in customer experience management and technology (e.g., AI, chatbots, CRM platforms). * Develop knowledge management insight to support our customers, and agents in getting access to the right solutions as quickly as possible * Be a key stakeholder in, and support Product & Technology teams in the implementation of cutting-edge technologies to enhance the customer experience, such as personalization, self-service tools, and data-driven insights. This Role Will Be a Great Fit If * Proven experience in developing and implementing customer experience strategies that align with business goals. * Strong leadership and team management experience, with a focus on mentoring and guiding customer-facing teams across operations, sales, marketing, and product. * Extensive experience in customer journey mapping and optimization, identifying improvements across multiple channels (online, offline, inbound, proactive communications). * Demonstrated ability to leverage customer insights and feedback through NPS, CSAT, and similar tools to enhance customer satisfaction. * Strong cross-functional collaboration skills, working closely with product, technology, marketing, sales, and other teams to streamline and improve customer experience. * Experience in designing and implementing data-driven continuous improvement processes and feedback mechanisms to proactively resolve customer pain points. * Hands-on experience with emerging trends and technologies in customer experience (e.g., AI, chatbots, CRM platforms) and their application in driving innovation and improving the customer journey. * Ability to foster a customer-first culture by promoting empathy and innovation throughout the organization. Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. So, if this role excites you, don’t let our role description hold you back, get applying! Want to tailor your application? Hiring Process * Talent Interview - Jason Tunney, Head of Talent * Second stage interview (technical Interview) - Customer Operations Director & Product Lead * Final Stage (Culture Interview) - People Director, Head of Customer Care & Head of Billing & Settlements Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed. Our Values We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it. Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers Caring - We care about the work we are doing, our customers and our colleagues Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us. Diversity, Equity, Inclusion & Belonging At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.

UK, Hybrid⭐️ Our PerksValues-driven culture – we’re really proud of our culture.Drive Your Own Experience * Personalised Learning and Development Budget * Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can * Technology – Your choice of Mac or Windows      ✨ Empowering you to be your most authentic self * 25 Holiday Days + your local bank holidays * 1 Birthday day – it only happens once a year! * 3 So Giving Days - spend these days giving back to your chosen cause * Religious Celebrations Leave * Mental Healthcare – Sessions with Unmind * Enhanced Family Leave      So EnergyWho we areSo Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.We Want To Do The Best We Can For Our Customers, Each Other, And Our Planet, So We’ve Created a Workplace That's Encouraging, Supportive, And Offers The Opportunity For Growth. As a Company, We Live By Six Core Values That Guide Everything We Do * Clear * Honest * Ambitious * Inquisitive * Caring * Sustainable      The RoleHead Of Customer Experience At SO ENERGYThe Head of Customer Experience is responsible for developing and overseeing the strategy to ensure a seamless, high-quality customer experience across all touchpoints. This leader will drive customer-centric initiatives, improve satisfaction, retention, and loyalty, and collaborate with cross-functional teams to embed customer experience into the company’s culture.Reporting into our Customer Operations DirectorCustomer Experience StrategyWhat you’ll be getting up to: * Be passionate and clear, building a plan, with clear indications of success on what our core USP for customer experience is for So Energy * Implement a comprehensive customer experience strategy that aligns with the company’s overall business goals. * Innovate and accelerate our customer experience goals, KPIs, and success metrics to measure performance and outcomes. * Leverage data analytics and customer feedback to continuously improve the customer journey and reduce pain points.      Leadership & Team Management * Guide and mentor the customer-facing teams, including customer operations, sales and marketing and product. * Build cross-functional collaboration with stakeholders to ensure a unified and consistent end-to-end customer experience. * Foster a customer-first culture throughout the organization by encouraging empathy and innovation in serving customers.      Customer Journey Mapping & Optimization * Accountable for all customer journeys across all channels, online, offline, inbound contact and proactive communications. * Identify improvements and recommendations throughout the customer lifecycle to delight and improve customer retention. * Implement continuous improvement processes and customer feedback mechanisms to proactively address gaps in the customer experience. * Champion customer journey mapping and lead efforts to improve onboarding, retention, and overall satisfaction. * Identifying areas for improvement in customer self-serve, resolution and knowledge management. * Work with the resourcing department to ensure data-driven insight to maximize customer experience throughout their journey, optimizing items such as skills, agent availability and channel switching.      Customer Insights & Feedback Management * Design and develop ambitious programs for capturing and analysing customer insights through surveys, NPS, Customer Effort Scores, customer satisfaction (CSAT), and other short-term and long-term feedback tools. * Develop a framework for acting on customer feedback, ensuring that customer pain points are resolved efficiently and systematically. * Be a customer advocate, foster a culture of continuous improvement, where experience is owned and developed across every line, not just top-level down * Create closed-loop feedback processes that communicate resolutions to customers and share insights across teams. * Oversee analysis of complaints and pain points, which deliver actionable improvements to improve the experience for our customers      Cross-Functional Collaboration * Work closely with the product and technology teams to ensure that customer experience is prioritized in product development and design. * Collaborate with marketing and sales teams to ensure brand messaging, campaigns, and promotions resonate with customers’ expectations. * Align billing and metering teams with customer care to streamline issue resolution, minimizing friction points. * Work with our QA teams to ensure assessment framework and criteria are customer-centric      Innovation & Technology * Stay informed of emerging trends and best practices in customer experience management and technology (e.g., AI, chatbots, CRM platforms). * Develop knowledge management insight to support our customers, and agents in getting access to the right solutions as quickly as possible * Be a key stakeholder in, and support Product & Technology teams in the implementation of cutting-edge technologies to enhance the customer experience, such as personalization, self-service tools, and data-driven insights.      This Role Will Be a Great Fit If * Proven experience in developing and implementing customer experience strategies that align with business goals. * Strong leadership and team management experience, with a focus on mentoring and guiding customer-facing teams across operations, sales, marketing, and product. * Extensive experience in customer journey mapping and optimization, identifying improvements across multiple channels (online, offline, inbound, proactive communications). * Demonstrated ability to leverage customer insights and feedback through NPS, CSAT, and similar tools to enhance customer satisfaction. * Strong cross-functional collaboration skills, working closely with product, technology, marketing, sales, and other teams to streamline and improve customer experience. * Experience in designing and implementing data-driven continuous improvement processes and feedback mechanisms to proactively resolve customer pain points. * Hands-on experience with emerging trends and technologies in customer experience (e.g., AI, chatbots, CRM platforms) and their application in driving innovation and improving the customer journey. * Ability to foster a customer-first culture by promoting empathy and innovation throughout the organization.      Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.So, if this role excites you, don’t let our role description hold you back, get applying!Want to tailor your application?Hiring Process * Talent Interview - Jason Tunney, Head of Talent * Second stage interview (technical Interview) - Customer Operations Director & Product Lead * Final Stage (Culture Interview) - People Director, Head of Customer Care & Head of Billing & Settlements      Support – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.Our ValuesWe look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleaguesHonest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customersCaring - We care about the work we are doing, our customers and our colleaguesSustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.Diversity, Equity, Inclusion & BelongingAt So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.

Head of Customer Experience - So Energy

UK, Hybrid&lt;br&gt;&lt;br&gt;&lt;strong&gt;⭐️ Our Perks&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Values-driven culture – we’re really proud of our culture.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Drive Your Own Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Personalised Learning and Development Budget&lt;/li&gt;&lt;li&gt;Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can&lt;/li&gt;&lt;li&gt;Technology – Your choice of Mac or Windows&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;✨ Empowering you to be your most authentic self &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;25 Holiday Days + your local bank holidays&lt;/li&gt;&lt;li&gt;1 Birthday day – it only happens once a year!&lt;/li&gt;&lt;li&gt;3 So Giving Days - spend these days giving back to your chosen cause&lt;/li&gt;&lt;li&gt;Religious Celebrations Leave&lt;/li&gt;&lt;li&gt; Mental Healthcare – Sessions with Unmind&lt;/li&gt;&lt;li&gt;Enhanced Family Leave&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;So Energy&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Who we are&lt;br&gt;&lt;br&gt;So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.&lt;br&gt;&lt;br&gt;We Want To Do The Best We Can For Our Customers, Each Other, And Our Planet, So We’ve Created a Workplace That's Encouraging, Supportive, And Offers The Opportunity For Growth. As a Company, We Live By Six Core Values That Guide Everything We Do&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Clear&lt;/li&gt;&lt;li&gt;Honest&lt;/li&gt;&lt;li&gt;Ambitious&lt;/li&gt;&lt;li&gt;Inquisitive&lt;/li&gt;&lt;li&gt;Caring&lt;/li&gt;&lt;li&gt;Sustainable&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Head Of Customer Experience At SO ENERGY&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The Head of Customer Experience is responsible for developing and overseeing the strategy to ensure a seamless, high-quality customer experience across all touchpoints. This leader will drive customer-centric initiatives, improve satisfaction, retention, and loyalty, and collaborate with cross-functional teams to embed customer experience into the company’s culture.&lt;br&gt;&lt;br&gt;Reporting into our Customer Operations Director&lt;br&gt;&lt;br&gt;&lt;strong&gt;Customer Experience Strategy&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;What you’ll be getting up to:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Be passionate and clear, building a plan, with clear indications of success on what our core USP for customer experience is for So Energy &lt;/li&gt;&lt;li&gt;Implement a comprehensive customer experience strategy that aligns with the company’s overall business goals. &lt;/li&gt;&lt;li&gt;Innovate and accelerate our customer experience goals, KPIs, and success metrics to measure performance and outcomes. &lt;/li&gt;&lt;li&gt;Leverage data analytics and customer feedback to continuously improve the customer journey and reduce pain points.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Leadership &amp;amp; Team Management&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Guide and mentor the customer-facing teams, including customer operations, sales and marketing and product. &lt;/li&gt;&lt;li&gt;Build cross-functional collaboration with stakeholders to ensure a unified and consistent end-to-end customer experience. &lt;/li&gt;&lt;li&gt;Foster a customer-first culture throughout the organization by encouraging empathy and innovation in serving customers.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Customer Journey Mapping &amp;amp; Optimization&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Accountable for all customer journeys across all channels, online, offline, inbound contact and proactive communications. &lt;/li&gt;&lt;li&gt;Identify improvements and recommendations throughout the customer lifecycle to delight and improve customer retention. &lt;/li&gt;&lt;li&gt;Implement continuous improvement processes and customer feedback mechanisms to proactively address gaps in the customer experience. &lt;/li&gt;&lt;li&gt;Champion customer journey mapping and lead efforts to improve onboarding, retention, and overall satisfaction. &lt;/li&gt;&lt;li&gt;Identifying areas for improvement in customer self-serve, resolution and knowledge management. &lt;/li&gt;&lt;li&gt;Work with the resourcing department to ensure data-driven insight to maximize customer experience throughout their journey, optimizing items such as skills, agent availability and channel switching.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Customer Insights &amp;amp; Feedback Management&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Design and develop ambitious programs for capturing and analysing customer insights through surveys, NPS, Customer Effort Scores, customer satisfaction (CSAT), and other short-term and long-term feedback tools. &lt;/li&gt;&lt;li&gt;Develop a framework for acting on customer feedback, ensuring that customer pain points are resolved efficiently and systematically. &lt;/li&gt;&lt;li&gt;Be a customer advocate, foster a culture of continuous improvement, where experience is owned and developed across every line, not just top-level down &lt;/li&gt;&lt;li&gt;Create closed-loop feedback processes that communicate resolutions to customers and share insights across teams. &lt;/li&gt;&lt;li&gt;Oversee analysis of complaints and pain points, which deliver actionable improvements to improve the experience for our customers&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Cross-Functional Collaboration&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Work closely with the product and technology teams to ensure that customer experience is prioritized in product development and design. &lt;/li&gt;&lt;li&gt;Collaborate with marketing and sales teams to ensure brand messaging, campaigns, and promotions resonate with customers’ expectations. &lt;/li&gt;&lt;li&gt;Align billing and metering teams with customer care to streamline issue resolution, minimizing friction points. &lt;/li&gt;&lt;li&gt;Work with our QA teams to ensure assessment framework and criteria are customer-centric&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Innovation &amp;amp; Technology&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Stay informed of emerging trends and best practices in customer experience management and technology (e.g., AI, chatbots, CRM platforms). &lt;/li&gt;&lt;li&gt;Develop knowledge management insight to support our customers, and agents in getting access to the right solutions as quickly as possible &lt;/li&gt;&lt;li&gt;Be a key stakeholder in, and support Product &amp;amp; Technology teams in the implementation of cutting-edge technologies to enhance the customer experience, such as personalization, self-service tools, and data-driven insights.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;This Role Will Be a Great Fit If&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Proven experience in developing and implementing customer experience strategies that align with business goals.&lt;/li&gt;&lt;li&gt;Strong leadership and team management experience, with a focus on mentoring and guiding customer-facing teams across operations, sales, marketing, and product.&lt;/li&gt;&lt;li&gt;Extensive experience in customer journey mapping and optimization, identifying improvements across multiple channels (online, offline, inbound, proactive communications).&lt;/li&gt;&lt;li&gt;Demonstrated ability to leverage customer insights and feedback through NPS, CSAT, and similar tools to enhance customer satisfaction.&lt;/li&gt;&lt;li&gt;Strong cross-functional collaboration skills, working closely with product, technology, marketing, sales, and other teams to streamline and improve customer experience.&lt;/li&gt;&lt;li&gt;Experience in designing and implementing data-driven continuous improvement processes and feedback mechanisms to proactively resolve customer pain points.&lt;/li&gt;&lt;li&gt;Hands-on experience with emerging trends and technologies in customer experience (e.g., AI, chatbots, CRM platforms) and their application in driving innovation and improving the customer journey.&lt;/li&gt;&lt;li&gt;Ability to foster a customer-first culture by promoting empathy and innovation throughout the organization.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;em&gt;Research shows that some people are less likely to apply for a role&lt;/em&gt; unless they are 100% qualified. &lt;em&gt;Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;So, if this role excites you, don’t let our role description hold you back, get applying!&lt;br&gt;&lt;br&gt;&lt;/em&gt;Want to tailor your application?&lt;br&gt;&lt;br&gt;&lt;strong&gt;Hiring Process&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Talent Interview - Jason Tunney, Head of Talent&lt;/li&gt;&lt;li&gt; Second stage interview (technical Interview) - Customer Operations Director &amp;amp; Product Lead&lt;/li&gt;&lt;li&gt;Final Stage (Culture Interview) - People Director, Head of Customer Care &amp;amp; Head of Billing &amp;amp; Settlements&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Support – &lt;em&gt;If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;Our Values&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.&lt;br&gt;&lt;br&gt;Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues&lt;br&gt;&lt;br&gt;Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.&lt;br&gt;&lt;br&gt;Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.&lt;br&gt;&lt;br&gt;Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers&lt;br&gt;&lt;br&gt;Caring - We care about the work we are doing, our customers and our colleagues&lt;br&gt;&lt;br&gt;Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.&lt;br&gt;&lt;br&gt;Diversity, Equity, Inclusion &amp;amp; Belonging&lt;br&gt;&lt;br&gt;At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.

Head of Customer Experience

You have leadership experience in IT infrastructure, expertise in AWS/Azure, ITIL knowledge, skills in MDM, monitoring tools, network security, vendor management, and strong budgetary and communication skills.

You will manage IT infrastructure, lead service management, oversee vendor relations, ensure compliance and risk management, standardize app usage, and guide the IT team to support business goals.

IT & Cybersecurity

Business, Operations & Strategy

🌍 UK, Hybrid 🌱 Level: Management Our Perks Values-driven culture – we’re really proud of our culture. Drive Your Own Experience * Personalised Learning and Development Budget * Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can * Technology – Your choice of Mac or Windows Empowering you to be your most authentic self * 25 Holiday Days + your local bank holidays * 1 Birthday day – it only happens once a year! * 3 So Giving Days - spend these days giving back to your chosen cause * Religious Celebrations Leave * Mental Healthcare – Sessions with Unmind * Enhanced Family Leave So Energy Who we are So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: * Clear * Honest * Ambitious * Inquisitive * Caring * Sustainable The Role Head of IT Operations at SO ENERGY We are looking for our new Head of IT to join our high-performance team led by our Director of Technology Muhammad Khan 👋. The Head of IT at SO Energy is a pivotal leadership role responsible for ensuring the secure, scalable, and efficient management of our IT infrastructure. This role oversees the entire IT landscape, from infrastructure and networking to service desk management, vendor relationships, and application support. The role focuses on driving operational excellence, improving service delivery, and ensuring the highest standards of security and system availability. You will collaborate closely with the Director of Technology, Security Manager and other technology teams to ensure the seamless delivery of IT services for both on-premise and remote staff. What you’ll be getting up to: * Managing Infrastructure & Networking: Oversee the design, implementation, and maintenance of IT infrastructure, ensuring reliable network performance, stable cloud and on-premise environments, effective backups, and disaster recovery plans. Ensure all systems adhere to cybersecurity best practices in collaboration with the security team. * Leading Service Management: Manage the Service Desk team, ensuring prompt handling of incidents and requests, adherence to SLAs, and continuous improvement through ITIL-based processes. Analyse service performance and implement strategies to enhance customer satisfaction and operational efficiency. * Vendor & Application Support: Establish and maintain vendor relationships, negotiate contracts, and ensure the delivery of high-quality services and resources. Oversee the support and integration of third-party applications (e.g., billing platform, Sales CRM), ensuring they meet performance, security, and availability standards. * Risk & Compliance Management: Develop and manage disaster recovery and business continuity plans, regularly assess and mitigate IT risks, and ensure compliance with legal and regulatory standards (e.g., GDPR). Stay current on cybersecurity trends to protect the organization from emerging threats. * Documenting and Standardising App Usage: Ensure the business has a documented and standardised approach for the effective use of third-party business applications. Define best practices for application use, such as which document storage solutions to utilise, ensuring consistent, efficient, and compliant use of technology across the organisation. * Leadership & Strategy: Lead and mentor a diverse IT team, fostering a culture of collaboration and continuous learning. Align IT strategy with SO Energy’s broader business goals, driving innovation and process improvements. Manage IT budgets, forecast future needs, and actively participate in the company’s leadership group to influence key business decisions. Who you are: * You have proven experience in a leadership role within IT infrastructure, service management, or related fields, with a track record of delivering reliable, secure IT services. * You possess deep technical expertise in managing both on-premise and cloud infrastructure platforms such as Azure and AWS, and have extensive experience with Office 365, Active Directory, and networking technologies like Cisco Meraki. * You are highly knowledgeable in ITIL best practices, service management, and ensuring continuous improvement within service desk operations. * You are skilled in managing heterogeneous environments (Windows, Mac) and mobile devices using tools like Intune or Jamf for mobile device management (MDM). * You have hands-on experience with monitoring and alerting systems (e.g., Zabbix, DataDog, New Relic) and are adept at automating IT processes to drive efficiency. * You are well-versed in network security tools such as firewalls, VPNs, and SIEM solutions and can ensure IT security policies are upheld. * You demonstrate exceptional leadership and team management abilities, with the capacity to mentor and develop IT staff across multiple disciplines, including infrastructure, networking, service desk, and application support. * You have strong financial acumen, managing IT budgets and forecasts, and ensuring cost-effective resource allocation to meet business needs. * You are an effective communicator and possess excellent interpersonal skills, able to engage with stakeholders at all levels of the organization, including vendors, internal teams, and non-technical stakeholders. * You approach problems with strong analytical and problem-solving skills, taking a proactive stance on risk management, incident response, and system improvements. * You are adaptable and thrive in environments where you can integrate new and emerging technologies to improve operations and meet changing demands. * You manage vendor relationships, negotiate contracts, and oversee the performance of third-party services to ensure they align with strategic goals. * You actively promote cybersecurity awareness and ensure that end-users are trained in best practices for protecting company data. Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt. So, if this role excites you, don’t let our role description hold you back, get applying! Our Values We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals. Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing. Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it. Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers Caring - We care about the work we are doing, our customers and our colleagues Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us. Diversity, Equity, Inclusion & Belonging At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.

🌍 UK, Hybrid🌱 Level: ManagementOur PerksValues-driven culture – we’re really proud of our culture.Drive Your Own Experience * Personalised Learning and Development Budget * Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can * Technology – Your choice of Mac or Windows      Empowering you to be your most authentic self * 25 Holiday Days + your local bank holidays * 1 Birthday day – it only happens once a year! * 3 So Giving Days - spend these days giving back to your chosen cause * Religious Celebrations Leave * Mental Healthcare – Sessions with Unmind * Enhanced Family Leave      So EnergyWho we areSo Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: * Clear * Honest * Ambitious * Inquisitive * Caring * Sustainable      The RoleHead of IT Operations at SO ENERGYWe are looking for our new Head of IT to join our high-performance team led by our Director of Technology Muhammad Khan 👋. The Head of IT at SO Energy is a pivotal leadership role responsible for ensuring the secure, scalable, and efficient management of our IT infrastructure.This role oversees the entire IT landscape, from infrastructure and networking to service desk management, vendor relationships, and application support. The role focuses on driving operational excellence, improving service delivery, and ensuring the highest standards of security and system availability.You will collaborate closely with the Director of Technology, Security Manager and other technology teams to ensure the seamless delivery of IT services for both on-premise and remote staff.What you’ll be getting up to: * Managing Infrastructure & Networking: Oversee the design, implementation, and maintenance of IT infrastructure, ensuring reliable network performance, stable cloud and on-premise environments, effective backups, and disaster recovery plans. Ensure all systems adhere to cybersecurity best practices in collaboration with the security team. * Leading Service Management: Manage the Service Desk team, ensuring prompt handling of incidents and requests, adherence to SLAs, and continuous improvement through ITIL-based processes. Analyse service performance and implement strategies to enhance customer satisfaction and operational efficiency. * Vendor & Application Support: Establish and maintain vendor relationships, negotiate contracts, and ensure the delivery of high-quality services and resources. Oversee the support and integration of third-party applications (e.g., billing platform, Sales CRM), ensuring they meet performance, security, and availability standards. * Risk & Compliance Management: Develop and manage disaster recovery and business continuity plans, regularly assess and mitigate IT risks, and ensure compliance with legal and regulatory standards (e.g., GDPR). Stay current on cybersecurity trends to protect the organization from emerging threats. * Documenting and Standardising App Usage: Ensure the business has a documented and standardised approach for the effective use of third-party business applications. Define best practices for application use, such as which document storage solutions to utilise, ensuring consistent, efficient, and compliant use of technology across the organisation. * Leadership & Strategy: Lead and mentor a diverse IT team, fostering a culture of collaboration and continuous learning. Align IT strategy with SO Energy’s broader business goals, driving innovation and process improvements. Manage IT budgets, forecast future needs, and actively participate in the company’s leadership group to influence key business decisions.      Who you are: * You have proven experience in a leadership role within IT infrastructure, service management, or related fields, with a track record of delivering reliable, secure IT services. * You possess deep technical expertise in managing both on-premise and cloud infrastructure platforms such as Azure and AWS, and have extensive experience with Office 365, Active Directory, and networking technologies like Cisco Meraki. * You are highly knowledgeable in ITIL best practices, service management, and ensuring continuous improvement within service desk operations. * You are skilled in managing heterogeneous environments (Windows, Mac) and mobile devices using tools like Intune or Jamf for mobile device management (MDM). * You have hands-on experience with monitoring and alerting systems (e.g., Zabbix, DataDog, New Relic) and are adept at automating IT processes to drive efficiency. * You are well-versed in network security tools such as firewalls, VPNs, and SIEM solutions and can ensure IT security policies are upheld. * You demonstrate exceptional leadership and team management abilities, with the capacity to mentor and develop IT staff across multiple disciplines, including infrastructure, networking, service desk, and application support. * You have strong financial acumen, managing IT budgets and forecasts, and ensuring cost-effective resource allocation to meet business needs. * You are an effective communicator and possess excellent interpersonal skills, able to engage with stakeholders at all levels of the organization, including vendors, internal teams, and non-technical stakeholders. * You approach problems with strong analytical and problem-solving skills, taking a proactive stance on risk management, incident response, and system improvements. * You are adaptable and thrive in environments where you can integrate new and emerging technologies to improve operations and meet changing demands. * You manage vendor relationships, negotiate contracts, and oversee the performance of third-party services to ensure they align with strategic goals. * You actively promote cybersecurity awareness and ensure that end-users are trained in best practices for protecting company data.      Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.So, if this role excites you, don’t let our role description hold you back, get applying!Our ValuesWe look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleaguesHonest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customersCaring - We care about the work we are doing, our customers and our colleaguesSustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.Diversity, Equity, Inclusion & BelongingAt So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.

Head of IT Operations - So Energy

🌍 UK, Hybrid&lt;br&gt;&lt;br&gt;🌱 Level: Management&lt;br&gt;&lt;br&gt;&lt;strong&gt;Our Perks&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Values-driven culture – we’re really proud of our culture.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Drive Your Own Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Personalised Learning and Development Budget&lt;/li&gt;&lt;li&gt;Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can&lt;/li&gt;&lt;li&gt;Technology – Your choice of Mac or Windows&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Empowering you to be your most authentic self &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;25 Holiday Days + your local bank holidays&lt;/li&gt;&lt;li&gt;1 Birthday day – it only happens once a year!&lt;/li&gt;&lt;li&gt;3 So Giving Days - spend these days giving back to your chosen cause&lt;/li&gt;&lt;li&gt;Religious Celebrations Leave&lt;/li&gt;&lt;li&gt; Mental Healthcare – Sessions with Unmind&lt;/li&gt;&lt;li&gt;Enhanced Family Leave&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;So Energy&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Who we are&lt;br&gt;&lt;br&gt;So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.&lt;br&gt;&lt;br&gt;We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Clear&lt;/li&gt;&lt;li&gt;Honest&lt;/li&gt;&lt;li&gt;Ambitious&lt;/li&gt;&lt;li&gt;Inquisitive&lt;/li&gt;&lt;li&gt;Caring&lt;/li&gt;&lt;li&gt;Sustainable&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Head of IT Operations&lt;/strong&gt; at &lt;strong&gt;SO ENERGY&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are looking for our new Head of IT to join our high-performance team led by our Director of Technology Muhammad Khan 👋. The Head of IT at SO Energy is a pivotal leadership role responsible for ensuring the secure, scalable, and efficient management of our IT infrastructure.&lt;br&gt;&lt;br&gt;This role oversees the entire IT landscape, from infrastructure and networking to service desk management, vendor relationships, and application support. The role focuses on driving operational excellence, improving service delivery, and ensuring the highest standards of security and system availability.&lt;br&gt;&lt;br&gt;You will collaborate closely with the Director of Technology, Security Manager and other technology teams to ensure the seamless delivery of IT services for both on-premise and remote staff.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What you’ll be getting up to:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Managing Infrastructure &amp;amp; Networking: Oversee the design, implementation, and maintenance of IT infrastructure, ensuring reliable network performance, stable cloud and on-premise environments, effective backups, and disaster recovery plans. Ensure all systems adhere to cybersecurity best practices in collaboration with the security team.&lt;/li&gt;&lt;li&gt; Leading Service Management: Manage the Service Desk team, ensuring prompt handling of incidents and requests, adherence to SLAs, and continuous improvement through ITIL-based processes. Analyse service performance and implement strategies to enhance customer satisfaction and operational efficiency.&lt;/li&gt;&lt;li&gt; Vendor &amp;amp; Application Support: Establish and maintain vendor relationships, negotiate contracts, and ensure the delivery of high-quality services and resources. Oversee the support and integration of third-party applications (e.g., billing platform, Sales CRM), ensuring they meet performance, security, and availability standards. &lt;/li&gt;&lt;li&gt; Risk &amp;amp; Compliance Management: Develop and manage disaster recovery and business continuity plans, regularly assess and mitigate IT risks, and ensure compliance with legal and regulatory standards (e.g., GDPR). Stay current on cybersecurity trends to protect the organization from emerging threats. &lt;/li&gt;&lt;li&gt; Documenting and Standardising App Usage: Ensure the business has a documented and standardised approach for the effective use of third-party business applications. Define best practices for application use, such as which document storage solutions to utilise, ensuring consistent, efficient, and compliant use of technology across the organisation. &lt;/li&gt;&lt;li&gt; Leadership &amp;amp; Strategy: Lead and mentor a diverse IT team, fostering a culture of collaboration and continuous learning. Align IT strategy with SO Energy’s broader business goals, driving innovation and process improvements. Manage IT budgets, forecast future needs, and actively participate in the company’s leadership group to influence key business decisions.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Who you are: &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;You have proven experience in a leadership role within IT infrastructure, service management, or related fields, with a track record of delivering reliable, secure IT services. &lt;/li&gt;&lt;li&gt;You possess deep technical expertise in managing both on-premise and cloud infrastructure platforms such as Azure and AWS, and have extensive experience with Office 365, Active Directory, and networking technologies like Cisco Meraki. &lt;/li&gt;&lt;li&gt; You are highly knowledgeable in ITIL best practices, service management, and ensuring continuous improvement within service desk operations. &lt;/li&gt;&lt;li&gt;You are skilled in managing heterogeneous environments (Windows, Mac) and mobile devices using tools like Intune or Jamf for mobile device management (MDM). &lt;/li&gt;&lt;li&gt; You have hands-on experience with monitoring and alerting systems (e.g., Zabbix, DataDog, New Relic) and are adept at automating IT processes to drive efficiency. &lt;/li&gt;&lt;li&gt; You are well-versed in network security tools such as firewalls, VPNs, and SIEM solutions and can ensure IT security policies are upheld. &lt;/li&gt;&lt;li&gt; You demonstrate exceptional leadership and team management abilities, with the capacity to mentor and develop IT staff across multiple disciplines, including infrastructure, networking, service desk, and application support. &lt;/li&gt;&lt;li&gt;You have strong financial acumen, managing IT budgets and forecasts, and ensuring cost-effective resource allocation to meet business needs. &lt;/li&gt;&lt;li&gt;You are an effective communicator and possess excellent interpersonal skills, able to engage with stakeholders at all levels of the organization, including vendors, internal teams, and non-technical stakeholders. &lt;/li&gt;&lt;li&gt;You approach problems with strong analytical and problem-solving skills, taking a proactive stance on risk management, incident response, and system improvements. &lt;/li&gt;&lt;li&gt;You are adaptable and thrive in environments where you can integrate new and emerging technologies to improve operations and meet changing demands. &lt;/li&gt;&lt;li&gt;You manage vendor relationships, negotiate contracts, and oversee the performance of third-party services to ensure they align with strategic goals. &lt;/li&gt;&lt;li&gt;You actively promote cybersecurity awareness and ensure that end-users are trained in best practices for protecting company data.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;em&gt;Research shows that some people are less likely to apply for a role&lt;/em&gt; unless they are 100% qualified. &lt;em&gt;Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;So, if this role excites you, don’t let our role description hold you back, get applying!&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;Our Values&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.&lt;br&gt;&lt;br&gt;Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues&lt;br&gt;&lt;br&gt;Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.&lt;br&gt;&lt;br&gt;Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.&lt;br&gt;&lt;br&gt;Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers&lt;br&gt;&lt;br&gt;Caring - We care about the work we are doing, our customers and our colleagues&lt;br&gt;&lt;br&gt;Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.&lt;br&gt;&lt;br&gt;Diversity, Equity, Inclusion &amp;amp; Belonging&lt;br&gt;&lt;br&gt;At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.

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